Ordered a well done pizza and it was delivered completely undercooked. Not sure why they even offer well done in the app because they never can seem to do it. This is a very bad Papa John's location. read more

I placed an order with them and to be fair it was a nightmare. I was charged twice. The manager was rude as hell. I cannot state how irrated I was with these people. Thier customer support page puts you right to the person that totally screwed things up - again do yourself a favor - go somewhere else. read more

rude, liars, thieves. Ordered a Tuscan six cheese pizza with two cups of garlic sauce. They delivered a regular cheese pizza without the cups of garlic sauce. Called to see about getting it remade and the cups of garlic I ordered or a refund. They offered a credit for the pizza and cups of sauce on our next order. I accepted as I do enjoy their pizza. Called to use my credit and they only had two cups of sauce as credit on file no pizza. The man on the phone was rude and hung up the phone during the conversation. So they over charged me for a cheese pizza I didn't order and stole my money for the two cups of garlic sauce. Will never order from this location again. If you are going to take a chance on them, go in person and check your order. Don't pay until you confirm you have the correct order because if not you are out of luck they don't care. read more

Yummy! ;) Good pizza and service! Close to home. Never disappointed, always good food.

This papa johns is horrible. My mistake for giving them too many chances. Last time we came it took them at least 20 minutes to even Acknowledge I was there meanwhile my pizzas were sitting on the shelf getting cold. Gave them another chance this evening and I arrive to pick them up and my cheese pizza FELL ON THE FLOOR out of the oven. So now they have to remake it but now my sausage pizza is getting cold sitting in the box. HORRIBLE management. I should get my money back for these pizzas since I'm having to wait another 20 minutes. read more

Ordered through DoorDash yet Papa John's provided the wrong pizza with the right label on the box. I understand that there are terms with DoorDash but this was Papa John's mistake and should own it. They did not. read more

I've been increasingly disappointed with the food quality from Papa John's and kept saying I wasn't going to order from them anymore. However, somewhat reluctantly, I tried them again tonight and after this pizza, it will definitely be the last one I'll ever get from them. The had a Halloween special - a "Jack 'O Lantern Pizza" for $10.99. I coughed up for delivery and a tip because it's raining and I didn't want to go out. So with those costs figured in, it was $18.99 with the delivery time at 53-63 minutes. The driver showed up in the specified time, but I have to wonder if the pizza was finished early and sat around for a while before the driver left with it. What I got was a luke warm, uncut, thin crust pizza shaped like a pumpkin with pepperoni arranged to look like a smiley face and two (count 'em, two) black olives for pupils. I ate it, but it was the worst pizza I ever got from them. They say the definition of insanity is doing the same thing over and over and expecting a different result. I've given this place too much of my money and way more chances than they deserve. No more. I just saw a recent episode of Family Guy making fun of Papa John's and how bad it is. Perhaps I should have taken a cue from that. read more

I used to LOVE ordering papa johns! everything about it USED to be perfect. now... the last few times have been absolutely terrible experiences. the last time we ordered we placed the order online so that we could track it and we WAITED...and WAITED and it NEVER came. this was dinner for the family (with children who were hungry and cranky) so we called. no answer. we continued to check the progress online (tracking the order) it said: delivery complete! are you kidding me??!!! we have cameras outside and everything so it's stupid for them to lie and put that when we know when someone approaches our home. we had to find something else for dinner and wait until the next day to speak with someone and all we were told is "sorry, do ya want a pizza?" really?! so... Is it okay that you have someone lying and writing online that a delivery was "complete" when it was NOT??! is it okay that each time the last THREE times we ordered and tried calling the store NO ONE answers?! No explanation to how or whyyyy this happened?! NOT good for business. three strikes....out! don't order from this location on main street in hamilton ohio because it's terrible service, unprofessional, and you probably won't receive your food. read more

Currently advertising a $10 Garlic Parmesan pizza for $10. I went to the Hamilton location and was charged $19.74 by the manager. I asked if it came in a smaller size and also inquired about the steep price. I was not aware of the commercial advertising the same pizza for $10 until I returned home. I called Papa John's to inquire about being charged for $20 for a $10 pizza and was told by the manager because i didn't "ask" for a discount she charged me full price. I asked for the number to corporate and the manager stated corporate will direct me back to her and she will tell me the same thing. I'm not sure if anyone else has experienced anything like this, but I am advising anyone that will listen to stay clear of this place. The manager seems to lack empathy, compassion, and most of all customer service skills. read more

Feel bad for the reviewer's bad experience before me. Lol!! But I guess good service depends on both sides, customers and the store. I personally order from here all the time, never had any problems. Sometimes delivery can be a long time, but u will have to wait for any store that is busy. Love their cheese sticks too! read more

Tonight We ordered paja johns something we usually don't do because the only thing we like from there are their cheese sticks. So I call them up, a man answers the phone who didn't act like he even wanted to answer the phone and begins to take my order. I ordered 2 orders of cheese sticks, a 10 inch and a 12 inch. He then asks me which sauce I wanted and I said don't I get 2 since I always have before, he says no they changed that about 3 weeks ago! WTH really, if anyone has ever saw their sauce cups they have about 3 tablespoons in them, how is that enough for 3 people which is what the 12 inch should feed! So for 2 orders of cheese sticks they only give 2 small sauce cups! To feed my family I had to order 6 EXTRA CUPS,which cost me .50 cents each! To end this review my total order came to $18.25, and all I ordered was 2 orders of cheese sticks, NEEDLESS TO SAY I WONT BE ORDERING AGAIN! EVER! read more

i order a large pizza every other sunday. we eat half the first sunday and the second half the next sunday. i always ask that the pizza looks like the pictures, only about 1 inch of crust before the toppings. this never happens. most of the time there is at least 2 inches of crust. i tried to talk too the girl that i think is the manager about this today, she just turned around and walked away. i have enough on my gift card for one more pizza. after that i will go somewhere else for my sunday pizza. marvin riegler mriegler@cinci.rr.com read more

Ordered a pizza last night around midnight. Pizza got here around an Hour and a half later. It was a specialty pizza, a special Frito Lays pizza promotion... When my pizza got here it didnt even have the Fritos on it! THAT IS THE WHOLE POINT OF THE PIZZA! A pizza with the Fritos on it! Anyways... It was late and I needed to sleep and decided I would call the next day since they only had like 5 more minutes to be opened. So I called and explained my order and they offered to replace my pizza and have it redelivered. HOW NICE RIGHT? They told me I had to repay the 2.50ish delivery fee and to "please not take it out on the driver today's tip for a driver last nights mistake" LIKE LITERALLY SAID THAT TO ME ON THE PHONE... so not only did you mess up a specialty pizza's ONLY special topping by not putting it on there, they told me I had to repay money to have a pizza they messed up redelivered, and they told me to not take it out on a driver's tip... ARE YOU SERIOUS.. NEVER will I order from this store again. read more