I love my dr at this location. She is one in a million. You dont find drs like her anymore. Very…read moreefficient in her service/work. But, I have a problem with my copay that I paid upon my visit in August. The billing dept sucks and unprofessional. You cannot get anyone to speak to you directly. The most you can leave messages with the representatives. On 9/4 I was told by my insurance company I do not owe any co pays after receiving my bill. Since then to date i have been calling every week. I kept asking to speak to a supervisor or mgr. I was told there is no one to connect me to. Last Wednesday I called again and spoke to Ruth. She said, she will escalate the matter again to Brian. She said he will call me back. To date, Brian has not call me back. I called this morning n spoke with Fran she said she will leave another message. This is all these people are telling you. No one in management to speak with u or the billing dept. I need my money back. That's all I want. It belongs to me. If I do not get a call from Brian or anyone in billing I will escalate this matter to the business bureau. This is what these medical billing office do. Once your money taken, it is hell to get your refund. This is robbery. Scamming patients of the $$$. I will never pay any medical office ever a copay. I will request a bill. I hope other people see this review and do the same. STOP paying copay at any medical office. It is a scam going on amongst them. This is not the only medical billing dept I am going thr this with. They are all the same. It is so sad what it comes down to. No one you can trust even in the medical billing dept for your money back once it is taken.

This staff is top notch! They are so friendly and accommodating…read more Dr. Kim is so knowledgeable.

Simple basic practitioner. Never going back…read more Simple quiet basic practitioner. Treats the flu with antibiotics. Never going back. Quiet.

Fabulous doctor. Now my kids even go to him. He is patient, listens, and offers suggestions on…read morenext steps. He is thorough and does not rush through appointments. I have recommended him to my friends locally. He is responsive, kind, and takes the time to explain results. I have been his patient for several years. Wish more doctors were like him.

I have only had very bad experiences dealing with the office staff. The actual office manager is…read moreextremely rude, curt and terse. She and Dr. Ingrassia need to search out a customer service specialist. That's what still being provided by them... A service. No follow up and very un thorough. I'm sure when it's time to collect money THEN they are thorough. When there are great medical practitioners everywhere in Rockland don't waste your time here.

Dr Ingrassia needs all new staffing in his office. They are rude, obnoxious and complete robots who…read moredo the bare minimum for a paycheck. You're services were never used because of their poor customer service so FYI you're losing money from them. Staff referred to worked the late morning shift on 8/27

don't recommend at all in regards to this place being website known for acquiring a medical…read moremarijuana license. I had gone through a thorough web New York State certified questionnaire and even dr. zev cohen wrote me to make a more soon appointment. I was most definitely allowed the license for a natural cause with my health and had wasted two hours with a doctor that had to check the laws on his iPhone for another half hour, still unsure. unprofessional and also said PTSD can change whenever. absolutely grotesque and not a place to return. they don't know what is legal and still need a few hundred in advance when I'm someone in need and against lab created medicines.

I agree with Tom. I moved an hour away but still come here because of Dr. Cohen. Zev Cohen knows…read morehis stuff and is very caring toward his patients. My daughter was injured when she was little, and he tended to her right away. He is my primary physician.

A great staff of doctors and technicians. I love the all in one location aspect. A bit disappointed…read morein the staff turnover and lack of replacement at the w nyack location. They do have options at other locations but sometimes I don't feel like going to them.

Serious Concern Regarding Unprofessional, Unsafe Blood Draw, poor technique and poor hygiene on…read more8/20/2026 by Kalinda Smith MA On Thursday, August 20, I visited Dr. Thomas Avella with my son for our annual physicals. My initial encounter with Medical Assistant Bryan was excellent -- he was friendly, professional, and thorough while obtaining our vitals and medical history. However, the blood draw performed afterward by Kalinda Smith, MA, was deeply concerning and did not meet basic standards of hygiene, professionalism, or safe phlebotomy technique. Smith entered the room without introducing herself. When I asked whether she was a nurse or phlebotomist, she stated she was a medical assistant. Immediately afterward, she stepped into the cabinet area and tied her shoelaces. She did not wash her hands before preparing the blood draw equipment and after she tied her shoelaces. As a medical professional myself, I found this extremely unhygienic and unacceptable. During the blood draw, she inserted the needle into my left arm but did not obtain blood. She repeatedly moved and manipulated the needle inside my vein, causing significant pain. When I told her she was hurting me, she argued and insisted I "did not drink enough water," despite the fact that I told her I did. Eventually the blood began flowing normally. Additionally, she left the tourniquet on for the entire duration of the blood draw, which increases the risk of hemolysis and is not appropriate technique. Her communication throughout the encounter was dismissive and unprofessional. When I asked her to confirm whether Dr. Avella had sent my prescription, she responded in an annoyed tone and rushed me to provide a urine sample. I only learned her name from the printed visit summary. After leaving the practice, my arm became swollen, painful, and later developed bruising, which I have documented in photos. In my entire life, I have never experienced swelling or bruising after a blood draw in any hospital or clinic. This was the worst blood‑draw experience I have ever had, caused by Kalinda Smith's poor technique and poor hygiene. She didn't even deserve one star for her unprofessional behavior. Crystal Run has always maintained high standards, which is why this experience was so disappointing. If Smith is not yet proficient in blood draws, patients should not be used as test subjects. She requires additional training in phlebotomy technique, hygiene, and patient communication to ensure safety and maintain the quality of care your practice is known for. For other patients: if you encounter Kalinda Smith, please be careful. Based on my experience, I strongly recommend not letting her draw your blood. I trust Crystal Run will take this matter seriously and address it promptly.

The providers are knowledgeable and caring! The medical assistant are polite and friendly.read more

Covid diagnosis - called early this morning to see what to do since my exposure and respiratory…read moresymptoms.... Was advised to use expired Covid test on hand anyway, and tested positive. I received a callback within minutes from very patient & kind Doctor Kim with advice and a lot of instructions due to my medical chart on hand. This is a great practice and I don't understand why some people think otherwise! Most of my friends have no issue! Thank you

Sun River Health Inwood is a nightmare. You can never reach your therapist unless you spend 1 hour…read moreon the phone and you give the same message to three different operators who have no idea whether your therapist is in their clinic or not!

Horrible service! They're always canceling all my appointments the day of and they always play…read moregames. Tasha Scott IS THE WORST!!!! The 2 at the front desk are very rude and disrespectful! They would call me all kinds of names because I don't speak Spanish and they'd laughed at me one time for coming to them only to find out that they canceled my appointment and I went there for nothing!

Dr Quinn was the worst doctor ever. He basically called my daughter a faker when she had Lyme…read moreDiaease and a coinfection of Borellia. As she sat in front of him crying in pain he started laughing like a hyena. Asking if she had a psychiatrist. Wouldn't take my worst enemy to this quack.

Kerry Donavan is great. However, the phone secretaries are extremely rude and not helpful. They…read moreraise their voices, interrupt you, transfer you and are not very caring or concerned about your needs.