Panda Express' franchise needs to be alerted that this location is failing in customer care, customer service, and standard soundness, with paid employees lacking prioritization of the restaurant's cleanliness. This particular Panda Express is one of two in the area I'd frequented. Typically, I visited this location more often than the other. I believe between the two in CdA, the one on Wilbu Ave. is the absolute worst. For starters, my family and I really enjoy the concept of Panda Express. The theme appears family-friendly and is a good spot to go to for any single or group of people. This location has a consistent employee roster of individuals who clearly hate their employer and seem to want to scare off all of their good clientele. I have come here on multiple occasions with my family, every time hoping, praying, and wishing for a better outcome and overall performance than the last, and, like clockwork, it does not fail that the Panda Express staff is determined to prove me wrong. Every time, there is always a struggle to get fresh food, a lack of accuracy regarding quantity, quality, and temperature. The food is most often dry, old, and lackluster (no curb appeal). Panda Express employees look physically pained or become combative over simple questions and reasonable requests when operating within their business infrastructure as a customer. The dining area and bathroom are filthy on a bad day and grossly unkempt on most. The indoor seating is not tended to as much as it should, especially since they tend to have high turnover in customers. A lot of their management team consists of unnecessarily argumentative and combative team members who seek to do the least amount of genuine, authentic work, therefore quite blatantly passing it on to the guest to self-service and tip (despite the poor performance and warped professional behavior). If you essentially ask them to do anything related to their job you are officially labeled as a customer who is problematic. Another thing that stands out at this location is the constant overcharging or not honoring the coupons, codes, and Panda Express membership. Panda Express needs to clear out the employees who are not passionate about the Panda Express franchise and their customers and get some fresh faces and good attitudes in their ranks. Teach some quality mannerisms that can be applicable to staff not only at work but in their personal lives so that they can get full-time practice on how to apply this behavior in the real world. Lastly, there are a few questionable characters hosted in this location that are racist. They are a liability to Panda Express not worth keeping as they do not abide by the morals and ethics that Panda Express practices. As for the food, it was a hit or miss when it came to the quality of the product. Finally, I believe with a deep clean in the store physically and an update on releasing staff that is not serving consistent quality performance this Panda Express can begin to operate properly with the right team. Panda Express is responsible and accountable for making sure that its company is operating smoothly and most importantly honestly. I know that Panda Express will take care of this problematic staff immediately and restore business practices to an upstanding space and place. read more

Panda Express - Honey Walnut Shrimp, Chow Mein and Fried Rice - Chinese Near Me - Coeur D'Alene, Idaho

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Standing in line as it is jam packed in here. I am very impressed with the hardwork, genuine niceness, and proficiency of a guy named Gabe. Give this man a promotion! read more

No soap in the guys bathroom makes me hungryyyy, the soap didn't just run out, but there is no soap. Guy dishing up my food didn't have gloves on either, and when my orange chicken almost fell out he pushed it back in with his hands read more

Panda Express - No soap - Chinese Near Me - Coeur D'Alene, Idaho

I am patient I'm a cook, but when I go thru the drive thru and the "chow mein" needs 3 minutes to finish so you have me pull up front to wait 30 minutes.... Only to get home less than a mile away to receive COLD FOOD!! All of it even the chow mein this is ridiculous and unacceptable food temperatures are for SAFTEY!!!! as well as enjoyment of your food. The worker who prepared this meal does not deserve the 21 an hour they are currently offering they could kill someone and honestly after the experience today I will not be back to this location it is the worst panda I have ever been too read more

Panda Express - Chickenless sesame chicken - Chinese Near Me - Coeur D'Alene, Idaho

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Rating is for how unbelievably difficult it is to eat a meal someplace where a worker is loud beyond belief and never stops yelling in conversation. Even as customers entered and exited, he never understood to tone it down. Visit date is 6/21/25, at 11:15am. Disappointed that no other staff could approach him in a constructive way... read more

Ok. I've ordered delivery through one of the food delivery apps probably 5 times. Every single time they either get the order wrong or they forget something. Tonight I ordered 3 plates with one of them including teriyaki chicken. All three plates had the noodles which were so dry they are almost impossible to eat!!Of course they didn't include any teriyaki sauce. This will be the last order I make with this location. It's just so darn frustrating to have to call them back and be told I would need to go pick it up if I want it. Why would I do that when I ordered delivery. I love panda but this store isn't worth the stress any longer. read more

Really good food loved it so good but was really looking to my fortune cookie. I open my fortune cookie. There was no fortune so all I had was a cookie real disappointing, but I'll give it a 10 out of 10 cause the food was just amazing. read more

Second time rice is not cooked. This is some huge pieces of vegetable I can't even chew it. like part of the shoe. OWNER read the reviews . Terrible! That pic was some disgusting part of vegetable like not edible! read more

Panda Express - Chinese Near Me - Coeur D'Alene, Idaho

They're good food, but my biggest complaint is that they keep giving you less and less. The prices increase and they give you less on the portions. Don't go as often due to the decrease in food portions. read more

You get plenty of food in the boxes and when you get there boxes you get fill upon the cheap stuff and the good stuff there there a little stingy read more

Ordered a large A La carte beef broccoli, it was cold, it was 90% broccoli & VERY little "beef"... Not impressed, won't be back!

Normally I love Panda, but I usually hit the drive through. This time I went in and my server staff was rude and didn't even wait until I finished ordering before running off to the register, so I don't bother ordering something for my husband. I paid a lot for an entree with very little meat and a lot of chow main. read more

Panda Express - Bowl. Angus black pepper & chow main. - Chinese Near Me - Coeur D'Alene, Idaho

Horrible customer service to everyday customers, even worse for DoorDash drivers. Waited 35 minutes after getting notified the order was done. This is laterally why most dashers I know refuse to go there. read more

Food was good, hot to order. Went through the drive thru. Tanner was very impatient and rude.

Three times in a row with the rice being undercooked/gritty. And what's up with them using these packets again? Not even close to the original teriyaki sauce they used to serve. Sad to say, I may be done with Panda... read more

Wonderful service, workers were fast and very friendly. The restaurant was clean. Great food portions. Definitely will be back!!

My doordash order was placed at 5:05. I sat in the driveway till 5:30 because the lobby was closed and it still wasn't filled when I got to the window. They then told me to pull around front where I waited another 10. Then when I went in side they told me another 10. BS! Fill the orders as they come in! Not when the driver arrives! read more

I ordered orange chicken, not vinegar chicken. I have been served food that isn't even animal grade the last 3 times I ate there. I suggest you save yourself from vomiting and avoid this restaurant. read more

Pretty good. They had what I wanted today so I am happy but they were slightly cheap with the mushroom chicken in my bowl. read more

Panda Express - Mushroom chicken bowl with noodles - Chinese Near Me - Coeur D'Alene, Idaho

In the past I would tell them what I wanted and they filled as I spoke. I was there 2 days ago and dude just wrote it on the containers for our 3 orders. Then proceeded to fill them while we stood at cashier. When I got home I did not have the item I wanted. I do not think this new method is working. read more

Worst Panda Express in the USA. Worst managed store. They were closed for years during COVID while others stores nationwide were open inside. Today I went for the 2nd day day in a row and they were out of most food items, not able to accept anything but cash either. Constant problems at this store. read more

Its not bad for fast food...especially if you get the family meal.....My 2 teen boys , myself and husband can eat for $30...cheaper than mcd! Of course its not gourmet, but for a decent meal, it works. Employees are helpful, we have only done drive thru, its fast and appears clean. Portions are generous. read more

I cannot understand how the overall rating of this establishment isn't higher! I'm there at least once a month. It's so good considering it's fast food. It's always fresh with great portions. Lots of variety. Staff us so friendly and and constantly moving. I have only been there once when there was dirty tables and it was understandable because they were packed. The bathroom is always clean and that's super rare in fast-food. Definitely recommend read more

So dysfunctional, this place needs new management. Multiple times I have gone in and they are out of 80% of the items. We just gave it one more go and walked in and literally stood there for over 5 minutes while multiple workers took to-go orders, looked at us without even saying "we will be right with you" we just walked out and are going to give business elsewhere. read more

Food did not live up to Panda Express expiations. their service was horrible, waiting inside to order there were two other customers who ordered that were clearly upset with their service, i should have taken the clue and left. not to mention they only had three items to choose from not counting noodles and rice.... i hope this was a one off because it was awful... read more

Can't believe the quality of the food at this panda, been going there for years and this past Monday was the worst tasting food I have ever had, had to wait for rice and noodles and they were terrible, my Orange chicken was bland, the beef was horrible... not sure what's going on but it was the worst food ever... no stars would be an over reach read more

Food was decent. The wait time was awful. These people need better time management skills. It's fast food, not a restaurant.

3 stars overall? Why am I not surprised! Stopped by around 7:30 and was told at the drive thru that most food was being cooked to order since they were closing "soon". Ordered teriyaki chicken, beef and broccoli, honey shrimp and some sides. Very disappointing meal, very!! The food was blah and tasted old. Note to the employees, when the broccoli is no longer green, please stop serving it! My friend summed up our experience the best, she said "panda always disappoints.... it sounds great when you're hungry, until you get the food and start attempting to eat it, it's always bad." Never again!! 2 stars for the service by Hannah. read more

I love panda express!!! it is so delicious! I am never disappointed. I always get the entree and two sides. The sesame chicken, orange chicken, and mushroom chicken is the best! Also the coconut shrimp are tasty. This particular Panda Express is always SLAMMED!! The other night on Friday there was SEVEN cars in the drive thru!! It is best to go inside, a lot faster!!! Anyways it is worth the wait!!!!!! read more

I am so disappointed with this Panda Express. This is the second time in the last two weeks (and multiple times in the past severe months) that I have received a two item entrée with portion sizes equivalent to a one item entrée. I'm not one to write reviews, but I'm fed up and something needs to be said. They put so much chow mein on the plate that there's hardly any room for anything else to go in there. It seems to only be a problem when I order a two item entrée with the same two items. When I order a two item entrée with two different items (ex: teriyaki chicken and orange chicken) The portion sizes meet my expectations. We all know why you load up the plate with chow mein, but try not to make it so obvious by giving your customers a pathetic amount of their two items. Stop being so cheap. I've been to hole-in-the-wall Chinese food restaurants that have cheaper prices and give you three times the amount of food. So this isn't about cost. You're being greedy and shame on you!!! read more

Panda Express - Too much chow mein - Chinese Near Me - Coeur D'Alene, Idaho

My family lives about an hour from this branch so when we make a trip to town it is a treat for us to pick up some food. In the past it has been really good but in the last year or so it has really declined. The portions have gotten smaller and the quality has also . Today was pretty much the last straw. We picked up 5 bowls and a plate. And you know they are not inexpensive. Seriously the orange chicken had like 6 pieces of chicken and the chowmein and rice was like 1/2 a bowl. The other were about the same. Ridiculous.... What a disappointment when we got home and got the food out..... read more

Panda Express - chicken and rice in a plastic container - Chinese Near Me - Coeur D'Alene, Idaho

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Food Poisoning I drove through late on Wednesday and ordered the Orange Chicken and Beijing Beef. On Thursday morning I woke up to run to the bathroom and throw up. I don't have a fever and I'm not sick in any other way. I had the undigested food from Panda Express that I regurgitated. There was no way to know that this plate would make a person barf. It tasted no different than any other Wednesday night I have eaten at Panda. I am young and healthy and will bounce back okay. But beware! read more

Where else can you get drive-thru chinese that tastes fresh in the northwest? You cant beat the price and the freshness--the veg remain firm and nicely prepared and never overcooked or mushy. I love the grilled teriyaki chicken with the sauce on the side (its really sweet and I'm sensitive to the sugars) The low-mein is always good, sometimes it looks a bit worn out but I think thats by design. Fried rice is never greasy which is an awesome feat in this town. I really like the steamed veg along with the orange chicken or tasty beef broccoli--my wife tried the walnut shrimp and she was impressed with the quality of shrimp and flavor. I've been reading about some folks gripe about smaller serving sizes and this is further from the truth, everyone else is providing twice the normal serving size of hog-food which has some influence on the fattening of America. read more

Last two trips have been disappointing. no noodle or rice and no sides. Had to wait 10 minutes for noodle and sides never had rice available. And at the latest visit the lobby was closed we don't like eating cold food want to eat inside. read more

This town could most likely supporr another location as this location is very busy for both inside dining or drive through. This is a great alternative to the regular fast food fare. It is great food at a good price. The customer service.is generally above par. read more

I'll give it 5 stars b cause I didn't expect such a great service at the drive through! Waited about 10 minutes to get the food because i had to wait in line and other cars were ahead of me. Thank you Panda! read more

The guy literally adjusted his privates and the. Proceeded to serve food... definitely not impressed..

Our family really enjoys Panda Express. This is our third location visited and number 2 on our list! Our #1 favorite is in Puyallup, WA. This location was clean (except the tables could have used a better cleaning). The staff was friendly, fast, and the food was fresh, delicious, and the selection was great! If we find ourselves in Coeur d'Alene, ID, again, we will definitely make another stop! read more

This certain Panda Express has always been hit and miss, sometimes good, sometimes not so good. I had the green bean and chicken today, not good, shriveled up beans with a little bit of chicken sprinkled throughout, smothered in the sauce. I try to count my calories, but with so much sauce it's hard to calculate. I have to admit I ate it because I was very hungry. I will NEVER go to any Panda Express again!!! read more

The food was dry and bland, shrimp was breaded horrible and one was raw. They also were super snotty and are a bad name to all Panda Express out there. I would never eat there again even if I was starving to death. And most disappointing thing was the easiest thing to cook the noodles, were dry and tasteless. We were just passing through from vacation and have a travel trailer and couldn't go through the drive thru. They did not even try to accommodate us at all, we weren't allowed to order over phone, we had to download the app where we had very little service and had to wait outside in the pouring rain. Do NOT recommend to anyone :/// read more