I don't believe it's possible for me to have a bad Panera meal. The food is always delicious. There were signs saying to use the self serve screens but then a staff member saw us and told us to just order with them which was much faster. We were the only ones in the restaurant so it was very quiet. We enjoyed our meals and the food was as delicious as always. (The broccoli soup is always a hit with my family). The chips are also a great side- they remind me of much saltier Cape Cod Potato Chips. Their array of drinks makes it fun to order seasonal options. I always get the Santa Fe chicken which was delicious once again. Maybe I'll try something new next time but we'll see.... read more

I have been holding off on this review because I REALLY want them to be successful but I want to say the food is ok, but the service is horrible! There is one black girl (whose name I can't remember) is always so kind, and Courtney? LOVE HER! -HOWEVER-, I have no idea what the issue is with the rest. They are ALWAYS under staffed, the drive thru is always closed or takes forever to get through, the straws are horrible, AND whoever ordered their lids for their cups needs to be fired. They don't fit! Overall, the food is good to ok but I will be shocked if this place is open in a year. Fix it or your reputation is only going to get worse. PS: They also changed the SIP Club and did not tell anyone. I had to hear it from someone who works in the back of the place and not the corporation. read more

I placed an online order through the app today, expecting -- like any customer -- that my order would be correct. Most of us don't want to waste time checking every single item at the drive-thru, especially when it holds up the line behind us. We trust the staff to get it right. Unfortunately, when I opened my bag, I found a grilled cheese sandwich instead of the tuna salad sandwich I ordered. Seriously? One is hot, the other cold. It's not even a close match. You'd think just holding the sandwich or reading the receipt would've made the mistake obvious. To top it off, the worker even initialed the receipt, which makes me question how this error was missed. I really hope corporate steps in to review what's going on at this location -- quality control and basic order accuracy shouldn't be optional. read more

I honestly don't get the hype around Panera Bread. Went in expecting something decent and left feeling like I paid way too much for basically hospital food. The soup was barely warm, the bread tasted stale, and my sandwich looked like it was thrown together in 10 seconds. On top of that, the place wasn't even busy, but it still took forever to get my order. The staff seemed like they didn't care at all, and the tables were kind of messy. For the price they charge, you'd think they'd at least get the basics right. Definitely not worth it--there are way better spots for cheaper. read more

When I was ordering my food to (Dine In) when I went up to the counter they kept saying my order was not ready even tho it was on the counter in a to go bag when it should have been prepared for dine in. I was not looking for all of my food to be in a bag but instead in dishes. it caused some confusion and when I was unpacking my food i got 2 of the smallest cut baguettes which was also very disappointing and unappealing to eat. The food was all correct but just a little disappointed that not everything was up to my expectation. read more

They have no customer service at all. They turn away cash business inside they are kiosk only. In the drive through they refuse to cut a bagel sandwich in half. It took 20 minutes to make 1 bagel sandwich. There was only one person sitting inside the shop at 8:30 in the morning. What is going on at panera read more

Excellent service everywhere but here. No consistency and not friendly. Not the only one in the family that finds this to be true. I've never seen a STL bread Co. (Panera) Location like this. NY/ BTV excellent. read more

I order delivery typically due to the fact that my husband and I have one car and it's impossible to leave with my two kids. I consistently receive my order incorrectly. I always ask for my bagels to be unsliced and untoasted but constantly receive them burnt or sliced. I have also called the store regarding the issue and they lied and told me I'd get a refund and never refunded me. read more

We were ignored for five minutes and we left. They seem to be really understaffed but there was also zero customer service.

I went to Panera. I ordered 3 sandwiches and only got 1. Since it was a to go order I asked for utensils and didn't get them either. Tell me how I'm supposed to eat Mac and cheese and a salad without a fork?I also ordered a brownie and a cookie and did not get Thoses either. My order was also expensive so I would think you would read what u got on my order and put the stuff in the bag that I ordered. Do better Panera read more

Panera Bread - Sandwiches Near Me - Rutland, Vermont

Food is DELICIOUS. Service is amazing. Highly recommend. They are willing to customize your order, and do so happily. The food is addictive, much healthier than typical fast food burgers and fries. read more

I got to stay at the hotel nearby and unfortunately the place ran out of their continental breakfast. So I had the pleasure of going to Panera to get my breakfast. I loved their ham and egg breakfast croissant. It came out hot and on a soft croissant. For my coffee, I ordered latte for one day and mocha with vanilla syrup the other day. I loved them both. Their cinnamon bun and cheese danish were great and satisfied my sweet tooth! I bookmarked this place so next time I can come back read more

Panera Bread - Sandwiches Near Me - Rutland, Vermont

I ordered a Veggie Mediterranean full sandwich, and the slip stapled to the bag read "Veggie Mediterranean." When I got home and unwrapped my meal, I found bits of turkey in it. The full sandwich comes as two sandwiches--four slices of bread--whose contents when combined approach the contents of a single sandwich. Four slices of bread seems like overkill, given the ratio of bread to filling, so I discarded two slices and consolidated into a single sandwich. read more

Truly stunned. This Panera Bread is ON-POINT with their customer service. They deliver your order to your table, they are attentive to cleaning tables after guests leave, the staff is friendly and actually cheerful, wishing guests a Merry Christmas. The manager is present and checking in with guests. Where am I? Panera Bread in Rutland....thank you for raising your game to levels never before seen in a fast food restaurant. read more

Panera Bread - Sandwiches Near Me - Rutland, Vermont

I just sat in Panera line for 30 minutes so that I could get dinner for my family because the macaroni and cheese is my daughter's absolute favorite. After paying almost $50, I drive home to Wallingford to find no mac and cheese in the bag. Now I usually always check the bag but this time the person at the window went over all the food with me and the bag was sealed. So I felt confident enough to drive away. Yes my daughter's only a year old and she doesn't know the difference but I was a very sad mommy tonight. Lots of tears because I felt I let her down. They didn't forget to put the three baguettes in there though! Do better Panera. read more

Very good "fast food" chain. Super expensive, and drive thru line is normally long and takes awhile but when you get to the window they're kind and fast at getting you service. I appreciate the new items on the menu every few weeks gives you something new to try! read more

Love Panera Bread restaurants for what it is; fresh food, quick service, good choice of beverages, nice atmosphere and tempting pastries. If I am looking for lunch and I see one, I'll stop by. Definitely better then all those greasy copy-cat burger places full of yelling kids. And where you have a good chance of slipping on someone's lost French fry. I recognize that you might think they are pricey, but the food is fresher and the atmosphere is better than most. read more

Panera Bread - Caesar salad. Always good. - Sandwiches Near Me - Rutland, Vermont

See all

This place is a joke. If not the miserable workers then every day they close early. I understand being short staffed , I really do. Times are tough. But who ever owns this place should probably just shut the doors, the staff are rude and miserable- you could go on a very slow day and you'll still wait 20 minutes for a COOKIE or pre made food- but other then that the hours are crazy. Only open through drive through on the weekend now and I pull in before 2 pm, wait behind a car, and when it's my turn to pull up it's 2:01 and they won't take your order, the machine doesn't even let you talk to a person and if you pull to the window forget it- they won't open it even though you were waiting well before 2 pm. Either shut it down or get it together. Their cookies are good- only reason I come but other then that the staff and hours aren't even worth the stop. read more

Panera Bread Panera is usually a busy place when we go there. I went there with my parents, it smells like fresh bread and the people are always nice. The restaurant fills up quickly and is usually pretty quiet. The food is REALLY good. We get Bacon Turkey Bravo Sandwich (Oven-roasted turkey breast, applewood-smoked bacon, smoked Gouda, emerald greens, tomatoes ) Broccoli Cheddar Soup (Chopped broccoli, shredded carrots, smooth cheese sauce) Chipotle Chicken Avocado Melt (Smoked, pulled chicken, fresh avocado, Cilantro, zesty sweet Peppadew, piquant peppers, Chipotle mayo, Black Pepper Focaccia) Low-Fat Chicken Noodle Soup (Veggies, meaty chicken breast, Chicken Broth, Egg noodles) The Bacon Turkey Bravo is very tasty with lots of flavor and very filling. The Broccoli Cheddar soup is very creamy. Dad said: he really liked the Chipotle Chicken Avocado Melt. He loved the fresh avocado and homemade bread. The Chicken Noodle Soup is really good. I can't wait to go again! read more

Super duper clean restuarant with friendly table service. Thats right you place your order and they bring it to you, Talk about service with a smile. I found this place to be super friendly and the food was super tasty and delicious, best salad ever! read more

See all

This place is pitiful. I've been served rotted greens, found dog hair in a bag of cookies. Customer service is a joke. I could go on but it's not worth my time. read more

Stopped in here on our way home from Vermont for a bite to eat. Service here is fast and friendly and I must say this Panera was absolutely spotless. We ordered our pick 2, filled our fountain drinks and grabbed a seat in a booth... shortly after a young woman brought our food rite over to us. Everything tasted delicious and fresh, I'm a big fan of the frontega chicken sandwich and the broccoli cheddar soup! After we finished all of our food I went to go and dispose of my trash and the young lady took my tray from me which I thought was very nice of her. Very pleasant experience here we will definitely be stopping in again! Side note: they have amazing vanilla yogurt with strawberries and granola at the front and it is absolutely to die for. One of my favorite snacks! read more

Not good for business travelers. So I was staying near Rutland and needed some breakfast and wifi and figured Panera Bread or McDonalds would probably have the most reliable wifi connection in town. I admit I'm not a fan of chain restaurants since what is the point of traveling if you're going to eat in a place that is exactly the same as hundreds of others. My oatmeal was fine, the employees were nice and the place was quiet and completely empty BUT at Panera Bread, the wifi automatically kicks you off after about half an hour and you can't log back in, which for me, is reason enough to never return. Next time I'm in town for business, I won't be doing any business with Panera Bread. read more

Lemon Orzo Soup & Power Kale Ceaser Simply awesome. Very well balanced flavor. Presentation - two thumbs up. I totally recommend! read more

The drive through can sometimes take more than 15 minutes to get through from order to purchase. They have often given me the incorrect order or I have left without being given my full order. The staff is very friendly. Dining in seems to have been a better experience. It does take some time to get our orders, but they are always correct. The staff is friendly. The food is usually very fresh tasting. The bread on the sandwiches is excellent! They always seem to be out of pumpkin cookies in the fall. read more

This place needs new management and better trained employees. Also: Never have enough bagels! Ever!!!

Every time I go, there is always something wrong with my order. Waited in the drive though this morning for 22 minuets (mind you, on my way to work) JUST to get a cookie and a frozen coffee. Last week I was here and the guy at the counter never gave me a tracker. Totally fine until I've waited 15 minuets and the people who came in after me were already getting their food. I watched the guy bring my food to another table, a a teenager picked up the sandwich and took things off of it before bribing it up and said this wasn't his. The cashier pointed to me and they brought the sandwich that this kid TOUCHED AND PICKED THROUGH to my table. I said uhh, he just picked it apart and it's visibly messy all over the plate. The guy rolled his eyes and had them make me a new one. This Panera wasn't always this bad. Food is good, but the wait is awful and I've had too many bad experiences. read more

Tried ordering online, gave 30 minutes advance. Got there and hit "here" button. Waited 8 minutes and had to go in and ask. They left the order cause they were missing a pastry. Didn't even care they messed up. Food was only ok read more

I am having very mixed emotions about this Panera bread. When I first arrived, they were out of almost everything. I couldn't even get a baguette. I ordered my food and it took forever for it to come out. A friend of mine ordered a frozen lemonade and the manger told her it was sold out. She wasn't offered a refund and was totally ripped off. She also didn't get her bagel with her order. They then gave it to her wrapped in a napkin. This place needs to step up its game! read more

In my opinion, the sandwiches taste deli fresh - not like from a chain (example - Subways). The new location in Rutland is clean, large, bright, and easy to get in and out of. I always leave satisfied that I've eaten healthy. The staff folks are very friendly but consistently have difficulty finding people's tables when bringing out orders. My last visit I waited over 20 minutes for a turkey sandwich. The waitress couldn't find my table so gave up and left the sandwich on the take-out counter. I only discovered it when I got impatient and approached the counter to check the status of my order. So.... a good meal for a good price. Just don't be in a hurry! read more

We were working in Downtown Rutland for the week, and multiple times they screwed up the orders (even when we were ordering for only 4 people). They gave us broccoli cheddar soup instead of a chicken soup, and then completely forgot to give us a chicken noodle soup meal (even though we were charged for, and paid for it). When we had a decent sized order (ordering for 6 people), our order was supposed to be ready at 12:05 PM. I was waiting well after 12:20 PM, even after asking about the "Rapid Pickup order for [last name]", and was told it wasn't ready. One of the workers behind the counter was very condescending and rude when asked if everything was in the bag "EVERYTHING IS IN THERE... EVVVVEEERRYYYYTHING". I then couldn't find the fountain drink cup for 20 oz. drink we ordered, so evidently "Everything" was NOT in there, even after that worker so rudely and adamantly said it was. I will passionately boycott Panera with my co-workers anytime we come back here. BOO! read more

Forgot one of our soups. Small portioned salads, no flavor, and stale croutons. Very complicated drive thru line.

This restaurant took so long just to get a SALAD and TWO SMOOTHIES we got here at 2:57 and we left at 3:20 that's 23 minutes for a SALAD and just TWO SMOOTHIES. There was only 3 other cars. The guy was also very rude. As soon as he opened the window he let a fat one rip. And yes I do mean he farted. read more

I've been here many times but everytime I visit I'm disappointed. The Mac and cheese was dry and disgusting. I've heard there are rats here from the employees talking about it in the Kitchen. GROSS! Who wants to eat somewhere that has rodents? No one here seems to care about anything. Would give 0 star if it was an option. read more

When I went I ordered a full mac and cheese. Instead I got a bread bowl which is a small mac in a huge bread bowl. I did not want or order this and when we brought it to the attention of the staff they said and I quote "Eat it. I'm not taking it back." and only refunded us the difference instead of the meal. Everyone in food service knows ( I myself have worked in the industry) that if you give someone the wrong order you either remake it or refund the meal. You do not force them to eat it while you WATCH- the employee did not leave us alone until he saw us eating the food we didn't want. My friend and I were extremely uncomfortable and will not be going back. read more

My review is not for food. The value of human life is far greater far exceeds the importance of any sandwich. My review here is for ONE single employee named BARRY for his exceptional service. I am taking a considerable amount of time to write this, hoping that someone out there cares about what it means to be a real human being, and to treat others with such compassion in this incredibly disposable World. Without rewards and appreciation for great work, great service faces extinction. Hopefully, someone at Panera Bread cares about the incredible job Barry is doing. There's a thousand places we can eat, and a millions of people who can do a shitty job. If it weren't for Barry, we would have walked out the door angrier at the world, and remembering how much it sucked visiting your establishment. Before going to Panera Bread, we were already having a shitty day, the kind of day that weighs heavy on your heart. As Barry told us, before we came in, this particular Panera Bread was hit with three waves of soccer teams. So they were cleaned out of many menu options. I myself have worked in the food industry, and know how much rushes can take all of your energy. It was the end of the night when we walked in, we were hungry, and our souls were weary. As a vegetarian there weren't a lot of options for my husband. He saw two pastas without meat he could choose from. The first one he tried to order was sold out. He took his second option, we paid, and we were told they would bring the food out out to us. Barry came outside as the bearer of bad news. They didn't have the second pasta he wanted. Quite frankly, it is the work of a manager to rectify problems. I know for a fact that Barry was not the manger on duty, yet he went above and beyond to deliver this blow to a bunch of cranky, starving folks. He delivered the news with such incredible compassion, care, and even cracked a few jokes, lifting our heavy hearts. Honestly, he has an incredible talent for making a shitty situation better. At the end of the day, it's not a big deal that they didn't have the food we wanted. I just wanted to acknowledge this man's good work. In the five minutes of him being there, he made a crappy situation and honestly made our day better. I felt better knowing there's a good human being bringing people food and making them smile. Sometimes, all you really need is to have someone be a real human, and say "Sorry about that, I know this sucks. I know you're hungry. I hope I can make this situation better. Here's something else you might like. " I went to tell the manager about how impressed we were by Barry's incredible service. Sadly, he didn't care. He tried to shoo me away, "Yeah, yeah, yeah Barry did a great job I get it". He didn't even look up at me from the register. This what I left feeling bad about. Somewhere, in Rutland Vermont, there's an under-appreciated and over-qualified person doing the work of the manager, while the manager could take two minutes to hear about the great work of his employee. I don't know what this manager's life is like, or what kind of day he had. I only know that he was hit with the same rushes Barry was. Yet Barry took the time to acknowledge us, while the manager was too busy to do his own work, or even take two minutes to talk to a customer. The World is made up of a series of human exchanges. I'd much rather see a real human being like Barry, than a disgruntled employee talking like a machine, "Would you like a pastry for .99 cents?" Or a manager who doesn't care when their employees do a good job. I really felt for Barry spending his time working for someone who seemed like they did not care when he did a good job. I know when I work my ass off, it's just nice to know that people care, and that we're appreciated for our incredibly precious time. I believe that people like Barry make the World better. I wish Barry the best in his endeavors, I hope he is rewarded for his hard work and talents, or he finds a place where he can flourish. If you read this Barry, thank you for making our incredibly shitty day better. You probably don't even know how many lives you touch. Thank you! read more

SUCKS. Slower than slow! It felt like time was going backwards. Beagle came out barely toasted with frozen butter!

Typical Panera. Good coffee, bad hot chocolate, the usual breakfast (and dessert) pastries, soups, sandwiches etc all about average. The only place in town open past 6 (although I think Clem's is experimenting with late hours on the weekends actually). Coffee Exchange and Cafe Terra are better when they're open, but this works. read more

Ordered a steak and arugula sandwich - got a steak, melted cheese & onion panini. I don't eat onions. Also ordered tomato soup - loaded with onions. Iced coffee mediocre. Just another crappy fast food place, don't be fooled. read more

Panera rocks! My favorite place to get some delicious food fast!! Every time I go im truly impressed at how perfect it is every time!!! Thank you Panera of Rutland!!! read more