I wouldn't recommend this business, I bought and paid for a swim spa and cabana cover for nearly…read more28K . I bought it almost a year ago . I am sad to say it's in someone else's yard ! I am currently working with my attorney to recover my money. Yeah he ripped me off 28,000.00 Find another place he isnt trust worthy. I had to pick a star he should be - 5 stars

We love our hot tub! Ryan and Amy at Relax Quincy Spas EXCEEDED our expectations on all counts:…read more price, quality, responsiveness, and service. Ryan was totally engaged with the very challenging aspects of the install that required major ingenuity and problem solving. And on delivery, he and his son braved soggy back country roads and super cold weather so we could enjoy the hot tub in this prime time. Our Caldera spa is a beauty in form and function. And Relax Quincy Spas is a beautiful family business you'll be glad you called first and only if you need sales or service.

In November 2015 we spent over $13,000 with this company and was treated horrible after they were…read morepaid , prior they were as nice as could be, but after they were not they delayed set up on both item several times took them 6 months to get pool in their shop the sale lady was rude hung up on my husband on a few occasions lied about her co workers and blamed them its obvious they don't get along to hear both of them speak of the other and we suffered the results of it. We will never give them out business again.

Very helpful staff. They take the time to explain everything. Try to avoid at Saturday morning as…read morethat is probably their busiest time.

An amazing pool store with super nice staff. Best pool store in town, hands down. Always willing to…read morehelp and dont rip you off when you need them.

Very helpful and affordable to get our pool back up and running. It would have been easy to just…read morequote a new pool, another company did just that. Mike was nice to help find a solution in-between.

From the owner: Let us handle the hassles of your pool or hot tub...for less! So you can enjoy it more!read more

Just ordered my hot tub! Working with Eric was great. He was able to give me the pros and cons…read morefor my particular situation. He kept in touch with me while giving me time to think things thru which I really appreciated. Looking forward to some relaxation!

Had to go through Backyard Leisure to order a pump for our hot tub, and set up an install when the…read morepart came in. The tech who came out, Stone, was amazingly helpful and friendly. He went above and beyond to get our tub operational. When he discovered there was a small leak with the filter lid preventing circulation, he tried everything to make it work, but unfortunately couldn't. So, he offered to put in the order immediately and have the new part shipped to our house. He also gave me a workaround to keep the tub warm until we could complete the minor filter fix ourselves to avoid draining the hot tub again. As a first-time hot tub owner, I appreciated that he walked me through everything and tried his best to find a solution to our problem. Thank you, Stone!

Tristates is the best in the area!! My family has been customers for generations. They are helpful,…read moreknowledgeable, and friendly. Everyone goes above and beyond to help in any way they can.

That installer switched some of my new stuff and traded it with old used products from previous…read morejobs.. Tri States Water never even came to see what the major issues were. Installed 6/21 Today 5/19/22...Just started putting filter and pump together and now I know why it leaked water at every point! The installer employed by Tri states switched my brand new strainer that I purchased in May 2021 and left me my old leaky one that was to be replaced.. How the heck could I be so DUMB AND TRUSTING!? I had already purchased the liner from Tri States in 2020 which cost me an additional $900 and accessories for the pool. It was left in Tri states storage until the installer brought liner & accessories to install 2021.. I don't even have a clue if all my items purchased were actually used. can't walk in the pool without feeling the metal under your feet..He promised me it would be like walking on the beach.. I have video of one crew member trying to break into cars on our property. Just watch your stuff.. Munson's in Galesburg and Macomb have been very helpful during this ordeal.. There is so much more that I could write a book on being screwed over by a reputable pool business! Check out my Google review for some photos. .I just can't believe this happened to us.. it's horrible! Guess we won't be swimming on Memorial Day, Again!! customers since 2004.. first time any real issues.

Drew is extremely nice and professional! I cannot express how happy I am with his prompt service…read moreand attention to detail! He is a master no doubt, and the only person I would ever call for my pool and spa. 5/5 is not a high enough ranking for the customer service this man exemplifies!!!

If your looking for someone to do a big job or small job there's nothing Drew and his team can't…read moredo. My wife and I needed our pool built and he had it completed in no time. The liner the pump everything was perfect which is hard to say cause my wife would say I'm a perfectionist. Then in the late summer I needed help closing our pool and he was out the next day. If you need someone to help you and be treated like family give Drew a call.