The day we purchased the pool was the one and only time we experienced any customer service or…read moreprofessionalism from the owner Stacy. Three months after purchase still no pool installed and no commitment from owner to install the pool only excuse after excuse right down to the point of calling us liars and hanging up on us. We were willing to work with owner even after all the issues as we try to support local small businesses, however the owner was unwilling to commit to anything. Stacy stated lack of employees was the issue for delay, but it seems her in ground pools go in just on time! she is rude and unprofessional to say the least. We picked up our pool and had an install date 10 days later from another company! Don't waste your time or money! as much as it pains me to say so go with the larger well-known company you will have better results for sure.

I contacted them twice for two different pool issues, and unfortunately both experiences were…read morefrustrating. The first time, about a year ago, the person I spoke with was rude and argumentative. When I asked about scheduling someone to come diagnose the issue, I was told they needed to speak with the owner and would call me back. I never received a return call. I recently decided to give them another chance, but the experience was no better. When I asked for even a general timeframe for service, the response was dismissive and unprofessional -- essentially, "it'll happen when it happens." Poor communication and rude customer service make it hard to understand how they continue to stay in business.

I've been a customer for 2 seasons now, there have been a few minor miscommunications, mostly based…read moreon me being new to having a pool. I also think if you go into Skipper's with a pleasant and reasonable attitude you will receive that in return. I've had weekly, biweekly, opening and closing services. I've had 2-3 trouble/service calls. I think the front office and pool service staff have all been really kind, hardworking people. Most of our business in the beginning was also impacted by Covid/shortages and staffing challenges. I felt they were always upfront, apologetic and honest about the status of things. I've witnessed a ton of customers coming in and getting very unreasonable and often not even listening when the staff is trying to help them. Most of these reviews are really old. Skippers is not that bad!

We love our Pool! Jake is very professional and knowledgeable and responds promptly. He has made…read morepool ownership a breeze. My pool is beautiful and very manageable. The pool is a fiberglass salt water pool. 17'x33'. we are in Louisville Ky., Pools By Precision opens it in April and closes it in Oct.. Makes outdoor living so fun for the Family. Highly recommend Jake @ (Pools by Precision). Very grateful

From the owner: We are a premier swimming pool company that specializes in designing, building, and maintaining…read morebeautiful and functional swimming pools. Our team of experts has the knowledge and skills to handle any pool project, big or small. We take pride in building long-lasting relationships with our clients and providing exceptional customer service. Explore our website to learn more about our services, and feel free to contact us if you have any questions. Thank you for choosing Pools By Precision!

Finally found a plumber that fixed my drain. My kitchen sink has been slow for years. I called…read moretwo plumbers in the past and they seemed to be afraid to do anything other than using the drain auger but still charged crazy money. I used the same auger and got nowhere. I needed someone who could do better than what i could do. I gave it one last shot and called Hornback . And thank goodness I finally found someone who wasn't afraid to bend down under the sink and not tell me they had bad experience and they couldn't use the jetter. They can just get outta here with that!!! Joshua arrived on time and cleared the drain and he used the jetter! My drain has never worked this well. Thanks and great work, Joshua!!!

Had Hornback plumbing to do some work for me today. Put in a couple of shut off valves and fix the…read moreleak. They did a very very good job had a little bit of problems scheduling, but it worked out.!

crooked company. crazy high prices. avoid. Tried to charge $1300 to open a pool and clean hottub…read more Inflated prices and the will not settle

From the owner: we wax underarms.read more

Jordan maintained great communication via messaging, text and phone call. We discussed a water…read morepressure issue and he was able to troubleshoot and resolve the issue in a reasonable amount of time at a reasonable price. I found that his arrival was prompt and he went straight to work to resolve the issue. He is knowledgeable and professional. He will take the time to provide options, fair quotes and offers discounts. The best interaction I have ever had with a plumber.

Needed to replace my hot water tank and fix three toilets. Used him before and was happy, needles…read moreto say I am still very happy. Came out and put in a new hot water tank, was very professional, friendly, and fast. Fixed my toilets and also did a awesome job. Very good price and did not try to B.S. me into things I did not need. Still 10 star performance! Recommend very highly!

Above and beyond service with whole crew of plumbed perfect. My plumbing was complicated because of…read moretiny area to work in and how I wanted my lines run. They were pleasant, cleaned up, communicated on every detail. Was pricey I thought at first till I seen what all they actually did. Well worth the money!!

I couldn't have went with a better plumbing company. They were very professional and fast with…read moretheir work but most importantly got everything I needed worked on FIXED and at a great price. I no longer have issues with my plumbing now and couldn't recommend anyone better for all plumbing needs. If you want the job done right definitely go with Plumbed Perfect.

I am extreamly pleased with John Heffley Plumbing for a few important reasons,(one) because I…read morecalled late on a friday afternoon and John answered my call and listened to my problem and told me to call Cathy and tell her he had spoken with me and see if she could send a tech out to me , she did and told me it woulld be about an hour.I had no water to my house from a full cistren I just had filled and I did not no why.( 2)Apon arriving about 45 minutes later the tech went into the crawl space and found the pump that was old and had lost its prime as well as had a few other old cracks ,but he was able to restore its prime so I had water .(3) the tech was able to show my son where the old crackes where and advise us to get a new pump and he wrote an estiment and was very professional and very nice as well as taking the time to get the water on and did it all along with explaining the prosses.I was more than pleased with the fast response time,fixing the problem along with the more than affordable bill which I had expected to be more ,I will use them again for whatever I need and would recommend them highly to anyone.

I reached out to John about a broken tub spout with diverter. I had bought the replacement but…read morecould not do it on my own after having shoulder surgery. I called and emailed several plumbers for quotes which were ridiculously high for such a simple job. Literally pulling one off and putting another on. John came out on a Saturday, at the end of his day, and switched it out in 15 minutes and did not charge me upwards of $200 like other handyman and plumbers we're quoting me. He's super friendly, very polite and truly a professional