On 01/21/26 I went to my scheduled eye exam appointment at Vision-works. I have been a good…read morecustomer for several years. Two things one should know: First: When I went for my appointment I had no complaints and I just wanted an eye exam to use to purchase my yearly set of glasses. I saw the optometrist who insisted on doing a retinal scan which I did not need. He claimed he saw things on the scan and tried to send to an ophthalmologist that he knew. He wrote on my referral slip that said I had all kinds of vision complaints none of which were true. In retrospect this is not the first time this has happened here. It looks to me like because I have good insurance they are sending me for referrals that I do not need to make money for people that they know. Second: That day my wife also purchased a new pair of glasses. She decide in two days after pick up and wearing the frame that the new glasses did not fit her correctly and because vision-works offers a 100 day exchange policy we returned her glasses and she picked out a new frame. The new frame was priced $50.00 cheeper that the original frame I had purchased. The sales representative refused to refund the $50.00 I was owed and he refused to give me store credit. He said if you exchange a more expensive frame for a cheeper frame they do not refund your money. I believe that I should have been informed of this prior to picking out the new frame. Every year on top of what my insurance pays I spend between $800.00 and $1200.00 on new glasses for myself and my wife. I will never shop at vision-works again. If you do I suggest you beware before punching anything at their Levittown store.

I made an appointment for this morning at 915am . Got a confirmation text. When I arrived I was…read moretold I'm not in the system. The woman on the desk couldn't care less. I said you could at least apologize and she said it's not my fault. Not good customer service.

Wasted two hours ordering the glasses, then the machine is down. The manager who is a rude older…read morewoman says write down the cc number and we will put it through when it's back up. Two weeks later I follow up and was told they will be in by the following Friday. Today I call and the manager advises me there was an " over site" and my glasses were not ordered at all. That's great! I didn't need those at all. Horrible experience and no glasses for my convention this weekend.

Picked up my glasses today and it was a quick and seamless transaction. Deyanira was very friendly…read moreand knowledgeable. Highly recommended.

Five stars, excellent optometrist. Staff friendly, helpful…read more I have been going here a long time, over 20 years. My children as well. Dr. Rubin is patient, thorough, takes his time with you.

My son-in-law went to dr rubin because of a swollen eyelid and pain on 7/31/23. His wife and I…read moreboth called and asked the receptionist to verify with the doctor if he was able to treat my son-in-law whatever he might need done because he had limited time to take care of the problem and if he should perhaps go to Ocli or ER. We were both assured he was capable, well Not the case - a wasted visit dr rubin Could not write a prescription until October!! He couldn't treat him and advised he urgently go to urgent care, a waste of $20 co-pay and time I will call my insurance to fight that visit.

Stay away from the Levittown vision world. They are very sloppy . A few times the girls at the…read moredesk have messed up. I always let it roll over , however not this time. They are very rude and very argumentative. In the past I questioned do they even know what they are doing. No they don't. I tried to get information on how to get in touch with the owner , so I can let them know what's happening with their business. They gave me an invalid email to email the owner. So I guess I will have to alert more people on yelp . Stay away !!!!!!!! I see why the ratings are so low . Went to the Garden city location ( different owners ) they are very professional and very knowledgeable.

My experience was wonderful. The girls are so helpful. They let me know exactly what my insurance…read moregives me and very knowledgeable. I recommend this place that anybody that is around in the area.

Dr. Cowan and his staff are great, professional and personal. I've been a patient there for 15…read moreyears. They are quick not like some places you go where you sit in the waiting room and then the exam room for another 30 40 minutes.

This office has changed for the worse! Dr. Garelick is still a great help and a great Doctor but…read morethe staff is gone to the worse! All attitude and not willing to help. You feel as though you're disturbing them when you ask a question but they talked to the patient as though you are an idiot. Terrible patient service.Only have negative attitude!!!

Several years ago I had gotten a new pair of glasses from a different location in Queens. While I…read morewas visiting a nearby Mall screw came out and I couldn't see anything. My sister tiik me to this location and very nicely they fixed my glasses and ask for nothing in return, and they knew I didn't buy from their company. Three years later I'm ready for a new pair of glasses and luckily I moved into their neighborhood. I knew for sure they were the place I had to go. I have to say they were so amazing. The doctor was quick, efficient, and extremely informative. I have never had a doctor treat me so well in any field of Medicine. I've worn glasses almost my whole life and never knew some of the stuff she told me. The staff there were super sweet and helped me pick out a pair of glasses and the extras that would be best for me. I doubt the location had anything to do with the pricing but I also got an amazing deal (I do have insurance though), with all the bells and whistles and a pair of Ray-Bans. I never paid so little for a check up and glasses. Thank you so much for this much needed experience. I highly recommend them

If you want efficient and pleasant service without being overcharged, please shop elsewhere…read more When I first arrived, I witnessed a customer complaining about being overcharged in a previous interaction and the worker she spoke with stated that she never got around to calling the customer. It's horrible that someone had to drive out of her way to correct a business' mistake. I tried to ignore the conversation, hoping my experience would be better. Unfortunately, it was not. I was made to wait 40 minutes to be seen for my eye exam, despite arriving five minutes early for my appointment. Upon check out, I encountered an extremely nasty and inept optician's assistant told me to "stop talking" after I brought to her attention that she was charging me more than the promotional price listed on the website. Apparently, she cannot do simple math in her head so being rude improves matters? Also, being overcharged is seeming to be a common occurrence at Wize Eyes. And, the piece de resistance, the assistant tried to sell me on glasses and contacts after her obnoxious comment! If I hadn't already been seen by the doctor, I would've stormed out! Her appalling behavior just cost Wize Eyes a nearly $500 sale of eyeglasses and contact lenses at a time when brick-and-mortar opticals across the country are losing market share to online stores. So glad to give Warby Parker and 1800 Contacts my money!

It said it was in Plainview or Levittown on its website, but it's really in Massapequa. My bifocals…read morecame out with the dividing line too high, and blurry for the reading part. The Dr. didn't give me any problems, rechecking them and ordering a new pair. My ins covered most of it but the secretary failed to inform me ahead of time, that to add on scratch and glare resistance cost me more out of pocket. I didn't know that until AFTER I picked out my glasses. The Dr. though was nice and patient and honored my request to not shine bright lights into my eyes.

I have been a patient of Dr Bart for a long time. I had bounced around when I 1st needed glasses, I…read morestopped into ultra vision one day and everyone was great. The staff is very helpful and Dr Bart goes above and beyond to make sure you get the care You need. I couldn't imagine going anywhere else.

UNACCEPTABLE SERVICE - Disrespectful and dishonest…read more Before the exam, I presented my insurance voucher. No one mentioned any issue with coverage. The doctor finally saw me (25 minutes after my appointment time) and only AFTER the exam was completed did Vanessa at the front desk suddenly claim it "doesn't cover contact lenses." This should have been communicated upfront. Anything else feels misleading at best. Felt extremely deceptive and dishonest on their part. When my mom calmly asked for clarification, Vanessa became increasingly condescending and dismissive, speaking to her in a patronizing tone. Another employee then inserted herself into the situation and immediately escalated it by raising her voice and talking over us. At NO point at all were we being rude. There was no reason for them to be hostile. We were simply asking reasonable questions. My mom doesn't speak perfect English, and the way they addressed her felt unnecessarily harsh and lacking in basic respect or patience. It created a very uncomfortable dynamic that no customer should have to deal with. I had to call them out on this and told them that they were being rude, to which they simply doubled down. Even after repeatedly asking why we weren't just INFORMED about the lack of coverage before the exam, no one could provide a straight answer...just deflection and attitude. Not only have I been to a handful of different eye doctors before and have never experienced this, but also I've been coming here since I was a child for my glasses, which makes this even more disappointing. This office lacks transparency, accountability, and respect for its clients. They are perfectly willing to provide services without clearly explaining costs. And then they'll try to treat you poorly if you question it. Take your money somewhere that actually values honesty and basic customer service.

Overpriced frames and lenses. No return or satisfaction policy listed on a generic sales slip. When…read moreI questioned these points I was told that I must not care about my eyes. I was able to buy 2 pairs of the same glasses quoted to me for half the price. Avoid!

Michelle is amazing! Michelle had a lot of patience, helping me get the correct glasses. I have a…read moredisability with my eye and she was so helpful friendly and kind y

don't ever use this place to get eyewear they big double billion they overcharge for everything…read moreand the woman who works in the front. is nasty to who don't spend thousands of dollars so she can make her commission. They also fire people a day before holidays when they have children to support this company is not a company you deal with or work for my experience with is gave me the wrong prescription glasses that were and the woman in front was not willing to help fix the problem. This is a disgusting company and I will never ever use them again.

If I could give this place negative stars I would. My glasses broke and I didn't have another pair…read moreso in I go to this miserable place. The first gentleman I spoke to said it's been a while since my last eye exam, but not to worry about it I obviously needed glasses. So, I picked out my frames and the guy gave my information to some heavy-set woman at the desk ( I forgot her name) and she REFUSED to help me until I had an updated eye exam. Which of course is an extra $75 in their pocket. Which I can't afford because I just lost my job and my insurance and can't even afford eye care. I wouldn't have gone to the eye doctor or to get new glasses if the piece of crap glass frame didn't break. So now they are holding my sight hostage until I can come up with all this money for the eye exam, frames, lenses and whatever other BS they try to sell me. Also Warning they want 100% payment upfront. Apparently, there's new management and it got even worse.

Came here for an eye exam for contacts. Called earlier to see if I could come in earlier than my…read morescheduled appointment. Was told sure come on in. Came in an at 5, sat down, filled out initial paperwork, and waited. Was up next until another worker asked me what time my appointment was. Told her it was originally at 6 but was told that I could come in earlier. She said you're going to have wait now until 6. I said that's not what the other worker said. She spoke with the other worker who then said, "I told him that that he would have to until 6." LOL. But the worse is probably the HIPPA violation. Received an email from them about filling out paperwork. Opened the attachment and someone else's information is on there. Their name, address, DOB, and insurance info. Emailed them back telling them what they did. Didn't receive a response. Otherwise, the doctor is very nice and explained everything to me. Prices are the same as anywhere else.