So I was a patient at the Monroe Office pre pandemic 2018. Went for my first gyno appointment…read morethere. Doctor or nurses did not explain why i needed to provide a urine sample, nor did I discuss with the doctor(neither Dr. Panoff, or Dr. Batista) beforehand on what to expect during the exam or procedure. thought it was odd that i only met the doctor in the exam room. I had both nice doctors- however, they need to explain to their patients on what to expect, especially if it is their first appointment. Also i felt very truamatized by the speculum. My first speculum exam, they used a big speculum and it felt like it was for someone who had children, it hurt. Went to another doctor in the same practice, still hurt, but she did stop. Went to both Dr. Panoff, and Dr. Batista. I did have my first pap smear here, which once the speculum was in wasn't bad, but it still hurt. I don't think they had a pedriac speculum here. They also do not follow the guidelines in which state that if pap is normal, can wait every 3-5 years. Oh and the Monroe office has since closed as of May 2024. If it's your first exam, i don't recommend this place. No Sympotms either, i don't recommend this place, very poor bedside manner also.

Do not go here. This is the most disorganized and least helpful doctor's office I have ever…read moreencountered. By the way- this is an understatement.

Dr. Irene Kelly is the COLDEST, MOST UNPROFESSIONAL DOCTOR I HAVE EVER SEEN IN MY ENTIRE LIFE!…read more I left her office hysterically crying, humiliated, traumatized, and filed a report against her for her behavior. I am a young, healthy adult in my twenties who went in for a routine Pap smear and check up. Every time I asked her a question, she became increasingly agitated with me, to the point where she started huffing and rolling her eyes. I became emotional because I was naked, vulnerable, and couldn't understand why I was being treated this way. Once the exam was through, while I was still crying, I knocked on the door to her office to see if she could explain why she treated me this way and answer some of the questions she neglected to answer. Once she realized it was me, she began to LITERALLY BANG HER HEAD ON HER DESK out of frustration. No one should ever be treated this way, let alone by a DOCTOR. Please spare yourself from such a humiliating, degrading experience!

Excellent doctor. I went for an annual exam. Very intelligent, asks a lot of questions. Highly…read morerecommend.

Well, I'm definitely proud to be the first to review! My doctor is Lynnea Carstens and seriously,…read moreyou gotta love her! I also want to mention that the staff is always so nice to me (so far) and they're of help when I need it.. Especially when I needed a doctors note from another day that I went in for a check up and they were able to provide that. I love how waiting area is always clean and actually very quiet. When I first went there, that isn't what I expected at all.. Only because the media loves to perceive a gynecologists office as a hell hole with a bunch of annoying pregnant women but nope not that the case at all. I also love that I'm never waiting a long time to be seen unlike the regular doctors office where I'm waiting 20 minutes because the doctor is taking his/her sweet time. I hope I'm living in the area even after marriage so Lynnea can be my doctor through pregnancy. I've become so comfortable with her (she just makes it so easy) and it'll take a while for me to become comfortable with another doctor if I ever move. If you're in the Suffern area and seeking an awesome OBGYN, see Carstens! On Sunday, I discovered a lump, Monday she was able to see me AND scheduled an appointment with a breast specialist right then and there and that breast specialist is very booked. She prioritizes health, that is so important!

Let me first say that dr polio is wonderful, kind, soft spoken and caring…read more That being said, the office is run terribly and the new management has not changed that. The office staff is nasty and rude and it is impossible to make an appointment. Each time I am tempted to go elsewhere. When they send you an appointment card and you call, the appointments are already booked and the books are closed. When you call back on the supposed date , they say call again in another month. This goes on and on...The actual date may be 6 months after the initial attempt. Oftentimes, they ask you to leave a recorded message and no one calls back. This is no way to provide health care. If you are a new patient please go elsewhere.

Definitely time for a new doctor. I've been coming here well over 20 years but no more. Here I sit…read morean hour in to my appointment waiting for the glorious doctor to show up. They don't quite care that time is important. We all have things to do. Yup. Time for a change. Yup time for a change. Dr Kelly didn't know my age. After procedure she mentioned how I probably didn't even need it. Guess reading a chart is too much time out of the hour plus I waited

The male doctor there is incredibly off putting. Do not recommend. I left feeling very low.read more

Doctors are good, you see them for about five mins even though you wait over an hour and half for…read morethe staff to put you in a room. Front desk girls are okay, kind of come off a little rude which upsets me. Had some pretty bad experiences here. Genuinely after switching drs and speaking with my new provider. I came to the conclusion that this place was just trying to get money from my insurance company, I would get letters from my insurance company for every time they charged something. They also try to upsell you on vitamins for over 100$+ and on other things. I had family members who went here and also left due to some of the experiences they had.

Customer service could be improved. I didn't feel very welcomed, and the call felt rushed. Phone…read morecalls end abruptly without a polite or caring closing. I was hoping for a more warm, caring, and reassuring experience when it comes to care for my baby.

Do not go to Dr.Maselli!!! His unprofessionalism and bedside…read moremanner is unlike anything I have ever seen in a medical professional. 9 Years ago I had my first Pap smear, I came to dr masellis office with my mother. I was very nervous considering it was my first time at the gynecologist. As Dr Maselli proceeded to do the Pap smear, he says "there's nothing to be scared of here, your boyfriends thing is bigger than this!" ARE YOU KIDDING ME!?!? and this was said to a 16 year old girl and in front of my mother. Totally inappropriate! Early February of this year, I realized I had not gotten my period in over a month. My breasts grew tremendously. I took two at home tests. One was very vague and I couldn't tell. The second one I took was negative. A week later I began bleeding heavily, blood clots and serious abdominal pain. I made an appointment that day with Dr Maselli and told him about the excessive bleeding that I have to wear a diaper. When I got to the exam room, the medical assistant told me to take everything off, put on a smock and have a seat. I had to remind her I was bleeding a lot and she rolled her eyes at me and was like "oh I guess I'll get you a towel for you to sit on". After the Pap smear and exam, Dr Maselli requested a urine sample and then had me sit in the waiting room. The same medical assistant went to check my urine in the bathroom (which is located right beside the waiting area. She then screams "DR MASELLI! I DONT KNOW IF THIS SAYS PREGNANT OR NOT!" Are you actually for real now? Granted I was the only patient in the waiting room, but the three receptionists were still there and two other medical assistants were socializing with the receptionists. I was mortified. Dr Maselli strolls over and says really loud "OH BOY!" He then signals me to follow him into his office and goes "So are you gonna keep it or kill it?" Really that's what you're going to ask me? I just find out in the worst way possible that I'm pregnant and that's what you ask me. F you! He then sends me to get a blood test done that day which confirms I am pregnant. He then calls me the next day and sends me to have more blood work done. At this point the bleeding is profuse and I'm in bed for about a week and a half wearing diapers. I'm trying to get a hold of Dr Maselli and no one is getting back to me whether I'm miscarrying or what. A week later, I found out from my father in law who is a doctor in the hospital nearby the results of my blood work which confirm a miscarriage. Dr Maselli didn't have the decency to call me back. Shame on him. Luckily I found a fabulous OBGYN Dr Emerson, and I am five months pregnant!

Total crap when it comes to menopausal women. Wont recommend or give any advice as to how to…read morehandle menopause, i.e. hot flashes, weight gain, mood swings all related to fluctuation in hormones. Women have to find this out on their own. Sh*t crap practice. I will not return.