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    Palmetto Smiles

    3.5 (4 reviews)
    Closed Closed

    Services - Palmetto Smiles

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

    Palmetto Smiles Photos

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    5 years ago

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    9 years ago

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    All Smiles Dental - Consultation room at Lexington dentist All Smiles Dental

    All Smiles Dental

    4.3(16 reviews)
    1.4 mi

    Office very calming and staff very pleasant dentist very knowledgeable, would highly recommendread more

    Deciding whether a dentist is "good" or "bad" often goes beyond technical skill--it can be a matter…read moreof ethics, too. I'm 81 years old, living with poor health, and I made sure to inform Dr Crocker about my challenges, including Auditory Processing Disorder (APD), which makes it hard for me to follow directions or conversations. My health conditions include multiple sclerosis (MS), chronic back pain, and heart failure, all of which make everyday situations more challenging. Unfortunately, my appointment turned into a nightmare. Due to my health issues, I asked to remain seated in a chair until the dentist arrived. After receiving a numbing shot, I waited over an hour for him to see me. As my pain levels steadily increased, I noticed he seemed upset and even blamed me for his running behind schedule. Despite my confusion, I told him I was willing to wait as long as necessary. At some point, I asked a fair question: if he was so behind schedule, why spend so much time blaming me when I had already agreed to wait? That's when he revealed his real concern: I learned later he was going to be late picking up his daughter. I explained that I was already numb and preferred to proceed with the treatment, but this only seemed to frustrate him more. He abruptly stormed out of the room, declaring the appointment over and instructing me to leave. Feeling confused and hurt, I asked a nurse to help mediate. I said we weren't understanding each other, and surely, as adults, we could work it out. Still, the dentist refused to return. I remained calm, never raised my voice or acted disrespectfully; I only asked for clarification about why he had decided to stop the treatment when it had already begun. His response was to have the police escort me out. The stress of the situation, combined with my heart condition, ultimately landed me in the ER. I prayed for him to reconsider and find a compromise, but instead, he blamed me for making him late to pick up his daughter. I reminded him that this was his issue, not mine. He had the power to dismiss me as a patient, but his actions became an ethical dilemma. I noticed that he continued treating other, healthier patients without issue and only forced me to leave--an 81-year-old with significant health challenges. To me, his motives weren't pure. He used his authority to bully a vulnerable patient instead of treating the situation with compassion and professionalism. I was willing to compromise, but he insisted I couldn't make him treat me. He was right about that--I couldn't force him to do anything. But I left without understanding what I had done wrong. This was an ethical failure. A dentist who chooses to work with elderly patients or individuals with disabilities has a responsibility to treat them with dignity and care. My time and health were of no concern to him. His priority was elsewhere, and his dismissal of me felt less about scheduling and more about the power he held. While I could have simply walked away, I believe he must be held accountable for his actions. He got flustered when I continued to tell him I didn't understand and I would wait the extra time . What a terrible situation for all including his staff who had more compassion than he did.

    Photos
    All Smiles Dental - Pediatric patient at All Smiles Dental Lexington SC

    Pediatric patient at All Smiles Dental Lexington SC

    All Smiles Dental - Root canal patient at All Smiles Dental Lexington SC

    Root canal patient at All Smiles Dental Lexington SC

    All Smiles Dental - Refreshment area at Lexington dentist All Smiles Dental

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    Refreshment area at Lexington dentist All Smiles Dental

    Aesthetic Smile Studio

    Aesthetic Smile Studio

    4.2(10 reviews)
    0.1 mi

    They have given me excellent diagnosis, planning, care for going on two decades. Staff is wonderfulread more

    I would give ZERO star if I could. STAY FAR away from this place, especially if you are Asian or if…read morein their eyes, you are not wealthy! There are so many options out there wth dentists who are a lot more caring than them.I have seen others commented in the past about similar issues, but oddly, any reviews that are not a 5 star review, may disappear shortly after. I won't be surprised if my review will be removed as well. Very sketchy. It has been a few years since I was treated but I waited until now to write this because firstly, I owe them this honest review and secondly, I was scared during that time that if I wrote this, they would discontinue my treatment or God only knows, what could have happened. In addition to several other things, I also had an implant placed & it wasn't something that you could just let other dentists continue. I spent over 13K at Dr. B. Springer's office. To be fair, his dental work was acceptable but everything else, not so much. My family and I were referred to him by our neighbour and initially, everything was great until one day, I kindly requested to have all my restorations on the upper quadrants to be completed on the same day. I made the appointment for the day before Chinese New Year because it is a Chinese superstition that in order to avoid the possibility of physical harm (accidents, illnesses etc), people should get any type of treatment that involved "blood" before Chinese New Year. I made the appointment with the receptionist, explained my situation, and she assured me that she alloted enough time for the whole treatment to be done that day. When I was in the chair, that was when the doctor told me he only had enough time to do one. When I explained to them how important it was for me to get the uppers done, he & his assistant just laughed at my face & even made a rude comment about Chinese New Year. When the receptionist came back to talk to us about the schedule, she denied everything and was adamant that she scheduled correctly. From that day onward, my nightmare with them began and each time I come in, she would 100% ignore me, even when I greeted her. After my treatments were done and money taken, they then mailed me a letter stating they would no longer see me. Even if I had concerns or problems with something he did, they said I would need to see someone else. Unethical & unprofessional. Be careful of your treatment plans and your bill after because often, you will be billed higher than quoted. I understand, being in the dental industry myself, treatments may change as there is always a chance they may find other concerns during treatment. But to that extreme? Highly unlikely. When they saw my sister in law, they offered to do all quadrants during the same visit and she had a lot to be done. When she said she wasn't comfortable with having her whole mouth treated in one sitting, they ended up referring her to another dentist. Who really wants their whole mouth to be numb at the same time? I have learned with them, it is either their way or the highway. They are not great in accepting responsibilities nor listening to our opinions. One instance after our misunderstanding, because I opinionated on something, Dr. Springer grabbed my crown, and said I can just take it somewhere else, who does that? This was in the middle of my procedure! Of course, I just chose to keep my mouth shut especially since we were literally midway of the treatment. I do NOT recommend this place at all and if you decide to see them, depending on your wealth and ethnicity, GO AT YOUR OWN RISK!

    Photos
    Aesthetic Smile Studio
    Aesthetic Smile Studio
    Aesthetic Smile Studio

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    Palmetto Smiles - pediatric_dentists - Updated May 2026

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