I am a huge Panera fan and frequent the one on Gull Road. I have had nothing but great service and food from this cafe. Like any cafe with fresh baked goods, you,re gonna run out if you're busy...and I've seen the highs and lows of this cafe. The staff are running around staying on top of things when they are slammed and still remain polite with a smile on their faces. I know that they have to maintain their freshness rules as once I came in to purchase the small soufflé as they were pulling a couple to discard -- they refused to sell me one of them as the 2 hour freshness deadline had passed. Fresh ones were just coming out of the oven. people like Matthew don't get it when it comes to fresh baked goods the Panera way. Just like great cafes, if they run out of the prime rib or salmon I don't get angry at them, I just wish I would have arrived at their cafe earlier for dinner. So I have to make another selection. And , I've never seen this Panera without some type of baked goods. You just can't please everyone all of the time! And, Josh Hopwood is a wonderful manager...he gets kudos from all of us for his professionalism and customer service. A+ Panera! read more