Ordered twice tonight from broad street location it was fast great positive energy from driver food was hot a delicious. I'd post a better picture but I ate most of it . I asked for banana peppers which they finally sent me enough!! So happy nomnom Ignore the bad reviews. They always try to help even if it's messed up. Never a bad experience here. read more

Papa Johns Pizza - Padilla 3orders pepecini jape no cheese bites not pictured where connabites and personal pizza. So yummy thanks - Pizza Near Me - Chattanooga, Tennessee

The pizza was good but it took an hour for delivery of the wrong pizza. When we told the driver about the wrong pizza he said he could deliver us the correct pizza however an hour later we called the store and the manager very rudely said he couldn't give us the correct order we paid for. I'm sure the ambience of the restaurant was fine we just had it delivered. read more

Amazing service, super fast, super hot, very friendly. The pizza is so good and they deliver late read more

Papa Johns Pizza - Good shit - Pizza Near Me - Chattanooga, Tennessee

After messing up our order multiple times,, the manager called me a bitch on the phone and refused to make things right. Worst experience I've ever had with a delivery pizza company. read more

I will start by saying if I could give this location negative stars, I would. A one star rating simply does not compensate for the level of absolute incompetence and awful customer service I experienced. Yesterday, I placed a delivery order for today at 10:30am through a catering partner I use often, EZCATER. I have used this service often and my complaint is not with them. This order was needed today at 10:30 am for an important meeting. I was waiting for the delivery driver at 10:30am in our front parking lot. 10:35 still waiting, no driver, no phone call. 10:40 again, no driver, no phone call. At 10:45 am, frustrated and receiving many calls and texts from my meeting attendees wanting their pizza, I called the store myself asking about the status of my order. The papa johns gentleman who answered the phone informed me....... "oh yeah, uhhhh...we were gonna call you about that. yeah, uh our delivery driver's car is broke down." I replied..."ok, where is he broken down and I will meet him to get the pizza?" The papa johns gentleman...."uhhhhhhhh, he hasn't left our store yet.." So to summarize, I have to call this location myself after my order is 15 minutes late to find out that my order could not be delivered due to the delivery driver's car being broken down at the store and the excuse I received is a nonchalant "oh yeah we were gonna call you". No one had any critical thinking skill to contact me before my order was late? No one has any basic knowledge of customer care? I told this gentleman I would be right there and to have my order (4 pizzas, 4 two liters and paper plates/napkins) ready to hand off to me when I arrived. No surprise when I arrived, I had to wait on him to get my drinks ready and I didn't get any tableware. I am very aware of the fact that most if not all businesses are short staffed. However, when I literally run in to pick up my pizza and I see 3 people working (one in the back preparing pizza, one that appeared to be stocking and a gentleman working as cashier up front who's staring blankly out the window as though he's waiting for the 2nd coming), I'm a little less than thrilled that I still have to wait for him to get my order together. From what I could tell, they were not busy as I didn't hear that phone ring once nor did they have a ton of pizza waiting in queue for pickup or delivery. My company and myself order a ton of food for meetings week after week. This location will NEVER receive any business from me or my company again. My friends and family will be urged to not patronize this location again if the level of blatant incompetence remains. I will shout it from the rooftops until something changes at this location. read more

They are rude. My order got messed up, and I tried to get a better understanding, was offering to pay for it, not only the store manager; but the employees were all Hateful. Do not recommend this location. read more

I placed an order online at 10:30pm. It stated they were OPEN FOR DELIVERY online. They emailed me and said order was canceled. So I called and they said they tried to call the number on the account. The number is an old number I no longer have Bc I don't use the app much recently. So of course I didn't get the call. So I said well thanks for nothing. The guy which stated he was the manager says, very rudely, "well you should put a different number on there". (And maybe I should but geez!) The guy was sooo rude. Just saying, he could have just tried NOT to be such an a**hole. TERRIBLE TERRIBLE CUSTOMER SERVICE!! Would not recommend this location at all. read more

To tired and lazy to go get dinner. Ordered in line and pizza arrived early and it was awesome We stayed out by Lookout Mt and in the past could not get pizza delivered! In Chattanooga frequently for work so its a pleasant surprise read more

Worst customer service on the phone, 15 minutes to place a 1 med pizza order repeated my name and spelled 3 times and repeated my credit card 3 times, your order will be there in 52 minutes. an 1.5 later no pizza called and I get we are short staff I'm sorry! I would be embarrassed if this was my franchise store, 1:45 delivered by door dash ?? Really and the pizza was not even hot it was Warm. Hell RaceTrac/ QT Pizza is hotter than this!! Order from somewhere else stay away from this place!!!!! read more

Ordered pizza to be delivered to our hotel. (2.0 miles away). Was told 2 hour wait. WHAT ? But ok, can't really take that long. Can it ? Called to check the status of my pizza an hour later. Girl said the driver "just left and should be there in a few minutes" No. Never showed up. I called papa john's 17 times over the next couple hours. Not once did they pick up the phone. read more

Wrong food was delivered after almost 2 hours. Called and the manager was so disrespectful and rude. Delivery driver said the website has been sending out wrong orders but didn't do anything to fix it. Bought the SIX cheese, cheese sticks but was only cheese on half of them at all. Very disappointed and will not be back. 40$ and 3 hours wasted read more

All I'm gonna say is they have the worst costumer service I've ever experienced. Undoubtedly.

Consistency at this store is outstanding. In fact, I know when I order Papa John's pizza the taste will be the same if not better than the last time. The staff were super friendly to me and recommended a special to save me money. My order came out hot and fresh! I like to do carry out and watch them make my pie. Boom! Fresh hot pizza!! Love it!!! read more

Papa Johns Pizza - Pizza Near Me - Chattanooga, Tennessee

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I did not order any food from here. I am complaining about the Rudeness of the employees on the telephone. I was pulling out of the parking lot that Poppa Johns shares with Ace Hardware on South Broad St. I called them to point out what their driver was very Reckless and almost hit hit me. I was told over the phone, that they did not care if I had a Problem and then Hung up on Me. I worked in Food service for over 40 years and know the is no way to handle a problem. read more

So- I understand it's the night before St Patrick's Day. The delivery took a hot minute and the estimated delivery time on the app was wrong, twice. However, I called back afterwards and Chase did an awesome job at correcting the order AND having it delivered back to me again, despite it being so close to closing time. Thanks, Chase! read more

I ordered 2 pizzas and cinnamon using the app and it was a perfect delivery experience from end to end. My food arrived perfectly cooked as ordered and piping hot. I used the Papa tracker to see the progress of the order and was pleased to see the order arrived 5 minutes before the estimated delivery time. The driver was courteous and polite. You couldn't ask for a better pizza delivery experience read more

Can I give zero stars??? Absolute WORST, WORST customer service I've ever experienced. I've been in hospitality my entire life an have never have an experience like the one I just had. The "manager" 'Lexi got smart with me for asking about a promo code and told me she doesn't deliver to my apartment. My apartment building has signs outside posted by THIS PAPA JOHNS LOCATION that offer promotional codes. After she called me cheap, she hung up on me. I called corporate to file a complaint and will NEVER order from any Papa Johns ever again read more

I ordered a 2 for $5 each sides of chicken poppers and cinnamon pull apart. the estimated delivery said 11:36-11:46 p.m. and it is currently 12:09 a.m. and I have called Papa John's at least three times, being put on hold every time. This store has the worst customer service I have ever experienced and I honestly have NO swords to describe the anger I am currently feeling. Thank you for reading this review, and I hope you consider this review when choosing where to eat. The other Papa John's that I have ordered/ate from, have been completely satisfactory in almost all aspects. read more

Horrible customer service when we called and ordered the pizza. Was told 45 min wait which wasn't a problem. We ordered at 10 pm too after being on the road all day we just wanted to relax in the hotel. After an hour and a half we call to see where the pizza is and they have no record of our order even being placed. No offer to fix the problem, not even a apology offered. We love papa johns Pizza but this locations service was horrible and needs serious attention. read more

Delivery guy lied about showing up at our door. Said they could remake pizza 2 1/2 hours later!!!!

I'm not one to review a boring pizza chain, but this papa Johns was the gold standard for pizza delivery. Perfectly cooked and delivered in 14min with a smile. read more

Man I placed a order and my order never showed up yo my door I fell asleep at the window waitn on them never again

I have ordered my daughter pizza and I have them to deliver it at UTC dorm and they always have done a great job and the people are so nice. The chocolate chip cookie pizza is a hit with all of the girls too! I like the option of 1/2 and 1/2 pizza so they can get a choice. I always take the option of the XL size too! Thanks so much for your outstanding service you have provided us this year! read more