I have never eaten here before and I most likely will never again. Don't get me wrong...the food was pretty decent but really overpriced. Considering me and my fiancé both ordered the half sandwich and (I had a bowl of bacon mac and cheese and my fiancé had a bowl of chili). And with fountain drinks for a total of over $40. The service was pretty decent. But the ambiance wasn't what I expected. After halfway through our meal I looked up on the blind by our window and there was a huge cockroach just seating pretty. Yuck. I told him that this is the last time I eat here. I wouldn't recommend this location because who knows what else is crawling around in the place. Two thumbs down read more

Panera Bread - Here's my half chicken bacon ranch sandwich & bowl of bacon mac & cheese and a bag of chips - Salad Near Me - Cutler Bay, Florida

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We had the pick 2, my mom and I. Mom had the pictured one of the chicken, apple, pecan salad and the autumn squash soup cup. The cup was pretty big for her. For myself I had the chicken avocado melt on ciabatta bread, with a bowl of the summer squash soup, because I LOVE this soup. I get the same thing every time I'm at Panera. Mom got a tea first but then decided on a coffee. I got the green tea ( same thing). If you like something and it's made well, why change it! read more

Panera Bread - Bowl Vegetarian Autumn Squash Soup with ciabatta chicken avocado sandwich from the pick 2. Yummy!!! - Salad Near Me - Cutler Bay, Florida

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I had the Green Goddess Grilled Chicken Salad and a Chicken Noodle Soup. The salad was fresh with a decent portion, and all the ingredients tasted great. The soup was excellent, but it was only lukewarm instead of properly hot. The price could be a bit lower, but overall, it was worth it. I always enjoy coming here--the food is consistently good, and the atmosphere is welcoming. Panera is one of my favorite spots! read more

I'm a Panera fanatic, I know what I want (always the same thing) so though my order is complex, I'm fast with it. I pull up and let the girl know I'll be doing the pick 2. I ask if they have the squash soup and she tells me "only on online ordering and for members." Perfect, I'm a member. I pull up to the line and sign into my account. But wait! Where's the soup? It's not here. I continue to look, nothing. It's my turn at the window. I let the girl know that I wasn't able to find it only for her to tell me "yeah, it's not there, they just told me." Um ok. I tell her I'll still do the pick two anyways and begin to tell her my order. She gives me this annoyed face before I even began, lol I can't wait to see the attitude she's gonna give me after my detailed order. I ask for my salad, minus a few items and double everything else. (IE lettuce, tomato, pecans, apples, and two dressings on the side) I even tell her I'm aware I'm gonna pay extra. As mentioned previously, I order the same thing every single time! I then ask if they have anything pumpkin for dessert, she's even more annoyed and makes it known. Super dismissive and rude. No pumpkin. I ask for a chocolate chip cookie. None. I ask for a brownie. Doesn't say a single thing to me. I assume I'm also not getting that so I say, 'whatever I don't need anything, just add a strawberry lemonade." No "ok" or "yes", just "$22 dollars." I give her my card and wait for her to give it back as I talk and laugh with my friend. She didn't like this so while she has my card in her hand and done with my transaction, she slams the window closed on us. Lol. It was funny. She opens it about a minute or so later with my drink and my card. Surprised to see the drink, I take it with a smile. When I get to my friends house I open the bag. There was a brownie inside, also a surprise. However, my grilled cheese was disgusting. The paper was stuck to the cheese, the bread was soggy and not even slightly toasted. I didn't even attempt to eat it. I then open my salad, the piece de resistance...or so I was hoping. My extra tomatoes turned out to be 4 in total, not even exaggerating. The apples were plenty, but everything else was not. My double sauces turned out to be less than one in total, both less than half way filled. And I paid extra for all of this. I know she wasn't happy with taking my order and she didn't want to serve me, but I didn't deserve to be charged extra for items I didn't receive. Her less than pleasant attitude was enough for me to never go back to that location, the food items made that a guarantee. read more

Ambiance inside was really nice, i loved the self serve monitors, my chipotle chicken avocado sandwich was amazing, so was the mozzarella baguette, however the chocolate croissant was good, but it was hard and cold as if it was pulled out of the refridgerator, the mac and cheese was watery and was lacking flavor, and for about $6-7 it was a super small portion read more

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Great service & delicious food. All the food I've had at Panera has been delicious from bagels to soups, salads, desserts, breakfast meals & drinks everything delicious. read more

Panera Bread - Egg cheese soufflé, Madagascar vanilla Ice coffee - Salad Near Me - Cutler Bay, Florida

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Welcoming Panera Bread to Cutler Bay as the hot new lunch spot for locals, visitors and the business community! This location is excellent, just off of South Dixie Highway in the Point Royale Shopping Center it's super accessible. Complete with outdoor dining and a drive thru, they designed this location for literally all walks of life. The inside is bright, warm and welcoming with tons of natural light and plenty of open seating. When I visited it was day 3 of opening week and it was pretty packed with people, but I was amazed at how awesome the service was and how quickly my food was prepared. I ordered a half sandwich and soup with chips, papaya green tea and a chocolate chip cookie. Everything was delicious, per usual. During my meal, the managers came around and asked all the customers if they were okay and satisfied with their service and food. It was a great touch and hopefully an even better sign of things to come for the brand new Panera Bread location. read more

Panera Bread - You Pick 2: Broccoli Cheddar Soup & Half Bacon Turkey Bravo - Salad Near Me - Cutler Bay, Florida

Let me start off with what an amazing manager they had in staff today during lunch. I know it can get busy especially at 12 for lunch and for her to go out of her way is worth its weight in gold. DoorDash driver that picked up my order could not follow simple GPS directions nor follow my clearly noted extra information on the exact building I am in resulting in him just leaving my food in front of a random building on the 10 acre south dade government center property. After my battle with DoorDash the result was to have the merchant (Panera Bread) call DoorDash to have the order redelivered at the expense of DoorDash. After explaining this to her she agreed to go ahead and try to make this right even though it was no fault of her store (talk about great customer service) during heavy lunch hour. In the end DoorDash honored the order and even though it was two hours after I placed it the order arrived got and fresh. Thank you for going the extra mile it does make a difference. read more

3 years later and this location still disappoints. 20-30 minutes in the drive thru line just to get a sandwich not the way I asked for it is terrible service. read more

Great service and the food is always fresh. The manager is very nice and the employees explain everything so well. They treat you like a family member. read more

HORROR SERVICE AND FOOD!!! I wish I could give a ZERO... To make a long story short. Nicole who took my order gave me the wrong order. I went back nicely because I've worked in customer service. I repeated my order twice and it seemed as no one understood English very well. But they did understand it well enough to give me the biggest attitude and closing the window. As I waited for my order it was wrong AGAIN. I wanted a refund and they said I had to come in the store... I left got home and the looked at both sandwiches and the avocado was brown and smelled bad... I called the store spoke to the manager( a Latin women,she was coughing profusely). She too was rude and nasty... Told me the store manger was not there and that I had to come back to get a refund...NEVER COMING BACK!!!! $23 for 2 rotten HORRIBLE SANDWICHES. read more

$5 dollars for a coffee, and thing is half empty, called for a refund they said it can't be done today. read more

Panera Bread - Salad Near Me - Cutler Bay, Florida

Next time I order a bread bowl French onion soup and y'all put no cheese and give me the small cup to pour in instead of the big one imma lose my mind, tasted good tho but TIGHTEN UP BRUH read more

This location is HORRIBLE! So went through drive thru to place order. Asked about adding a cookie to order and was told due to rules they have during lunch hours they are not allowed to add to orders. Blank face. Ok so a cookie will mess up an order? I'm confused. I looked behind me and there were no people behind me not one single car. Not only that, they will cash you out as if they have given you your order and make you pull up to the front to wait 10-15mins for your food. They do this so it seems as though they are meeting the quota in how fast the drive thru service is. read more

I love Panera. This is just the newest location, which happens to be closer to my home, therefore, I love it more. Delicious food that is fast but not fast food because it's healthy and fresh. My favorite salad is the green goddess. My favorite sandwich is the chipotle chicken avocado melt. My favorite soup, the French onion. But that's not taking into account the seasonal offers. I'm all over that pumpkin soup when it's available. And that salad with all the strawberries and blueberries in the poppyseed dressing... Yummo! read more

I ordered breakfast through the Panera Bread App. Door Dash delivered someone else's order. Didn't realize until he was long gone. I friend for an HOUR to call Panera. Someone keeps disconnecting the call. Tried calling the Dasher. Not his problem. He delivered what they gave him. I am currently on hold with DOORDASH for the last 1/2 hour!! I was really excited when Panera Bread opened in Cutler Bay. I was even more excited that they deliver as I work from home and I do not have a car. NOT HAPPY with either service!! read more

I love this location. Line isn't always too long and if it is they move fast. I had a tough day yesterday , maybe the girl at drive through noticed and she was so so kind and handed me a cookie before I left. Made me cry of gratitude when I drove off. I also always have a unique request for a chicken Cesar sandwich (which is off the menu now) and they always make it for me. 4 out of five times they get it right but they're quick to resolve it when it's not. The manager is also very nice and professional. read more

I LOVE Panera, but this location has to be the worst location in the entire US. The service at best is sub par, the orders are always wrong, 90% of the time they make you pull up and wait for 15 minutes. I can understand the extended wait time as the food is fresh, but the poor service is inexcusable. read more

This Panera location has really gotten it together. I've ordered several times for curbside pick up. The specific curbside parking spaces are clearly marked. You easily check in online and within minutes, my food has been delivered. The employees are friendly and patient. Most importantly, my orders have been correct and the food has been fresh. read more

Staff was friendly. Super clean... Self service available. Free WiFi. Food prepared fresh. Can't complain for being near where I reside. read more

Panera Bread - Salad Near Me - Cutler Bay, Florida

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I used the convenience of the curbside pickup. It was very quick and simple. Food was made exactly as requested in a timely manner.

I feel that the young staff at this location does great, they very helpful kind and respectful. They made a mistake with my order but quickly apologized and fixed it. Great customer service from the young staff, Now the older lady manager there should take notes from the young staff when it comes to customer service she should actually look at the customers when speaking to them too and should be more respectful to their employees aswell seen this manager be extremely rude to the young staff there in front of customers. The GM of this store should seriously come and see how this lady runs this store she definitely needs more training in being a leader she lacks that tremendously. read more

I usually go to the Panera closer to Florida city but decided to try this new location since it was on my way and boy do I regret it. I think the person taking the order was new because he kept repeating what I ordered and when I finally got up to the drive through window, he didn't have my order ready, and was asking me again what I ordered. I had to wait 15 minutes off to the side for 4 bagels toasted plain, a coffee and a fountain drink. When they brought out the order to my car the guy was casually walking as if not a care in the world. The bagels were cold, the coffee was not what I had asked and it was also cold, and my soft drink was missing which meant another few minutes for him to go inside and grab it. Will not be returning to this Panera it's drive thru process is out of order. read more

I go to this location often because we live around the corner. I depend on the Rapid Order for my breakfast on the way to work at least twice a week. I had family in from out of town. Had a busy day and wanted a quick simple dinner. What else....order from Panera. My daughter went inside to order several dinners, including a kids meal. Returned home after waiting a bit ... no problem. The order was missing a salad, the kids meal, a sandwich and the chips from two meals! My daughter heading back as I called to complain spoke to the manager gave her what was missing. This was not the first time an order was incorrect. I just never complained. The manager assured me all would be handled and ready for her. I ask her to add a cookie or two. No problem was her response. Returned home the bag as she assured was complete....chips and cookies. Really looked forward to chips with my sandwich. Soooooo disappointed with the way this was handled. read more

I really like the food at Panera but must say that as I stand waiting for my order are skeptical about the guy who is preparing my order. He has facial hair without a net and long curly hair in a bun but no hair net...I think this is unacceptable in a kitchen and/or food preparation area. read more

Ordered our food on Uber Eats last night and this grilled cheese is completely burnt and not edible. Super disappointed with this location in specific. The brown in the picture is the cheese not the bread. How can an employee who made this even think its okay to serve to a guest?! read more

Panera Bread - Grilled cheese - Salad Near Me - Cutler Bay, Florida

Terrible customer service. The manager Tay is beyond rude. Rolling his eyes and being sassy to customers. I will never return to this location. read more

I love this Panera. The staff is super friendly and caring, plus I can tell the manager manages this place well. The inside is very clean, and they always do a great job with my order. Thank you guys so much! read more

This Panera Bread store is definitely not meeting the standard! I ordered two egg cheese and bacon breakfast sandwiches, toast bagel with cream cheese, small hot chocolate and regular caramel latte. The sandwiches look like crap and they give me a like warm coffee. I told the lady the coffee was cold and she took it back. She handed me another one that was slightly warmer and was just basically milk. Very disappointed. Do not go to this Panera Bread, go to the next closest one. read more

I have been here a few times and have always been treated with great hospitality and service by this specific team. I don't know what position Mario is but he has great customer service, always recommending new things, and last extremely professional, especially in this time in a worldwide pandemic that has affected many restaurants in a variety of ways. My family and I will continue to come back to this Panera. read more

I've been hooked on Panera's soup bowls lately and lucky for me they just opened this one very close to my house. This is my go-to-place when I'm not in the mood to eat heavy food. The staff here is very nice and attentive. I have no complaints! I've never gotten off at this location. Only dealt with the drive thru but I'm sure I'll go visit the restaurant inside one of these days. In the meantime I'll keep on enjoying their variety of soups and my favorite sandwich- tuna! YUM! read more

I wish there was less than 1 star available. We tired to order take out from this location. After over an hour, where they never called us, we ca led the store. Their driver wasn't even there to pick up our order at that point. After 40 minutes, we called back and the driver "still wasn't back". I was concerned for the driver's safety. The assistant manager Tay, assured me he was fine. They said we can cancel your order or have another manager bring the order (why not offer that the first time?) So, I indicated that canceling the order should be a starting point for the customer in this case. He then hung up on me, continued to hang up on me the next 4 times I called (I can show the phone records to his manager). He should be demoted and don't order from thIs location, if you want to eat. read more

Worst customer service ever I've been waiting for 25 minutes when I went to a drive-through for my food and all I ordered was a sandwich and one drink don't ever come here read more

Panera Bread - Salad Near Me - Cutler Bay, Florida

I truly hope this new location that is much needed in cutler bay improves its customer service and quality overall, went with my friend they ran out of a bunch of items the staff all seemed confused and a lot of unhappy customers standing around waiting, normally i go to Panera i get a pager sit down they bring to table, well i wasn't informed this location does not do that, so i sat there for about 10 minutes waiting....when i come to realize that this location u gotta go get it urself. Soup was on the cold side and sandwich was ok. I would just stick to the Pinecrest location next time read more

First time i ordered my food took forever to be ready. I waited almost a whole 45 minutes and there was no one in the restaurant. second time i ordered delivery and food came 30 mins later than the scheduled time. Soup was spilled and my sandwich was missing the sauce i requested to have on the side. read more

Well I love Panera and I hate giving bad reviews but this Panera is having growing pains and needs some time to flow a little smoother. I'm not sure if they are just really busy but here's my honest review which I hope I can update soon. As Panera is my top choice for lunches and sometimes dinner. first, there are no signs anywhere where to stand pick up order here nothing so everyone is just standing around wondering where they are supposed to order or pick up. 2nd, one of the kiosks wasn't working properly which is not good bc it's meant to get ppl in and out. Finally, got to register to order bc all the other machines were taken and unfortunately they ran out of broccoli cheddar soup. I know it's in high demand bc it's my fav and it's delicious but it was 9:15 when we walked in. That's 45 min until closing!!!! Not ok! Needless to say I'm going to be back bc it's 5 minutes from my house but not before thinking twice bf I walk in and having to be disappointed that they run out of items when it's later in the evening. Staff- super nice., Cleanliness- absolutely clean and very well kept. I love that they have the bagels covered in clear baskets and u can see them but u don't have a ton of ppl breathing there germs all over them! Everything looked beautiful bc it's new and I love the fact it has a drive through. Stay tuned! Will try and give an updated review soon! read more

where to start the lack of management at this location is the definition of horrible leadership not to mention the employees that run wild to do as they please and disrespect each other with no consequences for their aggresive behavior...stay as far away from this location as possible...definitely not a family atmosphere in the least...and according to the manager at the 19101south dixie highway location asking for the corporate number to report a problem is unprofessional... read more

This Panera is having growing pains so I won't judge them too harshly, although they probably should've done a few test runs before opening. Drive thru is so slow that three people actually backed out of the line to leave or go inside. Employee didn't ask for my phone number until I reminded her. However, the place is clean and well-stocked, the food is good, and the employee was kind. read more

I've been coming to this Panera for a while now. When they first opened it was a mess, but they have come a long way and are by far the best one I have been to now. Food is the standard Panera food that you will get at any other Panera. The service is however superb. The staff is extremely friendly and attentive. Renee at the front is such a sweetheart. They get really busy during lunch, but even then the food comes out quickly and my orders have never been wrong. read more

Very good location. Clean and organized. Service is great and your food wait time is under 6minutes. So your in and out if need be or you can use there drive through for an express wait time. This is near my home and it's a Panera I enjoy to eat here. read more