After two years of being a regular client of Dr. Palmer's and paying thousands of dollars in bills on time (both from insurance and hard-earned cash out of pocket), the insurance company unpaid the last $38 bill on my account. By the time the paperwork got sorted (I'd switched jobs and carriers) Palmer's Office had already sent me to Collections - for $38.
I called Carol in Billing thinking we'd have an adult discussion to see if the account could be pulled from Collections, and she started hectoring at me. Her condescending tone was shocking. In her best "Church Lady" from SNL voice, she informed me that the Collections fees that tripled the original amount were my punishment due for being irresponsible. Her disdain and certainty that I was a despicable human being was just amazing. I was no longer the faithful client of two years who'd paid thousands of dollars, every month, on time; I was now an immoral deadbeat who owed them $38! "We're in business to make money," she sneered over the phone. I told her I've written off more money for clients who've paid less, out of loyalty and good will. BE FOREWARNED.
Quality of care was fine; loyalty = zero; greed factor = over the top; humanity=zero.. read more
