1. The small frittata was cold. I was given a plastic fork to use. How about a real knife and fork? 2. I got to the restaurant a few minutes before 9:00am. There was no coffee. Five empty pots.Really? 3. The building is sterile and uninviting. It's like eating in a warehouse. 4. Employees are grumpy and slow. The place was nearly empty. No kidding. I won't be back. read more

No one was caring for the overflowing trash bins, which had food and trash on them. Very unpleasant view while eating lunch. Food was decent and employees responded politely to requests but lack of cleanliness in public areas makes me worry about what I can't see. read more

Food is what you should expect from Panera. Service is awful. Unfriendly and rude. Stood at the counter and made eye contact with several people and was ignored. When I finally asked a question about pricing for a holiday order the young lady was rude and snide, answering it the same price at anytime. No thanks. We took our business elsewhere. Restaurant seemed well to kept and clean. Fix your staff and you'll likely get more good reviews. Until then, pass. read more

I go here a lot.and most of the time it is good but when I got here this time I went through the drive through and ordered a soup and a bagel toasted. But it took 25min to get my food .the reason was that 2 of the employees were arguing . But the person at the window was very nice. Other than the arguing people it was very nice and the food was very good. read more

We love Panera and we love our sip club membership! We've visited three dozen locations in eight states in the last nine weeks on our road trip. We ordered in the app and grabbed our cups when we walked in.. then proceeded to fill them with caffeinated deliciousness. This location was super busy when we arrived and super dirty, there was dirty dishes piled high on every bus station both inside and outside (see picture). The few tables that were empty were dirty. Maybe they're short handed, or maybe they didn't schedule enough people? We enjoyed our delicious coffee. read more

Panera Bread - menus on the wall - Sandwiches Near Me - Madison, Wisconsin

See all

I was expecting less but that's more then less seems to be the left over from the last pot, service is good just caught me off guard as soon as I opened it, it seem to be already drunk. read more

Panera Bread - Caramel latte extra whip cream - Sandwiches Near Me - Madison, Wisconsin

Good food; good service. Food is predictable in a good way--not a lot of surprises. I especially like the bread bowls. Surprised is MOSTLY good but not always! read more

Updated review since the store moved 200ft to a new location. Much better store. There is more seating and parking which is great. Still the same problem though. Sitting here typing the review there are over 12 tables, most that can seat 4 people with solo workers and laptops. Its also a little noisy with a few business meetings in progress and people in Teams and Zoom calls. My conclusion is to avoid weekdays. At least with the new building there were a few open seats available. They have also installed a new disabled parking area. The food tasted great and fresh. I had the chicken bacon rancher which was awesome. I rated this a now with the improvements. Improved parking more seating inside and out Improved disabled parking as aways food tasted great Seating issues continue at times with so many people working and studying. read more

I ordered breakfast sandwiches and a cookie treat on-line to pick-up before work at 7:50 am. I arrived after I received the email at 7:54 (late) that my order was ready for pickup. Food wasn't ready - staff couldn't find the order. At least 7 staff in the kitchen that I could see. Limited patrons for inside service so there was no reason to be off schedule. I wanted 28 minutes for my order. I was told "a new process started today". Apparently staff did not know how to implement! There was no sense of rush or pride. Staff needs to be trained how to step up and take some responsibility. The food was awful - threw away my sandwich and the cookies were over baked. Panera needs to address the issues of a poorly run location. read more

This place needs help. The service is terrible. The wait to get your order is way too long especially for a place that isn't busy. I've waited 20 minutes in the drive thru for a bagel toasted with cream cheese on the side with no other cars in the drive thru. Once I was given my food, there was no acknowledgment of me having to wait so long for one item. On top of waiting forever, you would think the team would be a little nicer to the guest... On other occasions, I've ordered breakfast sandwiches, and there's a bunch of water dripping out of the sandwich wrap. Stay away from this location. read more

THE BLANDEST SANDWICH I'VE EVER HAD! F*k this chain. Jersey mikes all day. Capriott's, or Zupas For second. Paneras cranberry walnut chicken salad is trash read more

I went here paid over 50.00 and the man Joshua helped me at the counter. The food was not right so it got sent back twice. They did not toast the sandwich and also gave me cold hard bacon on it. The second sandwich we had I paid extra bacon and it had small chopped up bacon that was so salty I could not even eat it. The broccoli and cheddar bread bowls were great. They also forgot my strawberry lemonade. The women was very rude behind the food counter. The place was clean and nice looking. I'm really upset I spent over 50.00 and we only ate the bread bowl because the rest was so overpowering with salt. read more

See all

I decided to go back to Panera today, after not having a good experience the last time I went. It was around 230pm on a Saturday and I asked for chicken noodle soup. They are out! Last time it was the bread bowls. Ridiculous. read more

I used to eat here a lot. They had the best chicken salad. This was the only item that was really any good. The rest of the items were not anything that interested me to eat. Come in today with my family who also love there chicken sandwiches only to find out they took it off the menu???? WHAT WHY??? I guess they should of asked there customers first. I have no reason to go to panera any longer. Really sucks. read more

shawty w pink hair was lit. soo nice to us and attentive. yummy food. very clean. nice workers

Service was exceedingly slow. Had two orders with same number so quite confusing. Creamy chicken wild rice soup, needed salt and pepper and heat. Luke warm soup is not good. Baguette tough. Could have used being warmed up. Half sandwich was tasty and plenty for lunch. No ambiance, but didn't stop for ambiance. read more

So we got an absolute list of issues. My favorite? They have child locks on their internet. I had to connect to my hotspot to listen to my true crime podcasts. The girls at the window love to mean girl me. If I wanted to be apart of it, I'd watch the movie. They often forget utensils. You would think I did something wrong to deserve these things. But I never complain even when my food is more wrong than right. And it's often dirty, and out of toilet paper. read more

Pretty good place! The Mac and Cheese was as expected, amazing. I love their Chicken Caesar salad was great as well. The tables are kept clean as well as their floors too. It seems like they are pretty organized when it comes to keeping things sanitized. This is the second time I've come here and it hasn't disappointed. Giving a 4 star because all Paneras are quite similar so there isn't anything unique about them. All in all, the staff is friendly and I would come here again. read more

Panera Bread - Mac and Cheese - Sandwiches Near Me - Madison, Wisconsin

This has to be the worse Panera Bread I've ever been to. Today, they closed at 4 due to "short staff" the drive thru was closed so I walked in. 6-8 employees all standing around and when I went to order, I was told it was a 30 min wait....... For a sandwich with 1 person in front of me!! Needless to say I wasn't waiting around I would have gave it 0 stars but they did have my strawberry lemonade that I'm addicted to, so there's that! Good luck and I hope a someone from corporate does an undercover boss on this place...... (wait, is that still a thing??) Laughter makes everything better! read more

They were out of bread when we stopped for dinner at about 7pm. Bread is in the name of the business, how do you run out of bread???

That is completely rebuild building in the same location. I'm pretty sure that is management decision to save everything... On photo is avocado melt AFTER I complained. First one was almost only bread.... Place is not up to Panera standard... read more

Panera Bread - That what advertized - Sandwiches Near Me - Madison, Wisconsin

See all

I honestly never thought I would give a review that was just 1 star. And it's very unfortunate because I frequent Panera's all over the state and I'm grabbing a cup of coffee from a place like this once or twice a day. I honestly was going to get a coffee and and a breakfast sandwich or bagel but even though I was the only person at the counter I had to wait so long for someone to take my order I just got coffee as they were too busy moving things around in the desert case. I wondered why at 8am the place was empty but after seeing all the other poor reviews it makes sense that people are going elsewhere. Once I paid the rude person who was behind the counter I went to get my coffee and the urn was empty, so I informed the rude woman at the register and she went in back and then came out and said that were going to brew it and it would take about 5 minutes. This isn't the first time that I've run into an empty urn but there is normally another one ready to go at that hour. I have no issues with places that are short staffed but I can't excuse a building that just isn't friendly. All told it took about 15 min to get a cup of coffee. I normally would have used the drive thru but it was closed. Sad news is that I went for another cup of coffee later that day and would have gone back there but went elsewhere instead. read more

Panera Bread - Drive thru closed - Sandwiches Near Me - Madison, Wisconsin

How is Panera BREAD out of bread at 10am on a Tuesday? Looks like a beaker just got there and no employees had on uniforms. They need a leader. Or their current one needs a a different job. read more

I came in to buy a bread bowl and soup. I paid almost $9 and got a bowl of soup that was only 3/4 full. When I went back in to get the bread, the guy said "you ordered a bread bowl?" I said yes. He then said, we don't have any anyways. I pointed to the racks of bread bowls and he said that he couldn't sell those. They are for tomorrow, So disappointing! read more

Panera Bread - Sandwiches Near Me - Madison, Wisconsin

the person at front counter was horribly rude she was giving me dirty looks and talking to me very snotty tell her mother to raise her better and she did a horrible job read more

All I have to say is what happened to the top of my sprouted grain bagel flat? They managed to cut off the oatmeal top, which was all I really wanted and kind of the reason for getting the bagel... read more

Panera Bread - Sad sprouted grain bagel flat...what happened to the top? - Sandwiches Near Me - Madison, Wisconsin

The service was fast, and the food was good can't complain really about that. Though they tend to mess up orders a few times.

I have to say the disappointing pizza I got from here was why this review is only two stars. We normally get breakfast sandwiches from here and they are wonderful! However the pizza ( pepperoni flat bread) was terrible and it kind of smelled weird. I took one bite and didn't eat anymore. I would like pa era to stick with soups, salads and sandwiches because their flatbread pizza is a fail. read more

Ordered the Bagel pack and a coffee tote to go. Had to wait a 1/2 hour, and when I went to the counter to see if it was ready they said they forgot. There was only me and 2 other customers in the store. Don't recommend this place at all. read more

This Panera lacks customer service and any sense of urgency. I certainly do not expect the quickness of a fast food experience, but every single time it takes over 10 mins to get food. I have been there multiple times in the morning ordering 1 sandwich with no other orders coming out it still seems to take 10-12 mins. understandably the pricing for the chain have went up, but this location does not provide the experience to make it worth it at those pricing. with Zupa now open, I am eager to give them a try. Multiple times I have had errors with my order. I would rather have an incorrect order than to return to the restaurant because it will take way to long for a simple fix. I am not saying this with any malice. I worked for Panera just a few years ago when I was in college. I understand the standards of speed, seems like your location always has red flashing screens exceeding the time limit expectations. This is not up to Mother Breads standards. read more

Don't come here if you're in a rush. Most of the time it can take up to an hour or more on weekends. Even weekdays at lunch. And if you're on lunch break it's not ideal to wait an hour. Food is good, can be bad and incorrect depends on staffing. New people come and go. Bread is always stale and hard. Always. Each visit is different though. read more

Placed a catering order for 2 dozen bagels and 2 coffee totes a week in advance for pickup at 7:15-7:30. I get there at 7:40 and it takes forever for someone to come to the register to help me. Then they clearly forgot about the order because they asked me when it was placed then I see them START pulling out the bagels. It's now 7:58 and I still haven't gotten my bagels and coffee. read more

Consistently poor/slow service and messed up orders. More than once, it has been unbearably smoky in the dining area. What's up with that?

Awful experience. Sad, because they used to be so good at the old location just across the street from this one. They got our order wrong twice, we were overcharged, and the sandwiches were seriously just thrown together. Never never again. And we weren't the only ones with problems while we were waiting for ours, several people had issues with their order. Huge stack dirty dishes around garbage area. Horrible layout of restaurant. Garbage right middle of flow and seating. New location is seriously badly done!!! One star for food, service, ambiance!!! read more

sitting the the parking lot. we have been waiting 30 minutes for a bowl of soup and a sandwich from the drive through. horrible Serivce

Food was great. Ambiance was one of the best paneras i have been at, but overall terribly rude workers. Aswell as rude death stares. Pennywise who!?!? read more

Panera Bread - My pepperoni melt - Sandwiches Near Me - Madison, Wisconsin

I arrived at Panera on East Spring Drive at 3:50 on Saturday 9-17, only to find that was closing at 4:00. I asked what was going on only to get 3 totally different answers. I wanted an iced tea, and one loaf French baguette and one of the workers said yeah, just go help yourself. I told them I had bought one 2 days prior to that and both my husband and grandson both got sick from it and the worker was like oh well. the trip prior to this one I had ordered 2 salads, I was charged full price and half of the ingredients were missing, I brought it to their attention and they told me they out of product, so I asked for my money back, and the young fellow told me he could not do that because there was no there who had the capability to return money. I think it's time to cancel my sip-club membership and a new place to eat. read more

I found a hair in my food and they didn't have any bread bowls nasty the food was good just I don't like hair that was not my hair it was red I regret leaving a 2 dollar tip read more

Panera Bread - Hair in my food - Sandwiches Near Me - Madison, Wisconsin

They built new location. While parking lot is easier to get in to than the old locations across the street (Meaning traffic, not getting hit by customers leaving the lot, not actual accessibility), not liking the new store. A couple reasons. 1: Large empty wide open space, makes the restaurant echoey. 2: Dull bluish lighting in the restaurant makes it feel more like a middle school cafeteria than a "cafe" or "bread store". Lighting also made the food and bakery on display look dull and unappealing. 3: flies all over sampling the bakery, which is kept uncovered on display. They seemed to really enjoy the ?spinach soufflé?. I would not order any kind of bread on display. 4: Need to cross drive-through lane to get in. People driving through the drive through lane don't care if you are in the cross walk or not and nearly get hit every time as they come speeding through. 5: Terrible parking lot setup. 6: Entrance and exit of the parking lot is too steep, need to take it at an angle to avoid bottoming out my (not low clearance) vehicle. 7: Clerk at the register completely clueless. Ordered large ice tea, get handed a small paper cup. I ask, "shouldn't I get a large Plastic Cup". Clerk: "We don't have plastic cups at this location". Really? as I look around at other customers with plastic cups sitting in the cafeteria... 8: SINGLE clerk at registers more concerned about signing people up for "MyPanera Rewards" than taking the orders of the ~20 people standing in line... (Line from register to the entrance). 8: Attempted Kiosk this visit, however, the Kiosk would not load past the drink selection page. 9: When the outside door is opened by someone entering or leaving, the cafeteria becomes a wind tunnel. All in all, this was a botched move. The old location, while not perfect, was AT LEAST FUNCTIONAL. While I don't expect anything to be done, just going to voice my frustration. I'm sure they will stay busy enough to stay open, but this is an A+ Demonstration on how to lose business. read more

Even with counting 10 people working, nobody at the counter to take your order. The couple of times I've recently come here, there is always something "we're out of"! Today it was the menus Asiago egg sandwich. "We're out of Asiago" at 9:30am! read more