Yuilia was an absolute dream! I am here on vacation and had an outdoor adventure that ruined my…read morevacation blowout. Yuilia had a same day appointment and worked an absolute hair miracle on me. She even stayed late to accommodate me. I have thick coarse hair and she took me from a frizzy mess to luxurious smooth locks. The salon is convenient to the harbor area and just minutes away from the Fairmont Empress Hotel. I arrived a few minutes early and watched her transform another customers hair as well. Guilin is an expert and puts serious effort into making sure you have great results! Whether you live in Victoria or are here on vacation, Yuilia will be sure to have you looking beautiful! Blowout? Color? Haircut? Yuilia is the BEST!!!

If you want to feel pampered definitely stop by and treat yourself. You'll feel like your best self…read morewalking out. It's always so nice to have help in a transformation to get you sparkly and glam. The staff is sweet, know what they're doing and put you at ease. Don't miss out on this gem.

Not a good experience…read more I don't write a lot of reviews. I tend to write them when an experience is either really amazing and I want people to know, or it's really not good and I don't want people to have that experience. For context, I've had a lot of facials in my life-- too many to count. I'm new to Victoria and can't get to my longtime facialist on the mainland for at least a few months, so I decided to try to find someone good in Victoria. I thought to try Emerald Day Spa because of all the good reviews and awards. I specifically booked an extraction facial. When I was asked by Parisa, the facialist, if I had any concerns or things I wanted her to know, I said I was there for extractions, most importantly. I asked if she could turn on the light so I could show her specifically what I wanted her to pay attention to. She said no, that she would look at my face when I was on the treatment table. This struck me as odd, because I can't look at my own face when I'm on the table, and how can I be sure that she's seeing what I need her to see?? Next, after I'd changed, she took forever to come back in. I started calling out, "Hello! I'm ready!" but she did not return for at least five minutes. It was bizarre and stressful. Then she asked if I was comfortable. The towel I was lying on was really old and rough, and I asked if she could remove it. But instead of just taking it off, she left again for another five minutes! Once again, I called out, "Hello! Hello!!" She finally came back in and I said, "Wow, that was a long time just to take away a towel." Then, she didn't remove the towel and instead put down a sheet. This was okay, but to lose ten minutes of my hour and fifteen minutes while I was lying there, cold, was weird and unpleasant, to say the least. When she got to the extractions, I again said that I wanted to show her what really needed extracting, but since I had no mirror and I was now lying down, I couldn't be sure that I was pointing to the right things. She told me she saw what I was talking about: white heads on my nose, an enlarged pore that gets really clogged, and most importantly, a very large white head by my ear that needed to be punctured, drained, and extracted. I repeatedly pointed it out to her. She started the extractions with a small machine, and then said she was missing something and left again! This time leaving the door open!! OMG. Any relaxation I'd achieved was torpedoed as I heard the people in the hall walking by, talking, and I worried that someone else would come in. Back to the facial... Like I said, I've had countless facials, and I know what extractions feel like. She was NOT doing extractions. She continued moving the little machine around my face. I'm sure it was doing something, but it was not getting out whiteheads, blackheads, etc. Then she got to the area with the very large blemish. She futzed around a bit with the machine, and then said, "It's all cleaned out." Well, let me tell you, the big blemish is still there, as are the white heads on my nose and the clogged pore. It's like she did NO EXTRACTIONS AT ALL. No joke. Now I need to find another facialist who can actually do the extractions, or make the trek to the mainland. And I'm out $183 for something that did not do what it said it would. Perhaps there are other treatments that are good. I'm guessing that with all the rave reviews, other folks have had good experiences. But let me tell you, an extraction facial with Parisa is not why this place is winning awards.

I am so pleased to give Emerald Day Spa an excellent rating. I have been a client there for the…read morepast 6 years and I cannot speak highly enough of the service provided. My aesthetician, Paulo, is charming company who is a perfectionist when it comes to skin care. The atmosphere is relaxing, friendly, and casual; the location at Cedar Hill and Hillside is conveniently located ....not downtown, but 5 minutes from my North Jubilee home. I would not consider going anywhere else! Keep up the excellent service; Emerald Day Spa is A real gem!

Sapna always does a great job!! She is super easy to be…read morearound with her calm presence.. she goes out of her way to book you in asap and accommodate. Very cute shop, great location, and always parking.

I have gone there twice. She says you go to the chair, and that's basically it. The first time, she…read morewasn't very friendly, and the skin around my eyebrows was cut from the threading. I waited about three weeks for it to heal. At first, I thought maybe it happened because it was my first time having my eyebrows threaded, or perhaps my skin was too thin or sensitive. She told me that I needed to get more collagen to tighten my skin and said that she could do this. I already take collagen and do a lot to take care of my skin and keep it healthy. When I went back a second time, the same thing happened--the skin around my eyebrows was cut again. Another thing I don't like is that she doesn't let you look at the work she has done with a mirror. I would like to be able to see my eyebrows afterward in case I want to ask for any adjustments or additional work. Instead, she finishes and simply says, "You're done." I find the whole experience to be very rushed and not very friendly or polite.

I've been to Frilly Lilly twice now, and I am never going back to my old place - it's freakin'…read moreawesome here! I see Jackie for waxing (underarms and bikini) and she is by far the best I've ever experienced. I had a traumatic waxing experience years ago (think skin ripped off, blood, scabbing for weeks...nasty), but I've started looking a bit sasquaatchy so I've decided to give it another go. Jackie makes you feel totally comfortable even when your bum 'oley is exposed, which is not an easy feat. Cannot say enough good things about this place and Jackie...highly highly recommend!

Great selection and service. I was looking for something obscure and was pleasantly surprised by…read morehow helpful the staff was. This was something we experienced throughout downtown Victoria and it really enhanced our visit.

I went to LUV after Xmas for changing my hair color. It is February and I still get compliments on…read moremy hair color. Here are a few things I loved about this place: - Very friendly people. It was such a nice experience to talk to people in this place. They were very friendly, helpful and respectful while helping me pick a new color - Quality of service: I was in a hurry. Knowing this, they updated me occasionally on when I would be leaving the salon. It has been almost 2 months since I left this place and my hair color is still fresh and shiny.

I moved to Victoria from Los Angeles and could not find anyone who does blonde hair well. I went to…read moreChapin and I don't ever remember getting a more beautiful color. She is beyond phenomenal and so easy to work with . Thank you Chapin for being so incredible.

This is an Award Winning salon featuring John Carreiro and…read morehis amazing team! Featured in Vogue Magazine as the recipient of a very prestigious hair award! https://www.google.ca/amp/s/www.cheknews.ca/victoria-hair-stylist-represent-canada-international-competition-365003/amp/ I love my new hair cut John! Thank you so much for all your attention to detail! Best, Deb Groenheyde Hand and Paw Project

Got a cut and color today. Didn't turn out as planned. Going back next week…read moreHopefully it can be fixed.

I came in hoping to find my person after two attempts at another salon had left me feeling blue…read morebecause the haircut and colour were botched so badly. When I was assigned Elsie, she swans in looking like Cinderella and I am stunned, she is kind and very understanding of the pain I felt looking a hot mess (post partum too). The conversation totally flowed well, the staff were just amazing and friendly. come to the unveil and I cried tears of joy. She corrected the mess and we have a plan for my hair journey going forward. To provide additional information, I braided my hair this morning and my husband told me that with the highlights, it looks so gorgeous. read that again, husband noticed hair and complimented it. Elsie, you are a magic genius and I'm so happy that I found you!!

Today I had the pleasure of April's company at Arq Salon as she helped me transition into a new…read morecolour! The entire experience was a real treat and I highly recommend you visit because their products (Dermosthetique) are high end from Paris and our hair is worth it! Thanks for knowing exactly what to do, April! Louise

Fantastic service, I have been going here for years and Nomi is the best...very clean, modern…read moresalon. Nomi listens, and is also great at coloring. I cannot think of one negative thing I could say. He is very busy.

Nomi gave me the best color I have ever had! He is relaxed, professional and knows what he is…read moredoing. A true professional.