2019-06-22
3 years ago we bought my mom a bracelet at the Allen Watters Creek Pandora store and have continued to purchase additional charms for it. Shortly after we purchased it, the clasp broke, so my wife took it in and they sent it off for repair. A couple of months ago, it broke again, so we returned to the store.
We were promptly told by the representative, whose name we did not get because she was not wearing a name tag, that this bracelet must be really old because she had never seen it. She explained the one year warranty and said that she could not help us. I asked her what alternatives there were and she said, "There are none."
My 78 year old mom asked if there were someone at corporate she could speak with about the whole situation with the repeatedly breaking clasp, and the representative told her no because this store is a franchise. I'm not sure if she is the manager or not, but she gave us one of the most memorable bad customer service experiences we've ever had. She offered no sympathy nor any creative solutions. I finally had to ask if there was another bracelet that the charms would fit on. She acknowledged there were, but my mom was done with it and said she'd take her business to James Avery.
It is beyond me why the franchise owner would would allow such a horrible representation. Maybe he or she has no idea. If I the time, I would look up the name and give them a call, but I don't have the time. I am just going to send this message and take my business and my recommendations elsewhere. read more