Food is fine, like other Panera franchise locations, but seriously lacks in quality customer service and welcoming atmosphere. It's a hit-and-run-to-go-order-spot-when-in-a-pinch place at best. If you are in this area, you would be better off eating at a local deli. read more

They consistently get orders wrong. I've ordered and been there many times and something is wrong more often then not. Tonight I was given the wrong soup in my delivery order. Called and spoke to the manager who said they would deliver it promptly. Now, the store is closed for the night and no soup. Surprise surprise. read more

You must be kidding me with this place. Every time I eat here it is something else. One time it was no bread. This time it was a 40 minute wait for 2 full hours. The staff was completely non-apologetic and worse, they acted annoyed when customers would ask what was happening. Apparently things were "backed up". This one needs new management. read more

This is my closest Panera. Always able to get a parking spot here on the weekend. The breakfast sandwiches and coffee are my main draw here. The service is usually good and sometimes excellent. I also come in to get their breads which are surprisingly good. I've seen other reviewers complain about the service and cleanliness but I guess I have been lucky. Just popped in for a loaf of bread and some bagels. No problems this Sunday for me. read more

This is THE WORST Panera I've ever been to. It didn't seem clean. It was slow and disorganized. The woman that rang me up and handled my cash proceeded to immediately prepare my food without any gloves! YUCK! When I ordered my bagel, I wasn't asked if I wanted it sliced or toasted. I didn't know that was an option! My cream cheese packet was ONE DAY AWAY from EXPIRING, and it was a very strange color and taste. Lastly, there's just one unisex bathroom. And it has an explosive sink that splashes everywhere. Gawd, I wish I got my money and time back. This place sucks. read more

This Panera is very dirty and not kept clean at all! My mother was disgusted after she ate there and THEN saw the bathroom! This seems to be a unamimous opinion among most of the reviews. That is why I am only giving one star. Food establishments should not be dirty!! I wonder if the health inspector has been there lately. In addition to the cleanliess issue, most of the employees can't be bothered to be nice or helpful. The only positive about this place is the convenient location and decent parking. read more

The food is really tasty, but the atmosphere is grimy and the staff isn't really that friendly. However, that's really not my main complaint. What really peeves me is the fact that managers are supposed to sign off on rapid-pick-up orders, yet every single time I order i wind up getting the wrong thing or something is missing ! When I order a sesame chicken salad or a bbq chicken salad, I kinda expect there to be somekinda poultry in there! Order avacado --? Its not cheap, and SHOULD BE IN THE SALAD. As a customer service manager, we go above & beyond at our store to make sure people come back to us. All I get from panera is a free dessert and a horrible apology. No one fixed the situation. Instead they try to literally sugar-coat it and I'm not a huge fan of their desserts to begin with .. All in all, this place has officially lost a 5 year customer over incompetence and I hope you guys decide to try the one on rt 22 in Springfield instead. I'm sorry Panera. It's not me, it's you. read more

You should pay attention to your reviews! This place is filthy and the sandwiches were falling apart and very messy. Don't you want to be better? This Panera needs new management. read more

Sloppily made sandwich...ham was the consistency of leather, accompanied by a small, dried out piece of cheese. It was slathered in mustard, even though I had requested it on the side. Go elsewhere. read more

I didn't like the location of this Panera bread. It's located inside an unattractive shopping plaza. My food took longer than usual to come out even though it wasn't crowded. It's not decorated nice and the new kiosks inside are more complicated and difficult to swipe your card. Furthermore, the interior layout is strange and very narrow. Even finding the restroom was odd. read more

Panera is OK. My logic, for the money, there are plenty of good delis that have much better food and service. Every time I go to Panera I am disappointed with their food and kick myself for going there instead of a place like Millburn Deli. My girlfriend says they always run out of coffee and you have to tell someone to refill it (I don't drink coffee) read more

Very bad service, very long wait and a missing item from the order. Had to ask several times about my order with no answer. Poorly organized with clients gathering in a small area indoors waiting for orders that take too long. read more

Seriously? I called to order a loaf of pumpernickel bread. The incompetent woman on the phone took 2 attempts incorrectly pronouncing it, said she hasn't heard of it and doubtingly Said she's going to see if it's a "new kind of bread" ... Seriously??? Going somewhere else. read more

Panera is like the food equivalent of all the boring, vanilla offices in this area and the workers who come for lunch. Getting here during lunchtime traffic is brutal and you basically have to cut off two lanes of traffic and hope no one kills you to turn into the parking lot. Then you wait in a long line for disinterested staff to get your boring, messily thrown together food. Try not to get grossed out by how dirty the place is. A sad testament to the lunch options in the area that its always packed. read more

Do not go. This place has gone from efficient some years back to inefficient at present. Orders, even take-out coffee orders, take forever and are often wrong. The manager always has a "reason" for the bad service, but NOT MY PROBLEM. I don't need to wait forever for coffee and a bagel. Dunkin Donuts isn't far. In the time I just waited, I could have done 3 take away orders from Dunkin. read more

Where's the pickle????? This particular location was very good when it opened but it's gone downhill in the last couple of years. Sometimes the bread is stale, sometimes the bread you want on your sandwich is sold out and they substitute without telling you, and always they leave off the pickle. The help is somewhat surly, too. Don't know what they're doing here but they're losing the magic that you can still find in their other locations [see Stirling, the Essex Green Mall, eg] read more

I had to meet someone here. Sometime you just want a cuppa and something to nosh. At this Panero I had the total experience. First to the rest room to wash my hands. Littered with wadded up paper towels, a two foot strip of toilet paper and two cig butts. Walking to the counter I saw several tables with crumbs and other remnants of diners. This was at 238 pm. I ordered a blueberry scone and a coffee. Just under five bucks. Went outside to what is supposed to be an outdoor cafe ala France, I suppose. Three tables. All tables had debris on them. Crumbs, sticky stuff and paper. I selected the cleanest and driest and after brushing off the crumbs I sat down to wait for the person I was to meet. Within an 8 ft radius of my table were 11 pieces of paper, three cig butts, and two semi wet and sticky looking stains on the pavement. The coffee tasted good and was hot the way I like it. The scone was fair until the third piece or bite. It had a wad of dark hair in it. I have white hair because I am old. Hairs not a hair. In my mouth. Yech! I brought this to the attention of the counter person who said, "sorry" and walked away todo something behind the counter that allegedly more important than my mouthful of hair. I waited for my party, and left vowing never to visit a Panero again. Anywhere! read more

The line in this place at lunchtime is not to be believed. I am not a Panera fan. It's a compromise- you go because that's where your friend wants to go or because its close and you are hungry. I almost never want to go to Panera. I think the coffee is kinda gross. The baked goods are meh. The salads and sandwiches are expensive. Everything is salty. The people who work there can be nice but mostly they just seem to be getting by. It's not a great place but if you need to eat on the go its ok, and they have some healthy options. read more

This location is always packed with people during lunchtime on a weekday. There aren't many places to go for a quick lunch nearby so a lot of people who work on Morris Tpke go here. The food is good, the bread is excellent. Their summer salad of tomatoes, fresh mozzarella and basil is very good. Better than I expected for a chain. Panera is Panera, not much to say. read more

Yesterday I went to Panera in Millburn for the first time with my mom. Let me tell you I have a sandwhich & some kettle cooked chips & it was so good. The staff is friendly some kinda of way? My mom had a turkey chill with a piece of bread with butter so that taste good for her along with her tea. While my mom ordered the food this staff member at Panera said to her "Would you like a bagel to go with that?" & she was saying "Nope not today?" also that Panera coffee taste so strong I don't like it myself though? read more

One of the worst Paneras I have ever been to. On several occasions take or orders were incorrect. I thought there was a double check of orders. Completely wrong sandwich in the bag and salad missing multiple items. After you are home who wants to come back out for replacement. That defeats the purpose of take out and rapid pickup. There are definitely quality issues read more

Very Very Slow. I have been to this location a few times now because I work out next door. I love the food at Panera, but the staff is a little slow and not so friendly. Would not recommend stopping at this branch. read more

The service is pathetic. Slow. Inaccurate. Indifferent. Rude. The manager needs to hire people that have brains and train them until because the customer service is appalling. I hate myself for going here. read more

Poorly managed and terrible staff. I have been to many panera breads all over nj and this is by far the bottom of the barrel. I have been to this location multiple time (more them 10) and it only gets worse. If you want to eat at this chain go to a different location. read more

Typical Panera food. This place is really dirty and the employees really show it on their faces that they don't want to be there. read more

This place is dirty, no matter whT time you go in. The coffee machines are gross. The cream and milk containers have thick residue on them. It's a shame. read more

Unimpressed. Came here with my family, employee forgot my whole order and half of my sister's, then went in the back and left front counter unmanned so that we couldn't contact anyone to remedy the problem. read more

Not too clean at this Panera - floors are very dirty, and tables aren't fully cleaned off. Came here on a quick stop for a lunch with my wife - was in the mood for a nice French Onion and salad. The service here wasn't special - just okay. They took our order and didn't mess it up - nice. My Asian salad wasn't that good, but the French Onion Soup saved the day for this 2/5. The salad was very dry, didn't have much dressing on it, and was pretty flavorless. Don't really know what more to say (and don't wanna say more to MAKE it a long review) but I've been to many better Panera locations (Route 22 for sure). read more

Panera.. is Panera.. People there are very friendly though. some panera people are just plain-rude and couldn't careless about customers.. Not this one. read more

This is probably the worst run Panera I have been to. I got there at ~9:30 and there was no coffee, no half and half, no skim milk, no whole milk. I found a employee and asked about it and they left to find someone to help. After ~10 minutes someone brought coffee but no milk, after another ~5 minutes she takes the containers in the back and fills them up. I am not sure where the manager(s) are or who is supposed to be monitoring the coffee levels but it does not seem like there is anyone doing so. read more

Wow, this location is reviled on Yelp!Grabbed a pick 2 --Turkey Avocado BLT and Greek salad. Food ready in a couple of minutes. Sandwich was good; I like to take some onions for the G salad and add to the sandwich. It needs the punch of onion. Salad was fresh, but too much dressing ladled on it. But I ate it. read more

I have ordered/eaten there a few times since I've worked in Millburn. The online ordering from there is less than to be desired. Never again. I gave them a few chances and yet every time I order it takes forever and it isn't correct. Always something is wrong with the order. Never a complicated order either. And don't get me started on trying to call the store to let them know that the order is not correct... they do not answer. So I've paid for something that me or one of my coworkers will not be eating because the order is not what they wanted or what I wanted. Very disappointed since I enjoy the food when it is done correctly by other stores. read more

I'm so disappointed with Panera. Been out of the area for awhile and decided to pick up a chicken salad sandwich which used to be my favorite. A full sandwich was $7.69. Now i wouldn't mind the price but there was hardly any chicken salad on the sandwich. No chuncks of chicken, more like slivers of chicken. And for some reason they added red peppers in to the chicken, almond, celery mix. Strange it seems. And the sandwich seemed very watery. There was more lettuce on the sandwich than anything else. Next time I will go to Kings, where i know I will be getting what i pay for. I give two stars for the service. Service was friendly and quick. read more

Never had a problem with the food. The staff are nice and funny. I rather go to the one on Morris then the one on 22

My mom ordered a Chicken Caesar salad with no chicken. My parents and I all ordered chips as our side for our meals and we ended up with 2 baguettes and 1 bag of chips. The lady who was at the registrar could not be bothered to even be slightly conversational or be at least friendly while taking our order. Date: Feb. 25, 2018. Time of Order: appx 7:30 PM. read more

This panera is un healthy! There was crumbs and the floor was sticky. The bathroom is horror with a sink that will explode in your face. The food is good though. Their French onion soup and ceaser salad is ok I guess but I saw them prepare our food without gloves! I wonder if the health inspector noticed how dirty the place really is, and if he/she doesn't, they must be blind read more

Really enjoy going here for breakfast during the weekend. My 3 year old loves the egg soufflé, as does my wife. I get one of the breakfast sandwiches, decent. Coffee is good. Waitstaff is always friendly esp with my son, but not always on the top of their game. read more

A few nights ago I ordered rapid pick up, and due to the fact that I was in a hurry, I neglected to check the order before leaving. However, when I arrived home and inspected the contents of the bag, I found a half filled caesar salad WITHOUT the dressing. I was forced to consume the little amount of leafy greens I had, bare. At this point, it would have been too much of a hassle to return to the store and have this corrected, though I wish I had. read more

I have just had the most horrific experience with this store as they not only showed up over an hour late with my delivery order but it was wrong! I called the store and spoke with Steve the manger who was very unhelpful and more concerned with taking other orders than tracking mine and Eveline the catering coordinator who said she doesn't control anything and couldn't help nor wanted to! I then had the pleasure (NOT) of meeting the GM Lou who tried to blame the who,e thing on another store. I will NEVER use Panera again and I plead with everyone to boycott them also, especially this store as their customer service SUCKS!!! read more

This is a great place for food and quick stops.The food here is very nice and healthy and you should definitely try this place