My son's joint birthday party on May 30, 2026 was fun for the kids, and that's almost entirely…read morethanks to our party host, Aidan. He was engaging, helpful, and kept the energy up throughout the night. The food was good, the skating was fun, and the boys had a blast.
However, there are serious management issues at this rink that potential customers need to know about.
First, we were double charged. I paid a $200 deposit online, then paid the remaining balance of $422.18 at the rink on the night of the party, May 30th. An hour later, I received an email charging me another $395.38. The rink told me they switched credit card vendors but their system is still processing charges through the old vendor -- meaning your card information is being charged twice. When I went back on May 31st to complain about being double charged, I was told to dispute it with my bank -- meaning I'm out the money for ten business days while my bank sorts it out, because the skating rink isn't issuing a simple refund. It was only during that conversation that I was asked if I had received my skate passes -- which I had not. This is unacceptable, especially for families who might not have that cushion. Do not book with a credit card online until you confirm this is fixed.
Second, the party package advertised glow bracelets and necklaces for every child. We didn't receive them, and as compensation we were offered free extra pitchers of soda instead. Fortunately we brought our own glow accessories for the kids, but other families might not come prepared. That's not acceptable when you're spending over $600.
Third, the party package lists skate mates at $10.00 -- but what they don't tell you is that's $10 per hour. For a 3-hour party, that's $30 per skate mate per person. If you have kids or family members who can't skate and need one, this adds up fast and is not clearly disclosed. The listing is misleading.
Finally, our party host Aidan was working alone on a Saturday night as the party host, DJ, game coordinator, and server. He managed so much on his own that night -- the fact that anything slipped through the cracks is entirely a management failure, not his. Aidan deserves a raise.
If you book here, go in with eyes open about the billing issues and missing items. Aidan will take care of you -- management won't.
