Drive-through service was fine. I ordered a bagel to take home to toast when I pulled it out of the bag. I might as well have gotten it from the grocery store. It was hard and had been made probably offsite somewhere was not fresh at all and just tasted worse than the kind you get in the freezer section at the grocery store. The quality of their food has changed so much. This is probably my last visit. read more

6/4 @ 14:24 I used the drive thru in Gallatin TN cashier name Chana Order# 107064. I ordered 2 bowls of Broccoli Cheddar soup with baguette sides. I received 2 bowls of some really disgusting Mac and Cheese with no baguettes. The receipt had the correct information so apparently someone working there is illiterate. How do you mess up such a simple order??? read more

I always do in-cafe pickup and I've never had any issues at this location. The food is delicious and the employees are always welcoming and kind. I get the sausage and egg Asiago bagel stack and tropical green smoothie each time and it's my favorite breakfast order. read more

so i told them i am keto, i cant eat bread so i ordered a lettuce wrap style grilled chicken BLT and they had gotten a attitude with me and kept asking why i cant just get bread and pick the bread off they dumped pepper everywhere and also didnt lettuce wrap what i paid for ($10 BTW) they were so rude to me simply because i said i am keto. read more

Panera Bread - a grilled chicken blt - Salad Near Me - Gallatin, Tennessee

OMG!!! I so wish this app had a reply button for some of these awful comments. One person gave them one star because he had to wait six minutes in line, same guy said his sandwich was spoiled. I am currently at Panera enjoying a great sandwich and soup that I didn't have to make. Service was good, staff was super friendly, bathroom is clean and the dining area is clean with tables bussed. Am I missing something? Before you get on here and give any business a one star and complain about your six minute wait think about your words and comments before bashing someone's business, this is not what Yelp is about. Also for the record I have no affiliation with this business but from what I have seen they are doing a great job. read more

Worst customer service ever! The drive thru was completely rude And by 'toasted bagel' was burnt and had a weird chemical taste. I could not stand the taste or eat it. We can't drink the coffee either. Weird taste. Upper management might want to make a stop in there to see what's going on. Long time customer of Panera Bread.. When I visit my family in Gallatin Tn, I will not be visiting this Panara Bread. read more

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At 10:30a they're out of many breakfast pastries. Now I'm stuck in line for over 6 minutes and didn't receive anything! read more

Panera Bread - Stuck in their slow drive thru! - Salad Near Me - Gallatin, Tennessee

Starting off, AMAZING customer service. I was greeted by multiple people, including Nicky and Liona. they were very patient and friendly. Liona gave us guidance on foods reguarding allergies, and helped us out. Our food came out in less than 5 minutes, and it was spectacular. We got the chipotle chicken avacado melt and the new italian steak and fresh mozzarella sandwich. they were both amazing, perfect portion sizes, and great prices. Very clean environment, very homey. I will definitely be back soon. read more

Went in the other day. 3+ hours before closing. There was nothing, I mean absolutely nothing on the front pastry counter and nothing in the bagel/bread baskets behind the counter. The lady that finally made her way to the counter acted like we were enemies for even coming in and bothering her. Cool, we left. Maybe a fluke or a bad day, I try to understand. About a week later, I come back to the drive thru to get some breakfast for the fam. At 9am they are out of half of what I asked for. How can Panera, a bakery that makes and sells its own baked goods be out of croissants at 9am? I ask if they are making anymore and he laughs and says no. Ridiculous question apparently. Cool, I get what little they do have available because I'm already in line and blocked by cars so now I'm forced to wait anyway. Finally get to the window and the guy yells at me, "$47.23!" like he's pissed I even exist in his world. No "hi" or "good morning", no "thanks for your patience and understanding that we just opened but have nothing available", just that general feeling of, "why are you here, haven't you learned yet?!" I have learned. Almost $50 for 2 bagels a sandwich and 3 drinks with a healthy side portion of unavailability and borderline hostility from the employees. Customer service is dead and its places like this Panera that continue to do us the favor of desensitizing us to bad businesses run by bad people that hire bad employees to dole out bad experiences. This review is not for this Panera. They clearly don't care and won't change. This review is for us, the customers that have the power to shut these places down from lack of business. We have to stop supporting these god awful businesses that treat customers like an afterthought and inconvenience. We force change with our wallets. We can't keep letting this garbage slide. read more

Have been buying souffles for my wife for a long time now, and up to now, they were quite good. This morning I bought one and it was approx 2/3 the size of the ones I used to get, and the funny thing is that i'm still paying the same money for this tiny version. I was told that is the new process, which is what they are told to tell us, but the new process for me is that I will also cut off any corporate accounts with Panera. read more

Went in for a breakfast to go. Ordered an oatmeal with no strawberries but asked for bananas instead. Hubby got a breakfast sandwich. We also ordered a sour dough bread sliced thin. Cashier shorted my husband $20.00 which he caught right away. We sat and waited for our breakfast. Lady called our name and we got a bag but no bread. Nobody is paying attention. She went and got the bread and sliced it as we waited. Went to the car and started eating. Hubbys sandwich was good. Super thrown together and messy, but good. My oatmeal had strawberries in it, which I asked to be omitted with a few banana slices on top. The oatmeal was so thick it could have been eaten with a knife and fork. Very dry. Not enough water in it. I just threw it away. Nobody cares. Nobody greets you. Good Customer service has become nonexistent. The young kids don't give a flip. It's a shame really. Also, the floor was very sticky. I was turned off by the entire experience and we will not be back. read more

I came in to kill 30 minutes between appointments. I honestly don't know how a restaurant can run out of milk when there are grocery stores with 2 minutes of the location. I wound up getting a refund because after 25 minutes they still could not produce two muffins and a hot chocolate. I am a reasonable person and if I saw a legit effort of the restaurant staff working hard to see to their customers I would have not said a word. Instead I the kitchen working in what seemed to be slow motion without any acknowledgment of me standing at the counter waiting for almost 10 minutes. Also, I paid $11.11 for my order and was refunded $9.91. I didn't have the patience to question the difference because the refund was issued by an employee who never acknowledged my issue and clearly didn't care. Needless to say I won't waste my time at Panera again. read more

Dirty and not friendly! First time here. The place smells like an old hotel room. You can feel the dirty carpet sticking to your shoes. The staff are like robots. No emotion. It's really sad. Ordered on dirty tablets. Made special instructions to heat chicken in Caesar salad. Chicken coke cold. Ice cold. I asked about the note to heat chicken and they argued with me. No option to do it again. Missing part of order. It's 8:13pm well before 9pm closing and staff began emptying the teas. read more

Salad w Chicken n fresh berries is delicious especially if u customize it w up to 5 free things. Up over $12 now tho. Prices r up everywhere. Chic fil a has similar Market Salad for about $3 less but no baguette. Check ur order for accuracy before u leave. read more

Okay what the crap is this Panera.. literally so disappointed . 1 star cuz the bagel was the only thing decent . read more

Panera Bread - This is pathetic. Totally disappointed - Salad Near Me - Gallatin, Tennessee

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Just went through the drive through. Waited a long time for someone to acknowledge me. I had to ask "Is anyone there?" Girl seemed new. I ordered a you pick two she did not ask what I wanted in the you pick two then said what else would you like? I said, " You haven't asked what I want in the you pick two, then a male voice came and in a very snarky tone said "That's why we asked you what else would you like?, which made no sense. Then the girl came back on and took the rest of the order. When I got to the window she had mixed up the order and had to re-ask what I ordered. When the order came it was correct however, the lettuce in my salad was wilted and inedible and my Greek salad had no feta and only two olives which were shriveled up! After spending 21.00 plus dollars on lunch to say I was disappointed is an understatement. The sandwich was well made and very good. read more

This evening in Gallatin, TN, we ordered a Panera delivery. We ordered 2 Turkey Chili bowls and a bacon turkey sandwich. We only received one bowl of soup and a cold mac and cheese. The turkey and cheese sandwich was stale. The turkeys chili meat was spoiled. What happened to the Panera restaurant that used to sell clean and healthy food?? Oh, by the way, this order cost was $43.49. Never again!! read more

This is the Panera in my local area and I use them more as a bread store. We typically place our order online and stop by to pick the order up the next day (bagels mostly). Multiple times our orders have been wrong. Moreover, the order is listed correctly on the receipt but the bagels in the box do not match. The receipt will even have a "checked/verified by" annotation. Also, why do they close the box before you pick it up. Warm bread just gets mushy when you seal in the heat. read more

Food- please check the freshness of lettuce in salads, mine was a bit wilted . The staff seemed over busy or just poor customer service, i don't which really, I very highly suggest trays be available it's hard to carry different dishes to a table with a child present. Customers order from an electronic kiosk, pick up their food by cell text and clean up their own tables. I enjoy Panera bread but maybe just not this site in particular read more

The boy in the front was so sweet to me and my family , and his smile was so handsome. I think his name was a'mir. He helped my son order. Definitely coming back if he works there. read more

I just spent the last hour in the line for the window at this location and they couldn't even make my food correctly, 20 of those minutes were spent sitting at the window with zero update on what was going on, I got a caprese and all that I asked was no arugula. I know some reastraunts don't allow you to modify food but they've done it before, so to wait for 30 minutes to even get to order my food, and another 20 at the window, for them to simply just not put arugula on the sandwich is ridiculous. I myself have worked in the reastraunt industry for the last 4 years, I get it gets busy, but yall have all this time and you still screw up one modification, ludicrous. read more

This establishment was dirty, which was the first thing I noticed. Fingerprints and smudges all over the door and windows, plates and bowls stacked up high near trash cans, tables not cleaned off, etc. We ordered at the kiosk but unfortunately they were out of a few items, and when we went to ask employees if the kiosks were accurate they were unhelpful and clearly unhappy (probably to work in such an environment). The food was fine, it's typical Panera chain food, but overall I was extremely turned off because of this specific location. read more

Friendly people, neat environment but I was disappointed in the bacon, egg and cheese sandwich which had lots of bread, a little cheese and two tiny pieces of bacon. The bread gives the appearance of a sandwich but they'd be better off discarding half the bread and doubling the bacon given the price point. read more

I always get good service at this location and find their portions to be more generous than most Panera locations in the Nashville area. Today I accidentally ordered curbside for their location but sent my husband to the Madison location "which was totally my fault" but they so graciously refunded my money and cancelled the order so I could place my order at the correct location. I can't remember the ladies name that called me but she was super nice & I can't thank her enough! I will continue to patronize this location, especially since it's my favorite location. read more

As soon as we walked in, nobody was at the front counter. We had to yell two times to get somebody to come to the front and take our order. I said good morning to the lady taking the order and she didn't even respond to me. Horrible customer service! sadly, we have had horrible customer service at this location many times so we will not be returning. read more

Always a bunch of people working but no one that really wants to do their job. Every time I go to this location I have some kind of issue. I don't like being that person but I've never had service like this. McDonald's does a better job. They definitely need a manager that cares more. read more

It was very disappointing to order delivery & receive our food delivered with no door bell ring, although those were the instructions. Then to find, once again that my chipotle avocado melt only came with chicken & chipotle. No avocado, no cheese. I added my own. This is the third time I've ordered this sandwich from this location & it was made this way. Ridiculous for the cost to have subpar food/service. read more

Don't order over easy eggs here. They *never ever ever* get them right. The easiest of all eggs to make, yet they fail. Every time. Don't believe me? Order one and prove me wrong. Otherwise standard Panera, just they need to step up the egg game. read more

This Panera has super unfriendly staff that don't seem to really want to help. For some reason their lattes are inconsistent, one day you'll get one and it tastes great and the next time you'll order the same thing and it's horrible. Then if you ask them to fix it they give you major attitude and replace it with another nasty one! Not sure what's going on at this location. read more

Food is good and the staff is usually very friendly and polite, but sometimes they short change you on portions of meat. I usually get the Chicken Frontega or the Turkey Bravo. I've had a few other items, but theses are my faves. The last time I went there I might as well got a cheese and onion sandwich. I ordered a whole Chicken Frontega sandwich and ate half on my way home. The next day I went to heat up the other half so I opened it up, for even heating, and that's when I saw that I had so little chicken I decided to see just how much. I was able to put all the chicken on a teaspoon without any falling off. Really? I had an email asking about my experience with Panera and I decided to fill it out. Of course, I got the exact response I expected from a company who I believe does not care about their customers enough. The response was, so sorry about your experience. We will use this info to better train our people. Mind you, this isn't the first time I've responded to an email with same issue, just the first time I had so little chicken that it wasn't worth eating. So, I paid for something that I technically did not get (chicken) and the best they can do is sorry. I feel like they should of, at the very least, gave me another half of a sandwich, for free, on my next visit. I should of know from a previous response. Obviously, the using the info to better training our staff isn't working. For the record, I've only said something once before, because I was tired of only getting enough chicken to cover half of my half a sandwich (thin layer mind you). To me, the chicken should at least cover the bread. After all, wouldn't the meat be the biggest expense? As for the other sandwich I normally get, never had an issue and I love the bread on the Turkey Bravo, yum! So why is the chicken on the Chicken Frontega always so chintzy? At least half of a whole sandwich always gets short changed. This was just the worst. I love Panera, but this is getting out of hand. You can see it in the pics, but it's hard to tell how much chicken there actually is because I tried to spread it out by this point. If it happens again, I will most definitely take a photo with chicken on spoon by the sandwich. read more

Panera Bread - The chicken half. - Salad Near Me - Gallatin, Tennessee

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I'm a big fan of Panera, however this establishment has continually left me a little disappointed. They continue to be 'out' of some of my favorites no matter what time I day I drop by. Quality of product remains high, and service is excellent, I just wish they'd have more inventory of their delicious products throughout the day. Ample free parking, clean facility, and easy in/out. read more

Called the Gallatin Panera this morning to place an order to take to work with me. The lady answered the phone. I told her that I would like to place an order. She said I can't hear you. I repeated and she said hang on. She sounded a little testy. When she came back to the phone she asked what I needed? I told her I needed 15 soufflé's and she responded WHAT? I don't have that many! When do you need them? I replied I don't know, 15-20 min. she said "NO"! I paused waiting for some type of negation for longer time and got nothing. I have ordered this several times in the past without problems. I could have waited longer for the order if needed but she didn't seem like she wanted the business. It is nice living close to them so I can take orders to work but I think I am done with them now. Poor customer service read more

Always consistent, great service, nice ambience, love this location! The food is great great quality and the selection is top notch. Wish they served breakfast items all day such as their soufflés! I've never had an experience here where I've had to return something for being made incorrect or poorly. This location serves fresh and quality products! Will be back soon!! read more

Ordered through app. Timing was great. Easy to do looking at samich. $6 for this? No meat. For the price i should be full with my eyes. So excited for a big cuban. Sad. read more

Panera Bread - Salad Near Me - Gallatin, Tennessee

Love paneras food is great staff is great the turkey chili is off the hook. Always a smile and quick service. They give you a pager and most the time its done before you sit down. Pleasent decor fireplace wall structure. read more

Panera Bread - Cozy dining area - Salad Near Me - Gallatin, Tennessee

We have ordered from this Panera twice in the last week, once for dinner and then today for lunch. The first time we were given the wrong soup (even after my husband asked them to double check as he was picking up the order and he was assured it was the correct one) and they got one of our sandwiches wrong. Today they again got one of our sandwiches wrong. They clearly don't give a crap about trying to get orders correct. This Panera location is garbage and if I were corporate I would shut it down. read more

I love this Panera. I've mobile ordered for pick up, order delivery, used the kiosk and ordered with an employee and it's always been great. My only complaint is that the lobby has so few outlets so I can't charge my phone or laptop. I guess this is to keep people from parking at a table all day but it would be nice. read more

Terrible! The restaurant was filthy. It took forever to get my food. The price is outrageous for what you get. The staff was not very friendly. I'm very disappointed have not been back and do not plan to go back. read more

I created this account to specifically enter this comment. I have eaten at Paneras for years in different locations (cities and states) and have never had a bad meal. Until now. The Alfredo pasta was rubbery, obviously microwaved, with no sauce and way too much basil/oregano mix, the macaroni and cheese was inedible, hard and tough on the edges and cold in the middle, again, obviously microwaved. Both Panini's were almost black, with two thin slices of meat, half a slice of cheese, and no condiments as stated on the menu. The only things that were edible were the soups and the bread, which was delicious. I notified the management of the issues and never even received an apology. We will never go back to this location, and would never recommend them to anyone I know. Huge disappointment! read more

No oatmeal??? Let's get up and make some. One of the main breakfast items and you don't have any of any kind, I can make it at home and will next time... read more