The food is great. The service is okay. Attention to detail is lacking. They ask every customer about their "panera card" and even have a computer that they send you to where you're supposed to register your card. That computer is so slow that you might as well stick around for your next meal. Also, when dining in I received a knife with dried food on it. I asked for another knife. The person got another knife which she checked to ensure was clean. I took the knife and it was also dirty. I gave up and wrote this review. read more

Summary: great atmosphere, terrible service. For me, atmosphere and customer service are the biggest considerations when choosing a fast-casual restaurant. The atmosphere here is great. I love the bright windows, plentiful seating, and quiet noise of the people around. However, I have never been served my meal as ordered here. I've visited half a dozen times, and every time I've had to go back to fix an order mistake. Not only that, but when I approach the staff, I am usually ignored even when I speak to them by name. It takes an extra 5-10 minutes just to get the apple I ordered instead of the baguette I received. I do not recommend this location. read more

Ahh..Panera. How I missed the days when your coffee was cheaper than Starbucks. How I missed the days when your pastries were cheaper than Starbucks. Notice a pattern? Well at least there's still free wifi, unlimited coffee, soda refills. Fortunately the variety of bagels, pastries, sandwiches separates Panera from other coffee shops but a premium price. read more

P A N E R A! Was at Panera today for lunch and had a great time with Yana. We both shared a hot turkey panini and she got a french onion soup while I had the broccoli and cheddar. The food is good as always no matter what I get. I love the french bread that comes with the soup. Hard on the outside but soft in the middle. Panera also has good teas and tasty desserts like strawberry tarts, brownies, and cheese danishes. What else does Panera Bread have? Yes, you guest it, BREAD!!! A little secret for all you soda fans. Never get a large unless you plan on taking it with you, otherwise just get a small. Its free refills anyways:) Panera can sometimes get crowded but the turnover is pretty fast. We were there during the lunch rush but was able to find seats without a problem. Plus it was unbelievably warm outside, so sitting outside did cross our minds. read more

Very bright Panera location! I was here recently on official business with a guest and really enjoyed the place. It had a good vibe to it and although busy I noticed the tables were being regularly cleaned off after patrons had left them. The windows and blue sky outside made the place seem bigger than it actually is, and the room was filled with chatter and laughing - at least during my visit there. The service was quick despite there being a queue to get served, and the customer service was polite, friendly and welcoming. I would definitely keep this location in mind the next time I find myself in this part of Bailey's Crossroads. read more

How does someone mess up an order for cold brew coffee? My husband and I aren't terribly demanding but we waited and waited and then when we asked at the pick-up station they didn't have our order. Also, my husband wanted large but they were out of large cups. Maybe the cashier was new? Maybe he was tired? Anyway, the coffee tasted like it had been sitting around all day. My husband wanted to ask for a fresh coffee but the line was moving way too slowly. We went to Panera because we didn't want to go to Starbucks. Will make a different decision next time. Better training and random drug tests might be in order. read more

I rarely review chains, but I feel a responsibility to others to warm them. Don't use the app to order a pickup meal and leave the restaurant expecting your order to be accurate. Don't just check the receipt to ensure it reflects your order. It likely will. Nevertheless, check inside the bag to ensure everything is as you ordered it. Yes, unwrap those sandwiches to check that they reflect your customizations. Note that you'll feel like a stooge if you include a tip when paying with the app only to find your overpriced fast food order is incorrect. Hey, this location is two doors down from Trader Joe's. You'd get more value for your money there. read more

I've been to this Panera a number of times. Most notably the morning of my first interview for my current job (which means I will always have a soft spot for it). Honestly though, I can't say that there is really anything special about this Panera. The food is the same as just about every other location. It can get just as crowded as other locations. The thing is that unlike some other Paneras that are tucked away just a little bit from the most hectic areas, this one is in a busy shopping center looking over Leesburg Pike. So unlike the relaxed feeling I get at the one in Falls Church or the on on Edsal Road, I always feel a bit on edge here. Well I guess Panera is Panera though... read more

A Panera is a Panera is a Panera. Which can be a good thing. It's nice, sometimes, to go with the expected. And as in all Panera's, the soup is fantastic, the coffee pretty good, and the pastries amazingly bad for you, but good to eat. Don't look at the calorie counts, or you'll never be back. read more

So my friend took me for lunch for the first time to Panera, and I wasn't expecting that much about that place but.. Was good. I actually my salad with my sandwich. It tasted fresh and good.! I'm so coming to Panera again!! Xoxox read more

Panera Bread - Apple salad.! Was so good tho!! - Sandwiches Near Me - Bailey's Crossroads, Virginia

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I am mostly comparing this Panera to other Panera's. I will start with the good, there is definitely a very large amount of seating which is great compared to some locations. The food is usually good and they seem to have a pretty adequate supply of pastries at most times. The not so great, the place probably needs some touch ups as far as trim, paint and chairs as it's falling apart a little bit. It's hard finding an outlet if you were looking to power up a laptop or iPad. Service varies on each day but this isn't the worst location you could visit by any means. read more

Came on to grab a drink- went to get the drink and the machine fell over on me- tea went everywhere- needless to say my pants and leg were soaked- one of the staff provided me towels and said he was getting the manager- he made sure I was not hurt- I saw him talk to the manager and she NEVER came over to apologize or check on me- I guess I was not angry enough to get a response from her- i was frustrated - I sat in the store for a bit- and never once did she ever acknowledge or talk with me- they were not that busy that she could not have at least come by and say something. Poor managerial skills and bad customer service! read more

This is, by far, the dirtiest Panera in the DMV. People crowd around the entrance smoking cigarettes, even in bad weather, and the inside has been getting steadily dirtier over time. read more

Panera Bread - Everything here is filthy. The floors, the walls, the tables. Everything. - Sandwiches Near Me - Bailey's Crossroads, Virginia

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If I could give a zero right now I would. My little one and I stopped for breakfast. There was a gentleman a few booths over who looked a bit down on his luck. I offered the manager what cash I had on hand to buy the gentleman some food. Her comment "we don't do that." I then asked well can I purchase it for him? Again - "we don't do that". Panera corporate I hope you see this and train your staff on kindness ASAP. Because you also no longer have my patronage. "We don't do that" read more

Love this Panera! Even when they have long lines I dont mind because they are always working hard. Is it bad they know me by name? read more

PANERA'S FRENCH TOAST BAGEL IS AWESOME!!! but their almost always sold out, so get their early for them. You can get a baker's dozen (13 bagels) for around $8. I normally get as many french toast bagels as they have with is only a few usually, and then fill up the rest with the blueberry, everything, asiago cheese, and cinnamon bagel. They are all freshly made and they will slice them all for you. They come in a large box with a handle. Panera also has great sandwiches and salads, but I normally just stop in for bagels! read more

Being back the soba chicken noodle. I haven't been back since you took it off the menu.

wow this panera is awful. First of all, flavor is so salty! I never tasted saltier soups and mac until this location. Also their curbside service is nonexistent. Ive gone inside multiple times to get my own order. And even when doing that, I see the food in plain sight but no one listens when I point it out or they blame it on the system not notifying them. But I can clearly see the employees just standing. read more

I received the skimpiest sandwich I've ever received from Panera. I'm not sure if this reflects the company as a whole, but my chipotle chicken sandwich was not nearly as good as I've had the 15+ times before. (Still good though.) I am also grateful for the kind staff for cutting our bagels after we had ordered them. Thanks! read more

Large space, fast service. Right on bailey's crossroads. Closed to wells Fargo and other businesses. Morning is quiet. Moderate noise level. Good option if you like Panera in general read more

Panera Bread - Sandwiches Near Me - Bailey's Crossroads, Virginia

On time, early actually - Food was prepared & bagged separately just like we asked & the delivery guy was super pleasant. BUT, when we actually opened the bags the orders were wrong. I do not eat meat asked for the salad to be meatless & the label on the salad even said modified but there def was chicken on it. Another co worker got the wrong order also. The worse part is I wasnt able to eat my lunch because when you call to get the order corrected no one answers. read more

I usually go to the Panera on my school's campus, and I've had the worst experience every single time. For a long period of time I hated Panera's food, but this morning I went to this location with some girl friends and was reminded how good their food actually is! read more

Bad costumers service ever!!!!! The cashier name "Fatima". I'm standing in the line and I used my phone to zoom in the menus because I forgot my glasses. After that she yelled at me like 'what are you doing?' So the lady that was in the front of me. She so nice and she said that I try to read the menu. After that the cashier said many customers used the phone to picture so what? I cannot used my phone? Bad experience for this location!!!!!!!! read more

Oh, Panera, how I love thee! Let me count the ways. 1) You are always bright and airy -- not dark and forboding like most Starbucks are. 2) Your menu is delicious! I like your "Pick Two" special because I always get to try a tasty sandwich (personal faves are the Tuna Salad and the Mediterranean Veggie) and a delicious soup (broccoli cheddar, baby!!). But I recently got hipped to your Garden Salad with antibiotic free chicken added -- seriously, this is a darn good salad for a chain restaurant! Fresh greens, tangy dressing, and real chicken -- yum! 3) You make a great study spot and gathering place. The free wi-fi, spacious tables, ample lighting, clean bathrooms, and tempting pastries . . . they all have managed to capture my heart! 4) Your MyPanera program rocks my world! I love it when I earn enough points to get something free or reduced from your menu. You always know how to keep me coming back for more! In sum, I consider you one of my "Perfect 10" lunch chains -- $10 or less, ready in 10 minutes or less, and it won't pack on 10 pounds! read more

Great low-fat black cherry smoothie. Very laid-back relaxed atmosphere at the after-noons :) Good service. read more

My first Panera! It will always be my "one of a kind" Panera location. I've come here many times and the main complaint I have is really that depending on the time you go the service is just slow. Not in making the food, but actually ordering it. Sometimes the cashiers are not knowledgable about the deals going on or take too long checking if a certain food is there or not. However this has only happened less than a handful of times and has not damaged the establishment in any way. The place is pretty clean and like most other Paneras. I'm a fan. read more

Been eating at Panera for years, but the quality continues to decline, to the point I've decided to just stop eating here. The menu options are sorely lacking, fewer than there used to be. My favorites have also been retired, no more French onion soup or chipotle chicken-bacon sandwich. Everything on the menu can be gotten elsewhere at a cheaper price, so what's the point? read more

Great for a Sunday afternoon study spot. Not too crowded around 3:30 and there is free wifi. Fire place is really cute and there are plenty of outlets to go around. You can grab a booth or a table and chairs. You can order pretty much whatever your in the mood for and they will have it out in minutes. Caramel latte is always good here! read more

Anybody else figure out the Panera rewards program? When it started I used to get rewards or what they call 'surprises' like every time I went to buy something. Now I hardly ever get any of these surprises. It's like mileage awards or tickets at the arcade, the 'surprises' appear infrequently and when they do, they leave you asking why do I even care. Now with that out of the way, the tuna on whole wheat sandwich with panera chips is the go to for me every time. Tried a few of there soups as well, would say the broccoli cheddar is tasty. The panini choices are robust as well, the turkey artichoke is tasty, as well as any of their chicken and bacon varieties when they have them. Would say that this is a good go to spot if you are looking for an in-betweener, not fast food and not slow food. read more

I come often to this Panera - I always order the BBQ chicken flatbread. This time they didn't have spinach. That's fine, but when I opened there was almost no chicken, either, just a few tiny shredded pieces. I pointed out to the girl in the cook line, showing her my flat bread. She was very rude, she said yes this is the amount we put. Im not ever coming back again. For six dollars you should get more than a tiny sliver of chicken. read more

Long time Panera lover, first time at this location. We ordered food to go-- just a couple of pick twos and some dessert. The staff was very nice and very accommodating. We even actually ordered our food wrong, and told them and they fixed it for us very quickly! We were very impressed with the speed and their ability to accommodate. Like all Panera, the food is good if you get what you like. We got our usual food and it was tasty. This is a very "middle of the road" Panera as far as they go. Definitely better than some Panera I have gone too, but not the best experience. For meat eater, I highly recommend the Napa Almond Chicken Salad Sandwich. For veggieheads, you can't go wrong with the seasonal Strawberry Poppyseed salad sans chicken! Enjoy!! read more

I like their food. Their dishes are relatively healthy over all and calorie display is definitely one of the big factors of dish choices. Their online ordering system makes the process much easier. However, when I order an item to go, e.g. soup, the portion is smaller than eat-in portion. I literally compared with my friend's order by pouring the soup from the takeout container to eat-in bowl. Other than that, i can expect consistent quality of food at all locations. read more

From my experience you have about a 50/50 chance of modifications being ignored. One time we even got what was clearly someone else's order (completely different items to what we ordered). Not the end of the world for some people and probably okay if you're not modifying anything, but for people with allergies, it means they're out a meal. As good as their food is, if you have an allergy, I recommend going elsewhere. read more

The worst customer service. How do you have a manager walking around and telling customers you have 90 minutes and can't stay past. With no posted signs and most unwelcoming gesture. He had the time wrong and 50 minutes in, he tells me it's been 1 hour 26 minutes and I believed him although I was pissed. Then checked the receipt to find out otherwise. Just bad business practice. Nothing welcoming about these Panera. Never coming here again. read more

Nothing like waiting 15 minutes for a burned bagel that is somehow COLD; got home and realized the packet of cream cheese was frozen solid too. Straight in the trash, like my money. Don't recommend. read more

I ordered the Chipolte Chicken sandwich and a cup of Broccoli and Cheddar soup. They offered me a danish for .99 but I already had one the day, so I said no thanks. The soup was unusually spicy. The bathroom did not have seat covers or paper towels to wipe the seat off. Make note to bring your own. read more

Fast and friendly. A quite place to get a simple meal. Can always count on panera for a tasty sandwich.

I wouldn't give any stars if possible. Wanted a cherry desert and when the worker went to grab one, a bunch of small flies flew up from all the desserts. I told the worker I did not want it anymore, brought it to the managers attention and he just looked at it. I Went back 10 minutes later and guess what, all deserts with flies on them still there! read more

This Panera literally took out all the outlets so no one can do any work :-/ never seen that at any Panera. I love Panera, it is my favorite place for a working lunch but this one does not allow... read more

I visit this Panera weekly for a tutoring session. Getting served is almost always slow. There is rarely more than one person taking orders, while other employees lurk around behind the counter, fiddling about with equipment, wiping down surfaces, or rearranging the loaves of bread apparently oblivious to those the waiting line. I always buy a drink and sometimes a pastry -- after all I am going to be taking up a table for an hour. Every week I see others occupying tables with their laptops plugged in but no sign of Panera food or beverages on the table. They are there when I arrive and they are still there when I leave. Sometimes paying customers are roaming around with trays looking for tables. Management ignores this situation. I do not visit the ladies' room every week, but whenever I do, it is dirty. Paper towels and toilet paper are always strewn around on the floor, sometimes toilets are unflushed, and on two recent occasions there has been no toilet paper in holder in the stall I have used. The last time I was there I took photographs which I will upload if I can figure out how. read more