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    Panorama Tower

    3.5 (39 reviews)
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    GayA D.

    I moved into the Panorama Tower apartments one month ago and my experience has been phenomenal. It starts with the management team who are extremely professional and helpful. The building and surrounding area is always clean. It's a bonus that I have such an amazing view with these big huge floor-to-ceiling windows. It's such a pleasure waking up to see the mountains on the horizon. There's a sense of community in this building, and the team here is quick to assist. I absolutely love it here!

    Their response.
    Gabby R.

    Initially this review was only posted on Google. Because of the unprofessionalism dictated in their response, I decided this needed to be on all platforms. In retrospect, I probably wouldn't have contacted them if I saw all of these reviews first. Included is a photo of their response. Just called to request a tour after having spotty communication via email over the last couple of days. Today is Friday. I requested communication last week. Didn't hear back until Tuesday. I responded back on Tuesday and didn't hear back again until Thursday. I was told that my move in date is close, which I am obviously aware of as I am the only person packing up my current apartment. Then I was told they are "doing [me] a favor" by offering me a tour on Saturday because I work during the week. I immediately said "It's okay. I don't need any favors" and hung up the phone. I'm doing you all a favor by having a job that will pay my rent. If this is the first line of communication before I even see the property, I don't want anything to do with this building. EDITED FOR RESPONSE: I never requested a night tour on Sunday so I don't know where your record of such a request comes from. Please email that to me so I can see. What I did request was a tour on Sunday, if you couldn't accommodate a tour on a weekday evening. The defensiveness in your responses is beyond tacky and disgusting. I'm not sure who is behind these responses, but you should be ashamed and replaced. For people to spend the money they spend in your building, they shouldn't be spoken to as such. If proper attitude is the concern, I think some internal work needs to be done at your establishment according to the other reviews I see below. You repeatedly show you are incapable of taking responsibility of any issues and that goes against all CUSTOMER service guidelines and quite frankly, against the term itself. There are plenty of customer service training courses offered ONLINE for your COVID concerns. What you lack should not be taken out on your current or potential tenets. Respectfully, you found the right one today.

    Inadequate AC System.
    Justin A.

    The AC issue has now been ongoing for over 6 weeks. Management has not contacted me in the last 4 weeks nor did they respond to a complaint submitted to the BBB. Notice that they pay to add the "satisfaction guaranteed" and "luxury" highlights on this page, despite having no intent to honor either. After applying at a different apartment, the leasing agent of that apartment could not get ahold of anyone in the leasing office after several attempts to verify my current residence. Oddly enough, she had another applicant living here and encountered the same issue.

    Amy's response to us letting her know that we would be complaining to outside entities.  I now wear "despicable" as a badge of honor.
    Alexander A.

    Avoid at all costs! I'll start from most important reasons why you should never move in, and progress to less important reasons: The management company is terrible. Terrible. They absolutely are lacking a customer service mindset. The management company is supposed to exist to serve tenants, but if you bring up an issue to Amy, expect to be presented with all the reasons why you just need to be patient and "work with her." I have patience in abundance, having served in the Army for 5 years, but I have no patience when it comes to inhospitable living conditions. For us, our A/C unit was inadequate to cool the apartment. It blows 55 degree Fahrenheit air, but the interior temperature of the apartment has exceeded 85 degrees Fahrenheit every day for the past week. And that's after installing blackout curtains on the entire west-facing wall (floor to ceiling windows, amazingly beautiful, but we had to cover them entirely with curtains). Additionally, we have borrowed a 14,000 BTU portable A/C unit from a friend. All of that, and it's still over 85 inside. Amy has known about this issue. Her solution was to offer us a fan--as if a fan would do anything more than blow 85 degree air around. To be fair, they have changed the air filter, but give me a break. Furthermore, after attempting any kind of fix, they don't bother to follow up, that's on the tenant. To me, this is indicative of their attitude towards tenants: only squeaky wheels get attention. This is in contrast to previous management companies that are proactive, actively follow up, and are dedicated to fixing the problem. But who knows... maybe you'll land in one of the apartments that doesn't have any issues and you won't have to deal with them. I informed Amy that I would be making complaints (BBB, building owner, etc.) and received a reply email saying such actions were "despicable." Sorry to be "despicable," Amy, but I'm paying $2,100/mo... I expect to have a working A/C unit during summer in the valley. Additionally, their enforcement of parking rules is ridiculous. The parking lot is nowhere near full, and i had a friend over for a couple hours and I asked if he could park in the spot next to mine (vacant, and has been for months), and I got told no. To be fair, this is in accordance with their parking policy as posted and in the lease agreement, but give me break... They set an adversarial tone from day one. For the building itself, we like the modern look of concrete and glass. However, the building was not insulated properly between floors. It sounds like your up/down -stairs neighbors are in your apartment. Even as I type this, I can her my upstairs neighbor's spoon clink against their cereal bowl. You get to be a part of your neighbor's every daily moment: intimate moments late at night (if you catch my drift), fights, etc. I usually know what shows they're watching because I can hear the theme music. There's no denying the apartments are pretty, but the lease agreement is nuts. She says you have to provide 60 days written notice of intent to vacate, but CA law says only 30 days is required. They also tack on this super-nifty $500 cleaning fee that comes out of your deposit when you move out. I totally understand the purpose, but a little research will show that this is unusually high. If you move in here, definitely know your rights. I sat down with a copy of CA Civil Code in front of me and the lease agreement and combed through it and marked it up with a red pen. stay away

    Flooded apartment

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    3 years ago

    I was trying to lease a place there but they never call back, left multiple messages and all I hear is crickets

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    5 years ago

    Management is quick to respond to maintenance requests. Premises is gated with 24/7 security and is dog/cat friendly

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    5 years ago

    Great place to live! From the view to the up-to-date interior. Definitely recommend to any new renters!

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    5 years ago

    Everything is so nice living here. All my concerns are addressed completely, building management and staffs are so friendly!!

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    6 years ago

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    6 years ago

    Kelli told me they had a studio for 1345, I show up today and this other lady told me it's 1700.

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    Panorama Tower Reviews in Other Languages

    Ask the Community - Panorama Tower

    Does the unit come w washer/dryer?

    Hi! They have a laundry facility in the basement floor:)

    How much is parking?

    You get a parking spot when you lease here. There is no additional fee unless you want a second spot.

    Is there electric vehicle charging?

    Yes!

    View All 7 Questions

    Review Highlights - Panorama Tower

    Whenever I have a question or concern, Amy and EJ are always on top of it and incredibly helpful and friendly.

    Mentioned in 2 reviews

    Read more highlights

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    I've lived at this apartment complex for a couple of years and I have so many good things to say…read moreabout living here. Cleanliness and maintenance: you can tell that the staff here take pride in the cleanliness of this building. They're always cleaning and do an excellent job of maintaining the building. I've never seen any pests in any part of the place, including the garage and the stairwell. I haven't had any major repair needs but any time I've texted Danny, he is always responsive. Amenities: the gym and the roof are nice features of the building. The roof has a beautiful view and a grill. They are also kind enough to bring your packages up to your apartment, which is really nice since outside is a pretty busy area of Ktown. Area: the area is great for social life, lots of restaurants and things to do. Staff: it really feels like they care about making this a great place to live. I have no complaints.

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    I HIGHLY recommend Denise and ROOF LA. This is the second time I've worked with Denise and both…read moreexperiences have been amazing. I wouldn't want to work with anyone else. Denise knows the market, she's tenacious and will fight for her clients, she's realistic and will tell you what you need to hear to help guide your decisions, while also supportive and the best sounding board. Denise's superpower is building relationships, both within the real estate business and with her clients. It's evident she cares about her clients and getting to know them to the point that she knows what you want before you know. Both times I've worked with Denise, I found a place I fell in love with that I wouldn't have found on my own. She takes the stress out of the search and everything is turnkey for a very reasonable price. If you're looking for a new apartment or home, definitely call Denise. She's the best!

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