I love my dr at this location. She is one in a million. You dont find drs like her anymore. Very…read moreefficient in her service/work. But, I have a problem with my copay that I paid upon my visit in August. The billing dept sucks and unprofessional. You cannot get anyone to speak to you directly. The most you can leave messages with the representatives. On 9/4 I was told by my insurance company I do not owe any co pays after receiving my bill. Since then to date i have been calling every week. I kept asking to speak to a supervisor or mgr. I was told there is no one to connect me to. Last Wednesday I called again and spoke to Ruth. She said, she will escalate the matter again to Brian. She said he will call me back. To date, Brian has not call me back. I called this morning n spoke with Fran she said she will leave another message. This is all these people are telling you. No one in management to speak with u or the billing dept. I need my money back. That's all I want. It belongs to me. If I do not get a call from Brian or anyone in billing I will escalate this matter to the business bureau. This is what these medical billing office do. Once your money taken, it is hell to get your refund. This is robbery. Scamming patients of the $$$. I will never pay any medical office ever a copay. I will request a bill. I hope other people see this review and do the same. STOP paying copay at any medical office. It is a scam going on amongst them. This is not the only medical billing dept I am going thr this with. They are all the same. It is so sad what it comes down to. No one you can trust even in the medical billing dept for your money back once it is taken.

This staff is top notch! They are so friendly and accommodating…read more Dr. Kim is so knowledgeable.

You can always rely on Dr. Karetnick to reply ASAP, call in prescriptions immediately, & listen to…read morehis patient with real care & concern. Rose Gervasi, Rockland County, NY

2.:30 in the morning and every day I wish I hadn't chosen Dr. Karetnick…read more I have restless leg syndrome but he never acknowledged my condition. Sleep clinics and cutting my lipitor without consulting my cardiologist was his solution Don't go near this guy

I have only had very bad experiences dealing with the office staff. The actual office manager is…read moreextremely rude, curt and terse. She and Dr. Ingrassia need to search out a customer service specialist. That's what still being provided by them... A service. No follow up and very un thorough. I'm sure when it's time to collect money THEN they are thorough. When there are great medical practitioners everywhere in Rockland don't waste your time here.

Dr Ingrassia needs all new staffing in his office. They are rude, obnoxious and complete robots who…read moredo the bare minimum for a paycheck. You're services were never used because of their poor customer service so FYI you're losing money from them. Staff referred to worked the late morning shift on 8/27

don't recommend at all in regards to this place being website known for acquiring a medical…read moremarijuana license. I had gone through a thorough web New York State certified questionnaire and even dr. zev cohen wrote me to make a more soon appointment. I was most definitely allowed the license for a natural cause with my health and had wasted two hours with a doctor that had to check the laws on his iPhone for another half hour, still unsure. unprofessional and also said PTSD can change whenever. absolutely grotesque and not a place to return. they don't know what is legal and still need a few hundred in advance when I'm someone in need and against lab created medicines.

I agree with Tom. I moved an hour away but still come here because of Dr. Cohen. Zev Cohen knows…read morehis stuff and is very caring toward his patients. My daughter was injured when she was little, and he tended to her right away. He is my primary physician.

A great staff of doctors and technicians. I love the all in one location aspect. A bit disappointed…read morein the staff turnover and lack of replacement at the w nyack location. They do have options at other locations but sometimes I don't feel like going to them.

This health facility has improved since it opened years ago…read more Growing pains were evident for years, poor customer services. Doctors were coming and going. Desk personnel were on the phone or not greeting patients. Phlebotomists were not good drawing blood. I hope this health care setting will improve soon.

The providers are knowledgeable and caring! The medical assistant are polite and friendly.read more

Covid diagnosis - called early this morning to see what to do since my exposure and respiratory…read moresymptoms.... Was advised to use expired Covid test on hand anyway, and tested positive. I received a callback within minutes from very patient & kind Doctor Kim with advice and a lot of instructions due to my medical chart on hand. This is a great practice and I don't understand why some people think otherwise! Most of my friends have no issue! Thank you

Sun River Health Inwood is a nightmare. You can never reach your therapist unless you spend 1 hour…read moreon the phone and you give the same message to three different operators who have no idea whether your therapist is in their clinic or not!

Horrible service! They're always canceling all my appointments the day of and they always play…read moregames. Tasha Scott IS THE WORST!!!! The 2 at the front desk are very rude and disrespectful! They would call me all kinds of names because I don't speak Spanish and they'd laughed at me one time for coming to them only to find out that they canceled my appointment and I went there for nothing!

Kerry Donavan is great. However, the phone secretaries are extremely rude and not helpful. They…read moreraise their voices, interrupt you, transfer you and are not very caring or concerned about your needs.

I have been using Clarkstown Pediatrics since my son was born 12 years ago. I love Dr. Donovan and…read morehave not one single complaint about her whatsoever. HOWEVER, I have had a handful of semi rude interactions by phone with the receptionists in recent months. I am very polite and professional so I am sure it was not me. Today was by far the worst, September 8, 2023. The clerk's name is MARIA. She was incredibly rude and raised her voice/tone at me for asking her to set my expectations on what to expect next. When I asked the reason her tone was raised she said, "because you don't understand me." For context, I have been waiting 9 days for my child's asthma inhaler refill to be ordered and all she kept telling me is that's not her job and that it was already done! She offered no actual resolution. Blamed my insurance company etc. And I still don't have the medication. Then she abruptly transferred me to the referral dept. voicemail box stating I can just leave them a message...and no one ever returned my call. Thoroughly disgusted by how I was handled. I have never left a poor review until today. Considering leaving this practice.