Would give "0" stars if that was possible!…read more Avoid this place at all cost! They had a family members truck for 6.5 months! Kept getting the run around from the very beginning, the transmission or turbo still hasn't been delivered, been super busy. Horrible at communication, horrible customer service. Finally got truck back, worse off then when truck was dropped off. It looked like old rusty parts were put on vehicle verse the new stuff he said he bought. You are better off taking your huge pile of money and lighting it on fire! At that point you would be out money but still have a vehicle! Please don't take your vehicle here!!

Took my diesel in for what should've been a simple repair. While it was sitting in the bay I had a…read morehidden camera going in the cab. Caught the "mechanic" lighting up a meth pipe right in the driver's seat like it was his personal smoking lounge. Cloud of smoke, lighter, the whole deal. Real professional. Even better, the back of the shop faces the railroad tracks and it's basically a drive-thru for tweakers. Random people keep wandering in off the tracks, doing quick handoffs, then disappearing again. Looks like the shop doubles as a drug-deal meetup spot when they're not busy smoking in customers' trucks. Would rather drive the thing until the engine falls out than ever bring it back here. Total joke of a business.

A+ rating from us! Excellent service. It was a the Thursday…read morebefore Memorial Weekend, 2017. While traveling, Our Caterpillar diesel-driven motor home had issues near The Dalles, Oregon. The team at Peterson Cat in The Dalles inspected our engine. Brian arranged servicing for our motor home at Peterson Cat in Redmond, as we chose to continue on. Their service was excellent in The Dalles. Donny Darst, the service manager at Peterson Cat in Redmond ordered parts, set aside time for our appointment, 5 days in advance. Our mechanic was Tom. His knowledge and skills are exceptional. He determined that the suspected problem wasn't the culprit, and knew what the issue was. We have a 3116 engine, a 1992 model. Most work had to be done while laying down on one's stomach, & working forward & below. That was done for long periods of time. Other techs that assisted in the repair were top notch as well. We 'camped' there for 2 nights, as more parts needed to be ordered. The parts arrived promptly as promised. While staying there, water & power were supplied. Much appreciated! They covered our carpet & surrounding the work area. No mess at all. They were even mindful that we had our kitty cat in the motor home with us. All employees, both in shop and in office - were very nice & helpful. The motor home ran wonderfully on our drive home, all 307 miles of it. Our service experience was above and beyond good. We definitely recommend Peterson Cat in Redmond, Oregon to anyone in need.

These guys rock. The work was quick and was done well. Now if I could just get the rest of the car…read moreworking as good as the transmission! Make sure to say hi to their dogs!

Decent work for decent price. He replaced my glow plug relay. The new one was bad and he replaced…read moreit again quickly, without a hassle. The owner could really "update" his personal manners. He seems on edge and aggressive. Most of what he says is reasonable information if he could say it without making it seem like he is attacking you in the process. I would like to recommend this mechanic but unfortunately I can not. It's a customer service industry. Don't make regular, unassuming customers feel like they are causing you problems by being there.

Excellent job getting us in right away. My RV on a Freightliner chassis was not inflating the…read moreairbags. Made it impossible to drive back to the Midwest They got right on it and figured out that the valve was faulty and ordered the replacement. Awaiting for overnight shipment to arrive and have it installed. Were nice enough to allow us to stay in their parking lot overnight.

My new M-2 needed a service and a minor recall taken care of. Went in the day prior to my Saturday…read moreappointment to see if it was possible if I dropped off at 7:00 AM to pick up before noon (10:30 if possible) Stephen, the shop foreman talked with Zehn the service adviser for Sat. & explained my situation. At 9:30 Sat. morning I received a call from Zehn telling me they were on track for a 10:30 pickup! I was so pleased I even went back and thanked the tech (Jon) Excellent service and customer service

Advanced Northwest welding has helped me with a few different projects and so far all of them have…read moregone smoothly and professionally. I really appreciate the work they do.

Update: On June 16th, I was driving to Belknap for my birthday and went to pull into to Sahalie…read moreFalls and my car wouldn't go into park and the ATS light came on. It wouldn't shift into anything but neutral. Then the brake lights and turn signals went out. On June 18th, I got the car to Subaru of Bend. It was there until July 28th because the wire harness that Advanced Northwest Welding had install had blown out the BIT computer unit - and they had to disconnect it or the issue would continue. On May 26th I had a hitch installed by these people. At the time the installer didn't appear to know what he was doing or how to install the wire harness. I was sitting there watching the install and could hear everything. Not only did they not install the proper wire harness for my car; they installed it incorrectly. Not only was my trip ruined, but they damaged my car. All of which cost me a lot of money and time. Not to mention the fact that this could have caused my daughter and I to get killed. The owner is terrible to deal with. Unless I get every penny of my money back - I plan to take her to court.

I can't recommend Dale's enough. The work they do is excellent and their prices are fair. They've…read morebeen taking care of my RV and my car for me. I recently had to have my driver's side window in the car replaced because someone had broken in, and the glass they received was scratched. They installed it so I wouldn't have to drive around without a window (during rainy weather) while we waited for the good one, then installed the new one without charging me for additional labor. They are a mechanic you can trust, and I'll be taking my car and RV to them from now on!

You guys are terrible!! There was a part of an old coil left in my cylinder, after getting it…read morereplaced we couldn't get the spark plug out, took an hour to scrape out!! Radiator is already bad. And way overpriced for this awful place.