Super nice employees, especially alfonso he was so helpful!!! And yummy food too everything was so quick! :)

drive thru is fast but they always get your order wrong you are better off going inside to order take out. ordered the chow mein and instead got the rice ugh! read more

It's new. And I usually try to be a little lenient on new places because that usually means the employees are new and (if you're in EP or the vicinity) overwhelmed by the unnecessary constant rush. But this Panda Express was not particularly bombarded when I went and yet somehow every employee acted as though their heads had been cut off. I've been going to PE for a while and I continually forget that PE no longer serves Mongolian Beef and now only the Bejing Beef. Usually if I incorrectly order two entrees of the Mongolian Beef, it's a quick back and forth of "Did you mean Bejing Beef?" and "Yes, yes I did." But when I made the mistake of accidentally ordering something that's not on the menu, I was never informed of this instead the cashier just stared blankly into the abyss. No biggie, I tripped her up. I get it. Eventually another employee that had heard me order ran over and said, "She meant the Bejing Beef." Good save. After sorting all that out I saw the hugest f*ck up that I've ever seen. Somebody please introduce the phrase "Assembly Line" to the staff at PE. There were more hands on deck then their needed to be and a lot of other areas of this business suffered for it. Everyone was trying to serve a customer and jumping the line to get to the different entrees that I saw two different plates at different times get bumped and dropped on the ground. Expect a hike in prices if this continues at this PE. The bathroom was a muck. No toilet paper in any of the stalls. Toilets un-flushed. Just generally nasty. One of those people dropping food everywhere would've benefited PE better by working on the cleanliness of the place. There's just a clear lack of management skills in this place. My favorite part of the trip? When I was offered "today's free sample" but never told what it was. I had to call the employee back over and ask her what she had just given me. It was a tea, but she didn't tell me exactly what it was or why I should sample it. Lack of management. Lack of training. The only winning factor was the food was exactly what I expected and their rice wasn't hard. Had I not actually sat down in this PE and just done the drive-thru, they would've probably earned a three star with me noting the long wait for two entrees and the food was satisfactory... alas, I got the whole experience and all I can say is they have room for improvement. read more

Panda Express - Order here! - Fast Food Near Me - Horizon City, Texas

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This is the second time they messed up my order I received 5 ragoons instead of 6 when i ordered 2. Charged me with tapioca pearls when there was none read more

Panda Express - Fast Food Near Me - Horizon City, Texas

Wow, I have never really been a fan of Panda Express but my boyfriend really wanted it tonight. So we went and oh man was I disappointed. From the reviews it appears this location has been open for at least 2 years. The way the employees acted was not of employees of a establishment that has been open for a while. I haven't been to a Panda Express in a while so I was unfamiliar with the choice of a bowl or a platter. So when we started to order I asked about the combos they offer and she said a bowl or a platter, nothing more or nothing less. Well at least I have eyes because I realized the bowl is one entree and a side and the platter is 2 entrees and 1 side. So we both ordered the platters. My boyfriend wants the orange chicken, kung pao chicken with fried rice and a side of 2 Chicken egg rolls. I ordered the orange chicken, sweetfire chicken breast and brown steamed rice. Water was both of our drinks. We had a reasonable wait time for our food. Once we received our food the presentation wasn't that beautiful. I had ordered brown rice and received white rice, and the chicken just wanted appealing to me. I asked could we have a few more sweet and sour sauce and the lady literally gave me one... I asked is there a charge because they aren't filled all the way up that's why I wanted at least two a person. She didn't answer but brought back another one. We started eating and honestly i didn't enjoy the food. My boyfriend was so hungry he said he didn't mind it but the egg rolls tasted pretty off to him. Instead of having chicken chucks since they are chicken egg rolls, he thought he tasted lettuce more than anything. So all in all this was a below average visit for me. I a will not be coming back but my boyfriend may. The employees need to work on training to be quality workers, which I know people don't always think that with fast food but customer service/knowledge helps businesses locations thrive because people will want to continue to come back. read more

This place deserves 0 stars !! Or not even open or get better employees and a manager! Like why even work if your going to have an attitude with the customers. Besides all that ! One of my plates was wrong I had order mushroom with chicken and chow mein and teriyaki and they decided instead of the mushroom chicken they gave me a spicy chicken like wtf ? So I called and told them and they said I'm very sorry please come back and will give u the right order, so I went told them about the situation and showed them the picture and my dumb ass not checking the plate because I have the habit of not checking it because I feel the ppl in the back are in a rush and this is drive thru . Anyways I get home and they gave me the same damn thing !! Omg I'm super pissed off like what in the world ? Are y'all high or something? I'm from Lake Elsinore CA came to visit my family in horizon Texas and I was craving panda & I have never experienced this in any other panda . Y'all need to step it up ! Y'all got 2 stars ? That's sad . Never again ! If y'all craving it and y'all close to this location I suggest to dive away and look for a better one! No one deserves to get an awful customer service! read more

I like eating at Panda Express. 3rd time I go and service is awful. I finally walked out after standing in line for over 20 minutes and were only able to take care of one customer. Went back home hungry to fix myself a sandwich. Will not be going back there again. At least to the Horizon Panda. read more

Worst customer service I've ever had. The girl is rushing your order in the drive through. Cutting you off and all that. Then have the audacity to ask for a $1 donation. Then when I get my order I ask was there saracha sauce in the bag she say there is only one per plate. I said I'll pay for two extra ones and she say no. WTF???? Then on top of that my order is cold. Never again. I advia to stay away from this business. read more

Everyone is so nice here and always gives great fast service!! I have used the order by app option the only issue I ran into was the app offering pot stickers and there not being pot stickers same for the fried shrimp. But that's ok I guess the app isn't always right. Ended up getting the rice bowl with orange chicken. The atmosphere is very modern and over all very clean. A bit chilly but not bad. If you are looking for a quick bite to eat this is a great spot. read more

If I could give 0 starts I would. I went through the drive through today, and the staff is just rude, the person taking my order said she couldn't hear me so I repeated myself, and in a very negative tone she told me again that she couldn't hear me. I proceeded, asked for chopsticks when I got to the window, and she said okay and I didn't receive them. I was also overcharged for an item, when I asked for a refund on only that specific item the manager got involved and said she couldn't process that, when I told her that I didn't want anything else, I just wanted my money back on what I was overcharged for she got a rude tone with me as well. I ordered a tea, it was so gross, I threw it out. The chicken had a weird taste and the noodles were SO oily. I ended up not being able to eat it. Beyond disappointed with how I was treated and the service I received, and the quality of the food was terrible. DO NOT GO! read more

yooo stop grabbing a hand full of mad chili sauce yo...dead ass not everybody like they food hot spicy!!!! you feelme??? stop grabbing that shit period yo... yall got me mad tight where is the soysauce & teriyaki sauce yo... word to my motha..hanfull of chilli sauce in the bag is crazy to me!!! read more

Horrible customer service! We ordered on the app for pickup and was told it would be ready at 8:20. They hadn't started our order when we showed up at 8:35!!! The girl offered us a cup of water for the inconvenience and gave attitude when I noted the lack of customer service. We finally got our order at 8:57. Absolutely laughable. read more

Quick and efficient. This is my families go-to Panda and it really has never disappointed.

They keep messing up the order. I asked for orange chicken and got idk what instead. The rest of the food tasted dry and burnt. Another time I ordered online, picked up my food and when I got home I noticed they forgot a plate. Had to go back and wait 10 minutes for them to prepare it. read more

Very poor customer service not only from the cashier by the name of Araceli but also from the manager Oscar. I assumed the entree had more than the side but it's the other way around which I'm okay with and was just asking about it ....but the way araceli and Oscar handled that question was very unprofessional. Aracelis negative tone of voice and confrontation sealed it up for me not to return to this location again. Although I live in horizon I will most likely have to drive elsewhere! Y'all need some training in customer service. read more

portion is really poor they serve almost anything to your plate either if it's a bowl or a plate

Worst service. App stated order ready at 2:59 pm Got there 3:20 pm and order was not ready. There was one line to order and puck ip. When I asked about my order which I clearly could see that was not ready the attendant stated that " is because we have a lot of orders". My order was ready 30 minutes late!!!!! read more

I love the food. The service was great and the portions were plenty. It is on the expensive side as far as fast food but a lot cheaper than a family restaurant. The vegetables were juicy and crisp and the chicken teriyaki was cooked just right. Not overcooked and not raw. read more

The few times I've been here the food here is never fresh especially the vegetables, egg rolls and shrimp. It's always stail. Won't be coming here anymore. read more

My family and I are frequent customers at panda and love the customer service and food. Unfortunately we were met with rudeness and un professional customer service here by one young lady. We are not sure what her problem was but should have not been working the front of the restaurant this time. Last time we come here. I hope management does a better job in hiring there employees. read more

Terrible! I spend 40 dollars a month to buy my business employees meals. My order from Oct 3rd was missing both entrees and was all noodles and rice. 9 emails later they are telling me to contact door dash for a measly 12 dollars. How greedy are they! I am never eating here again this is the most pathetic customer service and they wasted 4 days of my time. I am getting local Chinese now and I reported them to the BBB. read more

I was there Thursday about 6pm in the drive thru. I ordered a sweet tea, manager said they ran out. I asked for a regular tea, manager said they ran out... I asked for sweet and sour sauce for my egg rolls, THEY RAN OUT!! To top it off, I get home with my food only to see they got my food order wrong too!! I will not go back to this location. read more

The service was fast and precise. The employee opened the drive-thru window and welcomed me with a smile. ;)

I love panda express, and this location always knocks it out of the park... And then they ruin it by removing the tea from the fountain forcing you to buy from the overpriced rediculous tea bar... It's a sad day today at panda express. read more

Compared to other pandas this one sucks so bad. The manager basically dogs you when you walk in, allot of the employees act like they don't even want to help you, seriously if you all hate your jobs so much quit and make room for people who really want to work there, manager included, live literally down the street and when I want panda I go to the one on 375 because I don't want to see a bunch of shitfaces right before I eat. read more

Horrible experience, I want to express my love for the franchise yet it was extremely disappointing the quality of food the store delivered. I ordered a bowl of teriyaki and chow mien and there was barely any noddles. In addition the teriyaki looked pale, undercooked and without any sauce or juice of the "teriyaki". I did go an hour and a half before closing, yet I don't believe for that to be a reason for the quality to drop or for any employee to give that service to anybody. read more

I was just there with my husband we went through the drive through I'm sorry to say we had to wait in the parking lot because they were out of the fried rice no big the employee could not find us but was swinging the bag a little too hard finally when we got home our 2 portions were very small and they sure gave us plenty of rice not $18 WORTH I couldn't help but notice the containers were much smaller then when they first opened I will no longer be going to this establishment oh and yes the food was all sloppy! read more

Server names Alexandra was rude and unprofessional. We asked for Chile oil and she told us she can no longer give it out. Not a big deal but her attitude sucks! read more

The white rice is undercooked still a little hard, the vegetables were hard and barely cooked at all. That is really disappointing considering it's the only option for a vegetarian besides the spring rolls which were really good by the way. It was the only thing I got that was edible. read more

Ok so I love Panda express but OMG I walked in with my family and that's not a family setting at least for a family of 6. They tried to make it like a Starbucks and it just didn't work for us. They really don't have much family seating. I walked in and I couldn't find a place to fit my family so I had to walk out. And because their seating area is not big all the seats were taken. Not going there anymore. read more

Overpriced, there isn't a standard per portion order, you get what you get, a bowl is not the way to serve a customer dining in, it should be a plate or plates designed specifically for the type of product you are serving, give me a break are we are so cheap when it comes to getting a properly served plate of food at a fair descent price? employees try to do their job the way they were trained, and training is imperative, it reflects how much emphasis is placed on all activities taking place inside that establishment. I think Panda Express have the potential to be a good place to get good food at a fair price, but the administration need to align their efforts to make that a reality. read more