Service is so slow at this location. I waited 8 minutes to get recognized today, no less than 5 employees walked by the bakery and no one said hello or acknowledged me and the guest behind me. Overall 2 Iced Latte's and 2 breakfast sandwich's another 22 minutes! Good luck on building sales with this kind of service read more

I ordered a steak salad to go. It definitely didn't look anything like the menu picture. Very little steak, a few broccoli stalks, a lot of onions, and cubes of something that I have no clue what it was. Just disappointed. read more

Sucked. No bacon on mac, no bread bowl. Rude service got charged for what I didn't get including a cup of soup not a bowl. read more

Panera Bread - Salad Near Me - New Milford, Connecticut

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For the price, the food was pretty mid--not bad, but not worth it. But the real issue is the management. A manager screamed at me because she had no idea who I was, didn't know they were hiring or interviewing, and acted like my existence was a surprise. Then, when I simply asked if she could sign a paper for social security, she completely blew up at me. Total disorganization. read more

We waited about 20 minutes to get our food via drive thru and when it finally arrived, our bag was missing the bagel that we had ordered. So then we had to wait even longer for that to get made (about 6 min) because they forgot to make it. No one was at the counter to help out and the teenage girls in the back were not interested in helping us. They were checking themselves out in the microwave and one was saying her arm was hurting. Super unprofessional. Food was good but service was very slow and missed an item which resulted in a longer wait time. Not impressed by this location at all. read more

Panera Bread - Frozen mocha - Salad Near Me - New Milford, Connecticut

Decided early lunch after meeting with business in the area. On my way to new Milford property I saw Panera Bread in small shopping mall so that's when it was decided that on return I would stop in. Order was taken fast with Puck 2 special. Half Mediterranean without feta cheese was ordered with Cup of Tomato soup. They had special a while ago is back with drink you can have pastry for$1 so coffee was ordered and got $3.79 almond Bear claw pastry for $ 1.. good bargain. As usual you pick up your order when called your name . You get your drink and pick up your order when called. After done clean your plates with left over ion garbage sort utensils put it in its place. Enough walking steps to eat your dessert !! read more

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Panera gives like 10 noodles for like 7 dollars or close to that. Wouldn't even hold over my toddler. Also, why ask for a tip if I check myself out because there's no one there to take my order, and the only service I got was hearing my last name being screamed across the restaurant. Literally the only service I got is the person doing their job, so why ask for a tip? So dumb. Brownies are not great either. read more

Standard Panera, they tend to run out of things, minus the star. But! Place always seems to be clean. And Justin who is there is great! Super kind and makes my day when I see him! read more

Stopped in today, Delicious French onion soup. Kevin at the front is always so nice and helpful.

been coming to this one for years. food is good as should be expected... What stands out recently: not sure who hired Justin but he is what makes the day! very attentive , hard worker, great customer service and generally good vibes. that guy should get a raise ! 3 to 3.5 stars normally ... he made you a 5 star review IMHO. management I hope you are listening! read more

Just recently went to Panera in New Milford,CT. New employee at register. Order not correct. He was trying. Went to get food noted order not right. When pointed out, Manager rude, argumentative and lacked customer service skills. Certainly would have ordered another meal but due to his poor attitude, which by the way he demonstrated in front of his staff, I took what was on the counter and left. Will not ever return. Nor will the people with me who witnessed behavior. read more

I visited last week and order the smoky buffalo chicken melt. I was disappointed. The sandwich was awkwardly long and skinny/narrow. There wasn't much chicken in it. I had to open it to make sure there was chicken, the cheese tasted like cheese whiz. The only good thing was the freshness of the bread. Wont order again. The dining room was kept clean and the service was mediocre. read more

In general the sandwiches or soups are usually tasty but in my opinion the size or portions are kinda small.

I ordered the napa almond chicken salad sandwich what a disappointment ! This sandwich was always my favorite, not any more ! Hardly any chicken salad, did not taste one almond, use to have plenty of dressing and the chicken salad itself had no flavor, all you could taste was bread and lettuce ! Only good thing I can say, they had plenty of staff . read more

I'm a regular customer! The food is delicious and hits the spot every time I eat there . I prefer to eat inside . It's quiet and clean. The menu has great options to choose from . I prefer winter months because the soups/bread bowls are so comforting. Summer time I just love the salads with fresh fruit ( strawberry poppyseed ) If there was ever a mistake made ...it is always fixed in a timely manner. The staff is polite. The management team is great . Thank you Panera! read more

Poor customer service. Delivery was 55 minutes after the promised time. They made no effort to contact the delivery people. Order was not correct- items missing. Never order from them for delivery. read more

Yum Panera Bread. So happy Panera Bread came to my town. My favorite part of Panera Bread is the rapid pick up. I just order food on their app, put in a time for pick up at my location, pay on the app, than pick up my food. The interior of Panera Bread is very neat and organized. The staff is very friendly. Everything I have eaten at Panera Bread is delicious. My favorite thing to get is the half macaroni and cheese, so delicious. Definitely going back. read more

Panera Bread - Grilled cheese and Mac and cheese, yum! - Salad Near Me - New Milford, Connecticut

Panera Bread in general has a few great pros and a couple of big drawbacks. This particular location was clean, spacious, well-organized, the staff was friendly, and our order was completed quickly. The food was good - we had the new watermelon feta salad and were pleased with its freshness and the variety of ingredients. Our party also enjoyed tomato soup, grilled cheese, chicken noodle soup, and a bacon turkey bravo sandwich. All of the food (with the exception of a few salads) seems over-priced for both the ingredients and the portion size - especially in the you-pick-two set ups. But this is definitely not the fault of this particular location. Overall a solid, pretty reliable place for a quick bite with way more numerous and healthy options than any other fast-casual joint - but this, of course, comes at a price. read more

Was very happy they brought back French Onion Soup. Too bad it was not up to par. Twice I ordered, asked for extra croutons ( do they freakin count them???), got none and NO cheese in the soup. I had ordered many many times in the past but the last two times was not worth the money they charged. May never go back again read more

Horrible experience today... ordered two simple lattes that took 15 min to make. I sat patiently and watched as the manager visited with his wife and kids, then casually made my lattes taking his sweet time. There's was literally not a single other customer in there and when I finally got my lattes, I ordered larges and there was a good two inches of room to the top. I told them and they didn't even apologize, just said ok and I left. Will never be back. For $5.50 a latte I expected better service and for my lattes to be full to the brim. read more

Very poor service. Counter person is not properly trained in their food recipes. She could not tell us what Thierry dressing what are made with. We asked for them to warm up our chicken for our salad nope came out cold as ice. Next my son's grilled cheeses came out of the microwave instead of a toaster. Poor quality food. They rush to make your order and don't seem to care about the quality of the food. read more

Just went to drive thru to get some soup... Just threw out my lunch. Waste of $7 None of the people prepping the food were wearing masks. Un-acceptable during this covid19 crisis. I will never go back again. read more

Went to Panera to get a breakfast sandwich today. Walked in at 10:25 and stood in line. Someone was putting in a catering order and holding up the line. Only one cashier working. When it was my turn to order- at 10:30- the cashier starts switching the menu boards in front of me to the lunch side and tells me they are starting to serve lunch this exact minute and I can't order breakfast. I end up being able to order a breakfast sandwich, to go, only to arrive home and realize they forgot the egg! Was literally a sausage patty and cheese. Ridiculous. Also ordered a cold brew coffee and they gave me regular iced coffee. Won't be going back to that location, the Panera in Danbury is faster with friendly cashiers. read more

Needed a place mid-afternoon with wifi to study and grab a snack. I eat low-carb and, ironically, Panera BREAD is the closest place that fits the bill. No biggie, I haven't found a fast food place yet that can't make small accomodations (I.e. no bread). Yeah, I have now. Decaf coffee? Nope, they don't brew it after noon. Bottled water? Despite being listed on their menu, with a price, they only carry the more expensive Fiji brand. Sandwich without bread? Can't do it - "register won't let them." Broth bowl without noodles? Same register problem. Cashier finally offered to brew decaf. Had that with my string cheese I had with me. At least the wifi worked. read more

Manager would not take my order over the phone and the website said they were closed very unprofessional all around and the manager Bri took it to a whole other level by telling me for a second time when I called to let me know she could not take my order over the phone e for pick up which I thought was ridicules. read more

Just ordered a large Mac & cheese, got to the window and was ignored for 10 minutes while a girl in the back took the Mac and cheese in and out of the microwave the entire time while sticking her finger in it to check its temperature. No one opened the window to let us know it would be a minute, or had us pay while we waited. The store was completely empty and there were three people in the back that could have helped. There's no excuse for bad service at all. read more

Went inside to pick up a doordash order for a customer. I showed my doordash order to one of the employees there and I inspected the bag to make sure that I got the right order. The manager was extremely rude to me. He was staring at me from the back came up to me raising his voice loud at me saying, "Let me see your phone!" multiple times despite the fact that I already showed the order to an employee. From his body language it felt like he was accusing me of being a thief when all I wanted was to pick up an order for a customer. Very unprofessional for a business. I'll make sure not to take any orders from this restaurant. read more

I'd say my order is correct 2/5 times which is pretty upsetting. When my order IS right the food is delicious however just today I ordered the chipotle chicken avocado melt.... And there was no avocado to be seen. Seven dollars for half of a sandwich that doesn't even have one of its main ingredients on it. It is a pain to spend money on food that is not correct most of the time and have to go back to the store in order to wait longer to have it fixed. read more

It's a great place to eat,but need to put more meat in your sandwiches hopefully the next time I go back it will be better

Beyond disappoint. Ordered an egg and veggie breakfast sandwich. They forgot the eggs and most of the veggies. I was given two burnt slices of bread with a slice of cheese and a tomato inside. The egg, avocado and spinach were missing. SERIOUSLY. What a waste of $5. Threw it out and went somewhere else. I usually love Panera, but will never eat breakfast their again. read more

I absolutely love this Panera ! I was given fast service , the prices were normal considering it is a fast food chain . The food is top notch . The employees were friendly , patient with me taking forever to order , provided me with detail nutrition because my young daughter has Type one diabetes . A girl named juliette was super friendly , greeted me with a smile and took care of my order . I will be going more often . read more

Horrible experience with delivery. Took over an hour and 10 minutes and my food was cold. There is a great diner in the town that you should go to instead. Panera has ruined my day and I am late for a meeting. 30-40 minutes my ass. read more

I love panera, but not this one. The menu is different and they don't have all the options available in the New York locations.

The cashier Donna is very sweet and considerate. My boyfriend and I had a complicated order, where we switch and take out a lot of ingredients in our sandwiches. She said it is no problem and was very sweet and kind to us. It made us very happy and left her a very nice tip for making our experience a great one! 10/10 would recommend this location! read more

I LOVE this place and I never have anything bad to say but today is the second time I went in for a toasted bagel with cream cheese. Both times I ordered to eat in and both times I got a warmed bagel not toasted with a side of cream cheese in a to go bag, and today the girl plopped the to go bag on counter I sat there looking at it and after about 5 min I asked if it was my order and she just said "yup" and kept doing what she was working on. Please turn up your toaster if you going to wrap it up in a bag it just gets even more soggy that way. read more

After my very first time coming to this Panera bread I was a bit skeptical but considering that I live close by I kept coming back. Every time there was a different experience (in a good way). Today cashier, Shanel was phenomenal! She was very patient, kind and professional. The kitchen staff was in a lot of a better mood, no quick yell out your name and walk away without being able to ask for a side of Caesar dressing. Today marks a good customer service day at the new Milford Panera bread. read more

Decent but way overpriced (especially the soup). Excellent bread though. I guess it's better than going to McDees!

Great food, service and layout! Good wifi and places to recharge your smart phone or tablet!

Food is ok. Nothing special, that's for sure. Wayyyyyyy overpriced! Everyone's always in a rush to take your order, like they're being timed. The atmosphere is nice inside, should you decide to eat there. If only they lowered there prices a little. read more

Ok, so I'm totally grossed out by what I just witnessed! I went to refill my tea, when I noticed the manager, Luke, fiddling with the plastic cover for the ice dispenser on the Pepsi machine. I witnessed his fingers on the inside portion of this plastic piece as he was trying to lock the piece in place. Earlier, I saw him at the register handling money. Once Luke secured the piece, he turned to me and indicated that I could now use the machine. I was shocked and asked him if it was sanitary since I saw his hands and fingers all up & around the ice dispenser. He indicated to me "yes", but said he could sanitize it for me. He opened the cabinet below the trash/dirty dishes cabinet and pulled out a yellow rag that was sitting in a bucket of water and proceeded to wipe down this plastic ice dispenser piece. So, now I'm even more disgusted since I saw someone earlier using this same rag to wipe down dirty tables. I went to the front counter and asked for the manager. Barbara, the GM, stated both she and Luke were both managers on duty today. I advised her of what I saw. She stated that the rag Luke used was in a bucket of sanitary water. I told her I was disgusted and asked how often does this water get changed. Barbara said about every two hours. I've been here almost 2.5 hours and haven't seen anyone change this gross bucket of water! I asked Barbara for the corporate Panera number and she said I can just go online to contact Panera. So, I found the corporate number and spoke to Billy to raise an issue of unsanitary conditions. I asked for Barbara's business card while still on the phone with Billy. Barbara did then tell me she was having someone clean the dispenser now. COMMON SENSE, PLEASE KEEP YOUR EQUIPMENT AND PEOPLE SANITARY, as I DO NOT WANT TO FALL ILL BECAUSE SOMEONE DOESN'T BOTHER TO THINK!!! Also, I walked out of this Panera before ordering about three days ago because I saw the woman at the register rubbing her nose twice with her bare hand and then wiping her nasty hand on her apron. Needless to say, I don't think I'll be back at this location again, unless I'm assured from someone at Panera that they CARE ABOUT SANITARY CONDITIONS & HAVE A PLAN OF ACTION TO START PROPERLY TRAINING THE EMPLOYEES!!! read more