I bought a hot tub that leaked from the time I bought it. Initially I was advised to use an…read moreoutside umbrella that would cover the entire hot tub in order to avoid excessive sunlight that would evaporate the water. I took their advise by buying and installing an umbrella that covered the entire hot tub to eliminate evaporation which didn't work at all. They came and fixed a couple of leaks and charged $400...$400 dollars. The hot tub still leaks and I believe that it sat in their warehouse for several years before it was installed in my yard and perhaps got damaged while it sat. But $7,000 for a hot tub that leaked from the beginning is not right. They probably didn't know it was a leaker, but the guy who came repair some of the obvious leaks commented before he left that there were still leaks present. Not a nice experience with the hot tub I bought from them as I now need to refill it every other week and need someone to come and fixed the leaks I now still have.

Due to the ignorance of the owner/employees, I will no longer patronize this business. They don't…read morecare about breaking Americans with disabilities act laws, a federal law, and couldn't care less about customer service. I was planning on buying a couple bags of their overpriced charcoal and was told that they would not "come near me" because I informed them that because of a medical condition, I cannot wear a mask. Of course neither of the people working there were wearing a mask when I walked in, proving to me that they are more interested in virtue signaling then in reality. As a disabled veteran, I am disgusted that I have to see this behavior in what used to be the United States.

I've done business with them for years and it's always been a good experience. Great staff and…read moregreat prices. I highly recommend them.

Unfortuanitly i am blind and grill n propane took advantage of me !…read moreWould you do business with someone like this ? Stated they would call me back several times . Never received a call ! GO FIGURE ! TAKE YOUR CHANCE WITH A REAL LOSER OF A COMPANY !

This is the most conflicted I've ever been about a review I submit to Yelp. I was a client of Twin…read moreLakes Pools for about a decade. Earl, the owner, is a really nice guy and for years they did very good work. After a hurricane, they did the work to repair my pool and my deck. They installed pavers and an entirely new pump/filter system. This is when things began getting rough... The pavers look great, but there are places where they are uneven and wobbly after settling- not their fault. I get it. What IS an issue is that my pump was installed backwards so the drain on it is about 3 inches away from the motor. The DiamondBrite they installed never turned the correct color, and despite being only 6 years old it has already begun yellowing in spots. When I informed them about this issue, they said the pump didn't have to be up to code because it wasn't a "new" job, just a repair. As far as the DiamondBrite issue- they insist that despite me paying Twin Lakes for the work, that they have no responsibility because they used a subcontractor and I need to deal directly with the subcontractor for repairs or issues. Also, my filter Chamber was never bolted down to the ground as it should have been, and again I was told that it doesn't have to be up to a code because it's a repair. I don't care about Codes. I just wanted the job done properly. The prices have increased over the years from $113 monthly to $145 plus $45 2/3 times per year for stabilizer. No notification was sent regarding the price hikes that total almost a 50% increase since I began their service. Their Billing Department makes constant errors that resulted in me having to go in and pay in cash and wait for a signed receipt for the last 12-18 months of service. I requested a phone call from Earl, and never received a response from him despite months passing since the request. The most knowledgeable pool Tech person they had on staff was Ricky. He was injured and out of work for several months, and instead of standing by their employee who has been there well over a decade, his position was terminated and now he is gone. Despite the great start years ago, it seems that with Earl largely being absent from the business and in some form of semi-retirement, their service and their staff have devolved. At present, they are overpriced and not knowledgeable enough. I've begun taking care of my own pool and it is less than 30 minutes of work per week. It also costs less than 1/3 of what I was paying them. I truly hope that award reads this and fixes the issues because I really enjoy supporting Mom and Pop businesses-especially those that are Veteran owned and operated. I just couldn't justify continuing service with them after all these issues.

Absolutely none better! Rick and Carol are knowledgeable, personable & friendly. Thanks to them,…read moreour VERY green pool is now completely clear. Simply the best, & worth driving to if you live outside the area.

I've owned my Island grill about 6 years and it's the showpiece of my yard. Great quality and…read morelasts! Today I went in to purchase replacement/upgraded grates and Raphael answered all of my questions and was friendly and knowledgeable. Highly recommend, added bonus it's a fun store to hang out in!

Massive elegant showroom at the Fort Lauderdale location. I was greeted immediately upon entry by a…read moresales rep who explained a few of the bbq grill setups in my price range. The inventory price range is from $8k - $100k. This is not a discount company and the grills are quality products. The bars and counters attached to the bbq seem simple but have nice added features like the refrigerators, garbage pails, wine carts, umbrellas and tiki huts. Free local delivery and set up included in the price.

I highly recommend Grill Tanks Plus. The installers (Brent and Alan) really hung in there when I…read morebet most would have bailed on a Friday afternoon and headed for happy hour. Installing new cabinet doors on my Cal Flame Grill built-in barbecue looked like a 30-minute job. That was until the doors would not align or shut properly. They worked 3 hours, painstakingly calling the manufacturer and their home office for guidance until it was perfect. Great job!

Grill Tanks Plus charged me a service call and deep cleaning totaling $619.99. They cam out and…read morecleaned the grill to satisfaction. However, they did not get the grill up and running and sent me a quote for another $259.99 for a return visit, $499.96 for parts and $229.99 to install them totaling over $1000. I called someone else who came out and found that the grill did not need any parts and he fired up the grill in less than 10 minutes and his service call was less than $150! Their strong arm tactics in trying to get an annual contract were not appreciated either. Not sure why my review is showing up as California, but it is for the Boynton Beach, Florida facility

The store in Pompano was the closest to my house, we live in Light House Point. We met Mayra and…read moreshowed us the Floor Model . The St Thomas is a great price. And since we are doing our house , she also told us that we can have storage up to 12 months. That is a great benefit that they offer. We will be financing and she explain also the process. Very happy with de product and sure that we are coming back.

5 Stars - Outstanding Experience at Paradise Grills Pompano Beach!…read more I had an excellent experience at Paradise Grills in Pompano Beach! From start to finish, everything exceeded my expectations--great value, exceptional service, and top-tier support. A huge thank you to Victor Beuses, the Gallery Team Leader, who went above and beyond throughout the entire process. Victor was knowledgeable, patient, and incredibly helpful in guiding us through the various options and customizing the perfect outdoor kitchen setup for our space. He made the process feel easy and enjoyable. The quality of the products is fantastic, and the value you get for the price is unmatched. You can tell this is a company that stands behind its products, and the team at this location truly cares about customer satisfaction.

GRILL BABY GRILL !!!…read more A full service home grill experience at this two year old store. A bonanza of grills lined up against both walls and in the center aisle. Upon entering the store, I was greeted by the sole employee, Jesus, who explained a few of the stainless steel grills and some others. The most impressive store item was the Green Egg Grill which came in several sizes with varied price ranges. Jesus informed me that this brand was the most versatile grill available. The mini was $649.00 and the biggest one was $2,500.00. The pizza grills were the most interesting though - I always wanted one. They had some very cool grilling accessories: sauces/rubs/spices, steak knives, grill covers, pizza serving peels and grill mitts. Not too many of these mini bbq grill stores left around and this one was great.

I bought a grill that was listed in stock and after 5 days, they cancelled my order and re-listed…read morethe grill at a higher price and again as in stock . They are deceptive in making people think they have their items in stock. They also didn't honor the price I had purchased and said it was because they couldn't get it anywhere for that price. Even while the website still had the grill listed as in stock and at the price i purchased it for. Very dishonest business. I would have left zero stars but it wouldn't let me

When looking to re-do my backyard, I decided to consult several contractors and suppliers on…read moreoptions and pricing. Paradise Grills stood out with their excellent service and attentiveness, from providing options to clarifying any and all doubts I had from start to finish. Diego is an excellent asset and resource that I highly recommend to all who are looking to spruce up their backyard with style and ease.

DON'T PURCHASE! See reviews and photos! Not even CLOSE to Paradise…read more $30k!!!!!! Read all the reviews in different places. What you'll see CONSISTENTLY is that their commissioned sales people LIE LIE LIE LIE and there is NOTHING that your "warranty" will cover. NOTHING! Within the first two months, only one speaker worked. Within 4 more months, only one red strand of lights that remains on 24/7. Then the rust. Every single piece of their "marine grade" tin. You've got cabinet doors that do to nowhere. They're simply cutouts in the cheap resin body of the bar and that's it. They are incomplete. The grill lid fell off. And then bit by bit the bar started to crumble and continued to do so. Oh, and lest you think for a second that all this wasn't brought to their attention, think again. Doesn't matter. They won't do anything. This product is GARBAGE and honestly it really is a shame that they can't be stopped somehow. Class action law suit anyone? I'm 100% open.

I needed a part for my gas grill. I couldn't find the part at Home Depot or Lowes, so, I thought,…read moreI'll go to a barbecue store. Wrong! The dude that was standing in the showroom (polishing stainless steel grills), totally ignores me. I move closer, looking him directly in the eye, and said, "Excuse me, do you have a parts department? I am looking for this particular part from a gas grill." See, I thought I was being smart by bringing in the particular part that was broken. He took one look at the part, kept shining this darned $5,000 gas grill, and said, "You didn't buy the grill that goes to this part from this store." "Yes, you are correct," I said. "But, do you sell parts for gas grills here?" In a most sarcastic way he said, "No, we don't sell parts for those types of grills in this store. You need to go to Kmart or WalMart. Or, why don't you try Home Depot?" I took one look at him and said, "I guess you're not that successful at sales. Had you thought for a minute before being rude and condescending, you may have tried to persuade me to buy a "better" grill." "So," I said, "go back to cleaning the store and everything in it until you close at 5:00 - my grill still works, just wanted a new part. I'll be thinking about you in 30 minutes while I'm grilling my lobster tails and porterhouse steak!" What a Dork!

Great local store for your bbq needs. The store is very inviting and welcoming...with cold draft…read morebeer available and fresh smoked foods hot off the grill around bbq time. Great selection of grills and accessories. Cant wait to get our custom table and green egg for our home. #shoplocal

Very good selection of items, and knowledgeable staff. I only needed small items for gifts and I…read morehad no ideas, nut the owner was felpful in my selections