This was terrible. I waited for 20 minutes to receive lukewarm food. The staff here seem to be struggling to keep up with the kiosk, mobile orders, and people dining in. One of my entrees had 7 relatively large chunks of dried chili, the other was good. My chow mien was mainly little pieces. Restaurant wise, it was crowded and there was food (and open sauce packets!) on tables and the floor. I tried to put in a review on their website, but my receipt did not have a 24 digit number or a store code. I would have much rather typed this directly! Unfortunate. read more

Panda Express - Chinese Near Me - Watsonville, California

Ordered ahead for mobile pick up. The wait time is 40 minutes from the time it was supposed to be ready! There are 25 people waiting for orders. They also have a line out the door for dine in orders. 7 employees is not sufficient for this hour at this location! read more

Panda Express - Line of people waiting for mobile & kiosk orders. - Chinese Near Me - Watsonville, California

I came here yesterday and ordered the two entree 1 item meal .I chose the half n half chow mein n fried rice And two spring rolls.n broccoli n beef It was very good.The employees were nice.Pleanty of parking read more

Horrible service. By the time I received my food, the food was cold and stale. Had to wait 15+ min for an item and they had nothing available. Soda machine was not working and no utensils or napkins. read more

Panda Express - The person who gave me my order didn't seal my plate and it fell out of the bag so I had to eat in the restaurant - Chinese Near Me - Watsonville, California

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A shout out to the whole Panda crew. They were all hustling to fulfill our orders as quickly as possible. To the cashier Yesenia who was calm and helpful with a smile for every customer. Y'all are AMAZING!!! THANK YOU read more

Would rate zero stars. Terrible customer service. The lines backed up to the door and the employees are scrambling to get the online orders fulfilled. Meanwhile customers in line have been waiting 10+ minutes and continues to grow. The employees haven't bothered to say hi, sorry for the wait or we will be right with you. read more

We are getting a little fed up with panda . I just made another door dash order and this is the second time they are out of teriyaki chicken . Seriously is it not on the menu or are you not ordering enough if it . If this continues I will stop ordering from them all together . And don't get me started on the teriyaki sauce packets if you order with door dash they don't give you any extra packets I feel the quality of the food has gone down read more

It took 3 attempts for the person behind the counter to understand/hear me when I said I wanted 2 bigger boxes. Tge first time they did 2 big side orders- 1 for steamed rice and one for chow mein. The second time they put fried rice instead of steamed. The third time they put chow mein and rice as one bigger box item instead of 2 bigger boxes. Two of the items I wanted were "being cooked". When the server asked the kitchen how long it would be, the cook gave a smarta@* response. There was no continuity so I had no idea which items were mine. In fact, they tried valiantly to give them to the people behind me. Also, at least 2 groups that ordered after me left before I got my food. I arrived at 5:49 and am finally leaving at 6:34. Super annoyed read more

I had placed an order, but none of the staff members were helping me; they just kept telling me to wait--"wait 5 minutes," "wait 10 minutes"--yet no one actually assisted me. I had been standing there for the past 30 minutes, and in the end, I had to cancel my order and leave.And in the end, I had to cancel my order and leave--which was a very unfortunate thing for me. read more

Food was terrible. Wasn't consistent with other Panda Express locations I've tried before. The line here was long. The kiosk isn't designed well, and it doesn't tell you which menu items are sold out, alongside being a general pain to browse. read more

Do not go into this store. I was late to work when I stopped here for take out my work meal. I don't work with anyone else, so I stopped in 35 minutes before my shift. I work right around the corner. A 2 minute drive. And I was still 6 minutes late. My work deducts my check for 15 minutes. There were only 2 people in line ahead of me. None of the workers even mentioned that more than one of the items needed to be prepared and it would extend the wait time. I was even in my uniform. Would have been the right thing to do offer me to change to an available item. I wrote to corporate, and they never acknowledged or responded to my issue. THEY COST ME MONEY OUT OF MY PAYCHECK!!! Why are they SOOOOOOO BAD?!?!?! read more

Been here a couple of times, I usually order ahead of time as the line tends to be pretty long. The food has always been ready by the time I arrive to pick it up. The food has always been good, except recently. The chowmein tasted different and the rice was hard and dry. Parking is okay, it can get busy, but I've always been able to find a spot to park in. read more

Panda Express - Chinese Near Me - Watsonville, California

Went in yesterday after ordering food online, Orange chicken, Teriyaki chicken, half chow mein, white rice, and then selected the silverware, napkins, teriyaki sauce. Paid for my order. Upon arrival, the employee wearing all black asked for my name. I received my order and the bag felt light. I opened the bag and there was no silverware, almost no meat. I got into it with manager.. well she thinks she can manage but only thing she manages is how to anger people and get poor reviews. Monkeys can do better.. Way better. That's right, Monkeys...... read more

Ordered online...when I get there to pick up my order I was told they are out of fried rice! Wow how does a restaurant completely run out of a staple dish? read more

Be warned I just got the worse sick of my life here. Either teach your cooks to read a temperature gauge or wash their damn hands!!! I will be sending my toxicology report to the CDC and later I will be sending this restaurant my medical bill. read more

Horrible service. I got a family meal and I asked for plates and a lady told me they have no plates. lol as they're serving other customers on plates. I just left. read more

this is the third time I food and they don't give me none of the I drink him without a I and they said oh yeah I'm the manager. I'm the one that did your order. I said you don't know how to read the receipt and did you look inside the make sure all the stuff that was there horrible service you need to hire new people that care about their job. read more

I never thought I'd see the day. Even their tofu dishes were cooked in chicken stock historically. As of 9/7/22 they have three vegan options! Vegetarians and other healthy plant-based eaters can order their new Beyond Orange Chicken dish. You can get a "plate" that includes above faux chicken dish AND Eggplant Tofu (newly made vegan). The veggie side includes broccoli and is best consumed right after the prep it when it's still crisp. Two of the above plates come to $23.05 I'm gonna be here a lot now. oh and peep this: To promote the limited-time national launch of the BTOOC, Panda Express is running a BOGO deal from September 26 to October 9, when a purchase of BTOOC entrée online or through the Panda Express app with the code "BEYOND" will get customers another bowl of their entrée of choice for free. read more

This location is poorly managed the employees seem like they hate their job and find any excuse to go waste time in the back. The manager doesn't seem to know what she's doing ,overall terrible experience at this location. read more

Not all chain locations are the same. PE is usually a pretty safe choice. The employees were working hard and seemed nice. However, the rice was super dry and they did not have tofu or veggie egg rolls available. The orange chicken was good as always. read more

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It really depends on the worker whether they'll communicate with you; they seem to choose who they want to help. I wasn't aware of the kiosks since I don't come here often. It would've been nice if the worker acknowledged me when I said hi, but instead, she had a serious resting face almost as she wanted to roll her eyes and was bothered. I didn't notice the kiosks right away and went straight to the food stand. In the future, I'll definitely use the kiosk--it's easier. The staff's communication can be hit or miss. There are now four kiosks on the right side when you enter. read more

Panda Express - they have 4 kiosk screens now when you come in to your right side . - Chinese Near Me - Watsonville, California

Second time going last night and the line is almost by the soda machine fountains. I had placed a kids meal order for my cousin around 5:15 coming back to town from Monterey. By 6:15 it was still not ready. We had planned to go to church. I dropped her off at home and came back around 6:35 and it was still not ready. Everyone was very busy and many people were in the mobile order line as well. The electricity shut off when I was in there so I began to wonder if they even got my order. I decided to leave and come back today. I spoke to the manager about what happened. She was polite and said that next time I should call in and/or talk to the manager right then and there. They maintained very professional and calm even though it was VERY CHAOTIC. Thank you for honoring my mobile order a day later and next time I will definitely call in that same day/night if it happens again. read more

Service was not good at all! We ordered Mushroom Chicken and there was Only One Piece of Chicken but the worker served himself a tray full for himself before serving my order and that's after having to wait 20 minutes for an online order that was supposed to be ready!!!! This place is always a disappointment, I am ready to drive to an other city just to get better service! read more

Was waiting for the cook too cook my teriyaki chicken but it wasn't cooked all the way it was pink/raw in the middle of the piece they gave me. Last time I'll be visiting read more

They need to update their hours for opening cuz they will not open at 9:30. Usually a place that's this corporate is on top of simple things like that but I guess this location is not read more

Panda in my opinion in north California are all about the same in quality, cleanliness and service. Been to many and this one is pretty good! Only thing they never have is brewed tea at this location and that's something I thoroughly enjoy with most my meals. Came in about 2pm on a Saturday. Little line but nothing crazy & the employees here work FAST. Everyone's on their feet moving quick. I always order orange chicken and beef broccoli. My husband orders string bean, kung pao, and Beijing beef. We always eat everything gone. We'll be back next time we're going through Santa Cruz :) read more

Panda Express - Orange chicken, beef broccoli, egg rolls, chicken roll, String Bean Chicken Breast, Beijing Beef, Kung Pao Chicken - Chinese Near Me - Watsonville, California

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The food is just ok, other locations are way better tasting. The service is horrible. No one is happy to be working there and no eye contact is given which explains the miscommunication while placing your order. My plate had everything I had asked for but was just sitting there for over 10 mins since others were ahead of me waiting for items that were not cooked yet. About 4 different employee opens my box just to see what it was even though there is writing on the top. My food was so cold when I payed for it. Also the ice machichas been out of order for over a year and the fountain drink machine serves flat soda, it's not bubbly at all. This has been my experience over the past year and yet I keep going back. read more

I'll try not to make this long. I ordered food and should have been ready by 05:55 pm but that was not the case. I had to wait an extra 25 ish minutes then I finally got my food and it was missing my string chicken. I was told it would be another 10 minutes...WTF! so I graded another thing of orange chicken...turned out another plate was missing food as well So these dumb asses gettin paid $20/hour to mess up our order...they should lower it to $8/hour read more

The restaurant is filthy. Cobwebs and greasy dust are readily apparent on most surfaces. One of the"chefs" had blue masking tape covering his thumb in lieu of a bandaid or bandage. read more

We visited friends in town and decided to have Panda Express. The portion is smaller than other branches I had. I ordered 2 plates and didn't get any fortune cookies read more

This place is always out of food. No one wants to wait 10 minutes for fast food. Just stopped and they are out of rice, greens and chow mein. It's hard to order when they can't serve you anything. read more

I ordered food tonight, I questioned the girl if the beef n broccoli was in it she assured me it was. Not there they don't answer their phone. I live 25 minutes away. read more

The Food is what it is. The portions are small.The service is average and the Dining area is constantly dirty.

I can honestly say that we are all going under so much stress and that we who work and have work in the fast-food industry know the challenge we face. With that being said, I want to say that not only are we a worker but we are also customers, we should not be treated horribly. So I order my food with a door dash, and when I got there, the line was just three customers, so the line Wasnt long. I was quickly given my food, but when I was about to request Teriyaki sauce, the worker yelled at me without even give me a chance to speak, saying that I didn't order it, so she would not give it to me. To pre-order, it next time because it a mobile order. Mind you; I've done that, and yet no sauce. It would only have taken her a few seconds of her time, not much. Did she expect me to be in line for teriyaki sauce that was just a few centimeters away from her? Or even place a new order for just the sauce? I hope no one treats her that way because what goes around comes around. read more

This location is a circus. It has to be the most mismanaged location in the Area. Saturdays the wait for your food can exceed 45 to 60min. I thought using the mobile app to order would alleviate the problem, but it was much worse I arrived 10 past the ready time 8;40pm came in at 8:50. Waited to tell cashier that I was there to pick up another 10 minutes. He went back looked at the bags then the tags of food to be prepared. He told me it was still waiting to be prepared. Went and ran to the grocery store and returned 40 minutes later asked the same guy at the register for my food. He went back looked at the bags and then the tags. I see him then go talk to his shift manager. Then comes back and tells me he can't find the tag. His manager comes to me and tells me they will get on it and prepare my food. No apologies or anything. At this point I'm like no just issue me a refund. She goes back to the computer types some stuff in and then tells me my refund will be issued in 3 to 5 days. Terrible location employees just don't care. With our town being primarily field workers they know they have little recourse for any complaints. Just a heads up go elsewhere for your Chinese food. read more

usually wouldn't leave a review but this place is disgusting! doesn't look like it's been cleaned in weeks and on top of that my cream cheese ragoons had mold inside them in the cream cheese! don't even want to touch the rest of my food bc who knows how they have taken care of it and handled it! read more

I ordered online and it say my food was going to be ready at 7:03 when I got there my food was not ready I ended receiving my food at 7:38 and to top it off I was missing stuff from my order. I don't understand why if they are super buzzy they keep taking on orders. Very disappointment. read more

I literally got home and my plate didn't have any chow mein. when i asked for a plate with chow mein and double orange chicken. waste of money honestly. read more

So... don't expect too much from this place. I ordered online for pick up, waited 20 minutes, went in to pick it up, and they didn't have my order. I guess they gave it to someone else. I had to wait another 20 minutes for them to get me my order. It was just 2 plates. When we finally got our plates, they were barely warm, they out the bare minimum of amount of food. It would've been an ok situation but the employees looked so confused like they didn't know what to do. This was at 8 pm so the place was basically empty. Not busy. Ya'll can do better. read more

Awful place. Rude staff, no ice. Out of food. Just ridiculous. Do not recommend. Parking is awful. Avoid and go elsewhere. Food is cold, rice is hard. Terrible. read more