Warning: Lengthy review! I don't often write reviews, but I have a lot to share about Duncan's…read moreAutomotive in Roseville, CA, and especially the manager, Dave Cruz.
My immediate family and I have had six cars serviced by Duncan's over 14 years. Dave has extensive experience and knowledge. His crew of mechanics are also top-notch. All are skilled, professional, and courteous.
Over time, we've had regular maintenance, minor repairs, and even more involved repair work done. The work is always high quality, pricing is competitive and fair, and their customer service is stellar.
Estimates we've received have, where relevant, been broken down into what needs to be done right away versus what can safely wait a bit. No high pressure sales; just honest assessment to allow your best decision-making. (This has been especially helpful to me, being on a fixed budget.)
Back in the early days when I was new to Duncan's, I'd had an oil change at a quick and low-cost service center. Once my car & keys were brought around to me, I was presented with a list of unexected work my car was reported to need. I was warned of "imminent risk of mechanical failure" and was quoted the associated repair costs. Because the experience seemed high pressure AND high priced, I consulted with Dave at Duncan's. They reinspected my car for those recommended services. Not only did I learn that the work was no where near imminent, at the rate I drive, it would be quite some time before the work would even be recommended. AND, the cost to have the work done was significantly less than I'd been quoted. (Duncan's did eventually do the work many miles later and their cost remained unchanged.)
Over time, Dave has advised on auto-related instances not directly involving his shop, such as purchasing a new/used car or when it may be time to trade an old car rather than sinking more into inevitable, mounting, and costly repairs.
On another matter, my military son and I were coached for the 8 years that I stored and minimally operated his beloved little 1997 BMW sports car as he was relocated stateside and overseas five times! Duncan's performed all necessary services. On one occasion a few years back, a rodent had gotten into my garage and ate quite a bit of the BMW's wiring! I was prepared to be shocked at repair costs; instead, I was shocked, in a good way, at their fair pricing. In the end, my son was elated at the overall quality of care of his car. (The car is now located with him at his latest duty station and he's still searching for a mechanic of Dave's caliber to take over the maintenance.)
Those early and ongoing experiences have established Duncan's as our "go to" for all things maintenance and repair. When you find the best, of course you keep going back! I confidently recommend Duncan's Automotive, and especially Dave Cruz, the manager in Roseville, for all your auto service needs!
