I drove up to your store today in Omaha as a first time customer to buy a substantial amount of equipment with cash. I arrived at your store around 11:45am and took time to view your products. After about 10 minutes of no one being in the storefront I proceeded to stick my head in the stock room door to find assistance. A gentleman saw me from the fork lift, so I politely went back to waiting in the store front. Approximately 5-10 minutes passed and I looked into the stockroom again and saw him working on the lift. I gave it another 5 minutes and went back for a third time and vocally called out for assistance.
A few minutes later the gentleman finally came out and begrudgingly asked me what I wanted in a rude tone. I asked him for an apology for ignoring his customer especially a first time customer. Well he refused, I explained that I drove an hour and should not have been treated like that. He proceeded to make excuses that he could not help as he was working on a new delivery that just arrived. I told him that was bullshit, that the stuff in back is not going anywhere while a customer can just leave. He told me again he was very busy with stocking the place and ironically helping customers all by himself. I corrected him to confirm there were no 'customers', just myself (singular not plural) and he had let me wait 10 minutes plus.
Your store had been open for nearly an hour so customers should be helped.
He again refused to apologize at which point I told him he was a ' fucking wanker' (I'm British) and that I would not give him my business, he told me to leave as I swore. Well I swore out of pure justified frustration. He told me to leave the store, which I was already doing. He even had the audacity to yell his work list at my and why he's so stressed as I was literally walking out. I told him to 'Cry A River Princess'. You should check your security camera's to see that I was waiting an unreasonable amount of time and to see and hopefully there's audio.
I don't like getting yelled at by a store worker, I don't like being treated with disrespect, and I certainly won't be back to your store. This was the single most rude incident I've ever experienced in a retail environment, and I worked retail for over a decade when I was younger. The employee was slight of build, white with dreadlocks. Upon reaching my car and getting ready for my hour drive home with nothing I needed I called your Wisconsin store and talked to the manager immediately. He was nothing but understanding and told me to E-mail you this situation.
I know I'm just a single customer and a small fish in a big pond but that was disgusting! read more
