I called to make an appointment for a massage and was told that they are not taking appointments…read morefor massages.

I am typically not one to write reviews but am incredibly disappointed with my recent experience at…read moreAwaken Med Spa. I am new to the Amarillo area (from Washington) and was looking to find a local Med Spa, mainly for Botox. After doing some research online, I discovered that Awaken Med Spa was close by and had good consumer reviews overall, so I went ahead and booked an appointment. On the day of my appointment I checked in and was brought to a waiting room. Briefly after, I was greeted and led back to a treatment room by Kati, an NP, who is also the owner of the spa. We discussed the treatment plan for Botox injections in the common areas, (forehead, crow's feet and between the brow). Everything seemed to be going fine until she began working on my crow's feet area and nearly injected into my upper cheek. I have had Botox injections a handful of times and I had never had an esthetician make that low of an injection for crow's feet. This was also my first experience of having the esthetician jump right into doing injections without marking the desired injection locations prior. Despite feeling uneasy about it, I trusted that she knew what she was doing with her 12 years of experience, per the Awaken Med Spa webpage. After just 2 days I began to notice dimple-like impressions (as if someone were pinching my cheeks) underneath my eyes in the areas that were injected near my cheeks, if not into my actual cheek muscle. These areas had also begun to pull on the skin under my eyes to cause prominent horizontal skin folds. I called to make a follow up appointment and initially I was told that I need to wait a total of 10-14 days. I called back voicing my concerns and was able to set an appointment for that coming Monday. I felt reassured that I would soon be able to address my legitimate concerns/dissatisfaction, for which I was hopeful there would be a resolution. Monday came and I arrived for my follow up. Once in the treatment room, I showed Kati the depressions under my eyes. At first, she responded as though she had no idea what I was talking about. She even commented "I wish my Botox would look like yours." I expressed my (justified) insecurity and dissatisfaction with the way that the Botox had made my under eyes look and her 'solution' was to just let it wear off in three months. No empathy. No ownership of her miscalculated injections. No additional treatment offered. No discount. No refund. Nothing. I was not happy with that 'solution', so she agreed to put 0.5 units on each side of the dimples which made no difference. I understand that even people who are experts at what they do can sometimes make mistakes. However, I am very displeased with the lack of effort to rectify my warranted concerns. I feel incredibly insecure with the way that I look right as of result of these shoddy Botox injections, especially when I smile. If I could leave zero stars I would. I will not be back.

The worst service ever! totally incompetent people and business. on one occasion the nurse laughed…read moreout load after asking me if I could be pregnant realizing that I'm told old to be pregnant. After driving a half hour each way on another occasion, they couldn't find my chart, and didn't have anyone to administer the product. A made another appt 10 days later and confirmed over the phone the following: the price, if they had the product and person to administer and asked if they could find my chart. I wouldn't drive out a second time without confirming every detail over the phone. Well.....I arrived and they told me they didn't have the product. What an exceptionally terrible business.

I am highly disappointed in the spa. I had a Botox product injected. The results were not good. I…read morepaid over 400$. When I returned, they just wanted to add more product and have me pay. Please do not use them.