Definitely a hit or miss experience. Went once and we had no issues. Food was hot and cooked well. Went again and it was all wrong. Rice was hard, veggies were cut all weird, dishes were swimming in way too much sauce. Seems to depend on the chef that day and a lack of management oversight on the food. read more

01-19-26. Wow, where do I start, let me take you down the rabbit hole. The "general manager ", as she called herself, Elsie is a total - SELF APPOINTED - I am NEVER WRONG and screw listening to the customer I have run across in my whole life of 60+ years. I'm so extremely surprised she is not at one of the top 10, "Think Tanks" in this entire world. I feel sorry for ANY EMPLOYEE that has to be so extremely desperate to have to work for this person. When my husband brought our order home from, literally an hour and 40 minute round trip to see the order was made completely wrong. The reason it was even wrong is because Elsie stuck her head in where it didn't belong, as the employee serving the food was doing a great job until Elsie made them nervous, I called her and started to explain how this was a treat since we live WAY out in the country and the only thing that is delivered is USPS, UPS, AMAZ, FEDEX, but Elsie wouldn't let me talk. ELSIE, would not listen to me even when I had to tell her, "please stop talking". I just wanted credit for two meals, (two correct meals), when my husband was back over in Florence, which is only once every couple of months and that didn't even get resolved. So now, I'm having to elevate this to the Customer Relations, Executive at their Headquarters in Southern California. Oh, if you ever need the Panda Express, Headquarter's direct phone number it is 1.626.799.9898. It's just not worth it. We are going back to this local establishment that is a little further away, but more importantly, where the self appointed "Julius Caesar", is not. read more

Beware the broccoli prep at the Florence Alabama store. The broccoli I received this evening was terrible! I could not eat it, I tried, and when I contacted the manager(Libby Moore) basically said that's the way we serve it. I guess the general manager(Elke Burton) must agree with this policy. "We serve broccoli sticks. We cut the broccoli and the sticks in thirds and serve it." I'm sorry but this is awful! Their pics don't show a single broccoli cutting that does not have a head attached. Their pics don't show a single broccoli cutting that does not have a head attached. I guess the general manager(Elke Burton) must agree with this policy as this is how their employees have been trained to serve this uneatable food. read more

Panda Express - What we ordered - the next picture show what we received! - Chinese Near Me - Florence, Alabama

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The orange chicken was really good. I enjoyed that but my rice was over cooked and super dry. I even added five things of soy sauce and it didn't make it better super upset about that I expect better it's rice. How do you screw up rice read more

Panda Express - a plate of rice, chicken and carrots - Chinese Near Me - Florence, Alabama

Nope not going back, second visit with same outcome. First visit I arrive an hour before closing and they only had two dishes out. Over a dozen items were already removed so they could clean up and get out early. They had two dishes which had obviously been cooked a long time ago and shouldn't have been out to serve, it was very dry looking and not very appetizing and rice which didn't look any better. Second visit was today. I inquired about what dishes were available with no sugar, she never checked and stated all the dishes have sugar. I know of at least two dishes that typically don't have sugar but wasn't willing to risk it. She could have offered to make something without sugar but I guess that wasn't in her wheelhouse of customer service. I will return to Panda Express but not this location. Staff is not friendly. read more

Not only was my order wrong, which sucked, the food was cold. Quite disappointing An. I ordered a plate with grilled chicken and orange chicken with white rice read more

Panda Express - Chinese Near Me - Florence, Alabama

Food is ok for a chain restaurant but not such a great value for the price. Smaller portions and they up charge for almost everything. It'll do in a pinch but I will stick to freshly prepared at smaller family owned restaurants. read more

The Chow Mein tasted old. The noodles were tough. The Kung Pau chicken was crusty with very little meat. The two egg rolls under the warmer were dried out and looked old. We had to ask three times for fresh ones. They looked shocked when we ask for four. Our meal was about over when they brought them out. They looked worse then the two originals. Tasted like freezer burnt reheats. read more

We are frequent visitors to Panda Express' across the country. By far, the worst experience we have ever had was had at this store. A server (Cade) literally rolled his eyes at my wife when she asked for a little more of a tiny portion of chicken he was serving. Such a rude and unprofessional action! This was after he gave my daughter some attitude after she asked for a bit more orange chicken. Store was clean and food was good but the attitude left a bad taste in our mouth. read more

This Panda very much exceeded my expectations. It had a low review on yelp, but this place is SO clean, fast and the food is quality. I would have given it 5 stars, but they could of put more sauce on the Orange Chicken. The rest of the food was really good. Would come back again. read more

"Serving size" is not equal to the price! Horrible! I'm pregnant and got served as if for a toddler to eat.

This is the second time I have had to pull around and wait for tea to be brewed at 11:30 am. I would think this would be something done before opening each day to be ready and prepared. read more

The service was very fast, however that came at a cost to food quality. The beef was dry and the other food seemed to be old as it had been under the heat lamps for a while. The food was still tasty. read more

:( egg roll burnt, dry noodles, and a warm bottled Diet Coke... this one person meal was $12, I can't give them anymore chances I've tried and tried to get a decent meal here and it has yet to impress me ... sad read more

Got the family meal and there was plenty of food! It was delicious. We enjoyed a great dinner with no waiting.

There weren't many options on the buffet to choose from. The orange chicken tasted awful and the lo mein noodles were dry. The only thing I liked was the coconut shrimp. The place was clean, bathroom was clean, just the food was really bad. Will not be going back. read more

Right now I'm at Panda Express and it seems like they have ran out of a lot of stuff that is supposed to be in stock. They didn't have sweet tea,some kind of chicken I asked for and also their top didn't fit on my water. The woman that was at the drive through wouldn't even give me time to speak, she was just rushing me. read more

I don't like being told at the drive thru speaker that they were closing in 10 minutes. The food was decent but they were out of a lot.

During Covid approached in an RV hoping to order and have a server bring to RV. Service refused. Manager said "safety reasons". Ridiculous. Clearly not customer service driven. read more

Went there on Sunday morning. They had no food ready. Did not try to make it better. Person in charge, Heather, was rude and did not offer a good customer experience. read more

Not good service tonight I'm afraid. Walked in to a five minute wait from the cooks to come back from lunch, yes all of them! Then another 5 minutes for a dish we ordered then another 5 minutes for another dish we ordered still we waited10 more minutes for them to finally get started on our orders. And not to mention not every one wears gloves so sad because it was one of my favorite places. Come on guys read more

Don't waste your time trying to get them to honor a free coupon they give you. My wife and I drove 15 miles went to get our free entrée of the 8 treasure chicken breast. The first girl told us we could substitute since they were out of it, but after we were served, the cashier and Manager denied us and said to come back in a few days to see if they had it. They had an advertisement on the wall for it. I gave the tickets to the Manager and told him to give the free entrée tickets to someone else that would be coming to the restaurant because we wouldn't be back. The cashier evidently thought it was funny and laughed. On top of that, the food they gave us was cold. My wife was nauseated the next morning. We had been going over at least once a week and sometimes maybe more. Oh well, there are many more Chinese restaurants in the area!! read more

Food is great, but when I order white rice they give me fried. Then when I've ordered fried rice, they give me white. Strange

This is a great place to get a quick meal. The restaurant is a buffet style that the hosts and hostesses get your order together and you take it to a table after paying. Several of the dishes are very good and I love that all of the food is msg free. I recently ordered through the drive in window for carry home dinner and loved how easy and fast getting my order was. All of the people are friendly and helpful. I've eaten here 3 times and will be back. read more