Stopped in here earlier than open one day, but the manager was cool, the door was open and all I needed was a pastry which was already made, so they gave it to me early. Reminder: They open later on weekends! read more

Panera Bread - Counter - Salad Near Me - Westwood, Massachusetts

I love the baked goods at Panera...they are really well done and the price point is very affordable. This week, their website is running a 20% off gift cards, just in time for Father's Day, so you can get a physical gift card or an e-card and save some money. I stopped at this Panera to get me some chocolate croissant and it was delicious....gooey chocolate filling and a nice flaky dough...Just melts in your mouth. Like usual, I ordered the croissant using my Panera mobile app and the croissant was ready when promised. Easy !!! read more

Panera Bread - Salad Near Me - Westwood, Massachusetts

It seemed pretty convenient at the time. We just had a baby and weren't able to cook so we ordered the "premium family meal" Which was basically just paying $40 for bread. The salad and soup was fine but the sandwiches were pathetic and insulting. I ended up trying to find something else in the fridge to add on it for some kind of protein. Definitely not ordering from there again. Hopefully the other Panera breads aren't this bad but I mean they're REALLY skimping out. Definitely feel ripped off. Check out the picture. This is the "smokehouse bbq chicken sandwich" I would call it more of a flavored bread than a sandwich. And yes, all 4 sandwich half's were this bad if not worse. read more

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Stopped in for a quick to-go brunch on our way south for a Patriots game! Clean bathroom & restaurant, very quiet at 10:45 on a Sunday. Ordered at the kiosk and received our food ~10 mins later. Food was tasty and warm. :) Standard, quality Panera that helped boost my day. I can't complain! read more

Location itself is just fine. One star for what seems to be a chain wide downsizing of portions. A whole salad portion is now evidently smaller than a side dinner salad and more expensive than at higher end Boston restaurants. $16 for a few strawberries and lettuce. Come on! read more

Ordered a smoothie for curbside pickup here. I called to make sure they were bringing it out as there was a notification that it was ready. The manager I spoke with told me it was busy and if I didn't select curbside and just wrote it in the notes that she suggests I come in. I tried to explain that curbside wasn't an option but I know this location does curbside and she cut me off rudely and said ok thank you and hung up. At that point I decided to go in to avoid any confusion. It hadn't been 3 mins from when I got the notification that my smoothie was ready and when I went to pick it up it was already melting and not even filled to the top. I was irritated and was ready to return this. First of all it did not look as advertised (brightly orange in the picture) and I questioned if there was even mango in this. It also was not properly blended because there was stuff floating around in the cup. When I went up to the cashier and expressed my frustration with the drink and told her I'd like to be refunded she also asked if I'd like a replacement in addition. I reluctantly accepted, but when brought to her manager, her manager offered for them to remake my drink. I told her I would like to be refunded for the drink and at that point she told one of the members of the staff not to remake the drink and to just refund me. Typically when establishments mess up on orders, it's nothing to remake an order AND refund the customer for their inconvenience so that really threw me off. It's not like the drink even tasted good and the fact that they called it a mango smoothie should be false advertisement because it's basically yogurt and milk. But I will never give my money to Panera bread again after this. read more

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It's a PB located in the Wegman's mall. Convenient, with the standard fare available from baked goods to salads. They tend to have a skeleton crew since there's have the kiosks to order from, which can make it more convenient if there's a queue. If you sit down sometimes they don't give you a buzzer to tell you when you're food is ready so you have to listen for your name. It's not particularly different from any of the other PB around. read more

I was in Panera yesterday and was treated extremely rudely by a manager. I was simply throwing away some trash before I ate my meal with some friends when the manager inappropriately called me out for attempting to steal a drink from the store (which I was not). I was very disappointed in this behavior as I used to enjoy Panera. I am sad to say that I will no longer be bringing them my business. read more

Great restaurant had a great time and wonderful workers there! I would recommend anyone to go there!!!

I visited this place in the morning and there was hardly any customers. Perhaps I was there too early. I ordered my breakfast and it was done very quickly to my surprise. The eggs and bacon were done right. read more

Panera Bread - Outside view - Salad Near Me - Westwood, Massachusetts

For the amount of money you pay for these sandwiches we would expect actually turkey on both sandwiches. This is repulsive. The avocado is also rotten. The service non existent because when I selected curb side and said I was here no one came out to give me my order. Panera has totally gone down hill. What an embarrassment! read more

Panera Bread - Salad Near Me - Westwood, Massachusetts

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I was very disappointed in this location. My flatbread was pathetic... it was like a bag of chips; 1/4 full. When ordering I asked if the sandwich was a panini-- as in pressed/grilled and was told it was... it was not. And the bread was a bit stale. I also got the French onion soup. This was also underwhelming. For those of you who are not aware, the determinante of an excellent soup is the broth, everything else is literally just filling. This soup tasted like flavored salt, and there were way too many onions-- which were not cooked well enough. For a restaurant that prides itself on making its own bread, this was also a lame presentation of their homemade product. The only thing good about this place is the outdoor seating. Spare yourself the disappointment, take the five minute walk to Wegmans and eat at their cafe. You won't be disappointed. read more

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This place is garbage. No one at the cash registers after a long wait and my "hot" coffee was barely warm.

Came here on the way to a graduation, was in a hurry and they weren't very busy! EXTREMELY SLOW when only 3 other people in restaurant! Got my food to go, 1 of my Mac and cheese was super good but the other was so cold I couldn't eat it. Almost like they didn't even warm it up and had to throw it out! Wish I would've ate inside and got a different one! Very disappointed read more

Do not go here if you're on lunch break from your job. Unless you're allowed a 2 hour lunch you're screwed. This Panera is quite literally the slowest location there is. Not sure what's going on over there but I could probably solve a Rubix's cube quicker than they could get me a bagel to go. Food is banging though. Conflicted. In my feelings read more

Black guy was so rude, fat short old lady just yipyappin instead of working and helping. Been waiting for over 25mins just for a pick up order. People were getting mad over the slowness of these nght staff read more

I work in the plaza of this Panera and used to eat here all the time for my lunch break. I stopped coming here because of the slow service and the fact that I found a bug at the bottom of my salad once. It's been a good year since I've walked into this place but this morning I figured 'hey why not give it another try it's been a while I'm sure they've gotten it together' wellllllll boy was I wrong. I walked in, ordered a bagel and a smoothie and I was the only person waiting for food. There were more than enough employees working, two of them looked like they were preparing a large catering order (understandable) and there were 3 others (not including the two in the front of the store) that looked like they were just standing around. I waited over 10 minuets for my order and was late for work! Looks like things haven't changed. Total disappointment. read more

First of all, Panera is best known for the yummy quiches and guess what- they didn't have eggs. Any eggs. No freaking eggs. Who doesn't have eggs? This place. ‍. Guess they're buyer was slacking. Then they managed to forget my daughters cinnamon rolls with the rest of the meal. The cinnamon rolls were not fresh. Another no,no for a bakery. My bagel was at least a day or two old too. The flicking light hitting the menu was going to give me a seizure. Please fix that. The cappuccino was the only plus. They did get it right. Get it together Panera. I'm disappointed. read more

Awful panera location. The staff is not friendly or speedy and the food you order looks like it was carelessly thrown into the bag once you ordered it.If it is the only option you have for food it's fine, but in a place that has many options such as the University Ave plaza I would suggest going literally anywhere else. read more

Soggy salads and a toasted sandwich with cheese big thumbs down. Don't waste your money

I choose Panera Bread for a quick bite when traveling, and seek out this location when in the area. My experience is consistently positive and different than other reviewers. Panera of Westwood is well-run, clean, fresh food, and employees have positive attitude. Pluses: * Self-serve coffee carafes are time stamped so you're assured of fresh * Free Wi-Fi * Soup choices rotate Sandwich or Sandwich-Soup combo are popular choices. Steak and Arugula sandwich is particularly tasty Nearby Route 128 Train Station (Amtrak and MBTA), and shares parking lot with Wegmans Supermarket Panera Bread prices are generally about 20 percent higher than neighborhood alternatives Tips: * Avoid peek hours for fastest service * If you don't have your "My Rewards" card handy, cashier will look up your number * If you come in near closing, some items are often sold-out, such as the baked soufflés read more

I just went to Panera earlier today and though my restaurant experience there was good, I have to say the customer service there is truly exceptional. I was distracted and I left without my purse, leaving it outside, draped over a chair. The manager, Andre, found it there and brought it inside to the office to keep it safe. You never know what might happen when you leave something valuable behind, but I feel so lucky that it landed in Andre's trustworthy hands. What a guy! Thanks for doing the right thing Andre, you're one in a million!! I will certainly be returning here with clients, but next time I will make sure my purse stays with me, after all the world is not full of Andre's, though I would be very happy if it were!! read more

I love Panera but I swear the workers had something up their ass today. My boyfriend forgot his phone inside and when he went to get it, the manager was super rude when he tried to get it back. She was acting like we inconvenienced her SOO much when it should have been a 2 second interaction. The cashier that served us gave us a lot of attitude and put napkins in the bag with a cookie in it??????? Which I've never had happen to me but it seemed like a passive aggressive thing. Probably not coming back read more

Food is great but service from the manager needs work. Came here this morning (actually still here) and the manager on duty isn't very pleasant. She also forgot to give me my bakery order. The other workers aside from her were energetic and friendly and prompt to fix her mistakes. Maybe they are understaffed but it still doesn't hurt to put on your best attitude for customers. read more

Placing your order here is painful enough when you have to repeat everything 2-3 times for the cashier to understand --- yet it's even more painful when you absolutely despise mayonnaise, explicitly ask if it's going to be put on a sandwich and exclaim that you do not want it, yet bite into your sandwich to find it there. I'm a big fan of Panera's salads, but I won't come back to this location because of their inability to listen to my instructions. This *finding things you didn't ask for* issue is not a problem unique to this Panera location, either - this location just happens to be the one I frequent (or, frequented) the most. The reason I give them 2 stars instead of 1 is because their bagels and cream cheese are both super good, but, that's not enough to warrant my future business. Next thing I know, I'll order a bagel and find mayonnaise on it! read more

Stopped in today for lunch with a friend. All the employees here just look pissed off, and like they'd rather be anywhere else (which, I get....you're working...obviously not the funnest thing to be doing). Guy that took my order seemed annoyed I was even there. Ordered the "you pick 2" and a small fountain drink. Total was over 15 dollars?? Not quite sure why, as I eat at Panera on a semi regular basis and don't remember it being this expensive. My friend ordered a BLT. When she took a bite she realized there was no bacon in it....literally just lettuce and tomato. So I went up and asked the employee for some bacon (after she spent around a minute pretending not to see me standing there) & explained the situation. She walks away mumbling "she probably ordered it with no bacon", and then comes back with a paper bowl with two tiny pieces of bacon in it, puts it on the counter, and walks away. Hey, thanks!! read more

I've gone to this location a number of times in the past year (not really sure why - there is always some sort of mistake every time I go). I picked up food this past Monday. I was surprised the food was ready on time (it usually isn't at this location). Typically the wait is at least 20 minutes past the posted time. I thanked the employee (no answer) and quickly checked the bag (knowing I now have to do this because of their many past mistakes). I ordered two sandwiches with chips. Right away, I noticed there weren't any chips. I asked the employee if they had chips. She rudely threw one bag of chips at me even though I ordered two sandwiches. I asked for another bag for the second sandwich and again, rudely got a second bag thrown at me. I enjoyed my sandwich while eating it. However, my mom's chicken in her sandwich looked nasty! One half was a huge chunk of fat and the chicken was colored purple. I wish I took a picture. We should've stopped eating then. She didn't eat any more of her chicken. That night, I woke up feeling so nauseous. The feeling lasted through the majority of the next day. My mom didn't feel as bad as I did (she stopped eating halfway through) but she still felt a little weird. We both felt sick when we thought of the sandwich. My stomach bothered me for almost 24 hours and I am almost positive I got some sort of food poisoning from the chicken or it was bad. Won't be eating at Panera for a long time and never again at this location. Also, saw someone mention that the employees here are always unmasked. They have been unmasked every time I visited throughout the entire pandemic. read more

I ordered a large catering order for a meeting (breakfast). The order was wrong and was delivered late, We paid almost $500 for an order that was missing items, put individual yogurt parfaits into 1 giant bowl with no serving spoons or even plates. The delivery arrived with no cream cheese for the bagels, or knives-so that even when he returned later with cream cheese, no one could use it without knives. I called immediately and was told I would get a call back from the manager. I have not received a call yet. I (and the other 50 attendees of the meeting) were extremely disappointed and have asked that I never order from Panera again. We should be refunded for this. read more

Honestly very..very.. very...... slow service. There was nobody here and it took them 20 minutes to make a coffee and bfast sandwich. Would not reccomend going to this location. No friendly smiles behind the counter either. The manager needs to get this place under control and hire employees who are speedy and care. Its overall not a good experience. read more

40 minutes for two boxes of coffee? This is ridiculous. This is a constant issue here where they are completely unable to make orders in a timely manner. read more

I love this place especially the nice man that takes the phone orders for delivery..he is so nice and patient. The food is so fresh and I love the big bag it comes in.. I use mine all the time! Highly recommend. read more

I work in home care and need places like Panera to write notes and work. Initially, I was excited for this Panera when I recently discovered it because of the location and it's pretty clean. But I'm giving it a bad review because nearly everytime I come (which is multiple times per week), their staff taking breaks are in dining area watching things in their phones (or whatever they're doing) without headphones. And they blast it, I can't concentrate on my work because if it. Panera, can you pay your employees more so they can afford headphones? Or make sure your staff taking breaks aren't disturbing guests? It's very annoying and I don't think I will come to this location anymore. I thought maybe it was the corner I tend to sit in but even changing seats doesn't help. So I will find a new place to do my work! read more

Service is great. Panera food is what it is. Reasonably healthy, a bit expensive, and not super exciting. If you're looking for a culinary discovery look elsewhere. It's a great place to take young kids when out shopping. Clean, friendly, and this place is very kid friendly. This location is a bit small for my taste. I was hoping for a fireplace. That's why it only gets four stars. read more

Panera Bread - Interior dining room - Salad Near Me - Westwood, Massachusetts

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Customer service was not up to par the gentlemen working refused to put in our breakfast order because it was 11:01 am I was in line for 7 mins so technically I was there before the 11 am breakfast cutoff this same individual walk away talking gibberish about not just myself but about the other family who had young children looking forward to breakfast will never visit this location again ! read more

Awful, the staff is rude! The food is not even put together correctly! The sandwich I ordered was sloppily thrown on my plate! Don't know how hard it is to put turkey on bread but clearly too difficult for the staff here. I've been reminded why I usually do not come to this location! Also to the staff if you hate working here so much find another job! It's pathetic in here! read more

Panera foods typically taste like hospital food! Seating is good of you want to stick around and do work. I wonder if I could give half a star for their seating! read more

Literally the worst panera around here. Poor customer service and highly disrespectful employees. I ordered a soup bowl and a whole sandwich with a a baguette for each included side for my son and I.. They only gave me one. Ok. No problem. I let them know and this large crossed eyed woman tells me I only get one because I ordered a "u pick 2". She bold faced lied to me... So I corrected her and instead of admitting her mistake and apologizing she says "whatever" and THROWS a baguette on my plate! And didn't fulfill the promise on the receipt that says they give you a treat if your order is messed up! I gave them another chance. I went back another time and ordered a soup using rapid pick up. I drive from work only to find that despite their screen saying my order is ready, it was no where to be seen. So I approached the counter and it's the same crossed eyed woman from last time. When I inquire about my order she says they didn't have the soup that I ordered and that's why they didn't put anything out! Wow. They could have called! I ordered through the app under my account! Why was it available to order through the app if they didn't have it? So I asked for a refund.. again they didn't fulfill their promise which is written on every single receipt! I wasted my time and they didn't care! If they don't have items available then they need to update the app! read more

About 6 months ago I had a very bad experience with a delivery order from this store. The District Manager made it right so I decided I wouldn't right off the store since I do love Panera and this store is very convenient for me. I was driving by this morning and decided to stop in for a breakfast sandwich. Worst $6 ever spent. The sandwich is completely burnt and the roll is rock hard. They take no pride in the product they are serving. read more

Came here around noon today because I was craving an asiago bagel and cream cheese. They only had maple cream cheese in the entire building! How is this possible? Seriously! read more

Wish I could give negative stars and I should have read reviews before entering this location. Let's start w the food quantity is absolutely horrible for the the price. For $40 I got a half a tiny sandwich, two bowls of soup broth because there's was hardly any chicken or noodle, a peanut butter and jelly sandwich that you have to construct for a hungry kids with peanut butter that was all oily inside that packet, 2 smoothies and fountain drink. The first packet of peanut butter had old dried food stuck to it and I had to ask for another. The fact that the girl who gave it to us didn't even care scares me about what goes on behind those walls. There was no bread for the soup because they were very "busy" that day. They should have said that in the beginning of the order and they didn't offer a substitute without me initializing it. I could have spent $40 elsewhere and left full with left overs. Tables are dirty and it's just not the greatest place for dinner after a long day. read more