I order 1 with double teriyaki chicken and one with teriyaki chicken and Kang Pau chicken. 1st order they give me 1-1/2 chicken and Kang Pau chicken. Double teriyaki chicken, they only cut 2 pc. Is it double? They put left over a small pc of chicken back to tray which is empty already. Other panda I went, they cut 3 pcs. This store is very cheap. read more

We stopped at Panda Express in Lake Zurich to grab something to eat with our family. After ordering 4 meals, my husband saw that they have a new item of bbq brisket. He asked Jony, the guy who was helping us, if he could try a small piece of the bbq brisket. Jony told him that they don't give samples. When we asked why, he said that it's their policy. We then asked to see the policy and Jony said he can't show us it and we have to go on the corporate website to view it. He then told the customers behind us that we're just gripping over food. We also asked Dylan to show us the policy and he said he just started working there and he didn't care. It's sad that a small little piece of food is such a big deal to them after spending $40 at their restaurant. After we left, I decided to call 2 other Panda Express locations to ask about their sample policy. Both locations said they give out samples all the time and didn't know why we were told they have a policy about no samples. I also looked it up online and it actually says that they have a sample policy that allows associates to offer food samples to customers to enhance their dining experience and promote menu items. What Jony did tonight was discriminatory and wrong. He was rude, unprofessional, and disrespectful. I can't believe that this is the type of person Panda Express wants to represent their company. We will not be treated like that over asking for a small sample of their new item. Nor will we support a company that doesn't care about their customers. read more

Panda Express - Chinese Near Me - Lake Zurich, Illinois

I normally don't post negative reviews however this is a second time it happened at the Kildeer/lake Zurich location, with my meal I also ordered the Peach lychee lemonade and it smelled like mold, unable to drink it, PLEASE CLEAN YOUR DISPENSER, my daughter had a similar experience with their white soda read more

The food was fine, the restaurant was clean, but I was disappointed as we were eating inside the restaurant- the workers behind the counter dropped the f word multiple times. It was not professional nor a kid friendly environment. read more

ive been to this one a couple of times. service was pretty bad and the store itself was dirty. The food was not good. when ordering take out they routinely forget to add a whole entree. When out of something, instead of waiting for you to get to the store to let you know and swap, they just give you a big plate missing two entrees. Lazy and dirty. read more

I came here either a BOGO coupon I received in the mail. I have to admit it's been a few years since I visited a panda express. Joe B was helping me and was very kind and informative and had great customer service. I took both my entrées home and they were excellent quality. Unfortunately, there wasn't any brown rice for me to order but the white rice tasted great. The restaurant looked clean. The food was fresh and tasted great especially for a fast food Chinese restaurant. Will definitely return. read more

When you're in a hurry and need carbs that REMIND you of Chinese food. Service is usually fast. Food is always hot. A great mix of spicy (mild) and no spice. Orange chicken is usually big favorite for everyone I know. However I typically prefer the Angus steak or Bejing beef. I wish they used less sugar in most of their items, but it's fast food. High sugar and fat are to be expected. read more

Portions are not dished out consistently and equally. A man in front of me received 3 scoops of one entree, 3 heaping scoops of another entree, noodles overflowing in his take out box. My turn- the F employee took a scoop of entree, then shaked it off so extra would fall off spoon FOR MY 2 ENTREE, I ordered the 2 entree also. I'm female.The employee clearly was dishing out waaay less to me versus the man in front of me. Same item. Same price. I am so sick of Panda and Chipolte portion discretion. The man left his bag at check out. I lifted it to move it. IT WAS atleast TWICE AS HEAVY as mine. Same price. 2 entree plate. He got more bc he is a man. Did the employee think she was getting a husband giving him SO MUCH FOOD. Remember, same price. read more

Extremely stingy on the portions. Especially when you order the three entree plate. Other location I frequent is much better.

Food is always made hot and fresh and the restaurant is always clean or being cleaned by staff which I greatly appreciate. Servers are incredibly professional and courteous which is amazing because they are all teenagers! Russian boy with a winning smile and curly light hair was so sweet and helped my daughter who didn't know what she wanted. He suggested orange chicken because his little sister loves it too! We will be back! MALADIETZ! read more

Dear Panda Express: you were recommended by a friend. And that friend was right! Orange chicken is one of my top scoring love languages... right up there with quality time. Glad to see top Chinese businesses taking over Lake Zurich. One small point of constructive criticism.... bring back the live panda bears on site. They were always popular entertainment with the local kids. Regardless, I plan on recommending your restaurant to all of my neighbors. Keep the chopsticks coming. read more

Thank you for great food and wonderful service. My daughter accidentally spilled her container and was devastated. One of the employees cleaned up the mess quickly and the other gave my daughter another meal remembering what she ordered and I was very grateful for this kindness and wonderful service! Thank you!!! read more

Well short and sweet. Ordered a Large Orange Chicken and a Small Sweetfire Chicken and a Chicken Eggroll. Taste of the food was fine. Sweetfire Chicken could have been a little fresher. But the big problem is just that. It wasn't big. I received the "Large" Orange Chicken but received a non Panda Express designed box that look like it had been picked up at a party supply store. The large was 4 x 3.5 x 4 and I was charged $10.20. This was a medium sized box. I've ordered the large before and this is a rip off. The small was 3 x 2.5 x 2.75. Their sizes have changed and the only way you'll know is when it's too late and you've already been charged for them. So the best thing is to just order a 2 or 3 entree meal. Shame on Panda Express for taking advantage of their customers during this stressful time. read more

Panda Express - "Large" Orange Chicken - Chinese Near Me - Lake Zurich, Illinois

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Allow time for your food to be freshly made...5 to 10 minutes. It is worth the wait! The Lake Zurich location is very clean. I really appreciated that I could watch them make the food. The staff was friendly and I will definitely return. The freshly made power greens delicious!! read more

These guys wouldn't make me fresh cream cheese Rangoon's 45 min before closing. The man serving pointed to old Rangoon's that were clumped with the egg rolls. What a joke! They weren't interested in my business but just shooing customers along to get to the next person. Bad customer experience! read more

Panda Express - two people standing in front of a restaurant - Chinese Near Me - Lake Zurich, Illinois

Generic fast food chinese which is decent. If you like your dish crispy then ask to sample before ordering. I love the crab rangoons from here. read more

Panda Express - Chinese Near Me - Lake Zurich, Illinois

Ordered takeout tonight. My son wanted Broccoli Beef. I know they call it Broccoli Beef because there is more broccoli than beef but the portion of meat was ridiculous. Even my 9 year old son was not going to be filled by that baby portion of protein. read more

Panda Express - Broccoli "Beef". Yes that is ALL the meat there was in this bowl. - Chinese Near Me - Lake Zurich, Illinois

Panda followed up and contacted me about the issue. I appreciate the attention from corporate to address the problem.

Walked in at 8, they didn't have enough walnut shrimp for an order so they shorted me. I asked if they had more Orange chicken and they said that was all they had. which was not even enough for an order. How is this possible? I told them I would wait and I so I waited. I needed 2 plates both with orange chicken because that's all they We're willing to make. Once I was ready to pay I told the cashier that I couldn't believe they were almost empty when there was one hour till closing time. She told me that I could just not pay and take my business elsewhere. When my credit card was already out ready to pay. This is very rude not to mention horrible customer service. read more

Very nice staff working 10/19 130pm. Food was reasonably ok for what it is. Would be nice if they had soy and hot sauce out and u didn't have to ask for it. I suppose some people would fill their pockets with them :/. There chili sauce packet is too sweet and artificial tasting. Would be great if they had a bottle of sriracha! Albeit, I say that for most places. read more

Rudest and most incompetent management and employees ever! Corporate is horrible too. Never ever order from this place whose excuse for food is pathetic. Go to someplace else better run with actual edible food. read more

Don't listen to all the negative comments from all them KERENS. This place is good period.

I had the most Terrible experience I will not be returning. I called to put in an order over the phone. The guy tells me they can't take over the phone orders, I asked why? he's just like you have to do it online. I told him I had a very small order with a special request. he says put in the special instructions in the app rushing me off the phone. The last time I put special instructions in the app it cut off half of the instructions and they made my order wrong. Fast forward I make it to the restaurant to go to the shelf and pick my food up. So I read the receipt which has a large super greens with no corn starch sauce on it. I start to walk out the door but something tells me to ask the guy if they excluded the cornstarch sauce. He tells me they didn't exclude it, and that the super greens comes like that before they cook it, which is a lie. So I explain to him that I order it this way all of the time, and he says they don't do it that way just brushing me off. He didn't know it but I have an allergy to cornstarch and I'm diabetic so I don't eat it. I have called many times and ordered no car starch sauce and because it's so simple to omit it they've never had an issue with accommodating me. So this guys like pretty much calling me a liar. At this point I'm very upset because he was going to let me walk out with exactly what I did not order, and he did not care. I waited all of that time ordering online just to get what I didn't order. TERRIBLE!!! I will not return to this store. read more

I love Panda Express' food -- but this location is especially well run. There are two employees who are there most of the time - a man named June and a woman (don't know her name ) and they are *outstanding* employees. This location can get busy at lunchtime but it is worth the wait. read more

Walked in for lunch and bought a plate, my food was over cooked and dry. I would choose a different location because I've never had this problem anywhere else. read more

I was there yesterday for the first time and was helped by Monica A. She was very helpful and seemed to really enjoy what she does for a living. It is refreshing visiting a location with employees who genuinely help you with any questions you have and you leave there with a good feeling. I will be back. Thank you for the quality service Monica A. read more

I did a mobile order here, apparently their system lost it even though I had a confirmation on my phone. The manager, Lucy was rude and told me it wasn't her fault but they systems fault and to take it up with corporate. read more

I've only been to Panda Express about 5 times. The Lake Zurich location is better than the other two I went to. Got a little bigger portion and it tasted better. It's clean and the food is fresh. My favorite is the honey walnut shrimp. The shrimp was fresh with that little snap to it when bitten into. I didn't give 5 stars because when I do, the next time I go in it isn't the same. read more

The food is consistently good and decently priced. Unfortunately this location seems to have a service issue. It seems like what I want is often not available. They usually say it will only be 5 minutes to refill the tray but it is often much longer. You can see the disappointment on the faces of those who are waiting off to the side for more food. I keep coming back because the food is good but I always walk in expecting it to take longer than it should. read more

My daughter got a hair in her food!! What is worse is the woman at the counter, Maria, she was so rude. I do not like going to this store,as she is always rude & gives small portions. But today when i brought the lo-mein up to her to show her the hair, she SHOOK the box, opened it up and said "i don't see it!" Wow! R u kidding me? Then she states she remembered ny daughter & that i would need to produce the receipt. Which nobody ever takes, it is fast food. Needless to say, there r better asian restaurants, we will never go back. read more

Dinner tonight was probably my best panda experience ever. I was a little miffed by having to wait for chow mein to be made but thank god I did. I have never really enjoyed the noodles at these restaurants until having them fresh. The cashier didnt seem to care or want to be there but other than that an above average experience for this type of place. read more

I love coming here everyone is so nice, food is fire, and the fortune cookies are always on point.

I absolutely love this establishment, many people complain about the 'attitude' and or time waited in line. I've been here countless times and can personally say I've never ran into these issues. People need to lower the standards on fast food chains. read more

My wife went there to pick up dinner for her and I. When she came home we could not believe how dry, chewy and way over cooked our food was! We always go there for food because we have NEVER had a problem with the food, but this was unacceptable and extremely disappointed!! We never complain but the was horrible and not worth spending money on what we received!! Wasn't right!! read more

I feel bad giving it only three stars because it is probably better than the one experience I had. The staff were nice but the food was dry, had been sitting in the lamp too long, and wasn't even that warm. It tastes decent, I was just surprised that they didn't have any freshly cooked food at 6 in the evening. Like I said, I'm sure it is better than my one experience. read more

Hit and miss with this place. I usually have to wait 10 minutes for food since they make so little quantities for serving and end cooking one or more items after I place the order. So much for express huh? Other than that food is tasty and staff friendly read more

Standalone panda location. Clean, good size. Obviously standard offerings food wise, but always seems fresh due to a decent turnover.

Today marks the second time I have walked out of the LZ location. We had a coupon and they stated that the wording was confusing and misleading for customers and they had complaints, so they refused to honor it. From our past experiences, we knew going in that their customer service was bad but thought we would give them another try because of the coupon. Big mistake! About a year ago, two of us came in during the dinner hour and food trays were empty. People had to wait for the staff to cook food to complete their orders. It took way too long so we left. Get a clue! You are not a sit down, made to order restaurant. read more

Changed to-go containers to embarrassingly small proportions. So, same overpriced fast food just less. Disappointed. So long Panda, it was fun while it lasted. read more

In my personal opinion, this is a disappointing location. The trays are mostly empty during the dinner hours and this is when they should be full. It's very stressful to buy takeout from here because there's always a wait and confusion. We've been to the Panda on Dundee Rd which is always busy and there are no problems there. Naperville, the same, no problems, Edens Plaza in Skokie, no problems. But this Lake Zurich Location, ALWAYS a problem.....it needs new management or a visit from The Profit. read more