Since the switch to IHG, this hotel has leveled up. The upgrades to the gym and elevators were much needed and look great. The rooms are spotless, and having a balcony is a huge win for enjoying the summer weather. While they have a bar and breakfast available, I usually take advantage of the excellent restaurants within walking distance of the hotel for my meals. The staff is always nice, though you'll see a lot of new faces at the front desk. Great 4-star stay, just keep in mind that peak season (summer) gets pricey and the hotel gets busy with wedding parties and youth hockey teams! read more

Pan Pacific - Hotels Near Me - Toronto, Ontario

I booked this hotel through a secret hotwire deal and when I got the name I looked it up and immediately got nervous based on the Yelp reviews. But y'all--IT'S FINE! Now, maybe we just lucked out with a good room but it was clean and the king bed was so comfortable (my two main criteria for a hotel room). The bathroom was also spacious and clean. We spent very little time in the room itself but had three lovely sleeps here. The front desk was always staffed when we went by (and we came in two out of the three nights past midnight) and the little market was also always open. We were in town for the Oasis concerts so when we rolled in it was late and I was VERY dehydrated so it was nice to have the shop open to grab some waters and ibuprofen. Though heads up--their wares are quite expensive so I highly recommend picking things up ahead of time to bring with you. But if you're in a pinch, they're there for you. I can't speak to the housekeeping turnover as we typically don't request it if we're only staying a couple of days. Wifi was reliable, though, and we watched some streaming videos on the TV in our room without any issue. I also didn't take advantage of the pool or anything so I can't speak to that. But I did see the nice wooded trails behind the hotel that you could enjoy if you're looking for a bit of nature. The building, I could tell, was on the older side, but it didn't feel run down as you could tell they're working on renovating it. In fact, the biggest annoyance was that they were working on one of the elevators so getting up and down from our 21st floor room was a bit time consuming. The restaurants in the lobby also looked really nice (though we missed their open hours and didn't end up dining there) and there are several dining options across the street. Generally speaking this isn't a very pedestrian heavy part of town but it was easy enough to cross the road and grab dinner. Would I stay here again? Honestly probably not mostly because the area isn't one I'd choose to frequent (it wasn't even that convenient to Rogers Stadium though I don't really know what would be. But that's another review for another time). But it wouldn't be because I didn't like the hotel. read more

Prior to about two years ago, I would always stay with family when I was traveling to Toronto. I then learned that the Pan Pacific (which my family calls the Old Prince as it was once the Prince Hotel) was only about five minutes from where many of my family members live. Since then, I've been staying there about 3-4 times a year, sometimes on my own and sometimes with my sister. I have found that the rooms, restaurant (Seasons), and common areas were comfortable while the staff were very helpful. I typically would get a king bed or two queens (if I was traveling with someone else), and often get an upgrade to a larger room, a balcony room, or even once for my birthday, a junior suite. There is typically an amenity dropped off (small package of three chocolates with two sparkling waters) along with daily water bottles. The beds are comfortable, and there are individual-sized shampoos and other amenities in the bathroom that get restocked as needed. While this Pan Pacific location doesn't offer complimentary breakfast for Titanium members, you can get a discount based on your status level at its restaurants. My only challenge in the rooms over my visits has been days where housekeeping is skipped for no particular reason or the blinds that sometimes fall down. Any time I have reported anything to the front desk, they have fixed it that day. The other amenities in the hotel have been useful. We often use the fitness center, only a short walk away, though there are a few machines that have been removed over the last two years though they haven't replaced them. There is also an outdoor pool, which we haven't used but have seen people using. On one occasion, we went for a walk along one of the trails, which didn't go that far. We always park a vehicle at the hotel, and as long as you have a picture of your license plate to show the staff at check-in, you can easily come in and out at your convenience for a daily rate of $20, I believe. There are also conference rooms downstairs though we haven't used them before. I used a status match and then stayed there once in order to earn a status with GHA Discovery inclusive of Pan Pacific Hotels. You can sign up with the GHA Discovery Silver status without a previous stay, and then after two visits or spending $1000 USD, you can upgrade your status to GHA Discovery Gold. The higher statuses are Platinum and Titanium. As a GHA DISCOVERY member, you'll earn up to 7% back in Discovery Dollars (D$) on every eligible purchase to be used on your next visit. Other perks for all tiers include complimentary internet, exclusive rates and offers, birthday treats, savings at spa outlets, and savings on dining bills (up to 20% off). Depending on status level, you can also get a local amenity at check-in, upgraded room experience, early check-in, late check-out, status sharing, priority room availability, and complimentary breakfast. I certainly recommend that someone in North York, Ontario looking for a hotel consider this as an option. It's certainly worth it! I also want to give recognition to Denise, Anas, and Pranav for always being so helpful. read more

I stayed here in the first week of July to attend a friend's wedding. It was recommended as a good price point and close to where we needed to go for wedding festivities. It definitely a great location with lots of nearby restaurants and coffee shops. It's a bit of a trek to get downtown but since most of the wedding activities were in midtown it was perfect. The hotel is absolutely beautiful - outside was inviting and the lobby was clean. Staff were great and checkin and checkout were seamless and efficient. I shared a 2 queen room with a friend. The rooms were very nice, comfortable, and spacious. We even had a view of downtown. There was complementary bottled water which was nice as it was hot that weekend. I wanted to go to the pool but didn't get a chance this stay but it looked great. The only negative is with the fitness center. I went every morning to work out but there were some machines that could use some maintenance. That being said, there were plenty of mats, dumbbells', and other equipment to use. There's also a water dispenser which was great. It was a great stay and I will stay again when I am in town. read more

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I found this place on Perks at Work for my stay here 5/24-5/26. I was under the impression that it would be a 4 star hotel as advertised, but it's definitely not. I initially reserved a king sized bed, and they downgraded me at check-in to a room with two twin beds simply because I have my bunny with me. They also gave me hard time asking for identification for my bunny to prove that she's an emotional support animal. I don't have an ID card for my bunny but showed them my paperwork from my psychologist. They then charged me $50 for a pet fee, and I am writing this while in my room where I smell cigarettes even though this is a non-smoking property. I called the hotel, one staff member said I could be given a different room, but the front desk said that wasn't an option. It's very bait and switch like tactics. Everything is far from what I expected. What a joke, I wish I was making this up, and here I am trying to figure out how I will get through tomorrow night. Fingers crossed they won't retaliate me for sharing my experience. It's also $20/day for parking. As of right now, I have incurred an extra $90 worth of expenses that are all surprises. Run! I do not recommend this place to anyone, and I am usually not one to write bad reviews. I won't stay here again unless they make things right and overhaul their policies. read more

Pan Pacific - Hotels Near Me - Toronto, Ontario

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Have stayed there several times in the past couple of years, only due to the location being extremely convenient for me personally. Not once that I've stayed there have all 3 elevators worked. Last stay, a few days ago and for four nights, only one elevator worked and then none the day I checked out. I was in the 19th floor and let myself out via their service elevator, giving you an idea of how often I've stayed there. They don't staff the front desk past Midnight for check-in. You're unable to regulate your room temperature, although there's a thermostat in your room (the fan turns on and off only on the thermostat). The internet connection there isn't reliable and the signal in the rooms, without WiFi is super weak). The furniture is cheaply put together and not well maintained. Plus the rooms are only decently cleaned. No 24 hour room service and the gift shop hours are a crap shoot, with no consistent or posted hours. The hotel looks impressive aesthetically from the outside. However, I can't understand how this is allowed to be this poor and remain in the Pan Pacific chain. Please understand, I don't care about the room pricing and would love for this to actually be a luxury hotel and succeed. Hopefully, they'll invest in correcting these problems one day and possibly bring it back to its former glory. read more

Stayed at this hotel for 1 night for business. It's located about 30 minutes away from Toronto airport in a relatively safe and quiet area. There are plenty of restaurants and shops within walking distance. Room was clean and comfortable and staff were friendly. Paid breakfast is available (no free). Parking is not free either as it cost $18 CAD per night. The room was spacious and was interesting in that it had a narrow walk-out balcony attached to it. If you have kids, you should becareful. The interior of the bathroom looked new and had some nice tile, but the shower was poorly built and way too tight for an average sized person. The room did come with a nice bathtub though, so it could be convenient for families with young kids. We chose this hotel because it was price competitively compared to other hotels in the area. I would stay here again if I were to visit. read more

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I thought Pan Pacific was a very nice and clean hotel. The lobby was bright and clean and had an upscale appearance. The room was clean and spacious and the bed was very comfortable. My only complaint was that it is very annoying waiting for the elevators. But I guess you'll have that in a hotel with over 20 floors. Location was fine but it's not downtown. read more

Usually I avoid really tearing into a place but I must pan the Pan Pacific Hotel. It is trying to pretend to be a world class hotel, but there are so many problems. The pool is full of green dirty water. The hot tub is in disrepair. There's peeling paint, cracks and potholes in the back parking. The staff are quite curt and unfriendly. They have nice front lobby. I guess it was a great hotel at one time but its best days have long past due to cost cutting and giving up. read more

Pan Pacific - The broken pool full of dirty water. For it to get that bad it must have been neglected for months. This is end of September. - Hotels Near Me - Toronto, Ontario

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Stay away. Half the elevators don't work. The other half have a mind of their own; going up and down and doors opening on random floors. The foyer reeks of sewage. The carpets are saturated with leaked water. Housekeeping does not come everyday and when they do, they make the bed and fold the towels only. My daughter and I started to break out in hives the first night we slept. My son's asthma flared up. I didn't make the connection that it could be something in the hotel until day 4. We are fine when we leave the hotel but sick every morning when we wake up. I suspect the hotel has a high level of black mold or some other toxin. This hotel desperately needs a major overhaul. read more

I came Pan Pacific Toronto Hotel to meet some friends to help them check into three rooms for three nights. It was just a short visit but I found that hotel staff were friendly and extremely accommodating. A shout out to the Porter that welcomed us! The Front Desk was also terrific by changing assigned rooms so that all were on the same floor. The lobby had that wow feeling upon entering this facility! read more

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Stayed at this hotel for a few nights while on vacation and I was very satisfied with the service and the accommodations. The room was cozy. The beds were comfortable in the staff make sure the rooms stayed clean. The front desk personnel were able to give us recommendations and got us checked in and out with a quickness. Didn't try the food but the bar was good and the service was excellent. I also tried the spa and got foot reflexology and it was amazing. I would definitely stay at this hotel again and would recommend it to anybody else. Public transportation was right outside so it's easy to get in and out of. read more

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Unfortunately I have to agree with all the Yelp reviews and give this hotel a one star. I had no Wi-Fi during my stay, the public restroom smelled worst than if a homeless person lived here. The hotel is extremely short staffed so my guess is this place is going to shut down because everything here is barebones. Customer service is horrendous and slow. It's really a shame because I remember this property when it was the Prince Hotel and it was very nice. Stay away from this property now though. It's on its last legs... read more

save your money, health and good night sleep. go somewhere else ! Fire alarm at mid night, very slow elevator, old rooms and many more red flags !!!! read more

stayed here for a night, wished we stayed longer. beds were comfy, room was spacious and not overpriced. indoor bar, pool & very professional / sweet employees :) read more

Pan Pacific - hotel room (ignore the beds this was after we slept lol) - Hotels Near Me - Toronto, Ontario

Toilet takes at least half and hour to fill to be able to flush, sometimes more or won't flush at all. Staff person told me it was working fine and all the toilets are like that. Legitimately told me to pee in the shower instead. Either they don't care about maintenance or none of their toilets work, either way terrible sign. read more

I've stayed here when it was The Westin Prince, at least a dozen times over the past number of years. It was always a beautiful upscale hotel, in a park-like wooded setting, with excellent full service restaurants, and a respectable and respectful clientele. Now, it's been taken over by The Pan Pacific Hotel Group, and as I've heard from family who live nearby, the vast acreage of the property will be "better utilized for high-rise, residential, office, and retail space. Much like the rest of The over-built GTA; Toronto, Markham, and North York. If that's the case, maybe that explains why this place is run so poorly and has been allowed to lapse into disrepair. It also attracts some really sketchy people despite the prices of rooms starting at $220.00 a night CA. Here's what we saw: At 5:00 AM, a young, poorly dressed young man got off the elevator, and strutted through the lobby, blaring unreasonably loud rap from his phone, while glaring at the employees, daring them to say anything to him. No one did. No courtesy or respect for anyone....especially at this early hour. There are no managers visible, and no security was ever seen during the week. Groups of young men stood at the hotel's main entrance door, while smoking cannabis. The hotel is supposedly non-smoking, yet the hallways reeked of that skunk smelling cannabis odor, from the afternoons until the early morning hours. Unsupervised children loudly roam the hallways, doors are slamming, and even just some peace and quiet in the room is elusive. The main restaurant is only open for breakfast, with five very basic, and very over-priced choices on the menu. For example; three small pancakes served without butter $18.00. No lunch, no dinner, no room service. The Japanese hibachi restaurant has never re-opened. A third restaurant is vacant on site as well. Well-dressed business people have been replaced by slovenly, loud and rude people that look and act like boisterous high schoolers on the last day of school. The license plate recognition system used to control the once free, but now $18. daily parking lot rate, simply does not work. Once you have registered as a hotel guest, your license plate is supposed to be recognized by the license tag reading cameras and software, automatically opening the gate for each vehicle entry and exit, but it never does. You need to intercom the parking service provider each and every time; Target Parking, to recite your license plate number to them, and then they check their database, to ensure that you have paid, before letting you in or out by remotely opening the gate. If it was just my car that would be one thing, but no - every car was initially denied entrance/exit by the the system. You have to wait...very frustrating day in and day out. The rooms have old, worn mattresses that were ok but put to shame by the Holiday Inn Express (Oakville, Ontario) that we stayed in days prior. There are 55" flat screen televisions however. Not many TV channels are received unfortunately. The toilet was not working properly, and "amenities" like soap, shampoo, and cups were not always replenished each day. Despite the statement online that the pool is open - it was closed the entire week due to "high levels of bacteria present" in the water. This should give you some idea of the filthy, unwashed masses that have used the pool, and the caliber of their current hotel guests. Like so many businesses today, there is management presence, no employees taking charge of anything except taking your money. It seems as if no one cares. A supposedly full service hotel, with bare bones service. This establishment has gone to hell, has become decidedly downscale, and I will not be returning. With the number of other choices in the area, almost anywhere else would be an improvement. read more

Location if you have a car, and you don't want to be so close to the downtown. 10/10 Cleanness. 7/10 - We were on the 21th floor, and the windows were so dirty that we couldn't even enjoy the view. Cost. 8/10 Breakfast was amazing 10/10 No microwave in the room. Not enough lights in the room. Overall 7/10 read more

Awful hotel. Outdated, dirty, run down. The elevators either don't work or take an age to come by. Mold on the bathtub. The food at the restaurant is nasty and upset my stomach. They just don't clean up the way you'd expect from a four star hotel. read more

Pan Pacific - Trash on the lawn - Hotels Near Me - Toronto, Ontario

I am currently at this hotel while writing this review, I would NOT recommend to anyone to book a stay with this hotel. The hotel owner is extremely CHEAP and doesn't provide AC for his guest, he gets the manager and the staff members to dim all the lights throughout the hotel and in some areas they have the lights completely off! ALL THE GUEST ARE COMPLAINING WHO ARE CURRENTLY HERE anyone who has a room in the higher levels are all currently being moved to the second level, guest are still complaining its too HOT and are asking for fans, some guest successful on getting the fans and most guest are left without fans. I was on the 14th floor and now I am on the 2nd floor with all the lights and the curtain fully closed, I also have the fridge wide open for some sort of AC! Now I understand why there's no blankets on the bed, you get a bed sheet as your 'blanket' and the Wi-fi sucks it's slow and disconnects...can this hotel get any worse? This is the second time I booked with this hotel within this week and this will be the last time, customers should not have to suffer just so the owner of the hotel can save money. DO NOT BOOK HERE YOU WILL NOT GET ANY SLEEP -THEY DO NOT HAVE AC AND ITS PAID PARKING $20 -HORRIBLE PLUMBING TOILET IS WEAK IN FLUSHING -NO CUPS, UTENSILS, ICE BUCKET OR ICE THIS HAS BEEN AN ON-GOING ISSUE WHICH THE OWNER WILL NOT RESOLVE, KEEP THAT IN MIND BEFORE BOOKING. Thanks for reading. DONT BE FOOLED BY THE FRONT LOBBY ! read more

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They'll steal your money and won't refund you if someone books a room using your credit card and does t show up. Total crooks

I stayed at this terrible hotel on June 9, 2022. It was very cold in Toronto and I went to turn on the heat. There was NO HEAT IN THE HOTEL. I called to have someone come and fix the heater in my room. A guy came 3 times and told me the problem was that I needed to cycle the unit on/off to make the heat come on. It took hours for this cycling to occur. Still no heat. Repeatedly the maintenance guy came with the same story. I froze all night long. At 3 am I went downstairs and the front desk told me that the reason there is no heat is because they have turned off the boiler since summer is coming. Never mind that it was very cold and I wanted HEAT, not AC in the room. What a bunch of fools!!!! In the morning I left the hotel and demanded a full refund for my stay. They agreed to give it to me. I left and went to a different hotel. Then they DID NOT GIVE ME A REFUND. I WILL NEVER STAY AT THIS TERRIBLE PROPERTY EVER AGAIN AND HOPE THAT YOU DO NOT STAY THERE EITHER. What a terrible place run by terrible managers. read more

If I could give this place half a star I would. We had tons of issues with our room starting with bugs in the bed and broken appliances. They gave us a second room which was even worse. Blood on the towels, used shampoo, body wash, and conditioner, stained sheets, the light didn't work on the bed frame, along with after us checking the sheets after the first room, there was a dirty rubber glove with brown on the tips of it under the sheets. Completely unsatisfied and would not stay here again. The staff refused to give us a discount on our room when we went to check out claiming they couldn't do anything about it and the place is pretty to look at but just dirty and the cleaning staff are careless. read more

Pan Pacific - Pictures so you know exactly which one not to go to - Hotels Near Me - Toronto, Ontario

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This would have been a 2 star review if they hadn't charged me an extra night . The hotel seems abandoned . Covid , corvid ,covid . That's the response for every enquiry . Understandably there are no services such as pool or food but they have also taken away the room coffee machines and ice machines . We asked (twice) for morning coffee and were told there was none available (Covid !) . I went to Tim's next door only to find on returning that the hotel did in fact have coffee. It was $5 a cup plus tax and tip .(Covid !) . The room was fine but the windows were filthy . (Covid !) . Parking is an extra $18 . TV channels were oddly lo-def on a huge TV . Back to the cheating . I called Hotels.com a week before to change my reservation to 2 nights from 3 .They told me the hotel was not answering . This went on for 4 days until Hotels.com finally told me the hotel would not wave the 1 night penalty because it was within 72 hours . On booking, both sites were clear about having a no-fee cancellation policy. I'd have to say both company's screwed me over . I'd say don't even think about staying here until they are reasonably "open". BTW, this used to be The Prince Hotel . It was very nice . read more

Pan Pacific - The view from the room - Hotels Near Me - Toronto, Ontario

I had a terrible experience in this hotel. When I checked in, I discovered that my bathroom ceiling had collapsed and that there was black mould in it. There were bits of the ceiling all over the floor. I told the staff and they told me I had to move rooms. I did so. At the time, I indicated to the front desk staff that I should not have to pay full price, given this health hazard and inconvenience (requiring me to move my bags during a family wedding). I reiterated this at check out. I was told that senior management would need to approve this. I also subsequently wrote to the hotel by email and shared these photos, for a third time requesting a response to my concerns. I never heard back from anyone and they then charged my credit card the full price of the room. I was totally shocked. This does not live up to the Pan Pacific brand. These rooms are a health hazard and there is zero customer service. Do not stay here. read more

Pan Pacific - Hotels Near Me - Toronto, Ontario

(Grade: 55) Apr 2023 - I rarely write a feedback before leaving, but since I CAN'T SLEEP FROM THE HEAT, I had time. There's No AC, TV doesn't work. This hotel was a great hotel when I stayed in the past, I looked forward to the stay but it's HOT as HELL and, what seems to be temporary foreign hires, are not doing a good job keeping their stories straight because this is the third day and the air conditioning units in, what seems to be, all the rooms are not working, the balcony doors don't open. CAN'SLEEP, all clients at the front counter I can hear are complaining. The clerks just tell you they're experiencing temporary technical issues. Which is a lie. You ask for at least the TV to be repaired. They say they're coming up, they don't. They offer to change the room but if all rooms are not working, what good is the move? I found out the AC is intentionally off to save money and the Television issue is with all rooms I think they have lost their carrier's support. The manager is nowhere to be found and the issue can't be resolved. I will be contacting my credit card company to reverse payments since they are not dealing with it. Such a pity! read more

I stayed here at 900 York Mills Road Toronto for work from Monday May 15th to Wednesday May 17th. Room was stale, said non smoking hotel right at elevator sign, but a pile of butts out on the cheater balcony. Curtains worn and dirty from hitting the patio door when closing. Bed was lumpy, very uncomfortable. King size pillows were cheap, the pillow cases were for standard pillows so they didn't fit and the tag stuck out and one had a huge rip in it. A plastic spoon was on the floor in the room when i arrived. No wash clothes in my room, when I asked a worker on the floor for one she said she didn't have any, then said only ask for 2 as they are ordering some more, was not helpful or friendly and I didn't want more than 2, but she was lecturing me for even asking? Am I not the customer here? Paying for this room? The elevators, there were 3, one was labelled down. Always a line up and it took 5 minutes on my floor 6 to arrive, then it was packed full, so had to wait another 5 for another one. The second one had no sign on it, but never went off floor 8 when standing in the lobby. This hotel has over 20 floors, they need working and faster elevators. I gave this hotel a 2 rating. I wasn't comfortable here, won't use this hotel again. Check in and check out, not much customer service here. I travel a lot, this hotel could do better in many many ways. Barb read more

wish I could give a 0- horrible service- the first night we were there my friend woke up to bed bug bites all over her body. they transferred us to a different room and pretty much brushed it off like it wasn't an issue. took us days to finally have a manager talk to us, we were told they would compensate us for the trouble- that we were to contact the third party booking agency, so we did and now being told no they will not be doing anything for all the trouble we went through. they will say one thing but do the opposite. our room after was still very dirty after the housekeeping "cleaned" the room. garbages not emptied and dirty all along side the bed frame- toilet wouldn't flush properly. just horrible would never recommend read more

Stayed here to be close to an event at the York Mills Gallery. Would not recommend unless you needed to be close to something specifically and there aren't any other nearby options. The room was so hot we were unable to sleep the night before an important conference. Despite having the air conditioner on the lowest setting and the patio wide open during January, it was unbearably hot. Furthermore, the Wifi is patchy and only works sometimes (when it works it's very slow -- too slow to load a YouTube video/Netflix). Lastly, the safe was broken in our room. It was clean and the staff were friendly but overall would suggest elsewhere in the area. read more