Service is very slow. Months back you could place your order on line and they say at the drive thru speaker, please pull around and we will bring it out to you. Now and past several visits. Sit there and wait. Today about 20 minutes behind just one car. When I got to the window they handed it right out. read more

Drive thru is always quick, staff is incredibly friendly and orders are always accurate.

Didn't want to leave this review but holy smoke what a fumble. The only part of my order they got right was the baguette. Took 15 minutes to get through th drive through with one car in front of meZ Ordered a bacon turkey bravo, with a baguette, a water and a side of extra bravo sauce because Panera seems hell bent on not putting enough on the sandwhich. Get my order no drink, no side of sauce and no time to correct it because my lunch break is already almost over and this location moves at a snails pace. I get back to my desk open my sandwhich There's NO BACON AND NO BRAVO SAUCE on THE BACON TURKEY BRAVO. I could have spent 5 bucks at my company's commissary and had a better depression sandwhich but instead I spent 13 to get ripped off by a staff who clearly doesn't care. 1 star won't return, and making sure to tell my coworkers as well. read more

They leave you sitting at the drive through speaker for 10-15 before taking your order . They only take one person's order at a time. Their ovens are dirty and stink up the restaurant with bad smells. On top of that I see two employees hanging out in the parking lot while there is a drive through line wrapped around the building. By the time they handed me my food it was cold. Only thing this location is consistent at is letting everyone down. read more

Good food. Absolutely .incompetent upper management. They forgot to put my sandwich in the bag. They told me to comeback 7 miles and they would make me another sandwich. I asked them to give me a credit because it was opposite to where I was headed for a meeting. They said they couldn't do that their process wouldn't allow that This is the second time they have done this to me and refused to credit my Visa for their mistake. If you go through the drive through the drive through. Park your brake and take your sweet ass time and inventory the bag. Management wants you to go through rapidly . If they rush you tell them Joe B said to do it and he also said to tell them "KISS My *SS." Panera HEADQUARTERS Read read more

Slowest drive thru you have ever seen. Chronically understaffed. The food is fine if you can wait 30 minutes or eat inside

Friendly location and one that seems to be focused on improving and . 1-While the chain wide Memorial Day gesture is brilliant (pictured) -- those utensils would not pass a true inspection. Gotta nail those details. 2- the milk options are lacking by the coffee station compared to other locations. Unsure why. 3- thankfully the parking lot is better now. Was worth the hassle. In all - a fairly predictable bread co experience. read more

Panera Bread - Sandwiches Near Me - Lake Saint Louis, Missouri

Took forever terrible service said they were short staffed as an excuse. Bagel wasn't good

Terrible service. Out of everything. Soup isn't ready at lunch. No thanks. Two hours for soup because warmers weren't turned on.

Did delivery order through this location and order was never delivered. You call and they no one ever picks up. Avoid this location at all costs read more

Mikayla I love her very sweet kind and welcome they didn't have the correct bread for my sandwich instead of being ruddy patootie she very calmly kindly informed me they were no longing serving that for the night she kindly told me her opinion on what bread I should get very kind sweet and hard worker 10/10 read more

This store constantly has the poorest service... I don't blame the employees they are trying... the management team here should be fired immediately. I always wonder if the owners/ franchisee know how poorly their store operates. read more

A sign was hung on the door stating that they did not have enough staff to open dine in. They were only doing drive through orders/pickup orders through the drive through. Sat at the window for 10 minutes while the 3 teenaged workers walked by the window laughing. I called while sitting at the window, could hear the phone ringing in the building and no one picked up. Finally someone came to the window and was able to hand me my online order I had already paid for without my drink. I ordered an ice cinnamon crunch latte. I said I was missing a drink and she stated that they were out of the ingredients to make the drink. I stated that I wanted a refund and she magically was able to make the drink. Worst experience ever. Will NOT recommend this location to anyone and my family and I will not give this location our business any longer! read more

The place was out of Gouda and wanted to charge me extra to substitute whatever cheese they did have in stock. The cashier was unwilling to help with this. She also was not informed about how to describe the menu options. Overall a messy location physically as if nobody cleans up regularly during the day. read more

An update to my last review...THANK YOU for finally opening your doors to your dining room and having normal hours again since Covid! I'm so happy you're back! I've started coming regularly again since you've opened and everything has been sooooo much better! The staff and management has always been top notch here! I appreciate them, and always have! I understand there will be food shortages and staff shortages, but appreciate you opening your doors again! Glad to be back!! read more

Ordered a delivery yesterday (a Friday) and it came 92 minutes later. NINETY TWO minutes for a delivery. Living only 1.2 miles from the venue an hour & a half is an insanely long time to wait for breakfast. They were out of soufflés by 8:30am (which is a frequent problem when ordering-MAKE MORE), they were out of bacon, out of cheese, out of everything bagels, & cinnamon crunch bagels too all by 8:30am!! Absurd. The door dash delivery driver explained the excruciatingly long delay and it was apparently due to them not being open inside. So this delivery driver had to wait in the drive thru line for my order that I placed on the app, as it was sitting around getting cold for over an HOUR! My mango smoothie was completely warm & gross. When is something going to be done about this lacking location?? It's BS. Sick of it. read more

Panera Bread - 8:46am... 5 minutes until delivery... - Sandwiches Near Me - Lake Saint Louis, Missouri

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Stood in line for 15 minutes only for them to change the signs from breakfast to lunch at 10:51 just as we got up to the register. Said they were out of eggs. Ridiculous! How do you be a breakfast place and run out of eggs? Rude and smart ass response when I questioned why. Poorly run location in my opinion. Left and took our breakfast business elsewhere. This location also lied to me last week when I went through the drive thru I asked for the Strawberry Mint lemonade and was told it was a seasonal item and yet it's still being offered I noticed when I was inside today and had plenty of time to look around me as I stood in the long line. You should not lie to your customers. Again, poor training and poor management. read more

staff is awesome especially Jan! it is clean and The food is great. Service is even better

Food was good. Restaurant not busy at all. No receipt tape, machine was "out of paper." Trash can inside was completely full. Trash can outside had spilled over onto the ground. Totally unacceptable. Mentioned to staff and someone was asked to empty it. Never happened. read more

Horrible customer service. Female "manager" on 5-10-24 was immature, rude, and unprofessional. Had no communication skills over the phone whatsoever and needs training on how to do her job properly. Too young and childish to handle the responsibilities of being a manager. read more

If you call this location, no one will pick up the phone. It rings and rings and then disconnects. Lousy business practices.

I didn't write a negative review when we had bad experiences with this Panera in the past, but today is the last straw. This restaurant opens at 1100. Arrived at 1130 for lunch. Informed that they had no pickles, no tomatoes, and no ciabatta bread. So you can't provide 30% of the menu? And it's not a supply chain issue. This Panera is frequently out of items that other restaurants close by seem to have. Not to mention, this is a bakery, so no ciabatta bread 30 minutes after opening is a joke. Now, to add to this, there was a World War II vet in line in front of us. His daughter asked if there was a discount since it's Veterans Day. The response was that "as a company we do not, but since you asked, I can give you 10% off". WOW, seriously??? Couldn't you have just said "absolutely and thank you for your service?? Oh, and they didn't have the ingredients to make the sandwich that the veteran wanted. This is when we walked out. We will never patronize Panera again. Far too many other restaurants that not only provide better service, but they also show more respect. read more

The choice of a chain restaurant is based on familiarity. There should be no surprises and no deviation from their marketing and mission statement. Or, in corporate speak, they should deliver on their value proposition. So, did this location deliver on providing a fast, healthy, tasty meal of fresh ingredients made to order and provided by a friendly staff in a clean, comfortable, casual setting? Yes. That's why it gets 5 stars. read more

They're always out of something. Out of avocados again. It happens pretty much every time we go but literally every other location in the area is stocked. They've given me tea that tasted moldy, very watered down sodas, sandwiches that were slopped together. It's so consistently bad its a choice. Sucks it's being managed this way. read more

I waited patiently in the drive thru (5:00 pm) for over 20 minutes, slowly inching along for my turn at the speaker, I waited another ten minutes and no one answered my hellos for service. I called the phone line (while at the speaker) and no one answered. I drove around to the front and the doors were locked, but people were waiting in the curbside lanes. This place is a disaster. read more

Horrible service. Out of most everything. Items are missing or you are shorted on portions if they are within a few hours of closing time. Would choose a different location if you want Panera. read more

Panera Bread - Mac n Cheese sandwhich - Sandwiches Near Me - Lake Saint Louis, Missouri

Why any would come back here after one visit? Overpriced cafeteria food and terrible service.

I waited in line for 45 mins. They only gave me half my order for four people and used a free sandwich off my rewards that they are refusing to credit back even though they didn't give me a sandwich. I tried talking to them over the phone and not only were they extremely rude but they refused to give any kind of credit or give me my free sandwich credit back to my rewards. They then told me if I wanted to continue this complaint any further I would have to come back to the store in person or that they were done with my complaint. This was absolutely the worst customer service experience of my life and I would recommend against anyone patronizing this LSL Panera read more

Their food is always so fresh and good. The service was fast and friendly too. A great place to meet up with friends or catch up on some work with their free Wi-Fi. read more

Waited 30min for food and people who ordered after us got their food first. I understand being busy but there was no sense of urgency. My sandwich was cold, they forgot my bagel, silverware, chips, etc. not a fun time. Not nice people read more

You never cease to disappoint me!! I am seriously a glutton for punishment. This location is by far the worst. I order the same thing every single time I eat at Panera, and EVERY. SINGLE. TIME. this damn location leaves out the same ingredients on the same sandwich. Coincidentally, my co-worker ordered about 20 minutes after me, ordered the same sandwich, and they left out the basil AGAIN!!! I hate to be like this, but this place has to be run by the most incompetent group of people. After the last time, I even went into the store and talked to a manager, but that apparently didn't help. I don't know what else to do here. If I could order from another location, I would, but this is the closest one to my job. Let's not mention that they did a horrible job this time of making the sandwich in general, but that doesn't even matter at this point. I am just so pissed read more

Failed to deliver order. Door dash picked up wrong order and Breadco simply canceled the order without notifying. So no clue anything was wrong until lunch time. They blamed Door Dash, but it sounds more like Breadco messed up. They attempted to blame us even though we had nothing to do with it read more

I use this Panera as a study space all the time. It's very busy, but as long as I have headphones it's fine. Nobody bothers me, I can just sit and do my thing for as long as I need to which is great. But oh my god the cafe is closed ALL THE TIME anymore!! It's so frustrating!!! I walk in and ask if I can sit and study even if I don't order anything and it's an immediate no which doesn't make any sense to me! Even with other people inside working. Service is okay, as long as they're quick I don't care if they're overly nice. But wow, it's at least twice a week that the dining room is closed. It's getting ridiculous. read more

If I could give zero stars I would I have been to this location many many times before and they always mess up my order.

We visited the location in Lake St Louis about 1:45 on sunday. We drove by other Panera's because this one is usually good. To start off the St louis Bread company was out of Baguettes and bread bowls. So we amended our order because the Bread co was out of bread. When we were finished I went to use my loyalty card and the Cheyenne and register couldn't enter the number and told me I had to use my phone number. When I entered that it wouldn't work either. She literally said "oh well that'll be $30.93" No apology, no attempt to fix it no offer to get the manager. I paid and when she asked me for my name I said "pissed off" thinking that would trigger some action. Nope she did nothing. I apologized to Cheyenne for being upset because she really had no idea how to deal with any problems, she was like a deer in the headlights. Panera 1. The bread Co can't run out of bread, you have only 1 job and it's in your name 2. Train your people read more

I go to this Panera about twice per week. Never have I EVER been in a situation as worse as this. My order was completely messed up. There were onions on my salad (a minor thing) and my soup was wrong. I ordered the Summer Corn Chowder, since I'm vegetarian. But, I instead was given the Ten Vegetable soup. I love the Ten Vegetable, so I wasn't extremely bothered.... until I gulped down half of it, which CONTAINED CHICKEN. It's been forever since the last time I've eaten meat, so subsequently I am having terrible abdominal pain right now because of it. Three stars because I know you guys can do-- and have done better than this. I think the staff in general seemed unfocused today, and I totally understand since it was the end of the night, etc. However, as a loyal customer of this Panera, I am deeply dissatisfied with the work ethic displayed tonight. So, a little tip: Please train staff better. I'd hate for another non-meat eater to get in the same situation. It's super painful. read more

Poor service. I waited for 10 minutes in the drive through to not even recieve the correct order.

This is the worst bread co in the area. Never seem to be open and the wait times for a simple order is astronomical. looking for something quick? Do not go here. Horrible service with employees goofing off in the back with a line around the building. read more

Stay away from this location! I ended up with a very upset stomach and throwing up from the food I ate here!

I actually had quite a disappointing experience at this establishment. I am not one to write a review, but I figured maybe this could help improve this store. I made an online order for a lemonade at this establishment. Nothing too hard to prepare, or so I thought. I had placed it to be picked up in the drive-thru. Once I had gotten to the drive thru, I was informed by the lady that all rapid pick up orders are to be picked up inside. There was no line whatsoever in the drive thru line. But I figured it must be busy on the inside. So I parked my car and went inside. To my surprise there was hardly anyone inside. Just a couple messy tables and awful smell that was lingering. The few who were there had already received their meals and there was no wait list other than one person. Keep in mind, I am just picking up a single drink that needs no preparation other than to pour it in the cup. But please tell me if I am wrong. Anyway I find the rapid pickup shelf and still my drink was no where to be found. I wasn't early or late. I figured after talking to someone on the drive thru not even a minute before, they'd have it ready. But other than a drink marked for someone else, mine wasn't there. I attempted to find an employee, but all 5 of them seemed to be hidden in the back gossiping and having a great time. I ordered a simple drink that I had already been payed for and was marked for the drive thru. I would understand if the place was busy, but there was no rush or line of any sorts. At this point, it wasn't worth it. So I left and if I can help someone. I would advise y'all to avoid coming to this store, and just take the extra drive to Wentzville's store. read more