Again, disappointed that 0/5 rating doesn't exist. This place is either outdated or the staff just…read moredoesn't care. This was one of the options on our timeshare deal, but talk about major regrets.
This is a place that one would assume is a "home away from home" feel. After looking at the in-unit supplies, we also assumed that the only thing we would need is to purchase foods/ingredients to cook if we choose not to eat out. Well, NEVER ASSUME. Upon arrival, these are things we are unhappy about:
No large bowls (the ones they have can fit no more than a handful of grapes)
No sponges to rinse or wash dishes with
There's an oven but nothing you can use to bake anything in (the least they could do was to provide tin foil)
No creamer, sugar or condiments of any kind
Kitchenwares were dirty (found bits of eggs on one of the spatulas)
Saw dust bunnies under the bed, sofa, and table
Sofa mattress was dirty and over 20 yrs. old, which is probably the age of the sofa itself
At the end of the day, we are willing to overlook all of that if the staff could at least be nice or accommodating. Our flights arrived in Calgary so with traffick, we were worried we might not make it to this property by 10pm. If we were to hurry, we can probably make it there by 11pm. When we called to let them know about our situation, they said there's nothing they can do and that they don't run like a hotel. We said that we have small children and asked if they can check us in and have night security staff to give us the keys once we arrive. They said no and that we can just rent a hotel somewhere and then come to them the following morning. And that's what we had to do.
When we arrived the next day, lets just say the front desk lady was no bowl of sunshine. Ever ask someone for help and even though sounds come out of their mouths, none of the content was helpful in any way? Yeah, that was her. She made the least amount of effort in answering any of our inquiries. And when she attempted to provide any substance of a response, she had the most condescending tone one can have.
Anyway, I can wholeheartedly NOT recommend this place. I'm thinking, if it doesn't operate like a hotel and far from being a fully-functional "villa", then what would motivate anyone to stay here? With hotel, at least you can check in at anytime, room service, and there's a concierge that would do what's within their powers to point you to the right direction. Villa-like properties are supposed to be fully functional, like a studio or an apartment. So if this place is neither, then what's the perks again? #neveragain