What can I say besides "It's Panda"?
It's not real Chinese food, it's not even Americanized Chinese Food. It's its own unique derivative entity, kinda like how Taco Bell is not actual Mexican food. Panda is what you get when the concept of Chinese food is explained to someone who has never eaten it.
That said, there are plenty of other good restaurants in Florence to get varying Asian menus all along the authenticity spectrum if that's what you're after. This is fast food, designed to be homogeneous no matter where you eat it. Adjust your expectations accordingly.
This location is still rather new as of this writing, and so still retains some of that "new store" sheen. The area is reasonably clean and well maintained, the employees are cordial and helpful, and if you don't see the menu item you want, or the item on display doesn't look appetizing, they will still offer to make it fresh for you.
Personally, I love the Orange Chicken. Like a McDonald's hamburger, it's just "Panda Express Orange Chicken." it is not appreciably orange-flavored, and only sort of orange-colored, and I'd be hard pressed to describe it as chicken. But I love it, and there it is. read more