Angry mob, today at noon was the biggest mess every seen, when they start giving back refunds for people waiting over 40 min for a bowl of soup and a Mac n cheese it's bad. Here's an idea, shut down the drive thru, mess inside and 11 cars sitting outside, where would you rather have the angry mob ? It was inside today ! The girls were doing their best but when you walk out hungry, have to head to work and out of time, you get pissed. Is it worth going here anymore ? How much can it cost to have another person on staff ? How much does this company make a year ? read more

Ever had an itchin' for a fix? Not that you're proud of it but you just need to get your Panera on? Then try the one in Frankfort. I have met friends and ducked into Paneras all over the Midwest and this one never disappoints. The staff here is friendly, they rarely run out of what you want, they will let you sit forever and waste time. They will often take your tray and bus it for you, this is something I rarely experience at other Paneras. And if you do have to bus your own tray, that area is way cleaner than at most Paneras. Sure, there are a lot of teen agers working here but most of them are doing a decent job. They mess up occassionally but will always make good on it and then some. I love the Pick Two's, the bread and of course the cookies. Then there is the hot chocolate which here they will ask you if you want in the Big Mug. That makes all the difference, it looks phenomenal and tastes way better in the BIG MUG. Why not a five? Well, the bathroom could use a little sprucing up and the drink section just seems particularly ill situated - it combines with where people wait for their food and makes for awkwardness on everyone's part. I forget all that however, with a hot chocolate. Hmm, think I'll head over there now. read more

Panera Bread - This is actually another Panera but very much like the one in Frankfort. - Sandwiches Near Me - Frankfort, Illinois

I can't come to this location anymore. I waited over 30 minutes in drive thru after I placed my order. All I ordered was a bowl of soup and a sandwich. The consistently mess up my order too. Such a shame because I use to be a big fan of Panera but the one in my area has gone down significantly. read more

Horribly unprofessional team members and service that takes three times as long as it should.

We've been coming here for lunch on either Sat or Sunday every week for a few years. Something definitely changed about a year ago. Service went from fast and friendly to not so friendly and VERY slow. They messed up out simple you pock two orders on our last three visits. The 1st time we thought it was a fluke, the 2nd time we thought it was really unusual. The 3rd time was theist time. We'll be finding a new lunch place. It's a shame that this place went downhill so quickly. read more

The food and the service area extremely inconsistent. The drive thru has to be the slowest I've ever experienced, half the time they mess up your order even though they've had all of 30 minutes to prepare it. The last time I went I got a loaf of bread and it took them 25 minutes to get it... read more

Just awful ... not only bad service, but food too! Went for iced coffee take out yesterday and the coffee was so weak it tasted like colored water. Never organized. Dirty tables and counters with spilled cream. Really need a new manager on site that knows how to motivate workers who stand around doing nothing when the place needs to be cleaned up and train the team to make decent iced coffee among other things I could go on to mention. read more

Well judging by the reviews that are already here, I guess mine will not matter much. Bad customer service. I went through the drive through. My order was wrong two times, I had to pull up and they brought out the correct order. When I got home to prepare to eat, I realized that the avocado was hard. I could barely break it with my hands. I called and spoke to the manager who didn't really seem to want to be bothered. She asked for my name and said he would write down my name so that the next time I came by, she would give me a credit. I'm about to go back to the establishment now to get a refund because there will not be a next time. Apparently, this is normal for them. read more

I come to this Panera all the time I've had friends who work here so I trust it. This morning I'm not sure who was at the drive through but they failed to simply tell the truth. I've worked in fast food so I know how it gets wild, but NEVER would I use the same glove to grab money and also prepare food in the midst of a global pandemic. Nor would I lie when caught, I'm so disappointed & disgusted. Never again. read more

This place has tanked fast. I go to the Lockport, Orland. Bolingbrook and Darien locations when working, but this is closest to my home. It takes 25 mins to get your food and there is only 5 other customers in the restaurant. It's just pathetic. They have staff back there, but they don't seem to care. read more

I was the first person in the drive thru line and it took them 30+ minutes to get me my order of 1 group soup with bread as the side. The drive thru attendant asked me and the 2 other cars behind me to pull up and wait for my food after paying. I suspect that this way the company doesn't know how bad the actual wait times are. The group soup was divided up into 2 smaller containers (probably because they ran out of group soup sized containers) and 1 of the smaller containers was 1/2 empty. Over priced food that took too long to receive and once received was partially missing=1 star rating. read more

It has been a while since we have eaten inside. I was very disappointed this evening. Panera BREAD was out of bread. . The dishes were stacked super high and there was generally just an unclean dining area. They gave my husbands sandwich to someone else and had to remake it after we waited 30 minutes for 3 bowls of premade soup and a sandwich. They had plenty of staff but they severely need to work on multitasking. read more

Soooo normally i love panera..I've had a problem twice here once there was a piece of plastic film in my soup from some sort of container and this time I got a cup of water and it tasted so much like bleach I couldn't swallow it, I spit it back into my cup and told the girl at the counter waiting to take orders to tables but she didn't tell anyone! Someone is going to get really sick! It contained so much bleach I had a silky feeling in my mouth, why didn't she tell a manager right away!!?? Idk if it was the ice or the water but the smell and taste contained a good amount of bleach (from cleaning?)! The only good thing about this location is the guy server who says enjoy your meal and bows all asian-zen like ..it really helps before a meal to be a little more grounded. read more

They either hire the most forgetful employees or they don't read the receipt of what you ordered because this is the third time I've ordered food from here recently and something is always missing from my order. read more

I ordered a carry out from Mokena location. When to eat my tuna sandwich. They forgot to add tuna to my sandwich. They spread so thin it was like they spread mayonnaise on the bread. I paid full price for nothing. read more

Great healthy options. Sometimes takes a while for food to be prepared but it is worth it.

Look you get one spoonful of soup. Not friendly service either. Chips missing but they fixed that problem. Don't bother, go somewhere else. read more

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Warning: Do not eat here. They will mess up your order and won't fix it. I was at the Panera location in Frankfort about a week or so back. I ordered a Bacon Turkey Bravo and when I got home the order was wrong. I called in and talked to one of the employees, who said she would write a note down and that I could come back at another time to have my order fixed. The employee didn't even ask for my name, but I provided it anyways because I didn't want to have any issues when I came back. Fast forward to today and I'm told that they can't find this not and they aren't able to do anything for me because of that. I told them that I had a record on my phone of when I made the call and the "manager" asked if I had a receipt or if I knew the name of who I spoke to. In other words, their incompetence isn't their fault, its YOURS. What a shame, I normally liked eating here, but with customer service and unprofessional management like this, I'll never be returning. read more

Come here often, twice a week at least but no more. Usually order online for in store pickup. It's never ready, usually 20-25 minutes for soup and salad! Order never on shelf, always have to ask someone and they have to "hunt" for it. It's usually behind the counter in the prep area. I've spoken to manager who laughs it off and never so much as an "I'm sorry". So rude and uncaring. I'll be driving a bit further but it'll be the Tinley location for me. Frankfort is always out of something, the other day it was lettuce! today it was pineapple. They charge you for the extra oranges even though they are out of something that goes in the salad! No more!!! read more

Ordered a BLT this morning and got no B ! $7 sandwich of lettuce and tomato ! I felt rushed at the drive thru like had to order right that sec .. Didn't even ask if I wanted a drink .. I was completely disappointed when I went to open my sandwich which was all crumbled together like a piece of trash .. read more

Panera Bread - Um ! - Sandwiches Near Me - Frankfort, Illinois

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Terrible customer service. Order was incorrect and when we called they said come back and it will be fixed and ready. When we arrived they had no knowledge of our order at all. Also, very skimpy on food. read more

Delicious soups, sandwiches & fresh breads. Wish this location would do a better job of cleaning & maintenance,..... water stained ceiling tiles & dusty vents.....ugh! read more

How do you give zero stars This is the worst Panera ever, every single time you order "Rapid" pick up that says it will be ready in 10 minutes, prepare to wait 30 mins on top of that to get your food. I ordered curbside before and checked in and got 2 separate texts that my order was taking longer than usual, no problem!! Then I got a text that said someone was coming out with my order...I waited 15 minutes before I went inside and saw it sitting on the counter. The food quality is sub par for how much you pay too...sandwiches that are mostly bread, soup that's all broth. This Panera just sucks, go to LP or Plainfield ‍ read more

Ordered a chicken Caesar salad. After a very long wait, I took my food home. There were no croutons on the salad and the chicken has a lot of fat on it. Very disappointing in the quality for the price I paid. read more

The service has really gone down. Carry out orders are always wrong, missing items. They are constantly out of items on their menu. The first 2 bagels I ordered were out and when I asked what bagels they do have I got an attitude from employee. On another visit I tried ordering egg soufflé and they were out....figures! I'm done with this location. Tried this location again out of lettuce this time!!!!! read more

I ordered a LARGE size Mac n cheese (it comes in a small and large) It comes with your choice of a piece of bread or an apple, I chose bread. I wait a while with just one car ahead of me. I finally get to the window and pay and receive my food, as I'm about to pull off I check my bag and notice 1. They gave me a small container and 2. They gave me an apple. I reverse and honk my horn and tell them I had bread and a LARGE Mac n cheese, the manager snatches my bag and puts the bread in there and claims that it is a large Mac n cheese. So I pull off and think maybe I'm tripping but I wasn't so I pulled back in line waited another ten minutes with only two cars ahead of me and told them I wanted a refund because this was a small container and I'm paying full price. The manager proceeds to once again say it's a large but it is in the smaller container because they ran out of the large sizes?????? How does that make sense you put a large size amount of Mac n cheese in your small container????????? So I ask for a refund and she proceeds to say I'm not authorized to give you a refund. So I said can you get someone who is and she tells me her general manager isn't there and won't be there until Tuesday, today is Saturday. 1. What manager can't issue a refund 2. What if someone else wanted a refund they'll have to wait until Tuesday? So I will be back there Tuesday to speak to the general manager about a refund . Also to add the manager I spoke to had a disgusting attitude and was rude Update: I called corporate for a refund and they issued me a refund and also told me that the manager was able to issue a refund but just decided she didn't want to give me one. I haven't been back since so I'm not sure if the same manager is still working there. read more

Panera Bread - Sandwiches Near Me - Frankfort, Illinois

No point in having a drive thru if it takes 45 minutes to get through. This place is a joke.

This is by far the worst Panera around. They always forget stuff or give you the wrong item and they take forever.

I ordered a Napa Chicken salad sandwich and they put very little chicken salad on the sandwich. This is the second time this has happened. For a $9 sandwich you would think they would pile it on. Very disappointed. read more

I took my family to Panera in Frankfort, IL on 10-13-19. There were flies on my food right of the line. I notice a significant amount of crumbs in the dining booth and fruit flies at table 62. This place has too many sanitation issues and flies to recommend. read more

Panera Bread - Dining booth table 62 loaded with crumbs! - Sandwiches Near Me - Frankfort, Illinois

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I admit it, I was wrong. I used to avoid Panera and didn't think they had anything on the menu for me. Mac n Cheese, Steak Chili and the Steak and white cheddar panini are my staples. I even suggested we go there tonight. My wife was pretty happy to not cook and I got the chili and steak sandwich. Everybody was happy and it was cheap. Pretty good deal. read more

Went through the drive-through in they forgot my side this isn't the 1st time it's not the biggest deal in the world I called to let them know in Kim the manager was rude and not willing to really do anything and kind of laughed they need people skills they need to be retrained. Customer should come 1st they really don't give a krapp read more

My card had just worked at the Jewel, but it didn't work at their drive thru (probably user error on the employee's part), but the manager was nice enough to give me my order for free as I only had one credit card with me. read more

Worst Panera anywhere. Woefully understaffed with untrained help who clearly do not understand the meaning of the word "work". Bathrooms, floors, tables are typically grimy, sticky or worse. They are constantly out of product, whether it's bread or bakery goods or soups of the day. Take out orders always have something wrong, either missing items, omitted ingredients or worse. During our last visit (and I do mean LAST), in mid-order the counter gal said "Oh, we're out of that chili", turned around, walked away, proceeded to take the chili off the menu board, disappeared, came back, and finished taking our order. To add injury to insult, the Bacon Turkey Bravo sandwich arrived looking like it was made in a crossfire hurricane: disheveled, with no bacon, oddly torn lettuce, in crumpled, pre-used paper. No bravo from me. I cannot believe that the parent corporation hasn't yanked this location's franchise yet. If you must have Panera, go to Orland Park. Skip this dump. read more

The asiago steak on asiago is awesome! This location always gets it right. The kids are fans of the macaroni & cheese kids meal with yogurt tubes. Also, try the Frozen Mocha, it's delicious, fattening and expensive, but quite tasty! read more

Panera Bread - Sandwiches Near Me - Frankfort, Illinois

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50 percent of the time they screw up my order. I will continue to go here but some things need to be improved...the resturaunt is not clean and staff seems rushed. read more

Panera Bread - This is dust. - Sandwiches Near Me - Frankfort, Illinois

There is absolutely no sense of urgency with the young lady that works the window. She is nice enough but it took me 20 minutes (no one in front of me at the drive thru) for her to fill a really small order. If you are on your way to work, do not go to this location for breakfast. You won't make it to the office until lunch. They are always out of souffles too read more

The worst Panera I've ever been too. The staff are very disorganized and orders always take an extra ten minutes than they should. I waited 15 minutes for a plain toasted bagel twice now! I've seen someone walk out of there with out their order and the staff just shrugged and kept working. They need to organize their workers and figure out why they are working so slow, especially when it's not that busy. read more

Food was good as always. However, the pickle they gave us must have been picked out of the trash. It was so dehydrated and limp but I gave it a try anyway. Flavor was AWFUL! Definitely cemented my theory that it was picked from the trash read more

Panera Bread - Sandwiches Near Me - Frankfort, Illinois

Even though they were short staffed; they worked as fast as they could and were polite getting us our food.