Monday, March 23 approximately 8:30 AM spoke with A lady identifying her name as Elizabeth as a receptionist
Explained to the receptionist that my 86-year-old mother a patient of Dr. Pansori for many years needs a referral to Texas Retina Associates for her upcoming appointment ThursdayMarch 26 2026. Her Medicare advantage plan requires a referral
Today, March 25 approximately 3:30 PM the day prior to appointment, Dr. Pansori's office has not sent the referral as requested
Elizabeth explanation is the office manager was out of office on Monday. Reviewed with Elizabeth what happened to Tuesday and all day Wednesday to get the referral sent?
As I mentioned, my mother has been his patient for many many years, Her macular degeneration is not new, She needs a referral due to insurance
Explained to Elisabeth This is interfering with patient care.
I will not speak to Dr. Pansori's Physician care qualities, but I will Review his office staff
Very poor
Highly concerning that they should be dealing with any patient care, activities, whatsoever, administrative, or medical
They probably need to find other employment somewhere else where they cannot hurt somebody and interfere with patient care
My 86-year-old mother living on Social Security has a choice now self-pay or reschedule to be seen in another 2 to 3 weeks-- shame on his office staff and Dr. Pansori for not hiring quality staff read more