I took my cat here after our groomer stopped doing services, and I am extremely picky about where she goes because she is very anxious! I absolutely loved Pampered Tails after our experience there. The staff was delightful and very knowledgeable, taking great care to ask about Lilly and how she behaves/what she prefers. I plan on taking her here anytime she needs a good grooming. Thank you so much for the wonderful service!! read more

Pampered Tails - Lilly, a week after her first trip - Pet Groomers Near Me - Crystal Lake, Illinois

Our dogs love coming here and we really like our stylist Jeanine. She always takes great care of our dogs and is genuinely excited to see them. She does a great job on their cuts and is super patient with them. The owners are fantastic and super personable. read more

Pampered Tails - Pet Groomers Near Me - Crystal Lake, Illinois

Our dogs and ourselves love this place! Lisa is always so nice and friendly and really helped us with our dogs getting their nails clipped. We started getting them groomed there as well - they love it there. Fair prices as well! read more

Pampered Tails - Pet Groomers Near Me - Crystal Lake, Illinois

I have been bringing my dogs here for a few years. For the most point they did a good job always on the Yorkie, always have trouble with the Bichon poodle mix ! Very bad they shaved him to the bone Well he was matted but really he looked Like he was hurt and a stray not sure I'll return read more

Pampered Tails - Shaved to the bone sad ! - Pet Groomers Near Me - Crystal Lake, Illinois

This place stands out in front and doesn't answer the phone we were looking for a new groomer for the dogs we breed and ended up going somewhere else! Remember friends and family always use five stars to boost up review level read more

I brought my two girls to be groomed today and both grooming jobs were horrible, but one was far worse than the other. My poor Bischon was shaved including her tail, which is not only outrageous, but shows complete laziness in the groomer. Bischons are to be scissor cut and combed out, just like you would a human. I will NEVER bring my girls there again, nor would I recommend this groomer to anyone. If anything, stay away from this place at all costs!! read more

Pampered Tails - Shariese's horrific hair cut from Pampered Tails. - Pet Groomers Near Me - Crystal Lake, Illinois

DO NOT TAKE YOUR DOGS HERE! We took my 7lb chihuahua for a bath, haircut, etc. They called me 4hrs later and said they took my dog to the vet for STICHES because they cut her. They blamed in on her having "thin" skin, but our dog's hair has been cut short several times without issue. To top it off they said that she was cut once, but we got home and discovered that she has stitches on BOTH of her hind legs. My baby now has a cone around her neck, can't jump and has to be taken to the vet in 2 weeks for the removal of multiple stitches. read more

Pampered Tails - My dog needed multiple stitches after a visit to pampered tails. - Pet Groomers Near Me - Crystal Lake, Illinois

We had great luck in the past with our elderly dog that can no longer make it on the table and did trims on the ground floor. Terribly sad how last we heard from the owner she was out of town and didn't know when she would be able to groom again. (Also, partly due to covid regulations). Drove by yesterday, open and greeting people/bringing in dogs for grooming! We never heard back or knew we could schedule again. Have been clients for a couple of years now for our dogs' curling nails. When you call you have to leave messages more often than speaking with someone! Sad we have moved our business elsewhere due to the lack of communication to their loyal customers. We have moved to PetSuites or PetSmart. I most definitely expected better. Not surprised to see other people have also not been called back, we have been treated the exact same! That is just poor business management. Disappointing. read more

Pretentious people performing poor work. For some reason, they aren't friendly or welcoming. It was a small framed much older woman. They don't want the work, apparently. The two dogs had awful cuts. read more

I brought my Golden Retriever into this place to have a full groom. I have them very specific instruction on the length of her coat. Instead the stupid bitch Heather SHAVED MY GOLDEN RETRIEVER ALL OVER!! she looks rediculous. I called pampered Tails to report my dissatisfaction. I spoke to Lisa first who was nice. She GM went and got Heather on the phone. She claimed she groomed to my specs but when they read back the instructions they wrote down from what I said it was completely wrong. Instead of admitting her mistake and apologizing she put her husband Eric on the phone who proceeded to scream at me that I was wrong and that they have cameras etc etc. I yelled back and then hung up. DO NOT TRUST YOUR PET IN THE HANDS OF THESE PEOPLE! You will regret it trust me read more

I am always pleased with how beautiful my dogs look after a trip to Pampered Tails! I have been taking my 65 pound border collie mix and 4 pound chihuahua there for 3 years and have never had a bad experience. Lisa is wonderful and pleasant every visit read more

Super Friendly! They mentioned everything they did, very clean and happy Bulldog!!!! Highly recommend!!!! read more

Pampered Tails - Pet Groomers Near Me - Crystal Lake, Illinois

We were basically looking for anyone that we could get our Yorkie into. We were very lucky when we found PT. Our groomer came out to the car to meet our dog and took time to get to know her before taking her. She asked a lot of questions about how we wanted her cut. She was beautiful when we picked her up. Groomer brought her to they care when they were done A great first experience. We will be back! read more

Grate employees and owners. Always have a smile and really care about your pet

I dont recommend going here. The price they gave me on the phone was $15 higher once i had to pay. Beware! When you drop your dog off make sure you get the price on the spot. Integrity is lacking here. I cant afford to pay $100 for a doggy hair cut. I get him groomed every month. And they didnt care that i was unhappy with the price. Told me the price on the phone was just a quote. Again, beware. read more

Used to love this place, but recently very disappointed. Very bad customer service on the owner's part. She chargers my entire family from different households different price after the Covid shut down. In the past, she used to charge the same price no matter the dog's hair. But apparently that is not her policy anymore and she'll up charge $15-$20 if the dog's hair is matted without early notice. The interesting thing is that my sister-in-law's dog's hair was also matted, but she didn't have to pay an up cheese. The groomers are excellent though- the only positive thing about the place at this point. Unfortunately we won't be going back to this business after two years of being their costumer. read more

I used to recommend this place to everyone I knew. After the lockdown we got my Bernese mountain dog in right away and we have been using pampered tails for several years. My dog has a few fatty cysts that's he's had for 2 years that the groomer was aware of and have always left alone. I had a different groomer this time and when I picked my dog up she told me she saw the cysts and popped them! She didn't call to ask or consult me. About 3 weeks later I noticed a smell from my dog and took him to the vet. He had a terrible infection from the popping of the one cyst. He had to be shaved down in about a 4 inch by 4 inch area. He is now on antibiotics, anti inflammatory, and a special spray so it can heal. The vet said it was worst spot she's ever seen. I called to let Pampered Tails know and they were I totally pretty rude. Then called back without even talking to the groomer and said they were already popped when he came in which is lie. I am now out $200 in vet bills and so upset that my dog has such a large infection. I will not return and never recommend to anyone again. Already told my neighbor who I just recommended to a month ago that she should not bring her 3 dogs back. read more

Pampered Tails - Pet Groomers Near Me - Crystal Lake, Illinois

Our dogs love Pampered Tails! This is a clean shop, and you can see all the pets being cared for from the entrance. Our dogs get their nails done for $5 which is less expensive than any shop I know. They not only cut them, but also file them down so there are no sharp edges. The bath they provide is so good for the dogs. We get ours the oatmeal bath to help them prevent itching from their allergies and the dry air. The owner is always very friendly over the phone, and in person. She even helped us pick out the perfect size sweater for our little Chiweinie. The groomers give our Cavachon a perfect cut every time. You must try them-best service for our little rescued dogs that deserve a lot of "pampering". Thank you Pampered Tails! read more

Gave this place a try after having a couple unsuccessful grooms at a different place in Crystal Lake. The lady I spoke to on the phone when I made my appointment was very friendly and listened to all my concerns. She made sure my dog was paired up with a caring groomer and made my appointment for the morning time when the shop is quieter. First off the salon is extremely clean. Definitely one of the cleanest dog grooming shops I've ever been to. All the staff was very friendly. The groomer, Jeff listened to all my concerns and asked me questions about my dog. When I picked my dog up after being done at the groomer she looked so good!! Instead of being cooped up in a cage while my dog waited for me to arrive, she was sitting on her groomers lap! I will 100% only take my dog to this grooming shop from here on out. They are kind, caring, and do a very good job!! read more

Pampered Tails - After being groomed! - Pet Groomers Near Me - Crystal Lake, Illinois

When I first started to utilize their services they were in a small shop north of their current location. All business was welcome and they did a fine job and they still do. The owners are friendly and put quality into their services. Recently a new practice seems to have been implemented. MINIMUM DOLLAR AMOUNTS IN ORDER TO MAKE AN APPOINTMENT. The individual in front screens callers for "pricey" jobs and pushes lower dollar jobs to the rear when they feel like calling you back...if ever. Could you imagine the Salvation Army only accepting large donations or only Gold Coins and turning all pocket change away. How long would it survive? I wish the owners of Pampered Tails the best of luck. read more

Great, friendly customer service plus a happy, clean, nice-smelling dog? I'd say thats a good day at the groomers. Sarah is awesome and does a great job with Lucky , and Lucky loves going here. She can't wait to get inside once she spots it from the parking lot. The shop is clean and prices are reasonable. It's a terrific place that takes good care of the pets and owners. read more

We went in today and dropped guynin off for his very first professional groom, we got Sarah and she was amazing she did a wonderful job cutting his hair and nails. In fact the entire staff was on point another lady was helping us because he was one scared puppy lol, but they were amazing and we got him to calm down, I would highly recommend them for all dogs, we will defiantly be going back here every time, and the price is great for all the services they provide. read more

Pampered Tails - Sarah did a wonderful job! - Pet Groomers Near Me - Crystal Lake, Illinois

I was going to this groomer for over five years. During covid it has been difficult to get an appointment which I understand so I had my appointment for about a month which I took of my weekend job in order to take her. They called me an hour before my appointment to cancel because the guy who groomed large dogs threw out his shoulder. I understood, things happen, I was kind of annoyed but it is what it is. They said they would call back to reschedule. I never heard back so I called a few days later and left a message. Their voicemail says they will call back within 24 hours, never heard back. Two days later I called again and left another Message. Never heard back. I guess I'm just incredibly disappointed as I had nothing good to say about this business and was a loyal customer. But I found a great new place in Cary called ALL4K9. read more

They do an amazing job and have groomed our 2 dogs and cat for years. Lisa and Eric really do care for each and every animal that comes thru their door like their own. Highly recommend read more

This place does a very nice job. Really like the way my dog is taken care while in their care. Owners extremely out going. Highly recommend taking your dog here. read more

The only place we will take our dogs. I have 2 small dogs who can be little punks when it comes to getting groomed but my dogs love this place. My dogs love Lisa to the point where all I have to say is "Wanna go see Miss Lisa" and they run for the front door. The shop is clean, the staff is friendly to both owner and pet and pricing is great. You can tell they really love what they do and it shows. read more

I have been taking my dog here since he was a puppy. The last few times he went they definitely started cutting corners due to overbooking. The last time I picked him up I was told they would have to charge me more since my lab takes 2 people to wash him....uh ok! Never the case before..but alright, I agreed. Until, he then proceeded to tell me the cost was going up "because of their new location, they were moving down the street". So did the cost go up because it takes 2 people to bath him OR am I paying more because you decided to relocate??? read more

I have been going here for almost 4 years and absolutely love Lisa and her crew. My chihuahuas are so scared to get their nails done but Lisa comforts them and baby talks to them . They love her and she does an awesome job. Really just a super friendly atmosphere. You will not regret going here. read more

Pampered Tails - We love Lisa. She does such a great job on our nails - Pet Groomers Near Me - Crystal Lake, Illinois

Do not bring a long haired dog here! Previously I had good grooming experience here but the groomer we liked no longer works there. My collie looks horrible! read more

Ok. I have deleted my negative review and even taken my dog back to you to see how you would handle and nothing was offered. No discount, nothing. Call or contact me at sharonkristensenhr@gmail.com. I do have some suggestions on how you can make it right. I work in Customer Care for a major transportation company so get it. Kohler is my beloved puppy. You never reached out to us when we posted the complaint and didn't offer anything when we took another chance. Why not? read more

I've been sending my dog to pampered tails for years. They are wonderful. They're new location is beautiful. They really care about their customers. read more

Lisa and Eric do an awesome job with my mega shedder. I've taken him to several groomers only to have him still raining fur upon pickup. The two of them get him to reduce his shedding for a few days until his coat starts growing more new layers again. They are always friendly and accommodating. I'm sad to see such negative reviews of them because they have been so helpful to our family, especially with reducing dander and therefore our allergies. We have another dog too and he's lower maintenance when it comes to grooming, but they help him when he's backed up (which happens a lot). read more

Been coming here for several years and been very happy with the services and staff alike. All that changed today, brought my two dogs like always after a long wait due to Covid- after a few hours the lady owner called back to tell me there's a surcharge, my digs hair was matted that is true but my dog was already half groomed (by me) and the lady owner started giving all kinds of reason for the $20 additional charge. I remained calm and told her that three of my relatives have had same experience ; when it dawn on me that she's charging "Covid fee" to come up with loss revenue while they were shut down. It's still not fair or legal - I'm an honest man and I believe in paying from honest work- this lady is exploiting people for not having many options due to other places losing their businesses. It's the principle she lost three customers today because of her lousy sneaky and exploitative tactics. read more

We took our small 8 pound papillon here and they did a great job. Would recommend and go back again. Thanks!

Gorgeous new location in Lake in the Hills! I love the groomers at Pampered Tails, they do a fantastic job and give lots of tips on at-home care. read more

Took my Cairn Terrier for wash and cut. The cut is one the worst she has ever received in her 14 years. Needless to say, will not be going back nor recommending. read more

Can I give them negative stars?! The last time I took my dog there, was in the fall of 2019, and it was the LAST time! It has taken me this long to calm down enough to write this review. We had taken our Newfoundland there for several years. Never had a problem. He's a Newfie, so yes, he had mats-always did (his back haunches). I always told them to go ahead and shave those out. The person who usually groomed him did not work on him this time. The owner and her husband did. Not only did they shave out his mats, they shaved random chunks out of him (not matted) including his tail. We usually paid between $70-$90 for his groom. When I picked him up they asked for $200! When I was surprised, the owners husband came out and started yelling at me. Telling me it took 3 people to handle him. All of those years, never a problem. They were so aggressive with him that now we can't even approach him with a brush. Based on other reviews, this does not seem like a one-off, this seems to be standard practice there now. My advice is to stay far far away from this place! read more

Love!!! I always bring my maltipoo to Alexa. She was recommended to us from a neighbor, as they said she was good with puppies! She has been going to Pampered Tails for the last two years. Very friendly and good to my Bella girl! read more

Go here every few weeks with my dog. He loves it here and I have had nothing but pleasant experiences. Everyone that works there seems very knowledgeable and they are always friendly. Any questions I have had they have helped me out with as this was my first dog on my own. The prices are fair and overall we are very satisfied. See you soon for our pamper. read more

Possible the only place I will bring my dog now. Took him to a few different places to get his hair cut and it seemed like nobody really understood what I wanted. We have gone here multiple times now and had a few different people cut my dogs hair and they all understood what I was looking for and did a perfect job! read more