Upon completion of our delivery, I tipped the driver in cash. However, the next day, I checked the bank statement which reflected the driver also added a tip onto the card as well. I'm sure it was a mistake but in some cases could be a driver stealing a few extra dollars without the customer knowing. I called the Papa Johns, in Warrensburg MIssouri. I spoke with the General Manager, Ryan Stanley. Firstly, Ryan apologized for the incident immediatly and took responsibility. He followed with thanking me for my Active Duty military service and relayed that he would fix the situation in which ever way I see fit. Due to my family moving away from the area, Ryan stated he would give us a full refund for our meal. Not only did Ryan refund our money, he repaid the tip that we gave as well as refilled the order with 2 new pizzas. When i told him that all of this was to much, he ensured that he wanted to make sure that we had a positive, great experience with Papa Johns. In closing, Ryan thanked me again for my service, repeatedly apoligized for the incident and hoped this reconciled the bad experience. Not only did Ryan completly fix the situation, he went above and beyond what was asked. Ryan's professionalism, customer service, accountability and leadership was unmatched, unexpected and impressive across the board. The one encounter with Ryan assured me he is a great leader and his employees should be lucky to learn from such a respectable manager. The Warrensburg, MO Papa Johns seems to be a dirrct reflection of him. I hope this feedback gets to the appropriate people and that Ryan gets applauded and recognized for his actions because this surely didn't go unnoticed to me. Thank you again Ryan, for paying it forward, you are truely one of a kind! read more