Customer service replied back in a very slow manner and was not given a refund on the item that wasnt included in my order. Instead was given a code that expires in 30 days for an item. Why would a code expire when they took my money? Doesn't make sense. read more

Panda Express - Where's my 12 rangoons? - Chinese Near Me - Hacienda Heights, California

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Don't get me startedddd on San her customer service ver Gudddd!! So patient and soft spoken with my grandma who has dementia and asked for 13 samples. Will definitely come back need more people like her in customer service. Cheehoo read more

Don't ask for service from Wendy! She's rude and messes up your order and then they won't make it right! read more

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I liked their new menu item, the barbque brisket. It was very tender and tasty. Also got the green bean chicken and that was good also. But when it came to the chow mein noodles, half of it was onions, celery and cabbage. I could hardly get to the noodles with all those other vegtables. Also, their noodles lack flavor. I guess next time I'll get the rice instead. read more

Don't get the barbecue brisket, it sucks. The Coke Zero is good, but the brisket sucks.

The service was fine but we ordered the bigger plate and there was a piece of hair in the food, absolutely disgusting.

Wait - this Panda Express is actually like really good. The servers are so friendly!! The dining area is clean, and the food is good. The utensils and napkins are near the fountain drinks. There's a drive thru! In terms of food selection, they don't have many veggie-only dishes. There is mushroom chicken or broccoli beef. One of the options for the base (instead of rice or noodles) is steamed veggies, which includes cabbage, broccoli, and some kale. The shrimp is not worth it in my opinion. I would stick with the chicken or beef dishes here. read more

This location is so clean and yummy ! The manager a nice Asian women I believe always has a smile on her face and the team Is always in harmony and friendly food is cooked beautifully tried the sirloin black pepper entree and it was SOO tender 10/10 location read more

One of the worst Panda Express I've ever been to. This is not the typical one I would go to but we were shopping around the area so this was the closest one. What a mistake, will not be returning to this location. I ordered for pick up and went to the online pick up area and was told to wait 15 minutes (why? my pick up time was sooner than this). My time to pick up came and went and the older lady was slowly helping a family of 7 who was just wandering around like the whole world revolves around them. It ended up being a pile up at the pick up area while the workers were no where to be seen or just looking busy. The older gentleman (who I'm assuming is the manager) came by after a good 15 minutes and tried to give me random orders?? He looked at the last 3 digits of my order and gave me an order that says "Rommel" and INSISTED it was mine, uh I'm pretty sure that's not my name. Then he put it back and tried to give me another one. What is going on? Ended up having to spend 20 minutes there to pick up my order!! What a huge waste of my time. Additionally, the servings were very stingy. The orange chicken doesn't even taste like how it normally should taste, not as crispy (more flat). I got my order and they didn't attach the receipt on there - I was hoping to get it so I could fill out the survey. Panda Express corporate, if you see this - please send me a link for the survey. Overall, I'd suggest to avoid this location if possible. read more

Simply amazing! And fresh! The chow mein is great as is the green bean chicken breast. The honey sesame is just as amazing.

Used their drive thru and they pretty much got my entire order wrong lol. Got fried rice instead of white rice, got orange chicken instead of kung pao chicken. The server at the window seemed nice tho read more

We love Panda Express especially my kids! This Panda Express has exceptional service and very clean restaurant and restrooms! Keep up the good work team!! read more

Customer service!! I Was treated (not the first time) very rudely by worker/cashier at the register upon checkout. She was very Cold and rude and had just "chewed out" a co-worker in front of and in earshot of myself and other customers - for something that I saw as a kind jester by the seemingly innocent employee. As a result I will definitely think long snd hard about visiting this store again..Periodt! read more

Panda Express - Rude /Mean worker! - Chinese Near Me - Hacienda Heights, California

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I ordered a small kung pao chicken and medium broccoli beef. Take a look at the picture. Do you see a difference? I see it in my receipt but what about the food? read more

Panda Express - Small kung pao chicken and a medium broccoli beef. Do you see a difference? I do, in my check! - Chinese Near Me - Hacienda Heights, California

Stopped by the drive-through for a quick bite to eat for dinner, this was very convenient seeming it was hot and I did not want to step into the hot weather. We ordered a bowl of orange chicken with rice and vegetables and also a bowl without vegetables, I know I know you need to eat your vegetables, right? I need to apologize for my haste, I forgot to take pictures of the bowls, but I can tell you they were really good. The customer service is great, hard-working youngsters who are friendly courteous, and attentive. The interior is spacious with plenty of tables to sit down and enjoy your meal. Plenty of parking, and handicapped stalls at the front entrance read more

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Shameful. Nothing but Zucchini when you ask for Kung Pao Chicken. Without a doubt the most upset my family has been. read more

Panda Express - Crazy and shady. - Chinese Near Me - Hacienda Heights, California

This place always has fresh orange chicken that taste good in the area. Everywhere else is meh bland skip. This location is a lot further to travel to though. Better to travel further for better food than shorter from bad food of the same kind or not. read more

Alright I'm on day 3 of eating Panda Express. The Dodgers keep on winning at home which means that they got this code for a 5 dollar 2 entree plate and I am locked in. 1/2 super greens, 1/2 chow mein, orange chicken and string bean chicken. That's my order. After having gone to three different locations, this is the one. You might be laughing or stopped reading this, but if you are still reading then my next sentence might be the one that throws you overboard. I kid you not, this place got that WOK HEI. Shoutout to the folks manning the wok at this spot because when it comes to the super greens and the string bean chicken, it's different here. The guy manning the wok today had a pot belly and looked like he was probably on his third pack of cigs and...to be honest...I wasn't surprised at all when I got my plate. The interior is nice and it's an inviting space. This was one of the premier panda expresses back in the day when they did their makeover. They had the orange chicken burrito and the teas first which makes me think that this serves as a training or model Panda Express spot. Service was quick and I had no issues using my app. Five stars, five stars, five stars read more

Five stars for me once again! I ordered 95 bowls for my team members at work. I'm happy, they let me pay ahead, on day of food pick up, they were on time as agreed! Their staff helped me load boxes of food to my car, thank you! Food was great and everyone's was happy! They also gave us utensils chopsticks , sauces and fortune cookies! All was good! Will continue to give you our business. read more

Panda Express - Catered ! - Chinese Near Me - Hacienda Heights, California

Stay away from this place unless you want hair in your food. I opened my Chow Mein and I discovered human hair on all four flaps of my take out carton/box. This is TRULY GROSS!! NO MORE PANDA EXPRESS for this one-time fan. NO WAY!! read more

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I wanted to write this review to specifically thank John, one of the managers there, for helping me find my phone! I thought I had thrown it into a trash can, and although he didn't need to, he helped me sift through the bag of garbage. It wasn't there and I gave up. John had the presence of mind to ask me for an alternate contact number, in case it was found later. As it turns out, the phone had gotten itself wedged into a corner of the booth. John found it and left a message. I picked it up and brought donuts for the shift (who were getting steamrolled by all the Dodgers orders). Thank you again, John. You were VERY patient and kind to an idiot. read more

Ambiance nice compared to other here very clean restaurant and friendly, food pretty good fresh, service ok, family here felling comfortable, price reasonable, new refresh drinks so read more

Convenient location and quick service. I came here on a weekday to see if I could get some orange chicken and veggies with plain white rice (something healthy) and was pleasantly surprised at quick service. They were also very accommodating because I didn't really know where the water station was at or what kind of sauces they had. The food is typical of Chinese american fare, but I would say it is just a notch above the standard chinese takeout in terms of oiliness and salt. read more

Panda Express - Orange chicken, mushroom chicken, white rice - Chinese Near Me - Hacienda Heights, California

3.5 stars Located in a plaza so plenty of parking space. The environment was clean. Service was sad, gave such a small portion. Got the sizzling shrimp so it was extra but got only 3 shrimp...and chow mein was sad tasting. Overall experience was okay. Food portion could have been better. read more

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What makes this a special Panda Express is the fact that they have the Tea Bar and the Bing (aka the burrito). Not sure if they were just out or they don't do the burritos anymore, but I was pretty disappointed that they didn't, especially since I went to one that's farther than the one I usually go to. The amount of orange chicken was fine, but the fried rice was mega bland and dry, even the carrots and peas were super dry too. Couldn't finish it. read more

Panda Express - Decent amount of orange chicken but super bland fried rice - Chinese Near Me - Hacienda Heights, California

I got food poisoning sick about 2 months ago right before my flight to NY. It was the most gruesome experience and it was because of the chicken i ate here. 2 months later my sister goes to the same location and gets the EXACT same food poisoning!! I know about 5 people right now who've experienced the same food poisoning from this exact restaurant. If you don't want to experience food poisoning avoid this panda on Colima road! read more

Very friendly staff!! Food is delicious and people are very helpful. I messed up on my uber eats order and called them and they fix it right away!! 3-26-25 not sure who answered the called but thank you so much for the help.! read more

I came here for the milk tea and was sad to find out they discontinued it. They did have new drinks on the menu and I was curious so I tried the watermelon mango refresher. It was very good which is a good thing it means I don't have to drive to West Covina to get a refresher any more. I also got the sizzling shrimp which was very good as well. The presentation however could be better. I did drive Thur so the only thing about the service was they forgot to give me a straw and I asked for one and they gave me chop sticks instead which I found funny. They didn't seem busy so I think they were just distracted which is no big deal cus luckily I had an extra straw from earlier. On another note I have been getting really good fortunes in the fortune cookies so loving that. read more

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Boba Milk Tea: 3/5 As I was deep in the Mecca of boba (Rowland Heights, a land of 20+ boba places in a 5 mile radius) my friend and I skipped over our many better choices and decided to be adventurous by trying Panda Express's boba. As a man of fearless optimism and admittedly a bit of naïveté, I was thinking "can't be that bad." Boba aside it was not that bad. The milk tea was pretty on par with most places in the area (some places aside, milk tea can only be SO good). However, boba was hard as rocks and made this trip a mistake. Unless you have no other options, panda express boba is not a good idea... read more

Panda Express - Chinese Near Me - Hacienda Heights, California

Haven't been to this location for awhile because of the last 2 bad visits. Today, although I did wait in line for a long time but Ale has superb customer service skill. He apologize sincerely for the long wait and he made my order very pleasant. While I dine in, I notice he continue on keeping himself busy even during downtime. Filling up the cooler with bottle beverages, wiping, cleaning, making sure utensils are filled. Actually the whole crew this evening is excellent. Bravo to the manager Anthony for managing this location. Hard working and kind employees like this hard to come by this days. Thank you guys for making my visit pleasant. read more

Friendly team and fresh food. We all know what we're getting, it's not chicken feet or spicy salty pork chop... but it is good!

It was a rough day. I needed a bite to eat. I haven't been to this store in a long time and the first person I saw was Jose he remember that I loved movies. There is a lot more to food and Jose has it. Jose provided amazing service. The food is always good but what makes it truly special are people like Jose who take the time to care. It goes a long way and it meant the world to me. Thank you Jose. read more

20 for a bowl of mostly noodles is crazy, I paid extra for the walnut shrimp and only got 7 pieces. It's been awhile since I ate here so I wanted to give it a try and yup...never again. read more

Panda Express - U can literally count the shrimp - Chinese Near Me - Hacienda Heights, California

The taste of the food is ok not the best I had from Panda Express. The rice was a little dry, chow Mein was a little broken not long like it's supposed to be. Lots of the options were not available on the stream table or running low. Portion was on the low side. Maybe because they were running low on the food, they are giving customers less on the plates. I've been to better locations, this time not that happy with this one. Overall a C on food and portion. B on service and A on ambiance. Still a fan of panda just not so much this time. read more

Panda Express - Plate combo with chow Mein, string bean chicken and steak. - Chinese Near Me - Hacienda Heights, California

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We drove an hour just to try a Panda Express burrito (or wrap), well, technically it was referred to as a Bing. I called ahead to make sure they did the burritos. And they did! So, we drove out to order our first Panda Express wrap. NOTE: Only 3 locations in southern California offer this wrap on the menu. Let me first recognize the service. On the phone, very nice. Through the drive-thru, I liked the collaboration: two voices greeted me, took my order, and answered my questions. A wrap is basically one-two entrees and a side wrapped in a tortilla. This is how it was explained to me. I ordered orange chicken, half chow mein and rice. My boyfriend ordered Walnut Shrimp and chow mein. Also, they serve tea, but not just ANY tea: Panda Milk Iced Tea (black tea latte) and Thai Ice Tea. Unfortunately, neither of us got bona, which is usually offered but at the time of of our order, it was not available. Total Cost: $26 (our most affordable date, ever) with tax. Let's talk food. My orange chicken wrap was significantly heavier than my boyfriend's Walnut Shrimp wrap. I recommend doing an entree with rice and chow mein for a bigger meal. My boyfriend got about 3 pieces of shrimp and two walnuts in his wrap and weighed less (and was smaller), but taste great! By the time we finished, we were full and no mess! NOTE: During quarantine, eat in the parking lot and then stand in line at Daiso to walk it off (and shop) inside, then walk to the line at 85 degrees bakery to pick up pastries. Would we do this again? Yes! Sure, we could go to any Panda Express, but the wrap is only offered in 3 locations in California, so don't go to Panda Express and ask for a wrap unless it is on the actual menu. read more

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I have always liked Panda Express. This one replaced Taco Bell a while ago and I find the food here seems tastier and in bigger portions. The plates are really good deal. We usually get orange chicken, Kung Pao chicken with quinoa fried rice. Egg rolls are my favorites with sweet and sour sauce. The teriyaki chicken even small is big enough for one person. Beef broccoli and mushroom chicken are good a la cart choices. Panda Express never disappoints, my favorite Chinese fast food to go! read more

Panda Express - Orange chicken, Kung pao chicken and quinoa fried rice - Chinese Near Me - Hacienda Heights, California

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Awful Service!!! I did an online order-meal for 5 pick up time was 5:05pm, I arrived and proceeded to the pick up window and was waiting a couple of minutes, There was what I believe a manager older asian man fixing an order,I was standing waiting for someone to help me, I politely told him I was there to pick up an online order he ignored me and he proceeded on fixing his order. Then when he was done he asked for my name I told him my name and I repeated myself many times. He gave me my order I check if they put the condiments that I requested online there was none in the bag , he went on to still fixing his order and I asked him for chili sauce, He only gave me 4 packets I had a family pack, He walked away and I wanted more chili sauce so he looked at me and said "what happen with an attitude! I said can I have more he gave me 2. I laughed out of embarrassment. And didn't want to get upset I just said thank you. Will not be ordering here again due to bad service! Friday 5/3/24- pick up time 5:02pm Order # 26532191750881283 read more

Panda Express - Chinese Near Me - Hacienda Heights, California

Trash customer service. Got my online order wrong. Force me to drive back to pick up the missing food. Zero apology from their customer service. Waste my time and gas read more

This probably the only place where I often get Panda Express. I think the food is ok and I often get the 2-entree plate. This time, however, I wanted to give the chilli crisp shrimp. So I got the bowl and noticed that the regular price for the bowl adds up to nearly 10 dollars. The shrimp was ok, but I thought it was just mainly too much rice and vegetables. More shrimp would have been nice to say it was worth it. read more

Yeah...yeah...I know...it's "Panda Express." I honestly couldn't remember the last time I ate at a "Panda Express." But...when they announced their recent partnership with "Beyond Meat" & that they were testing a brand-new plant-based version of their infamous "Orange Chicken" (aka "Beyond Orange Chicken"), I couldn't wait to give it a try. But of course...there was a catch: The testing was only for a limited time, & only available in a few select locations --- none of which were in my area. So....with curiosity getting the best of me, it was time for a MINI ROAD TRIP!!! Wow!!! Was I in for a treat! To my surprise, this location isn't your "regular-ol'-run-of-the-mill" "Panda Express!" Nope! This is the "fanciest-schmanciest" "Panda Express" I've ever seen! Located on Colima Road in Hacienda Heights, this particular "Panda Express" is one of the few test kitchens in the greater Los Angeles area. Don't get your hopes up: It's still "Panda Express." But this particular location is a bit more elevated as it is very clean, has nice lighting, very friendly fully masked-&-gloved associates, a drive-thru, & fresher food with more generous portions. Besides the usual menu items, this location features a few additional offerings you may not see at most other locations including burritos/wraps, quinoa fried brown rice, super greens, & (of course), test kitchen specials like "Beyond Orange Chicken." If you're curious about the "Beyond Orange Chicken," it's actually pretty good! You know it's not real meat, but they really did a great job at mimicking the texture of real chicken. Tossing it in that same sweet-&-spicy Orange Chicken sauce that "Panda Express" is known for, you can hardly tell it's not the real thing. Give it a try! It's pretty good! Finally, this location features a little something special that I've never seen at a standard "Panda Express": A tea bar (aptly named, "Panda Tea Bar")! In addition to the regular fountain drinks found at a standard "Panda Express," this location's "Panda Tea Bar" offers some pretty cool drink options like "Sparkling Ginger Lemonade," "Sparkling Pineapple Strawberry Yogurt," "Mango Smoothies," "Creme Brulee Milk Tea," "Panda Milk Tea," "Matcha Milk Tea," & more. All are available with a variety of add-ons (e.g., boba, lychee jelly, etc.). Very nice touch! Admittedly, it's not of the caliber of a full-service tea bar nor boba shop (of which there are plenty in the surrounding area), but it's a very nice touch on the part of "Panda Express" to elevate their space. If you're craving "Panda Express" but would like to try a few different offerings not available at the standard locations, check out the location in Hacienda Heights! ***COVID-19 Know-Before-You-Go*** * Face-Coverings/Masks Required * Associates wear face coverings/masks read more

Panda Express - "Panda Milk Tea w/ Boba" - "Panda Tea Bar" located inside "Panda Express" Restaurant. Hacienda Heights, CA - Chinese Near Me - Hacienda Heights, California

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