I came in with my family to meet with some friends. Panera is a convenient place to get together if needed. The inside has a a lot of room and variety of seats. This brand is alright. It's clean enough, kinda loud, the staff are fine. I ordered a blueberry muffin, which was pretty 'meh.' Not great, not the worst, but I wouldn't order it again. read more

Panera Bread - Salad Near Me - Winston-salem, North Carolina

Since we moved here three years ago this place is on a downward spiral. We usually meet up with friends on Saturday mornings for coffee but will be looking for a new meet up location soon. They have chosen to rely on the customer to order through the terminals, no big deal except when reach the end and can't put in a number because the electronic pucks don't work. Maybe someone will come to the front in time. This past Saturday some of the friends complained about how dirty it was and the kicker.....they had NO eggs....! Time to move on. read more

I haven't eaten at Panera in awhile and was shocked by the changes. First there's no humans to talk to. They are all sequestered in the kitchen and try very hard to not interact with you. The dining room was filthy, the floors were sticky and they were out of many baked goods. There was no way to get your drink cup for the rotation drinks. After wandering back and forth the General Manager happened by and I got his attention and got two cups. I have no idea how anyone else gets a drink here. Over all a poor customer experience all in the name of reducing waste overhead by not having humans to talk too. I hope this trend of removing human interaction from the service industry will reverse. read more

Ordered a chicken frontega sandwich through take out and they forgot to put chicken. Called the store and told them what happened and their reply was "I believe it". They didn't apologize or offer to make it right. They are offering a refund in 5-7 days. Really frustrating customer service. I would expect restaurants when they miss the mark to go above and beyond to make it right. I won't be going back to this Panera. read more

3/7/26 1:53pm Ordered a whole chicken bacon rancher on sourdough sandwich, the side of chips, and a cinnamon roll for breakfast tomorrow. COST $17.21 Got home, unpacked a HALF a sandwich (the cinnamon roll was bigger than the sandwich and it weighed more). I cannot believe this half (cut) sandwich received is supposed to be the whole sandwich as ordered. IF it is, I will blame SHRINKflation as the reason I will NEVER spend another dime in a Panera again. If not the shrinkflation, I blame the kitchen for inability to complete a simple order. read more

Deterring rapidly in food quality and service. You have to key in your own order, pick it up when ready and bus your dishes and have the audacity to ASK for a tip. Service size are declining and I think the prices are up. No more Panerai for me until I hear differently/ read more

This particular Panera is absolutely the worst we have ever experienced. The most glaring of the many problems with this restaurant is the consistently horrible service. literally every time we get something from the drive through there's something wrong or missing with our order. Even down to simple things like slicing the bagels. They are either not sliced or sliced and toasted despite clear directions they only be sliced. Wrong items or missing items are a constant aggravation. The employees are usually standing around on their phones or too busy socializing and not paying attention to their customer's orders. The dining room is always in need of attention as the tables and chairs are dirty. read more

My husband attempted to use his rewards this morning for his purchase and was informed that he needed to add an item, so he did. The rewards still failed to be redeemed and the cashier called for the manager who was of no assistance in taking care of the customer. Instead, he just canceled his order and walked out the door. Poor customer service all the way around. read more

my favorite coffee stop every day.....never too crowded.....super clean....great service.....Shawanda is always helpful....Josh is the best.....the whole staff work hard read more

I wanted a Greek salad so I ordered online and usually I would order one during the weekday, but I decided to go on a Sunday. I ordered on the way and usually it takes a while because people are in line, but today they had us cleared out and I never had my food within 5 minutes before and that was on a weekend. The one person at the drive through window was super kind and gave my dog a little whip cream which made his day. Definitely wanted to say thank you for making it a good day. read more

The service at this location has become drastically worse. There were 5 people in the food service area today. Customers were waiting a very long time for their orders. We ordered 2 sandwiches and 2 salads. Waited over 20 minutes for 3/4 of our order. They marked our order as ready without the last sandwich. Had to wait over 20 minutes for the last sandwich. They were all running around and into each other like they had no clue what to do next. They were opening up sandwiches trying to figure out what they were, asking customers repeatedly what they had ordered or were waiting on, and even asked a customer waiting on a to-go order to open a sandwich on the counter on see if that was hers. One employee had hair extensions that extended past her buttocks and were flying around everywhere in the food prep area. I will not be back read more

THE WORSE FOOD!!!! SERVICE RUDE, SHORT CHANGED Bagettes/sandwiches absolutely the WORSE!! Spend your hard earned money somewhere else. Sandwich chicken &pepperoni w/cheese had NO CHICKEN and barely pepperoni no cheese. The thick chewy tough dry bread could lose a tooth pulling it. Female young girl rude, short changed me on bill change, had attitude when I asked for refund, bad service and her nasty attitude. NEVER GO THERE AGAIN!!!!!!! THE WORSE FOOD.!!! WAY TOO EXPENSIVE. NOT WORTH IT. read more

After more than a year of construction and government/virus delays this store is finally open. This business was built from the ground up. Brand new and I must say it is a very nice building they do not seem to be very busy yet but I do believe the customers are coming around to them being open. The food is the same as the other Paneras in this area both in taste and pricing. The employees seem to be well trained and friendly. I will return and eat here again. read more

This place has terrible service and always missing food in our order! Third time is definitely not a charm with this restaurant when you're always missing something in your order!!! do not eat here! Terrible place to eat!! I would like to give it 0 stars but it would not let me. Save your money for some place else. read more

Very bad customer service, we have waiting more than 30 minutes, I have to ask for my food,and the lady and the boy has very bad attitude, , you should hire a friendly workers with good attitude read more

I very much like Panera and their food. Have not had any major issues with this location when ordering online and picking up curbside (other than them forgetting chips or something small, nothing that I feel is important enough to complain about). Today, I used their delivery service. I ordered online through Panera's website. Apparently, this location uses Door Dash to fulfill their online orders, even if the order is placed with Panera directly. Despite the *numerous* e-mails I have received regarding their $1 delivery, they also charge a "convenience fee". I believe this is based on the amount of food your order (and I ordered a lot, so it was $10 for my order). All of the delivery services charge these extra fees, which I find highly irritating, but even more so when you send me so many e-mails telling me your delivery is only $1. I'm really not sure how all of these delivery services haven't been sued for unfair and deceptive trade practices and false advertising over these fees. At any rate, I digress. Door dash delivers an order with two containers of soup and someone else's name on it. I can tell immediately that this is not my order (as I said, I ordered a lot of food), so I tried to wave down the Door Dash driver, who watched me waving and proceeded to drive off. I called Panera to inform them of the issue. They tell me that the driver must have picked up the wrong food, and that they are working on putting my order together, but that I will need to call Door Dash to make sure someone comes to pick it up. I raise the fact that I did not place my order with Door Dash, I placed the order with Panera, and the manager with whom I was speaking informed me that I would have to call Door Dash if I wanted the food delivered. So I called Door Dash. It took over 30 minutes on the phone with them to arrange to have the food delivered, which was delivered over an hour after the original delivery time. I would also note that, on top of the $10 "convenience fee" (which I still maintain is a delivery fee and is false advertising on Panera's part), THEY CHARGE MORE FOR THE SAME FOOD IF YOU HAVE IT DELIVERED. For example, the Chipotle Chicken Avocado Melt sandwich is $9.99 for a whole sandwich if you pick it up, but it is $11.79 if you have it delivered. Almost $2 more for the same food, on top of the "convenience fee" they charge in addition to the $1 delivery fee. And notwithstanding all the additional costs associated with having the food delivered, I HAD TO CALL DOOR DASH TO GET MY FOOD DELIVERED. Oh, and on top of that, they gave me a pumpkin cookie instead of a pumpkin muffin. Those two items are not the same. If you made it to the end of this review, thank you for listening to my rant. Needless to say, I will not be ordering delivery from Panera ever again, and I would not recommend anyone else do so either. read more

Spent $37 on 3 items that I waited 20 minutes for to be utterly disappointed. Showing advertised pictures of menu versus what was received. Box for pizza even says crispy, hahaha it was the complete opposite of that. Didn't even bother to mark what sandwich it was on the wrapper that Panera made easy for them to do so one knows which is which. Sad.....now I see why there is no survey on the receipt. read more

Panera Bread - Salad Near Me - Winston-salem, North Carolina

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I just finished the very best chicken noodle soup I've ever had, including homemade. I chose drive thru and was answered and served promptly and politely. They showed a very high inspection rating and everything looked clean an uncluttered. My soup was still hot after my 30 minute transit home. Great overall experience! Reynolda Road location thank you! read more

No real GF options for someone with Celiac like me and I'm so bored with salad! Back before I knew I had this issue I did used to love going there! read more

Some southwest salad was absolutely HORRIBLE!! The salad was old & wilted & tasted as if it had not been washed. The greens were very bitter There were items missing from the salad. That place is a SURE MISS!(Thumbs down) DEFINITELY NOT COMING BACK!! read more

My family just tried to dine-in there and had the absolute worst experience ever. We used to own a restaurant and would never have treated anyone the way we were treated. We used the kiosk and placed our order for dine in at 7:38. We got our drinks and sat down. At 7:50 two employees came to us and said "is it ok if we make your order to go? We close at 8." We said no we specifically came to sit down and eat as a family. We thought you closed at 9. They walked away and went to other paying customers and did the same thing. I then watched an employee vacuum around the dining room and under a customers feet? Our food was not ready until 7:55 but when I went to pick it up it wasn't ready. They were still making the last sandwich. When it was finally ready it was bagged to go. I went to the table and we unbagged it and sat down to eat. After two bites we had 4 female employees walk over and tell us we had to pack up and leave. They closed at 8 and we can't be in the store. That we needed to leave now. At that point my husband started filming. We asked why the kiosk allowed the order for dine in if we can't dine in. That it should block dine in at 7:30. While talking to them and trying to understand one employee standing by me called the police? Stating we were hostile and they needed police assistance? While another employee started counting to 10 she said to keep her temper? After a short banter the female manager stated we could stay (after I asked for a refund). but in future we wouldn't be allowed to. Doors lock at 8 and everyone had to be out of store." Needless to say we all lost our appetite and just packed up and left. When we got outside an employee ran to the door, locked it and flipped us off. All the other employees were laughing and clapping while dancing around. Absolutely the worst service/experience ever. We understand closing time and people wanting to go home, but we also understand what it takes to close a restaurant and how to treat paying customers. We could have eaten our meal and been out in about 15 minutes but that was not good enough for their management. I would not recommend this location at all. They are happy to take your $ then throw you out. read more

This is one great place to eat! Unfortunately, you don't get away cheap. Chipotle Chicken Avocado Melt Sandwich

Terrible! They never have bread bowls. They never have half of what they say they have. You have to purchase cream cheese. It doesn't come with a bagel.?!?!? read more

Piece of metal in the last bite of bread I had here. When I showed the General Manager, he said ok I got it. I said what does that mean. He said it means ok I see it. There's nothing I can do about it right now. I'm sure it was a fluke, but I thought there would have been a more concerned reaction. No are you ok, how can I make it right, nothing. Just pretty much don't bother me with that. I don't have time for it or you. read more

Panera Bread - Metal in my last bite of bread. - Salad Near Me - Winston-salem, North Carolina

What do you eat soup with? Most of us eat soup with a spoon, which is why I was curious why the crack staff at Panera was serving everyone's soup without spoons. I'll bet your wondering too. Well, as it so happens, none of the highly skilled employees wanted to take time to get silverware from the dishwasher, and so their solution to the dilemma was to serve soup without spoons and salads without forks. I wish I were kidding. read more

The food here is good when they have it. They are often out of normal menue items, and very slow. This morning I sat in the drive thru for 25 min to order and get a bagle. When I pulled up to the order speaker, I wAS TOLD THERE WAS A 10 MINUTE WAIT, THERE WAS ONLY TWO CARS IN FRONT OF ME THAT HAD ALREADY ORDERED. The girl that took my order and served me at the window was very nice, but 25 min in a drive thru is not acceptable. In my opinion the management at this store needs to be replaced. read more

I really like Panera and was so glad when this one opened near me. BUT they are always out of basic menu options - bread for sandwiches, warm bowls, and almost all bakery items. Literally every time I try to make an order, they don't have up to half of their menu items in stock. I don't see how they can stay in business this way, because people will eventually give up trying to eat there. read more

Just left this location after having the most bizarre, combative and rude encounter with staff members, including a manager. Hands down, worst experience at a restaurant ever. I mean I know it's hard to find staff right now but you have got to be kidding me. We were so happy we finally got a Panera Bread in our neighborhood but there is absolutely no way I would recommend this location. And we will definitely not be using them for our regular catered lunches at our business either. If you are the owner, please reach out and I can share details. read more

Disappointing. I realize they have not been open long but they were out of several items. There are signs in every window advertising a broccoli bowl but it was unavailable. So i asked for a sandwich but they didn't have the avocado or tomatoes. Finally ordered the fuji Apple salad. For $11 next time im going to Wendys. At least their salad has actual apples not dried apple slices. Yuck read more

A lovely staff and a great building. The food is what you'd expect from a Panera. However, I do wish they'd cut their french bread and not just tear it apart. I know it's only a side item but come on. It took awhile for this to be built with the COVID delay; but as I pass it everyday I stop frequently now. I joined them on opening day and have eaten-in and received delivery approximately 15 times. In the last 4 days I have visited 3 times and they have been out of stock on a lot of items. I'm told this is due to a menu change however still inconvenient when you order and then an employee comes to find you only to let you know that they cannot prepare your food. I'll be stopping by tomorrow to see if the rating will go up and see if this elusive food delivery actually happens. Great team and great managers and that's why I'm going back! read more

Really disappointing customer service. Food was mediocre. 1/2 of the food items were out.

Unfortunalty I had to bring down my rating for this location. Three times now my order has been wrong and the person on the other end of the speaker can't communicate properly. They have become slow with their service and the way the employee's dress is very sloppy. I'm not sure I will come back. read more

It's 6:44 pm- They close at 9pm and are sold out of All Soup and All Sandwiches, have zero bread. What is the point of having a soup and sandwich shop if you don't have soup and sandwiches available for the entire time you're open. Ridiculous and a waste of gas and time to get there. read more

I ordered online to pick up a curbside order at 1:05pm, I arrived at 1:09pm and checked in. It is now 1:30 and no one has shown up with my food. The car next to me got my attention and asked if I was waiting for curbside and I said yes. She told be she has been waiting an hour and just got off the phone with them and they said come to the drive tru because it's raining. How very UNPROFESSIONAL, you could have you informed customers not leave us waiting. read more

Bad decision to build this Panera on that side of Reynolda Road. That is the side with traffic going north west. The morning traffic is the other lane, the lane going into downtown Winston Salem. You have to cross a busy road to get into this dump. read more

I've been to several Paneras over the years and have always enjoyed the experience - except for this one. Very disappointing. My wife were there on a Sunday morning but we've been there a few times before always hoping that things would improve. They have not. At our latest venture, they only had one coffee (Hazelnut) out. When we asked whether there were any other options, one associate agreed to get a dark roast. A few minutes later one of the other associates (could have been a manager) came out and said that they only had hazelnut. When we were looking to order, the menus on the wall still showed their dinner menu and the associates didn't know how to change over to the breakfast menu. Associates are generally nice but you can tell they've not been trained very well. When our food was waiting, no one called out to tell us and if we hadn't seen the kitchen window, we would never have known our meals were ready. We won't be going back there again until someone I trust tells us that they have made substantial improvements. read more

TERRIBLE SERVICE! I ordered a drink online for rapid pick up. After waiting for 10 min, I was told I should do self serve. But at least they should give me a cup??? read more

My husband and I ate lunch here yesterday and the employees there are phenomenal. Great service and food, very clean and well ran! A particular employee made our visit exceptionally great! read more

Tried to order creamy chicken wild rice soup..Oh, we don't have that. Ok.. I'll take a Mediterranean Bowl. Oh.. We dont have that..Ok..Can I get a side of cucumber tomato salad? We dont have that. I left. 2 days later, went back in the morning for 2 bagels, 1 with cream cheese, one with butter. Cost over $5.00.. Opened the bag.. First, these are NOT REAL BAGELS.. They are Walmart style bagels: round bread, spongy, light as a feather.. Crap. I paid $1.30 extra for cream cheese..I got a TINY portion of cream cheese, LITERALLY the portion was the size of a 50 cent piece..like, what the hell?? The butter for the other bagel was those portion packs, 2 TINY pats.. The cream cheese I was given covered a 2 inch by 2 inch area on my sponge bagel.. i took 1 bite.. That was it for the cream cheese. I rolled down my car window and threw the other 99% of the bagel out the window for the birds, and my friend did the same. We drove next door to Harris Teeter, and for .75 cents I got a REAL BAGEL from their bakery, and for a dollar my friend got a huge fresh pastry. While we were there, we also picked up some nice cream of chicken wild rice soup, for less than half the price of Paneras soup. So the verdict is: Skip Pathetic Panera and go next door to Harris Teeter and get MUCH better food for less than half the price. read more