Giving this a 2 star solely based on the order wait process. As I stand in the restaurant awaiting an online order that should have been ready. The DoorDash and Uber drivers make it overwhelming, and there is no clear lineup for waiting for your own individual order. This is something they seriously need to fix, so until they do be aware if you order during a possibly busy time. read more

This location is always busy. So sometimes, they have to make more food, so you might have to wait. Just like if you went to a sit down restaurant. We have had very good customer service each time we have visited. There have been times we have had to wait for fresh food as they were low and making more of it, and I am perfectly fine with wait to get fresh, hot food. Customers make this place a mess, don't clean up after themselves, make the soda area all full of garbage etc. They just have no care or concern. Employees do their best to keep tables clean, the soda area, outdoor etc but customers are to blame for that not the employees. It's fast paced and some people might not like that, but we have never felt rushed, employees have always been helpful and chatted with us etc. Never had issues of getting sick here, we have always had hot fresh food. read more

Stopped for a quick bite. Food was delicious and hot, (temp). Dining area was clean and picked up. Tables were wiped down in a timely manner, even during the slight rush that was there when we visited. The girl serving me, Cherish, (I love that they wear name tags), took the time to explain certain items to me due to my dietary restrictions. Would definitely return to this location when in the area. read more

It's 4 pm and for some reason there is a 20 minute wait for orange chicken (there most popular option) hence the fact it's so popular you would think the staff would plan ahead and cook enough, they also have 0 stalls for people to wait for there food at and 1 window. Not happy at all with this very poor planning. They where nice enough to give me a large drink instead of the medium I ordered so at least they care read more

I work at a healthcare facility and I got a call from Panda Express. The young man said they had a catering order that was canceled and he wanted to know if he could bring it to us. I asked how many people the order was for and he said 25. I gladly excepted it. About 15 minutes later he brought in several boxes full of delicious food! We had about 20 people have lunch and there was a lot of food left over. I think the order could have served 100 people! We did tip him but he didn't want to take it. He was a very nice young man. We all thank you for thinking of us!!! read more

stopped for a quick bite. was couple other people inside and line started building after we came in. props to the workers seemed to be busy and we're all multitasking. i ordered a side of mixed greens and a bowl with chow mein and orange chicken. the chicken was cooked well and had good flavor. the chow mein was also very good. little dry but when mixed with the orange chicken sauce it was fine. the greens were also good. have a good crunch to the whole meal. inside was fine nothing too crazy, food was organized well and couple of tables were cleaned off all the way as well as the food underneath that was left from previous tables. other than that i recommend this location. read more

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Hot orange chicken was really good. Shout out to the manager for the rest of it! I really appreciated it!

Until this I hadn't been to Panda Express in 12 years, when the vegetarian options at the time were just plain rice and broccoli. That was my only experience with them until now, and let me tell you something: things have come a long, long way. The new Beyond Orange Chicken is FANTASTIC!!!! I cannot say enough good things about it! The texture, the flavor, literally everything about it blew me away! Tempura fried plant based nuggets with a sauce that's not too sweet and a little bit spicy but not too spicy, and it's just mouth wateringly perfect. An order of these is surprisingly big! One of them turned into multiple meals for me, which was pretty great. My only one complaint about the Beyond Orange Chicken is that it comes with such an up charge, but it's worth it. I really liked the veggie spring rolls! Crispy outside, nice veggie medley inside. The chow mein was great. Really flavorful, lots of different textures going on in here. This is, in my opinion, the best side they have. When I go back (and I will be going back) I will just be getting the chow mein for a side, and the beyond chicken. Both were incredible, and honestly, I could have eaten them until my stomach hurt. I also had the fried rice, which was surprisingly bland? I didn't expect this to be the case. I've never had fried rice from somewhere have such little flavor. It wasn't BAD, it just wasn't anything special, or delicious, or noteworthy? It was a bit of a surprise. I had to put a lot of soy sauce on it for it to be flavorful enough for me. I ordered online and picked up our food to bring it back to the house. The restaurant was super busy, I mean, the parking lot was PACKED, and there was hardly any seating inside, but our order was exactly right, ready a few minutes early, and we were in and out for our pick up without any issues at all! So that's terrific, and exactly the kind of experience anyone doing an online order pick up is looking for. Very happy with how that turned out. Again, I will 100% be returning to Panda Express to repeat this experience, just changing my order a little bit in the future. :D I recommend everyone goes and tries this Beyond Chicken, even if you're an omnivore, just give it a chance and see what you think of it!!! read more

Panda Express - BEYOND Orange Chicken (top), spring roll (right), chow mein (bottom), fried rice (left). - Fast Food Near Me - Janesville, Wisconsin

Worst service I have ever recieved at a Panda Express. Waited 19 minutes from the time I placed my order at the drive through window to actually getting my food. The inside of the restaurant was crammed with employees clearly doing nothing. Pathetic. read more

First time to try this chain. Fast and reasonably priced Chinese ish take out drive thru place. If this was a full on Chinese restaurant I'd never return, but it's an alternative to burgers or a convenience store. So it's not too bad. The fried rice wasn't very good on any scale. I'll certainly visit in the future another location I would say. This one as well, but Janesvilles current traffic problem in this immediate area and it's very irritating inconveniences mean I'd not cross the street to get here again. read more

When we pulled up the exterior appeared new and impressive. Entering the restaurant, the trash bins were overflowing, tables hadn't been cleaned. The store was about 25% occupied. Two employees were having their meal sitting right next to the mess of trash and completely ignoring it. There was a wash bucket with gray water and a grubby looking sponge sitting on the counter right next to the flatware and soda machine. I ordered the honey walnut shrimp with chow mein. The noodles were barely warm and very greasy. The shrimp felt as if it had been sitting for hours. It was dry and tough. We also ordered crab Rangoon which was cold. The overall experience was very disappointing, especially since we have eaten at other Panda Express locations that were clean and pleasant with good quality food. read more

Good food. A little pricey, but always fresh. They run out of things close to the end of the night, but that means it's always made fresh. Good staff, and good food for the cost. read more

Went to Pandas at 8:00, they close at 9:30, so they are open for another 1 1/2 hours, and they say they stop making food at 8:00 so they have no Chow Mein. REALLY!!!! It's that costly for them to wok some noodles and veggies? Which are already cut up in their freezer? HOW SAD IS THAT. What has happened to customer service? Someone there is really lazy & doesn't want to work for the next 1 1/2 hours. Come on people, get it together. read more

The food is fresh and delicious, the restaurant is clean and the employees are friendly and courteous. The Janesville location is adequately staffed to serve in an efficient manner. read more

This is by far the slowest fast service restaurant I have ever been to. Even though this is basically cafeteria style service where precooked foods are put on a plate somehow the employee managed to take over five minutes per customer. They need to figure their shit out. read more

The food was on the cold side and very dried out. I ordered on line then went in to pick up. The girls were very rude when i went in to pick up. I asked them a question and they ignored me and turned away. When my food was ready they just set on table and never said anything. The worst customer service i have experienced in years anywhere. read more

Panda Express - Sesame chicken - Fast Food Near Me - Janesville, Wisconsin

I was craving panda all day and I come through the drive thru and thru and they said a 10 min wait which was fine until we were waiting for 15 minutes to get our food. we finally got it then I had to go back inside and ask for sauce even though I said it when I ordered. this as well happened to my friend a few weeks ago at this same location. I understand it gets busy but there was barely anyone inside for the workers to be attending to. read more

I had this for the first time and I was surprised how much I actually liked it! I was skeptical at first but that orange chicken was sooo good. read more

I have given this franchise the benefit of the doubt in the past, but now I am totally through with the Janesville location. The vehicle in front of us placed his order and apparently got served. We, on the other hand, sat and sat waiting for someone to take our order. When nobody responded after several minutes, we pulled around so I could walk in and place our order. The doors were locked and the employees were already scrubbing down the cook area and cleaning out the food bins. This was more than a full half hour before the store was scheduled to close. It's unfortunate because this franchise used to be a reasonably decent place to grab a bite... but they are no longer worth the gas to get there. read more

Ordered some food for the family and was shorted one full meal, called back to get it delivered, after several failed attempts, someone finally answered and told us that the food was still on the counter and they could not deliver it to us. Wow. That's a joke. Then told us we could get a credit if we would like. Um, no I want my food or my money back. Finally told me she would refund my money, but I haven't seen it yet. Booooo read more

Everytime I go there, they are out of something I want. Last time I wanted to order of their new Wok Seared Shrimp & S and Diet Coke. They were out of all of it. They only had Cherry Coke & Regular Coke. They rarely have napkins and are out of straws quite often. They usually or out of mushroom chicken and sesame chicken. so you will either need to wait 10 minutes or they decided at 3 pm that they weren't going to make anymore the rest of the day. read more

When Panda Express is on, the food is four-star as far as fast food Chinese food goes. My boyfriend and his best friend came to love Panda Express as teenagers, and it's tradition for them to get it on their way back from visits to Chicago. I've been brought in on the ritual and have visited this PE a few different times over the last year and a half. The first two visits yielded some fatty/chewy chicken bits which really put me off, but my last visit (and a stop in an airport this winter) have shown me that it can be really tasty and satisfy that craving for deep-fried chicken chunks glazed in a sweet sauce. This location could really be helped by putting a little more focus into cleaning. The bathroom has been unusable on a couple of occasions due to a clogged and/or dirty toilet, and the tables could use a good wipe down between customers. Keeping the food line stocked and having multiple people there to serve has improved since my first visit, but it has been problematic in the past - even when nowhere near close they've had several empty entree choices and only one person dishing up food for a line of customers. As with a lot of fast food joints high turnover leads to unpredictable service and preparation, but I'm glad to see they're on the upswing. read more

Not a very good Chinese selection, and didn't taste good. The portions are way to small I got half a meal out of a large. Their service was not friendly nor welcoming. read more

Staff are friendly, atmosphere is welcoming, food is amazing. Best times to visit are during lunch hour, that way you'll be sure to receive excellent service. My favorite is Chow Mein with Orange Chicken. Yum! read more

As far as Panda Expresses go, this is the best one ever! As there is not one in the city I live in, Madison, I have to eat here when I go to Janesville! The people behind the serving line are very polite, and pricing is modest. This is a very fancy, and also clean, building, and the food was so amazing! The Firecracker Chicken and the Mushroom Chicken were both amazing! Go here when down in Janesville! read more

I don't know if this place changed ownership or what but this place is dirty!. They ignored us when we walked in and we didn't get served until we said something, there was a soda pop pond in front of the register that no one was cleaning up, there was no ice, no iced tea, the tables were dirty. The only reason it got 2 stars is because the food still tastes the same. Can't blame terrible service and dirty conditions on covid!! read more

This restaurant sucks! Period. My very picky son loves orange chicken so we have been in their drive through often. But I have gone there for the last time. They are so slow and ALWAYS out of something. So you wait in line forever only to find out they are out of what you want. Last time it was rice. RICE! How do you run out of rice at a Chinese fast food restaurant? And if you have no food don't let people sit in your drive up for a HALF HOUR. And this was happening long before covid. Tonight they actually had no food. Do not waste your time on this horrible restaurant location. You will be disappointed. There were like 10 cars behind me all waiting to be told there was no food. If you have no food.........close! read more

Waited over 30 minutes in the drive thru at 330 in the afternoon! Inside is closed so it's totally unacceptable for each order to take over 5-10 minutes. This isn't the first time this has happened. Officially done. If u want it be prepared to wait a very long time. Online ordering isn't any better as u can only get ONE option lol if u can't do it right dont do it at all! read more

Worst customer service! I ordered walnut shrimp with noodles in the drive thru and wanted teriyaki sauce on the noodles. The guy asked me if I wanted the sauce on the chicken. I told him I don't want chicken I want shrimp and he replies oh yeah, there is an extra charge for the shrimp and I told him no problem. I get home and find a teriyaki chicken bowl, no shrimp. I called and the first person asked me what I wanted and I started to tell them my order was made wrong and the call was disconnected!! I called again and this person, a woman, as I was telling her about the order started saying, 'blah, blah, blah'. I stopped and said excuse me and she tried to come up with some bs. I got loud and asked her if she was even listening to me! As to the problem with the order she basically told me tough if you want shrimp come in and order it and pay for it! Not going back there. Rudest people I have ever encountered. read more

I ordered orange chicken, mushroom chicken, spring rolls, and a soda. I'm never ordering from this panda express again. Everything was cold, tasted OLD, and even the soda was warm and hardly had syrup in it. It's been about an hour since I ate, and I literally feel sick. PLEASE don't go here. read more

My husband went to the door at 8:54pm and it was already locked. The sign says they are open until 9pm. The food was still out. We were going to order a carry out order. He knocked on the door but was ignored by the employees. read more

already Had to wait in line forever. It was backed up to the roundabout and got up to window and had to wait 20 minutes for noodles to be made. Wanted mushroom chicken - out. Okay how about beef broccoli- out. Okay what about shrimp - "I mean we have a little bit" okay how about sweet and sour sauce for the side - out. Get up to the window and ask for chopsticks - out. Got home and ate my fortune cookie to learn it had no fortune in it. Wtf read more

Sad to say I was disappointed for the second time in a row, staff were very unprofessional, took unbelievably long pauses while taking my order I'm 99% sure they forgot I was there, and at the window the associate was leaning on the window while it would open and close over and over again while having a conversation with their coworker. After we left we then realized we weren't given silverware again. As an old fast food worker myself I was very dissatisfied with my experience today. read more

Ordered white rice, got fried rice. Line wasn't busy, and there was no reason for this to happen. Unsatisfied.

I am sad to say that for the third time I am disappointed in the service I have received. Me and my family have food allergies in which we like to observe our food being prepared. I went into the lobby and an employee open the door for me (which was very kind). When I got to the counter I was told I must go through the drive-through because they were busy. Now, I work in fast food as well. Even if we are busy or understaffed this is an unacceptable reason to close the lobby early. Especially at 5 o'clock. Even though I explained the reason of why I came into the lobby I was told to come through the drive-through. When I got my order through the drive-through I explain to the young lady who was at the window and she got her manager. The shift supervisor whose name is Violet(?) was extremely rude and condescending. I drove all the way from Baraboo which is an hour and a half away. This is extremely unacceptable. I really hope that panda brings its act back together. I definitely won't be making the trip in the future read more

Inside was closed, so drive thru was extremely busy. The employees that were there did a wonderful job with pushing through and getting orders out. The lady taking my order seemed quite nice while on the speaker, but was not when we got to the window. I had ordered some soy sauce with the meals at the speaker, and there was none in the bag. We asked for some and the lady got rude, rolled her eyes and gave 2 small packets, closed the window on us and walked away from the window. Tried taking the survey and it said the site was invalid. The food was hot, but the portion was not as usual. read more

Never go to this place if its an hour to 2 hours before they close. Have gone there multiple times and they actually run out of white rice??? A Chinese place running out of white rice when they have over an hour left open?. Completely unprepared I would definitely not recommend this place at all. I would definitely recommend panda garden they never run out of anything that they say they have and they are open until they say they are open. way better Chinese place then this place. I don't know who runs this place but they do not care about customers . just a fair warning. read more

Juliana M. did a great job. She offered me a sample of the Honey Sesame Chicken and I ordered a Plate with that and the Sweetfire Chicken. Both were excellent and the service was very prompt and accurate. Food was fresh at 2:00pm after the lunch hour. read more

After making me wait for 20 minutes for my drive thru order..part of the order was missing (2 sides I had added) and when I call about it, the manager Anya or something like that, doesn't apologize just says if I have my receipt they will credit me next time for the sides. Well what about now??? Her attitude was mean like I was stealing but they are stealing from me. I have the receipt but am not well which is why I chose to get fast food. Customer empathy was terrible and she hung up on me twice. I don't think I want to go there anymore. It was not pleasant I should have just cooked at home. read more

This store is a stop-off point for us on our way between Madison, WI and Spring Valley, IL. We take this trip about once a month and choose your store often on our way home. The food has always been good and the service is faultless. Thanks for a job well done. Review us on Yelp! read more