These people are miracle workers. I had a simple hand surgery earlier in the year, performed by Dr…read more Taylor, which completely resolved the pain I had been having. Today, after enduring four months of foot pain, I finally called and requested an appointment, and I was thrilled that I could be seen today. Taylor Menard examined my x rays and gave me a list of recommendations, all of which I followed, and within hours, the pain I'd had for months had vanished and I could finally walk normally, without limping. The young woman at the front desk was extremely friendly and helpful, and none of the health care providers were condescending or impatient. They carefully explained my options and patiently listed to my questions. I noticed a negative review about staff from nine years ago, and all if can say is that the staff he complained about must have all left; the staff I've met with couldn't possibly be better or more professional. My only request is that it would be nice to have a sign at the main entry of the hospital, because I had trouble finding the office the first time I came in.

After having a total reverse shoulder replacement by Dr, Hazelwood I can say that it couldn't have…read moregone better. His surgery method was as good as it gets, honestly pain free and follow up has been great. He and his staff take their time to answer and explain my questions, are always very friendly and easy to talk to and the environment of the whole office is relaxing and easy to feel at ease. I can't put into words how easy this whole process has been and how satisfied I am with Dr. Hazelwood and his entire staff.

I have chosen to go to Dr. Stiller for my breast augmentation. He was recommended by friends…read more First off, his office is really nice on the inside and I really enjoyed the aesthetic of it. Very Modern vibe. The people were really nice to me as well and I appreciated that. The staff was very kind and I can say as a transgender female that they are very trans affirming and sensitive. I love Dr. Stiller and his nurse, Kate! They are both kind, competent and have a great sense of humor. Dr. Stiller really knows his stuff when it comes to Breast Implants and plastic surgery. He is amazing and awesome! I will hopefully get my augmentation approved and If I do, I will keep you posted with an updated review of how I liked the results. If you are looking for a great, competent surgeon that is great and knows his stuff, I recommend Dr. Stiller at Linea Cosmetic Surgery, part of the Palouse Surgeons group.

From the owner: Palouse Surgeons is a regionally focused and community responsive surgical practice that provides…read morehigh quality, evidence based, outcome driven, patient focused care that is readily available in each community.

Visited Doctor Capawana for a foot issue that poppped up out of nowhere. He immediately recommended…read moresurgery for some reason, which I thought was weird, didn't seem to really offer any other options. After seeking a second opinion and nearly three years later, my foot is fine and has required no surgery. I would be cautious with Doctor Capawana, but wouldn't recommend.

From the owner: Palouse Foot & Ankle Clinic offers the Palouse Region complete foot care services for children and…read moreadults ranging from Sports Injuries,Heel & Arch Pain,Orthotics,Diabetic Foot Care,Ingrown/Fungal Nails,Corrective Foot Surgery, to Bunions & Hammertoes. Dr. Brad J Capawana,DPM is a Board Certified Foot Surgeon specializing in all areas of foot and ankle surgery. We accept most Insurance as well as Visa & Mastercard. We have 3 locations: Pullman Wa.,Moscow Id., & Colfax Wa.for convenient local access for all of our area patients.

Aha! The long-lost art of GREAT customer service. Trevor Delphous and crew in the optics lab…read more were terrific to work with -- going above and beyond to get me in the right pair of frames -- not an easy task, as it turns out. Always gracious and happy to help, Trevor put customer satisfaction first at every turn. Two thumbs - WAY! - up. Highly recommend. Nice selection of frames, too. SB

A complete rip off from day one…read more Was sold a flawed pair of glasses with a two year warranty. Informed that the warranty had expired because the glasses had been on sale for a year, then I purchased the glasses, came back with broken frame a year later, hence outside the warranty. What a farce !! What a racket. Dale Graden

Several years ago when I left my job for a better one, I was waiting on my new insurance cards - I…read morehad all the info but did not have a physical card yet. I tried to schedule my annual skin check (multiple family members with melanoma) and was refused care. I offered to pay cash for the visit, knowing that I could submit to insurance after the fact. They treated me like garbage - rude, condescending. I had a short window of time before I returned to a very busy schedule and I wanted to get my exam in before hand. I even tried reaching out to the office manager to no avail. I am a provider myself and have learned that the front office staff is a direct reflection of the providers in the back. This was about seven years ago - for some reason they have decided to add me to their mailing list for their spa and I have asked politely three times now to please be removed. I have clicked on the unsubscribe button each time that I get their spam, but again this morning yet another ad to try to get me to come back in. Nope.

all the staff we interacted with was friendly and care was thorough. we were well taken care of.read more

I had an 11am appointment and I am still in the waiting room. People who came in after me have gone…read moreback and left and I am still waiting!!! Someone who just walked in was taken back and yet here I am still waiting!!! Why do I have to be here 15 minutes early when they are going to be over an HOUR LATE!!!!!!!!!!!! If I hadn't waited months for this appointment I would leave. My time is important too!!!!!! Have some respect for your patients time not just your own!

Dr. Goodrich is not only a fantastic doctor; he is an amazing surgeon and the kindest, most…read moreempathetic medical professional I have ever met. Dr. Goodrich treats his patients like family. He will go above and beyond to ensure that not just the patient, but the patient's family feels comfortable with treatment decisions and valued as part of the "team." Without Dr. Goodrich, I don't know what would have happened to my daughter when she was diagnosed with cancer as a freshman at WSU. He saved her life and this Mom will be forever grateful.

I had the privilege of serving as Pullman Regional Hospital's Interim Chief Financial Officer from…read moreSept 2025-Feb 2026. As a 49 year veteran Hospital CFO I can honestly say PRH is one of the best performing hospitals I've been associated with. Its Board of Commissioners is really smart and is an excellent steward of the community's tax dollars. The Executive Leadership Team, led by Matt Forge, is bringing the hospital and clinics to an ever-higher level. The department leaders and all employees are patient service and quality focused. Patients are enjoying this, as patient experience surveys per CMS Hospital Compare website, are rating PRH as a Five Star hospital for "I Highly Recommend", "Cleanliness" and several additional categories. The providers and staff are truly the nicest, friendliest and most talented in the health care field. The people of the Palouse are blessed to have this amazing asset serving them. I thoroughly enjoyed serving there and will not forget my time working at PRH.

Doctor's bedside manner is poor. Some staff is less than attentive with patient. Doctors comments…read morewere rude, inappropriate, would not listen to some of my input on patients condition .

Best eye care in this area by far. Family-friendly, courteous, kind, and compassionate…read more The doctors and staff are the best. If you don't believe me, go check them out. You'll find out for yourself. They take their time with you during the exams and answer all your questions. The staff is very knowledgeable in insurance issues and bend over backwards to help you​ with insurance coverage and copay issues. When it comes to getting appointments, they do an excellent job getting you the day and time you need for your appointment. Check it out yourself. You won't be disappointed. PS they love kids.

The staff and doctors are very friendly and willing to address my concerns. They are very…read morepersonable and I feel very comfortable going there.

They don't honor appointment times. I work in healthcare and cannot leave in the middle of my day…read morebut when they've had a cancellation their office decides to shift all appointments up so they can leave early. Out of 7 appointments scheduled over the last year, all 7 have been moved. VERY FRUSTRATING AND UNPROFESSIONAL! The Dr himself was amazing and I loved his bedside manner but the office staff more than make up for it with their attitude.

the Dr was fun and always had a positive attitude. I had a great experience with the nurses and Dr…read morebefore and after my wisdom teeth procedure, and am so grateful for the work they did!

I can't say enough great things about Dr. Jones and the rest of the staff at PFM! My only gripe is…read morethat she has ridden me hard about getting a flu shot, but I will always say no. I actually appreciate the fact that she makes it her duty to inform patients and see to it that they get the best and thorough care. I like the fact that she could relate to having a preemie baby. She is now our family provider, and I admire the Hell out of her fearlessness when I discussed the possibility of a second baby after a very high risk pregnancy the first go. While other doctors have been cruel and judgemental, she listened and supported the decision while still getting concerns across. She is truly a wonderful benefit to this community. Additionally, her usual nurse, Jamie, is always so chipper, thorough, and you can just tell that she cares and likes her job. The front desk folks are always willing to help with rescheduling and in general just get things done! Professional, yet jovial. Who knew that one day I (and now my daughter) would actually be excited to go to the doctor!?!

Angeline Smith has messed up my entire healthcare so badly. She has responded to so many of my…read moremychart messages with "I don't know about that." She has sent me referrals to places with inaccurate information. I have been waiting for FIVE WEEKS for her to fill out ONE PAGE front and back of a medical form that my HR is requesting. She filled it out once completely incorrectly with medical information that was inaccurate and not at all what we'd discussed, so I dropped off a new form to be corrected and wrote a letter describing exactly what I need. She MyChart messaged me that she would do it the first Friday after I'd dropped it off, great. I called the following Tuesday after not hearing anything, they said it is not done and Angie will be out all week. OK . The 3rd week, it didn't get done even though I called and MyChart messaged. The 4th week, it got done and I went to pick it up and she had only filled out the front of the form, not the back. She also filled out my PFML paperwork without any dates- showing incompetence. I had to return these to get redone AGAIN on a Tuesday, they told me the forms would get corrected before the end of that week. The 5th week, I called to see if it's done. She is once again out for the entire week and they say it'll get done next week, but who knows at this point. Lastly, she had to leave the room DURING the procedure to remove my nexplanon because she dropped the scalpel and couldn't find a new one. She was talking the entire time, it hurt and I was nervous and bleeding while she was out of the room to find out where scalpels were. Who isn't familiar with their own procedure room?? Completely unprofessional. Dr. Cargill was great. But I would not recommend anyone with any sort of medical complexity or chronic illness see Angeline Smith ever, worst care I have ever received.