We paid a lot of money for our combined order and when I opened my toasted caprese, it had one small piece of flat mozzarella and an overload of basil and pesto. It was completely inedible. I'm highly disappointed and won't return. Photos are what's on their website vs what was delivered. read more

Panera Bread - Terrible Caprese sandwich. - Salad Near Me - Houston, Texas

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I haven't been here in awhile but the broccoli soup is still delicious. The agave lemonade was delicious. Service was good. Our only complaint was the ice machine and lemonade dispenser had issues and it's not long before the dispenser will not work properly. The ambiance is casual and like many places now it wasn't busy at all. I want to go back to try other soups and salads that are new to me. Only 4 stars because of the ice and lemonade dispensers. read more

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let me just start this off by saying that this is by far the best fast food restaurant experience i ever had,As soon as i stepped foot in this panera bread i was immediately hit with this welcoming greeting by a good fellow named max. BOY let me tell you about this guy,if you're looking for a good hard worker with a can do attitude THIS IS YOUR GUY without a doubt by far the BEST customer service i ever had.KEEP IT UP!! read more

Panera Bread - Salad Near Me - Houston, Texas

It's adequate, but has some concerns. I was in the area and needed food late one evening. The inside was cold and draft to the point where my group walked around to find the least frigid spot to sit. The cashier told us to put the numbered flags on our tables and someone would bring out our food. That never happened and we eventually saw our food just sitting on a counter. The cashier also offered my a couple choices of sides with my combo, but it wasn't what the menu reflected. In the end, I didn't even get what I asked for. I'm giving 3 vs 2 staes because the food itself was actually good. Both salad and sandwich were tasty and hit the spot. My colleagues loved their cookies and dinners too. The half and half combo is a nice offering. Parking is plentiful in this strip mall. read more

Panera Bread - Inside, ordering area - Salad Near Me - Houston, Texas

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I haven't been there lately, but I often get the pick 2 salad and half of a delicious sandwich and a drink. Best deal for you and healthy too. read more

Food: Dozen Pack Bagels Service/Atmosphere: The absolute WORST service I have ever experienced at a Panera! I'm very easy to please BUT treat me with KINDNESS, RESPECT and DIGNITY!!! I placed an online order which was delivered unlike ever before. Usually, my bagels will be placed in several bags (sweet separated from savory) inside of a larger bag. Not today, my bagels were all thrown together in a large bag. If your customers are ordering from your store, you should take the time to ensure accuracy and safety. A person can easily stick their hand in the bag and touch my bagels. Common sense would tell you to package the items so they are not exposed. I requested my bagels be sliced because I place them in Ziploc bags before freezing them. I order my bagels once a month and freeze them for easy storing and use as needed. Less than half of the bagels were sliced yet, it was my fault???!!! Again, once a month I order basically the same kind of bagels and ALWAYS sliced. The "manager" was on the defense immediately and blaming me for the error. Despite me telling her that I know how I placed my order and maybe their system made a mistake, she denied. She was going on and on demonstrating pure frustration. I stopped her and told her that the first thing she was supposed to do as a "manager" was to apologize to me for the inconvenience they caused. I has to stop working, leave my house and drive to Panera to fix this issue. The one type of bagel that I really wanted, they failed to put it in my bag. I ordered and has to pay for my everything bagel. I was thrilled when Panera opened near my home. No matter where I travel to, I will find a Panera to visit and work from. I used to come to this location, have breakfast, work and later have lunch before going home. I have held meetings here (yes, I'm still parked in their lot getting this review together). I've spent plenty of time and money at this location alone. I would do the same thing at another Panera before moving in this area. I noticed the ratings have dropped which means management is problematic. It's time to revamp, get rid of the cancerous cells and put new and healthy cells in. Time to rebuild. "Manager" L.O., you demonstrated a lack of care and consideration for your customer. Without customers, you CANNOT successfully run a business, have a job and get paid. DO BETTER!!! BE BETTER!!! El modo en que me has tratado hoy no tiene nombre y debería darte vergüenza. Si no quieres tratar con el público, deberías buscarte un trabajo en el que no tengas que resolver problemas con amabilidad y paciencia. Hazlo mejor!! Sé mejor!! read more

Panera Bread - An order placed online and delivered should be packaged safely and securely. - Salad Near Me - Houston, Texas

Ordered a bagel breakfast sandwich, found out it wasn't even a bagel, it was just an Asiago covered bread bun. Funny when a bagel is no longer a bagel. I had to write that while the food was ok, I wasn't excited to come back again. I did include a pic of the men's restroom as it looks as bad as an old time gas station, dirty sink, dilapidated mirror, etc. I felt dirty after leaving the restroom. read more

Food is good but the place needs maintenance. Stained chairs, chipped walls, dirty ceilings. It's kind of unappetizing looking around when you're trying to enjoy your food. read more

To start I like Panera Bread but this location absolutely sucks at customer service and relations. Every time I have been here it's horrible. If I'm gonna spend my money on over priced food at least act like you give a shit about your customers. I will not come back to this location. read more

Panera Bread - Zero customer service. Not impressed. At least acknowledge your customers. - Salad Near Me - Houston, Texas

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They forgot my Greek salad. Whenever I tried to call no one answers. Ive called 3 times and nothing at least give me a refund. read more

Panera Bread - Salad Near Me - Houston, Texas

The wait time was 45 mins for a soup,grilled cheese and a flatbread. The people who came after us got all their food before us I was immediately annoyed and shocked because we only have 3 food items. The employees were rushing and telling the new people who were coming in as we waited that they were closing early and they can only order take out in a rude manner. No good customer service. After finally getting my food the grilled cheese was horrible looking didn't look like the advertisement at all it looked microwaved not one sign of it being cooked. The cheese wasn't melted it was thick and the bread wasn't cooked. Very disappointing the general manger was there and didn't offer to do anything when I came back the next day to get my refund since they closed earlier the day we came the other manger was like oh yeah my general manger talked about this order yesterday.... Not a sorry or anything. If the GM talked about the order why not offer better service read more

Panera Bread - Right before I returned the sandwich - Salad Near Me - Houston, Texas

They did a great job on my food I enjoyed everything very much, but my husband did get the Mediterranean rice bowl and the rice was hard but my husband still tried to eat it because hes crazy lol he's Italian and hates wasting food but I was like you need to tell them at least so they can check there rice and make sure it ok. He's like, but I ate most of it. I was like still because our entire lunch he kept on telling me how hard the rice was. My husband doesn't like complaining at all! So like I said, I told my husband to tell the guy about the rice so that somebody else doesn't go through that experience because it could just be a mistake with cooking it, So he did and the guy was nice enough to offer Gavyn something else and gave Gavyn a sandwich. They didn't have to do that but it was very much appreciated! read more

I love coming to this Panera Bread, not because it's close to where I live, but because the staff is always so nice and gives me good recommendations. In the mornings, they're so prompt and welcoming. In the evenings, I've had the chance of ordering when Chandler and Jakya are working. They make my Panera runs something to look forward to with their bubbly personality. Thanks for brightening my day and making my Panera runs something to look forward to. Oh yeah, the food is pretty yummy as well! -MB read more

Don't go to this Panera. My order was missing a whole pizza so I called the manager the solve the issue. Manager kept referring to my mother who picked up the order as "the driver" and told me to take it up with the driver. He kept shifting the blame on us instead of making it right. When I told him that I'll send back what he gave me for a full refund, he said he'll correct our missing order. Now my mother has to drive 20 minutes back again to pick up their mistake. Garbage customer service and even worse manager. read more

Every time I think I can give them another chance, they remind me why I hate this location. They serve the most thrown together disgusting looking sandwiches. It's not like there's a rush and they're in a hurry. read more

Breakfast is always cut off, wish the menu was open all day. Always running out of ingredients or they don't have certain meals available.

Went in today hoping to get a good lunch. I went into the establishment and no one greeted me. I stood at the register and waited for someone to help me. Finally one of the girls was like FedEx is at the register, the girl she told this too ducked her teeth like she didn't want to help me and so another girl came to help me. I told her what I wanted and when my food was ready it was the wrong order. They re made my order and it didn't taste good at all. The service and the food is horrible. Management needs to be upgraded because they don't seem to care about showing good customer service. read more

I go twice a month on average to Panera Bread for their asiago bagel with over easy egg, sausage, and a chocolate croissant. Today I decided it may be the last time I go to Panera. They discontinued any item with over-easy eggs, the sausage was small and thin, and the chocolate croissant was dry with a big hole in the middle where the chocolate filling was expected to be. For the two of us, we paid $30. Not only did they cut corners, the price went up. You would be lucky to get hot coffee that has not run out and need to ask someone from the counter to refill it. read more

This location is ghetto. They dont do phone ahead to go orders but take twenty minutes to prepare of 5 minute order. After that they would still make me pay for their tropical tea or kitchen sink cookie at a whopping $3-$4 bucks. Offered no type of compensation for the amount of time wasted here. Its the closest location to me but Ill make the extra drive for the gray street location. Steer clear of wallisville location and they only had two people working. Those two people had to man the drive thru, sandwich making and front counter. Ridiculous! read more

So i ordered by 9:50 a $48 order only to not get my order by the time they said which was 10:24-10:34. By 10:36 I call Panera because I originally ordered through the website and received my "track my order" and confirmation from Panera's website directly and somehow they made it my fault. They tell me that their deliveries are through door dash and they told the door dasher to call me because they were out of the soufflé And the tomato basil salad I wanted and he left only to return 10 min later with another order. I don't understand how they couldn't call me when I ordered through their website and I am on serious meds so I can't drive and get my order. It's literally within a mile. Anyways, the manager Asher said there was nothing he could do and I've never had this bad experience at Panera, sighhh... hope they can Atleast refund me if it's the only thing they can do read more

I visited this location because of a recent [pay] invitation to a tasting. It was $5 a person, but I was still a bit insulted. Maybe that's my Elite spoiled Yelper mentality... It was stressed that tasters may visit the table only once and obtain only one of the 5 items that were available. Oh, and tasters had to pay for their own drinks if something more than 2 ounces of frozen lemonade was desired. Needless to say: I want my $5 back. The food was a bit of a bore and there was no sort of distinction between regular diners and tasters. I don't know that out of the corn soup, new flat breads, salad, and rhubarb cake I will return to purchase any of those items. There was nothing that stood out about the taste. On the other hand, my poor food quality and availability experiences with Panera may have also led to a very bad taste in my mouth that overrides the tastes of any food they present to me. This might be a good place to stop for a quick bite that's a bit better and more health conscious than burgers and fries. read more

Wow. I really can't believe this store operates with the RUDE team they currently have here. The girl in the front is an absolute sweetheart, so honey this doesn't pertain to you ;) however, the COMPLETE A-HOLES making the food in back need to learn how to not complain about customer orders in front of the customers that ordered it haha we heard everything y'all said! I've contacted corporate, which is something I have never done. You guys are rude, I'll never be back. Also, check out the SUPER FRESH apples they set me up with!! :) read more

Panera Bread - Salad Near Me - Houston, Texas

Recently visited for dinner. We were quickly seated and quickly attended to. Drinks arrived efficiently and the server was polite and attentive. The food was fresh, and properly prepared. Me and my guests were pleased by the overall experience. read more

A friend and I stopped by this location for a healthy bite to eat it was horrible including the service the workers need to be re trained on how to speak to customers and no I will never come back and no I won't recommend this place to anyway the best thing to do is find another location to go to and stay far away from this one read more

First time coming to a Panera Bread, by far the worst customer service I've ever experienced. Cashier forgot to add a drink, ordered a frozen lemonade which we never got until the end when we were done with our food, staff looks like they don't want to be there, when I stood up 3 times to keep asking for things they forgot they kept looking at me like I was the one being annoying. Oh and did I mentioned we were the only ones inside? They literally have a staff over 5 and not doing anything. They shouldn't treat customers like that. Do your job right and you won't have customers asking you for anything! Thank you read more

Haven't been to a Panera in a long time, but my experience here was pretty decent. The ordering went fast and the food came out quick. The food was basic and it was pretty tasty. Panera is a great place to come to if you are looking for a quick bite to eat at lunch. read more

I honestly don't understand why this location is negatively reviewed. I come here frequently (once a week for sure) for salads only and I've never had a problem. If something wasn't available, the staff has been friendly and talked to me about it. I order through the app and customize my salad how I want it. I'm happy with my experiences and will continue to come back. read more

We decided to do curbside because we thought it would be more convenient for us and the workers to give them time to complete our order. We received a notification that our order was ready at 4:15 pm. We finally got our order at 4:40 pm but they gave out many drive though orders before ours when we were waiting for a long time, our order was not big either. Anyways, just don't order curbside, wastes time. read more

Sunday morning just wanting to enjoy my breakfast. Nothing is told to me at the speaker about the toaster at a bagel place not being hot when I asked for them toasted. This while showing up an hour after they open. Then I'm handed two cold bagels with not a word from the window person. read more

Panera Bread is one of my absolute favorite restaurants and this Panera on Wallisville is by far the WORST I have ever had the displeasure of dining. Every single time I order there is something (if not EVERYTHING wrong) At this point, after YEARS of complaining to managers and giving them a chance, I am livid. It's true I customize my order but what is the point of eating food if I won't eat it the way I like? They even repeat my order back to me and it is still WRONG. I'm hungry and i just want to eat food i like and PAY FOR, and you know Panera is not cheap. Every employee here has a bad attitude. The only reason I still go back to this location is because it is the only one within a 15 mi radius. Which really breaks my heart. I love Panera but this specific location is a sad excuse for a restaurant. I want to eat their food but all I leave with is disappointment. read more

I wasn't going to post anything, but after reading all the reviews about people complaining about the service, I had to. The lady that attended my friend and I was very rude to us while we attempted to place a simple order. It was a lady with sort of red hair, she sounded like she was the manager. I was in a good mood, until my interaction with her. Please fix the customer service for the sake of future customers. read more

Everyone is yelling at each other! BAD LOCATION. Aside from the rude staff here the location needs to be remodeled or removed. WHO thought it was a good idea to build a drive thru lane next to a 10 lane busy freeway road needs to go back to school. Too loud of traffic makes it hard to tell order and the staff knows this and acts like it's your fault! read more

I have been a few times and rhe service is very nice. I am not the bread guy anymore but the smells are good. I like the food but not a lot of vegetarian food for me except the modern Mediterranean salad. I like for lunch and maybe dinner. read more

Panera Bread - Mediterranean salad with quinoa a side of baked potato soup - Salad Near Me - Houston, Texas

Do not eat here. This is the absolute worst Panera that exists. They never get any order right, never have anything (sausage, half their bagels, orange juice). You will not get what you ask for and it will also taste like garbage. Smoothie I got was no where near what it tastes like everywhere else. Seriously, do not eat here. read more

The sand I ordered this evening was horrible! it was dry, half thrown together, and tasted like it had been old.

Wife and I have eaten here for lunch a few times. Place is clean and staff friendly and professional. Soup and sandwich was good But I wish they had a few more options on the menu for meat eaters like me. Can't find anything that's bad about this location but its just not on my favorites. P.S. I hate Arby's! Lol! read more

Busy day of working, working out & running errands. Handling business on the phone, I go through the drive thru & order a Green Goddess Cobb Salad. Take the bag, Drive home, still handling business. Trying to get home to make sure that I eat before 8:00. Get home & find out its a whole salad with NO CHICKEN! I call several times & no one answers the phone. I drove all the way back & have to sit in the drive tru to get to the window. Yep the guy the issue & he says, we can't take the salad back, so we'll make you a fresh one. I wait about 7 minutes, I'm timing because it's past 7:45 now. Then the young lady comes to the window, we can just give you some cut up chicken in a cup. I make sure to check the bag, to find about 6 small thin strips of chicken in the cup..... I drove ALL the way back for THIS?? There was no apology.....There wasn't even a offer of a drink.....NOTHING!!!! And now I'm FINALLY home at 8:15, beginning to eat! read more

I like eating here before my night classes at san jac. I come here a lot, and it's good most of the time. The past few times have been disappointing though. I decided to try their Mac n cheese, and when I got it, it was cold on the top, and barely warm on the bottom. Also have ordered the roasted turkey and avocado blt, to only get a blt. Not a big deal. The staff is extremely friendly though. Not everyone is perfect. But cold food is unacceptable. Am I going to stop coming here? No. Will I get the Mac n cheese again? Probably not :P read more

I go to this location because it is close to home. There was a long black and blonde hair stuck to my bagel. The manager that I spoke to said they would replace it. By the time I made it back, they were out so I had to make a different selection. The bathroom is nasty and rusty. The business is under 10 years old. read more

Stopped by this Panera for a break from our drive to El Paso to relax for a few hours. Pretty much the same experience I've had with any other Panera. Good, fast service for good food that is a little overpriced. Regardless, I still come here for their phenomenal cinnamon crunch bagels. Also, free wifi is nice when you're getting close to maxing out your monthly cell phone data plan. read more

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