This is my favorite store in town! I first went in a couple months ago looking for gifts for my wife, and now, I know all the employees by name and have picked a once-dormant hobby - fountain pens, stationary, and even journaling! Journaling has literally and honestly changed my life.
Have you ever encountered someone who was an absolute master at their craft, and their love and passion for their business (hobby, work, field) is 100% contagious? That is how I feel about the employees here at Paper and Grace. Their love of fine pens, stationary, art, and related accoutrements, is absolutely infectious.
I challenge you to find a store that practices such an exceptional customer experience and service. Anywhere. There is no restaurant, store, service, or business with the same commitment to and practice of customer service. The two injustice collectors from SoCal who left negative reviews may not have been used to exquisite customer service or how to use a pen. I can't believe you sully these fine people for attention and to build drama where there is none.
The professional staff at Paper and Grace will clean and service any fountain pens you purchase for free. They will diagnose any hard writing, adjust, and clean your pens with a smile and on the spot. Your purchase is neatly wrapped with customized and beautiful wrapping tissue, placed in a beautiful bag, and presented to you. It's hard to explain the process, so if you are inclined to experience it, find any of their luxury, yet appropriately-priced, premium goods and ephemera, and enjoy the experience yourselves. read more