Horrible Experience!…read more
I drove 45 minutes each way to try this place. Based on the reviews I've seen, a lot of people rave about the dulce de leche croffin, so I was excited to try it.
I came into the bakery. It felt a bit dark and cold. Even though the chef was standing right there in the middle of the dining room, he did not look up to say hello or welcome a new customer. I ordered my food to go because I came specifically to try it and experience this place for myself.
I asked if the cashier could hold my purchase at the register while I went to wash my hands in the bathroom. He said, "Sure," and that he would package it and hold it for me until I came back. I paid and went to the bathroom.
I came back, stood by the register, and waited until the same person who had served me was done chatting with another employee. I waited and waited, and he didn't bother to look up or assist me, so I finally asked if I could have my pastry bag. He handed it to me as if I had bothered him.
I left with my pastry and was excited to try it.
I drove off, and when I finally tried the pastry, I could not figure out the flavor. I quickly realized that it was not what I had ordered at all. It was a dry, tasteless croffin with peanut butter, which I can't stand the smell or taste of, and luckily, in this case, I'm not allergic to it. I took another bite just to make sure that I wasn't imagining it. But no, it was indeed a dry pastry with peanut butter.
Imagine my disappointment when I was already a 25-minute drive away from the bakery. I called them, and the person who answered was the same guy who had served me. I told him my name and said that I had just purchased a dulce de leche croffin to go and was trying it for the first time. I told him, "It does not taste like dulce de leche. It should taste like caramel. Why does it taste like something else?"
He said, "Oh, we were out of dulce de leche, so we decided to make a different one, peanut butter."
But keep in mind that the label said "dulce de leche croffin." The guy did not tell me anything else at the front. He did not say that they didn't have it anymore. He did not say, "Oh, I'm sorry, the label was wrong." He did not say anything. He just said, "Yes, I remember you. I remember what you ordered." That's it.
Beyond disappointing. I will never go there again. Despite the fact that I cannot stand peanut butter, the pastry itself was also dry and tasteless. The design was cold and unwelcoming, the chef was unwelcoming, and the customer service was simply not customer service.
If they change something, they should tell the customer. This is a liability. If I had been allergic to peanut butter and had an allergic reaction, this could have been a legal case!
