Normally my visits here are good. However, the last two visits have left a sour impression. We received the wrong sandwiches or items missing. It's a bummer because we wouldn't know until later and it wasn't worth the hassle to go back. Service has also been lackluster as well. It might be a little while before we head back to this location. read more

They messed up my food 45 times already already already, and it smells like crap inside, and they dont clean up their restrooms either. This is their restrooms in the photo I will show read more

The food is great though the soup could be hotter. I get the veggie sandwich and seem like the res sweet peppers aren't there anymore at least not on my sandwich. Love the restaurant though. read more

This place is very disappointing for ordering in the to go line! Every time I go, they give me an order that is made very messy and if I would have checked before I left I would have taken it back to them! I got a smashed sandwich, a piece of bread that was thrown in the bag Never Again read more

Panera Bread - One of your new sandwiches and a burnt piece of bread thrown in the bad - Salad Near Me - Wilson, North Carolina

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I got VERY sick after getting food from here. I got tomato soup, chicken & wild rice soup, bacon mac, and the croque monsieur sandwich. Not sure what caused it, but I probably won't be eating at any Panera again. read more

Panera falls between fast food and sit down service -- which is exactly what we needed during a long road trip. The food is priced well and tastes delicious. The menu is plentiful in filling and healthy options., yet ample in nifty and sweet tooth pleasing opportunities. There are two seating areas inside plies outdoor seating. The staff is courteous (though not really friendly or informative). The bathrooms are (barely) wheelchair accessible and close to (but not quite) clean (but not dirty either). No complaints. All good. Recommend. About five minutes off the interstate. read more

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I used to frequent this Panera but no more. Rude employee, long wait, and $12.58 for an awful sandwich, which used to be my favorite. I was wondering why it only tasted of bread until I opened it up. A total waste of my hard earned money!!! read more

Panera Bread - WHAT HAS HAPPENED TO THIS PLACE??? - Salad Near Me - Wilson, North Carolina

Today was my first visit to Panera. Oh my goodness... the cult following is with good reason. LOL The service was great. The food was fresh and tasted wonderful. This particular Panera was nice and clean. There was lots of light and smiles all around. I ordered the vegetable soup and Fuiji Apple Salad. First of all, the portions are HUGE. Honestly, I crushed that food. I didn't expect to like it as much as I did. Figured all the raves were a bunch a hype, but that isn't the case. Even the teas were good. Panera certainly hasn't seen the last of me. This is such a great addition to my new healthy eating regimen. read more

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I have eaten at this Panera Bread numerous times including in the restaurant and take out. This restaurant does a great job of keeping everything clean. I have never been here with it dirty or even untidy. The food is always fresh and the service is good. Today I ordered take out before I left work and the food was waiting on me when I arrived about 10 minutes later. read more

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Prompt, friendly service, good food with natural ingredients & the manager sampled me an awesome new Thai chicken soup. This will be a regular stop on my "commute" to DC! read more

While the walk-in service is fine and the food is good, the pick-up service is terrible. I don't know if it stems from a lack of attention to detail! This is not based upon a single incident, but rather 3 occurrences. I've paid for product and it wasn't delivered! Once I can understand, twice is a coincidence, the third time ...... you're done! I will not be returning! read more

After a very long and hard shift in the ER, a fellow nurse and I went for dinner. What a great dinner we had! I ordered the choice of 2. It came with a healthy sized bowl of butternut squash soup and the ancient grain arugala salad. Absolutely delish! Just what the doctor ordered. The exterior was clean as was the interior. Staff was pleasant and helpful and the food...so good. It was not busy (7:30 ish) so we did not wait long. The butternut squash soup was a tad too sweet for me, personal preference but delicious anyways. The salad with the ancient grains...who would have thought?! Well worth the visit! read more

Panera Bread - Ancient grain arugala salad with chicken, grapes, delivered apple and cabbage slaw. Butternut squash soup - Salad Near Me - Wilson, North Carolina

We are in Wilson today and having lunch at Panera Bread. The ham sandwich and cheddar broccoli soup are delicious. We ordered the two half portions which makes for a filling meal. I definitely recommend to everyone. Lots of items on the menu to choose from. Update.,,the potato soup had an artificial taste today. First time being a little disappointed at Panera Bread. Update...another disappointing day at Panera. The problem was with the service. Neither of the two choices my wife made were made as ordered. My cup of soup was less than a cup. The food is still delicious. read more

Panera Bread - Salad Near Me - Wilson, North Carolina

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Yes, they were quick, the food delicious, the bread fresh. We ordered an in-store pick-up of the creamy chicken and wild rice BOWLS. the soup was warm and the CUPS were only half-full, they weren't even enough to really wet the bread. If they are going to sell a cup of soup, say so (and then price accordingly. Don't advertise and charge for a bowl and then deliver less than 8 oz. I was really disappointed and still quite hungry because dry bread is not that appetizing! read more

Very Clean, tables bussed & wiped down, coffee and tea bar super clean and wiped down and line moves fast. soup sandwich came out in less than 10 minutes. Not crowded lot of fresh foods and healthy options. Take advantage of monthly 8.99 unlimited drinks read more

Panera is always the best stop on a road trip, and this one is conveniently 10 minutes off of I-95. I accidentally gave a worker named Austin the runaround when I asked if they had a dairy free menu, but he was very accommodating and helpful. The workers here are great. 10/10 would come back here if I'm ever in town again! read more

Panera Bread - Salad Near Me - Wilson, North Carolina

The dirtiest nasty filthy Panera I've ever encountered. Floors were sticky and food crumbs everywhere. Front door had not been cleaned in days. I spoke with worker about it and she said "I just work here". The male manager had on a dirty blue shirt and it was wrinkled. Where are their standards? OMG! Sanitation need to do a surprise inspection. I think I will give them a call read more

Panera Bread restaurants usually keep the same level of food quality and service across the country, but some locations stand out. This one definitely belongs to the nicer and cleanest locations. First think I noticed was a very polite and kind counter service. Food is fresh and served promptly even on a busy day. Tables are cleaned frequently. Highly recommended. read more

Panera Bread - Salad Near Me - Wilson, North Carolina

I eat here all the time. Great food and great service. I especially like Robbert (the cashier). Very friendly. Very knowledgeable. And, very attentive to detail. He's the main reason I keep coming back. With Panera, the service is really what shines. The staff are very helpful and always have a great attitude. read more

Big Shout out to Panera and their staff. We called in a large order for 20 (about 3 hours before arriving) and they had everything ready to go when we arrived. The order was perfect and everyone was so helpful! read more

disappointed we weren't greeted or acknowledged. I requested two toasted sliced cinnamon crunch bagels. well my bagels were warmed up but not toasted. the staff was not very friendly read more

The soup is delicious, but I'm sorry, the half grilled cheese sandwich with one thin slice of cheese and a cup of tomato soup is NOT worth $8.52. read more

Panera Bread - Salad Near Me - Wilson, North Carolina

Im not a big fan of panera. But they are consistent. The bagels, the pasta and the tea is decent. The service is always pleasant. Very nice staff read more

EVERY. SINGLE .TIME I come to this Panera, they are out of something. I mean, I've never been to a place with bread in the name, that never ever ever had bread. This is a disgrace to the Panera chain line and they don't even deserve to be open. I have gone twice this week, and many times in the past, and every single time they are out of anything I want. read more

Happy to have found a Panera not too far from I-95. Stopped here for lunch on the Saturday after Thanksgiving. The man who took our order was very friendly! He also helped carry our order to our table once it was ready. I always appreciate above/beyond service. Someone else came out and cleared our table for us (manager maybe?). Alas, they left off 2 of the side orders for our 4 meals. Easily fixed but shows that maybe the quality control needs some improvement. The eating area and restrooms were clean. We'll certainly return the next time we are in the area! read more

I've never had bad service here. I've had it delivered, ordered at drive thru, iPad and from a person. Each have their pros and cons. The selections tend to get less by the end of the day, but it's always prepared when ordered. The beater dishes are going to include bread/flour products and Greens. read more

I am a frequent visitor of Panera Bread. Every time I visit, the customer service is always great, the men's restroom is clean, and my order is prepared properly. The WiFi connection is amazing. Personally, the atmosphere is just right. read more

Terrible customer service at the drive-thru this evening! I think servers/cashiers don't realize-people don't have to eat out!!!! Soup watery! Cashier sarcastic and the young lady taking orders was unknowledgeable!!!! read more

Horrible,horrible don't bother. They have messed up my delivery orders twice now and I did not get everything I ordered. You call and they are clueless! So disappointed. read more

Horrible customer service from lady with the blue eyeliner. She needs some manners. Please put more polite people to handle customers. Ive had serval altercations with her in which she is very rude for no reason or over simple misunderstandings. She makes me not even want to come to this location! read more

Best Panera store I've ever (and I've visited dozens). The staff was friendly and accommodating. The food was fresh and delicious. The gadgets are new (touch screens for ordering of you wish and amb order board that shows progress by first name. The only flaw was not listing the "brewed at" time on the coffee but it was plenty fresh (I'm a coffee snob) read more

I've had subpar experiences at this location and complained before! Panera is usually responsive but changes aren't coming to this location obviously! My sandwich was poorly made with hunks instead of sliced chicken, the basic was nonexistent, my soup lukewarm! I'll stick to the Panera shops in other states! NC can't get it right, at least not the Wilson NC location! read more

Panera Bread - Salad Near Me - Wilson, North Carolina

The best place for lunch, awesome vibe it's clean & a friendly staff.If your looking for something refreshing stop by this place. The orange scones are divine and broccoli cheese soup is awesome. read more

Their sandwiches are sooo good and the service was awesome. Very nice staff. Thank you for a great experience

I absolutely love Panera Bread! The service is very great, everyone who works there is very polite and accommodating. But the thing that keep bringing me back, is the food! There is a great selection and I must say I've tried a little of everything they have to offer. The inside of Panera is also very warm and welcoming and it's a suitable place to get homework and other work related things done at, while eating your favorite meal! read more

As this is a new restaurant for the Wilson area we were excited to try it, unfortunately being very familiar with the chain in other locations which we have lived our expectations were apparently too high. Probably the biggest complaint is like many places in Wilson is poor customer service. When you walk up to a bank of cash registers with young women just standing there looking off in space one would expect to be welcomed and asked if you could be helped - nope. So you have to basically pick one of the registers and hopefully the young lady is not more interested in talking to her friend next to her at the other register or not chewing gum. The food is typical Panera Beard, no pros or cons to that and they do seem to have a reasonable wait time, so something must be right. They also need to have a person who works the bakery as their sole responsibility because the cashiers really don't know what they are looking for in the bakery case so that prolongs the poor customer service experience that much more. I am not really sure why restaurant and retail establishments' management lack the ability to teach customer service but they truly do not understand the concept. It is not about teaching younger people to fake sappy Southern charm but rather be polite and efficient, it is amazing how a person's perception of a place can be affected by a pleasant smile and a Good Afternoon may I help you? read more

Great food! Kind staff, and a great place to stop on the road. We will be back! I am happy how clean it is inside as well, and all the food options. read more

Panera Bread is nice mostly everywhere. Panera donates overstock breads to the local food bank, which is good. There was a time in Wilson when no morning bagels could be found, well "low-and-behold" (wth does that mean anyway?) Wilson has at least 3-4 bagel locations now- awesome! Panera has friendly service but ordering may take extra patience if you're looking for attention. It does get busy at usual times so Panera recently installed order kiosks which is okay but i hope they don't eventually replace the working staff as corporate chains that can afford the tech probably will. read more

I like eating here but I'm tired of them always getting my order wrong! The last three times I have done a mobile order they have forgot my pecans, avocado, or cucumbers that I add to my salad! So frustrating! read more

Decent food -- same as any Panera -- but the service is truly excellent. Friendly, patient, healthy staff.