This place is totally awful. I was heading to the restroom and there was rats dancing in the corner. I was vibing With them. Then my food was done and when I when to go get it there was rat poop in my sandwich. read more

Panera Bread - Chicken Roma Asiago Bagel Stack - Sandwiches Near Me - Akron, Ohio

Let's see....the price is more than most casual full service restaurants. The service is basically walk to a machine for your order while a dozen people behind the counter dodge your question. Then when you finally ask a simple question you get treated like trash. The food is awful. The serving sizes are for toddlers. The restaurant somehow is always filthy regardless of what time you're there. I always dreaded any time my kid asked to go but it has officially hit rock bottom and I absolutely refuse to ever step foot in this horrible place again!!! Everything about panera is absolutely pathetic, greedy and awful. Every single one should be shuttered. It's embarrassing that they still exist. read more

Meh. I love Panera Bread and I think some locations are good! I just don't think this particular location is worth a visit. Average at best. The staff is pretty friendly and the bathrooms are clean. But we're here for the food, right? So let's get into why I can't give it more than 3-stars. I got a to-go order for myself and a friend. We got the Chicken Chipotle Flatbread Pizza, 1/2 Chipotle Chicken Avocado Melt, and a bowl of Broccoli Cheddar soup. The soup is always delish! (If you want a dupe recipe that tastes exactly the same, but slightly elevated, message me.) However, we were pretty disappointed in the sandwich and the flatbread. I think the flatbread would've been a whole lot better if they included all the ingredients on it. I don't know if I want to spend $10.79 to try it again with the risk of them leaving off ingredients again. If you don't stan cilantro, you would've probably been okay with this flatbread, but I was disappointed because a sprinkling of cilantro (which is supposed to be standard on this flatbread) would've elevated the taste. The one we got was... just flat. Not an exciting flavor profile. Also, they blobbed all the bacon right into the middle, as well as the chicken, so most of the pizza was just plain cheese. The sandwich had very little avocado on it, just a couple small little chunks on one side. Most of the cheese was melted off of it onto the outside, sticking to the bread and the wrapper. So the majority of the sandwich was cheeseless. Sloppy work, y'all. And it makes the sandwich kinda boring because you don't get the full taste of avocado and cheese in each bite. All-in-all, if you come to this location, check your food before you drive home, that way you can make sure all the ingredients are present and evenly distributed. And if they're not, have them re-make it! Don't pay $25.00 for a mediocre flatbread, bowl of soup, and half a sandwich! read more

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Waited 10 minutes for a coffee and 3 pastries. Made a rookie mistake and didn't check the bag to make sure the order was right before we got in the car. They put the wrong pastry in the bag. Poor service and poor quality. read more

Received email and text that rapid pick up order was ready. Got to location it wasn't on the shelf, asked where it was and was told they didn't have anything I ordered. They should have cancelled the order or texted to call the store, not indicated that the order was ready for pick up. Had to them wait to get a refund after driving to and walking inside for food that wasn't available. Frustrating. Pathetic. Lame. Time consuming. Another restaurant to stop going to due to high prices and bad customer service. read more

I was excited to try this breakfast wrap. I got the bacon, scrambled egg, and tomato wrap with a green passion smoothie. The smoothie is fabulous as always. Just make sure you get it double blended so to prevent spinach in your teeth. I was disappointed with the wrap. The egg was paper thin. The wrap and bacon were chewy. By the time I was done eating it my jaw was sore. Due to the thin egg, all you can taste is tomato and wrap. read more

Panera Bread - Sandwiches Near Me - Akron, Ohio

I agree with other reviews that say some locations are good and some locations are not. This one is definitely not. Manager was not the nicest. Cashier typed in my order wrong (honest mistake). When I realized it was wrong at the table, went back up to the counter and asked if they could throw a few slices of turkey on the sandwich. Manager gave me all sorts of attitude. she explained there was a price difference and wanted me to go back to the register to refund the entire order and re-ring it at the correct price which was probably only a dollar or two more. After her complaining to me about food prices, she finally threw me a few slices of turkey On a sidenote, I had stopped going to Panera for a while because the pricing got too expensive and I feel the food quality has gone downhill a bit. The soups used to be great, but last few years have become very watery. I was really put off by the attitude this manager gave me tonight. She should've just apologized for the cashier's mistake and given me a few slices of turkey and sent me on my way. Ruined the entire experience. read more

It's been a while since I've been to Panera and now I remember why. Lunch for one adult and 2 children came to just under $40. The kids had soup, the broccoli cheddar was good, but the chicken noodle looked and tasted like dish water. My new Asian Chicken Salad was swimming in dressing and was seriously lacking chicken. About 5 bites on a $12 salad. They also now add caffeine to their lemonade- gross. The final straw was the deplorable condition of the restroom. read more

Horrendous workers. Service is awful and cashiers are always either high or unfriendly, and many workers I've heard talking badly about customers or coworkers, especially as of late. I will not be returning. read more

The staff honestly ruins the entire experience. They're always unfocused, very unfriendly and seem high tbh. It takes 2-3 people just to take one order and if you ask for something they look at you like you asked for something crazy. The food is very expensive to have to deal with that kind of service. Upgrade your staff or train them better. I see why Panera doesn't get the hype it used to anymore. read more

Called to place a pick up order the next day. Wouldn't allow that, told me I had to do it on line. So I did. Then found out I didn't need to bring coffee, so went in person into the store to cancel that part of order, but they didn't know how to do it. Said just advise them when I arrive the next day and they would take it off. I asked them to leave a note for catering to be sure and take it off before I get there. Arrived the next morning, coffee was never removed and no note left for catering. I asked for coffee to be removed, and was told they had to cancel our whole order and start over. Would be about a 10 minute wait. I didn't have time to wait so I had to buy the coffee anyway. The food was good, but it sure felt unorganized and not very customer friendly. read more

The service is always excellent with wonderful employees. Whenever I go to eat at this location I'm always greeted in a polite and professional manner. The food is always well prepared and I don't have to wait very long for my order to be finished. Definitely coming back to this location! read more

Ordered a dozen and a half bagels and 2 tubs of cream cheese, I get to work and open the bag and they gave me a bakers dozen (13). I call them and after sitting on hold for 7 min. the manager says " there are only 13 bagels in a dozen and a half" I finally convince him that is not correct, look at your menu board, he says "ok come get the 5 bagels we owe you or I will give you a credit". I asked to have them delivered since it was their mistake and he said he didn't have anyone, so I had to go back to the store myself ( truly inconvenient). The manager said he would have them waiting, they were not. I asked to speak to the manager , guess who the manager was, the same guy that packed my order! Wouldn't you think the manager would know the menu. I get a one word apology, " sorry". How about offering a cup of coffee or something like that for all the trouble. Will not be back. read more

Came in with a friend bought soup and coffee Soup was good Coffee was cold. Asked to have a fresh brew They brought semi warm coffee out. We'll be looking for a new meeting place next time we decide to get together for some Hot Coffee! read more

This is just like every other Panera you'll visit. Nothing about this location will stand out, but the service is usually quick enough that it makes it better than many others. There are 4 self serve kiosks when you walk in that make the experience better and quicker if you know what you want, or even if you don't. It's also nice to be able to see exactly what's on your food and being able to customize it. However, I usually do the Pick 2 and last time I went my Pick 2 cost close to $16 after getting fruit as a side and that's just honestly a bit pricy for a fast food place. read more

Turkey avocado sandwiches good, ingredients kept cold, not much turkey on sandwich though. Sourdough bread fresh. Seemed healthy for fast food. Nutrition information easy to see on website. Price a bit high but nutritional value worth it. read more

The food was fine. Cooked and prepared correctly. My rating is a reflection of the fact that I bought a large drink at the self order kiosk and was told afterward that they were out of large cups. I was offered two regular cups or a refund that can take 5-7 business days. I'm not sure how any of that is a positive iconic experience for your customers. In addition to that, facility appearance was rough, with dirty carpet, crumbs everywhere, dirty plate, etc. Management should take a good look at what they are doing and not doing and your IT team needs a better system to deliver refunds to your customers for misleading them during the ordering process. read more

I got the pick two option, and the bbq chicken mac that I got was great but the steak and cheese panini was not at all. The met was like in a ball almost in the middle of the bread leaving no meat on either end of the panini. Also the meat tasted a little off. I've had better from them before. At least my cookie was really good. read more

The only reason that this got 2 stars instead of 1 was because we love Panera food, and with most of their things standardized it's pretty hard to mess that up. With that being said, this is one of the worst Panera's I've gone to in quite a while. The service is typically slow there, it takes longer to get things ordered and made from this Panera in comparison to my other experiences at other Panera's. They are consistently not putting items in our bag that we pay for. Menu items are not cheap here, so it is really frustrating to get home and realize they didn't get your order right. I understand mistakes happen, everyone is human, but in the past 6 months we have had 3 forgotten items. Tonight actually made 4. We looked in the bag prior to leaving and they packed it so that it appeared everything was in there. Got it home and there was a salad missing. It's frustrating, more money down the drain and another meal that someone in my family didn't get. It might be time to start going out of our way to find a different Panera. read more

I love this Panera bread location the restaurant is always super clean, and you can order rapid pickup from the self serve kiosks, I have a modified diet so it's easier for me to use the Kiosk then have to explain what to add/take away from a meal, even when it's busy I've never waited more than 8 minutes for my food. Try this location out! read more

I ordered a group meal for a small gathering/my daughters birthday. It was over 20 minutes late and not nearly what I ordered or paid for. The quantities listed in their group soups are not nearly enough to feed the suggested serving size and is grossly overpriced for what you get. I've tried voicing this to 4 different managers and supervisors and they continue to but they blame on me. Wont return and hope this helps anyone else trying to make a group order from this location. read more

Cashier: "Hi, welcome to Panera. Can I take your order? We're out of that. And that. AND that. We never actually got that sandwich in ever. Tuna salad, room temperature coffe, and a cookie, got it. That'll be 23 dollars." Food builder girl: "were you the guy who ordered the tuna salad? We stopped making that at 12:25, and we usually run out of all sandwich and salad material by 1:05. Clearly, you can see it's 3pm. Can I get you a tube of yogurt instead or did you really want me to make that sandwich? Because I can, if I have to. it'd just be really inconvenient." read more

Thought about Chipotle, but they were extremely busy. Second choice was Panera! Great food, and they are priced horribly. Enjoying my day with my best friend. read more

The reviews show this as three stars, they are being generous! Also this summer if you like to eat lunch in a 32 degree freezer then look no further. If you like your food cold and iced coffee, this is your place. You have to wait forever, mostly because the cook doesn't multi task more than one thing at a time, then wait five minutes for the Arctic room to chill your meal for you. read more

Service is improved. The food is chain food so its not really going to change place to place. Interior design layout is horrid and outlet access can be sparse at times. Since there is not much in the area to cover this type of market you are left with this location which has improved on the things it can. The rest you just have to live with. read more

Panera you need help with customer service. Bought 2 Green ice teas with dinner got it home and it was so sweet I threw it out. I called and told them it wasn't the same green tea. The girl tells me they had a new girl working working on the drinks and she messed up the mixtures. Never offered to replace the two drinks. Really!!!! read more

They were multiple hairs in my sandwich. Like more than one hair just sick. I would only come back for the bakery now.

this panera is going downhill. it was the closest to me and now they dont have enough staff to receive orders from. you now have to use the ipads to order. i went to this panera last week and the person i was with had plastic in their bowl of mac and cheese. i am so disappointed. do better. also this panera was out of bread today? its called panera bread. what is going on. read more

I went in to use a coupon, which I was told only lasted until 10:30am. And I could only use it for oatmeal at the time I went in. Which didn't make sense. My sandwich, chicken frontega, was cold. The cheese was not even melted. It was in chunks, the entire sandwich seemed like it needed to be in the panini longer. I usually love it, but today it was lacking majorly. The service was subpar, nothing too great. Restaurant was clean and there was places to sit. read more

The atmosphere here is very peaceful definitely would come here just to eat and read a book it's very nice and the food is amazing I tried something new today the BBQ chicken flatbread and it is so delicious read more

First time here, and first time for the girl at the counter who apparently worked at a different Panera. She took my order, including that I wanted the ciabatta bread toasted, just the bread, not the sandwich. Order comes up, whole sandwich is toasted. The young lady at the order pick up said they can't toast the bread, I said every other Panera does, she called the manager over, she said the same thing but with a bit of a snarly attitude. Sometimes I think I live in an alternate universe. read more

I give 2 stars for the friendly cashier because this visit went down hill from that point. The two soups we ordered were just OK. The creamy tomato a bit bitter for my taste. The chicken and Wild Rice was tastless. The grilled paninis were a huge disappointment. What's up with the change of bread? The quality of the bread is so not what it used to be. They have better quality specialty breads at Giant Eagle. The sandwiches were just terrible should have been at least warm thru out. I'm thinking that the panini press was not working correctly. This was just another example of less quality for more money. Two bowls of soup and two sandwiches for $26. I have no problem paying good money for good food but this Panera missed the mark. read more

so i ordered my food on the app and got it door dashed and i got my items but didn't get my baguette and i called and told them i got no apology for them not giving it to me they told me i could go pick it up or i get a free one i believe for me paying for it and all they should be able to bring me the item they forget to give me and didn't get APOLOGIZE you should always apologize to your customers read more

I retract my last review. (Which was left based on last years visit back home to Ohio) Some of the staff are very rude and consider it a favor when they are requested to serve the customer in which they were hired to do & are paid to do as well. Why does it seem that no one cares anymore to serve with a greatful heart. The food is good, but don't come for the service. read more

Love the fresh bread, and the rapid pick up. My order is always correct and ready for pick up before I even arrive. They always have the most fresh ingredients. And the food is always good! It's my lunch spot :) read more

Zero complaints about this location. Store is clean, I've never experienced rude or sub-par service, food comes out consistent. Sometimes my food that is supposed to be hot comes out barely lukewarm, but it's still edible, and not really (IMO) worth complaining to anyone about. Can get crowded at lunch time but that seems to be consistent with all Panera's. read more

The staffers in the afternoon are really nice and the food is really consistent as far as portion size. This location is always nice and clean as well. read more

We have been doing quite a bit of traveling in this place was and I switch from the typical burger joint that you might have to gravitate to if you don't know the local area. It was really A good place. I had a sandwich and soup combo and the other five in my party had some other combo and everything looked great - and tasted great- and the atmosphere was great. read more

What is that guy talking about. This place is great. I always get service with a smile. The food is great . I bet you will bece a regular like so many have if you try it. read more

Panera Bread - Fundraising for a great cause! - Sandwiches Near Me - Akron, Ohio

Gets super busy and crowded at lunch, and has the same inefficient queuing system as other Paneras do. But the staff is great - always friendly and accurate. read more